Best Software for 2025 is now live!
View the Winners
  1. Home
  2. ...
  3. Social Customer Service Software
  4. Khoros Service
  5. Khoros Service Alternatives

Top 10 Khoros Service Alternatives & Competitors

By Khoros
(40)4.4 out of 5

Khoros Service is not the only option for Social Customer Service Software. Explore other competing options and alternatives. Social Customer Service Software is a widely used technology, and many people are seeking time saving, reliable software solutions with mentions, tickets, and collaboration. Other important factors to consider when researching alternatives to Khoros Service include user experience and social media. The best overall Khoros Service alternative is Zendesk Support Suite. Other similar apps like Khoros Service are Sprinklr Service, Sprout Social, Sprinklr Social, and Salesforce Service Cloud. Khoros Service alternatives can be found in Social Customer Service Software but may also be in Help Desk Software or Social Media Suites.

Best Paid & Free Alternatives to Khoros Service

  • Zendesk Support Suite
  • Sprinklr Service
  • Sprout Social
Show More

Top 10 Alternatives to Khoros Service Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Khoros Service stacks up to the competition, check reviews from current & previous users in industries like Marketing and Advertising, Telecommunications, and Computer Software, and find the best product for your business.
    #1

  1. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Khoros Service:

    Reviewers say compared to Khoros Service, Zendesk Support Suite is:

    Slower to reach roi
    More usable
    Easier to admin
    See all Zendesk Support Suite reviews
    #2

  2. Sprinklr Service

    By Sprinklr
    (496)4.3 out of 5

    3. Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

    Categories in common with Khoros Service:

    Reviewers say compared to Khoros Service, Sprinklr Service is:

    More expensive
    Easier to do business with
    Better at meeting requirements
    See all Sprinklr Service reviews
    Alhena AI
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Alhena AI

    (34)4.9 out of 5

    4. Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

    Visit Website

    Reviewers say compared to Khoros Service, Alhena AI is:

    More expensive
    Easier to set up
    Easier to admin
    Visit Website
    #3

  4. Sprout Social

    By Sprout Social
    (3,822)4.4 out of 5

    5. Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at scale.

    Categories in common with Khoros Service:

    Reviewers say compared to Khoros Service, Sprout Social is:

    Easier to set up
    Easier to admin
    More usable
    See all Sprout Social reviews
    #4

  5. Sprinklr Social

    By Sprinklr
    (1,007)4.0 out of 5

    6. Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with Khoros Service:

    Reviewers say compared to Khoros Service, Sprinklr Social is:

    Slower to reach roi
    More expensive
    See all Sprinklr Social reviews
    #5

  6. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5

    7. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Khoros Service:

    Reviewers say compared to Khoros Service, Salesforce Service Cloud is:

    More expensive
    Easier to do business with
    Easier to admin
    See all Salesforce Service Cloud reviews
    #6

  7. Freshdesk

    By Freshworks
    (3,500)4.4 out of 5

    8. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Khoros Service:

    Reviewers say compared to Khoros Service, Freshdesk is:

    Easier to set up
    Easier to admin
    More usable
    See all Freshdesk reviews
    #7

  8. Higher Logic Vanilla

    By Higher Logic
    (95)4.3 out of 5

    9. Vanilla Forums allows you to create a customized community that rewards positive participation, automatically curates content and lets members drive moderation.

    Categories in common with Khoros Service:
    Get a quote

    Reviewers say compared to Khoros Service, Higher Logic Vanilla is:

    Slower to reach roi
    Better at support
    Easier to do business with
    See all Higher Logic Vanilla reviews
    #8

  9. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Khoros Service:

    Reviewers say compared to Khoros Service, LiveAgent is:

    Easier to set up
    Easier to admin
    Easier to do business with
    See all LiveAgent reviews
    #9

  10. TeamSupport

    By TeamSupport
    (873)4.4 out of 5

    11. TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.

    Categories in common with Khoros Service:
    Get a quote

    Reviewers say compared to Khoros Service, TeamSupport is:

    Easier to do business with
    Easier to admin
    Easier to set up
    See all TeamSupport reviews
    #10

  11. Verint Messaging

    By Verint
    (83)4.4 out of 5

    12. Verint Messaging is the Conversational Customer Experience Platform for messaging. Tapping into the unique nature of messaging and voice channels, Conversocial powers conversational customer experiences for marketing, sales and customer service with a seamless, integrated solution for AI-driven bots and human agent-based customer engagement.

    Categories in common with Khoros Service:

    Reviewers say compared to Khoros Service, Verint Messaging is:

    Slower to reach roi
    Easier to set up
    More usable
    See all Verint Messaging reviews
    Alhena AI
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Alhena AI

    (34)4.9 out of 5

    13. Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

    Visit Website

    Reviewers say compared to Khoros Service, Alhena AI is:

    More expensive
    Easier to set up
    Easier to admin
    Visit Website

Explore Articles

Intent Data
Tontine
Natural Language Understanding (NLU)
Best Payroll Software
Quasi Contract
Ramp Up

Spotlight Categories