Khoros views social media as an integrated communication channel, rather than an isolated platform. This has enabled us to structure our social media team by agent skill set and training experience (customer service vs. fun engagement) instead of by social channel like other social management platforms. We have closed customer service cases more efficiently, reduce agent response time, and streamline internal communication and escalation. Review collected by and hosted on G2.com.

There have been occasional issues with bot tagging and routing accuracy and consistency, but their customer support team has been quick to assist and rectify issues. Review collected by and hosted on G2.com.

This tool is so helpful for our QA team in assisting new hires and making sure they have the opportunity to perfect their responses before being put out in the live production on Facebook andTwitter. We use Fanbase with this tool, which helps us link accounts to each case specifically. It's also great to use with the JIRA ticketing system. Review collected by and hosted on G2.com.

The only downside I have to Khoros is the inability to delete messages sometimes with Facebook or Twitter. Review collected by and hosted on G2.com.

Good to organize and manage activities for a distributed team of employees, monitor and audit their work, hand over tasks among team members... Review collected by and hosted on G2.com.

Time it takes to set up, learn. Also the fact that I need to click on so many buttons to do something. In particular, the need to CLOSE a conversation even I don't need to do anything with it. Takes 3 clicks to close a conversation (times xxxxx ! )

some things I can't do on Care so I need to go to the Community: @mention, move posts, edit, etc.) Review collected by and hosted on G2.com.

I like the simplicity of the interface and how it's easy to manage conversations. Review collected by and hosted on G2.com.

The program lacks a dark mode, which would be great as the default colors are bright and difficult on the eyes after a long work day. Review collected by and hosted on G2.com.

The simple yet effective layout makes navigating painless. Review collected by and hosted on G2.com.

If there's a large number of conversations (10,000+) it can cause a delay in loading times. Review collected by and hosted on G2.com.

The interface is really straightforward while also giving enough info to not seem vague Review collected by and hosted on G2.com.

Khoros can sometimes be a bit laggy with it's ingestion of social posts Review collected by and hosted on G2.com.

That the platform is very user friendly and is easy to engage customers. Review collected by and hosted on G2.com.

There can be small glitches in the system. Review collected by and hosted on G2.com.

Analytics help us to understand the trend of customer inquiries and operation index Review collected by and hosted on G2.com.

Tagging inaccuracy especially language tagging, Khoros support should be more user friendly Review collected by and hosted on G2.com.

Khoros is a such a great tool in merging and consolidating customer interactions from different social media channels.

Within the same Window, my agents are bale to respond to both Twitter, Instagram and Facebook posts without a hustle. Review collected by and hosted on G2.com.

I have not had any bad experience with Khoros so far. Happy user Review collected by and hosted on G2.com.

It is easy to use especially when responding to queries that come through via social media platforms like Facebook, twitter and Instagram. Review collected by and hosted on G2.com.

It requires logins and therefore cannot be used when one has no account with the soft ware. Review collected by and hosted on G2.com.