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Top 10 Kayako Alternatives & Competitors

By Ignite Enterprise Software Solutions Inc.
(219)4.0 out of 5

Research alternative solutions to Kayako on G2, with real user reviews on competing tools. Help Desk Software is a widely used technology, and many people are seeking high quality, simple software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Kayako include communication and customer service. The best overall Kayako alternative is Zendesk Support Suite. Other similar apps like Kayako are Freshdesk, Help Scout, TeamSupport, and Zoho Desk. Kayako alternatives can be found in Help Desk Software but may also be in Live Chat Software.

Best Paid & Free Alternatives to Kayako

  • Zendesk Support Suite
  • Freshdesk
  • Help Scout
Show More

Top 10 Alternatives to Kayako Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Kayako stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Telecommunications, and find the best product for your business.
    #1

  1. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Kayako:

    Reviewers say compared to Kayako, Zendesk Support Suite is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    See all Zendesk Support Suite reviews
    #2

  2. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    3. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Kayako:

    Reviewers say compared to Kayako, Freshdesk is:

    Easier to admin
    Better at support
    Easier to set up
    See all Freshdesk reviews
    #3

  3. Help Scout

    By Help Scout
    (407)4.4 out of 5

    4. Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

    Categories in common with Kayako:

    Reviewers say compared to Kayako, Help Scout is:

    Easier to set up
    Easier to admin
    Better at support
    See all Help Scout reviews
    #4

  4. TeamSupport

    By TeamSupport
    (873)4.4 out of 5

    5. TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.

    Categories in common with Kayako:
    Get a quote

    Reviewers say compared to Kayako, TeamSupport is:

    Easier to do business with
    Better at support
    Easier to admin
    See all TeamSupport reviews
    #5

  5. Zoho Desk

    By Zoho
    (6,200)4.4 out of 5

    6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Kayako:

    Reviewers say compared to Kayako, Zoho Desk is:

    More expensive
    Better at meeting requirements
    Easier to admin
    See all Zoho Desk reviews
    #6

  6. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    7. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Kayako:

    Reviewers say compared to Kayako, LiveAgent is:

    Better at support
    Easier to admin
    Easier to do business with
    See all LiveAgent reviews
    #7

  7. HappyFox Help Desk

    By HappyFox Inc.
    (134)4.5 out of 5

    8. Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

    Categories in common with Kayako:

    Reviewers say compared to Kayako, HappyFox Help Desk is:

    Better at support
    Easier to admin
    Easier to do business with
    See all HappyFox Help Desk reviews
    #8

  8. Intercom

    By Intercom, Inc.
    (3,324)4.5 out of 5

    9. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with Kayako:

    Reviewers say compared to Kayako, Intercom is:

    More expensive
    Easier to admin
    Better at meeting requirements
    See all Intercom reviews
    #9

  9. Front

    By Front App
    (2,244)4.7 out of 5

    10. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Kayako:

    Reviewers say compared to Kayako, Front is:

    Better at support
    Better at meeting requirements
    Easier to admin
    See all Front reviews
    #10

  10. LiveChat

    By Text
    (755)4.5 out of 5

    11. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Kayako:

    Reviewers say compared to Kayako, LiveChat is:

    Easier to admin
    Easier to set up
    Better at meeting requirements
    See all LiveChat reviews

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