A software platform that automates the complete lifecycle of field service operations right from defining service level goals to measuring customer satisfaction. It has a comprehensive web application and mobile application. The web application facilitates smooth backend operations for multiple stakeholders involved in service delivery, including the call coordinator, technical service desk, service delivery manager & Systems administrator. Complementing mobile application for Service Professionals in the field that is tightly integrated with the web application. The user-friendly, feature-rich mobile application helps the technicians manage most of the field activities and make their life easy on the field.