Keap Reviews & Product Details - Page 25

Keap is a cost effective tool since it combines a CRM and a Marketing management tool. It is a very good option for small businesses since you get almost all the features you need at a very good price (if you compare it with other well known CRMs). Also the customer service is very good, they have a chat feature with very friendly employees! Review collected by and hosted on G2.com.

I would like to see more options and templates on the Marketing feature ex. more options for the creation of broadcasts and emails. Other than that the CRM feature has worked well for us. Review collected by and hosted on G2.com.

There's not a lot that I like about Infusionsoft - even after 2 years. It is relatively easy to set up automated email campaigns and send broadcast emails. Compared to competitors, they have really fallen behind. Review collected by and hosted on G2.com.

We are using Max Classic so keep that in mind:

1. Reporting is poor and it's hard to determine ROI from email activities

2. You need a lot of add-on tools to do basic CRM activities like PlusThis, Zapier, iTracker360 and Reporting software

3. Their landing page builder is incredibly slow

4. Pipeline - in Max classic, there is no max classic

5. SMS - it's 2021 and their SMS is still in beta

6. Yahoo and AOL have completely blocked their servers so now I need to pay for and manage ANOTHER tool to use other email servers Review collected by and hosted on G2.com.

I use Keap to send out a series of reminders for upcoming trips we host. It's really easy to set up a campaign series and then duplicate it for other trips. It saves me a ton of time! Review collected by and hosted on G2.com.

Nothing really. Sometimes it's a little confusing, but that's really on me for not taking the time to learn the program. Review collected by and hosted on G2.com.

I love that you can set up advanced automation and workflows. The sales pipeline and the automation that comes along with them are a great way to simplify the sales process. Review collected by and hosted on G2.com.

The least helpful part about Keap is the lack of real marketing tools. Having dozens of email marketing templates, but lacking a way to see the analytics from the forms you create, is absolutely backward. On a daily basis, I have to submit feedback on features that aren't there or don't work properly. Combine all this with the fact that our first marketing outreach to about 100k contacts had a bug that messed up the merge features. Kinda embarrassing. Review collected by and hosted on G2.com.

It's hard to say what I like the best... Scheduling links that integrate with Zoom, invoicing, recurring payments on invoices, pipelines for sales or services, the list really goes on and on. Review collected by and hosted on G2.com.

I honestly don't have anything to say negatively about Keap. Their employees, software, and services have all been very good to me. Thank you so much Keap! Keep up the good work! Review collected by and hosted on G2.com.

I like automation. I like how user-friendly and multi-faceted the campaign builder is. I love the reporting in the campaign builder.

I love tagging for segmentation. Review collected by and hosted on G2.com.

Landing Pages have a long way to go. We have had issues using fields in LPs quite often. I have had to call support a handful of times this last week for "known issues" in landing pages. Review collected by and hosted on G2.com.

The marketing automation in Keap is the best on the market, in my opinion. Keap makes building automation and campaigns very easy and accessible. Review collected by and hosted on G2.com.

To quote a colleague, its biggest strength is also its biggest weakness. It can definitely be overwhelming and cause you to have decision paralysis. Review collected by and hosted on G2.com.

What sets Keap apart is it automation buuilder. The functionality is excellent and the email builder/landing page builder and form builder are all drag and drop and easy to use. Review collected by and hosted on G2.com.

For B2B businesses it is not possible to have the company name as the main heading for a contact card- there are ways around this but this would be a good improvement. Review collected by and hosted on G2.com.

I love how easy it is to manage my contacts, automate business process for sales and follow up. Review collected by and hosted on G2.com.

The invoicing & quoting system is barebones, I wish it had a deeper level of customizations. Review collected by and hosted on G2.com.

I like the automation and broadcasts. They are easy to use. Every time I have a question, I have received quick, knowledgeable service.

I feel the intake process is great. Our training was structured and practical.

I like promotor/lead emails! The new leads can be tagged and then given information for their specific needs. Review collected by and hosted on G2.com.

I need more practice. The automations are new to me. Review collected by and hosted on G2.com.