Kaseya Vorex Service Desk Pros and Cons

What I like best about Vorex is that it is user-friendly, and most tickets are created through email submissions. A user sends an email to a specific service desk address, and the system automatically creates the ticket with detailed information Review collected by and hosted on G2.com.

Reports are not usually easy to create. As a user, you would need to assign a raw data report to yourself to have the ability to use its information to make an actual formatted report. I hope this process will be more straightforward in future updates. Review collected by and hosted on G2.com.

Ease of use, easy to train service desk. Review collected by and hosted on G2.com.

Need to enable due date in workflows, we do not use slas at present. Review collected by and hosted on G2.com.

Integration with other Kaseya products. Easy of use. Onboarding technicians was easy. Adding clients was easy. Working with the vsa and it glue is very. Creating workflows is helpful Review collected by and hosted on G2.com.

Not enough customization per client. Support could be bettet. More training for technicians. Unable to remove stale data and old accounts. No clear path for upgrades Review collected by and hosted on G2.com.

it's easily organised as compared to other helpdesk solutions. User's have an easy way of submitting. Categorizing tickets is easy in vorex.

Assigning tickets to other personnels and keeping tack of tme is something that stands out for vorex. How vorex picks up the Machine from it's agent is really convenient so we dont have to manually enter anything in system.

Sending notes as email is really awesome. Review collected by and hosted on G2.com.

Filters in vorex are not user likeable. and the filters should show all categories of tickets as compared to just one.

It should have an option for conversation with user in a single email rather than sending separate notes everytime.

It should also show the time notated with number of tickets done for each helpdesk admin. Review collected by and hosted on G2.com.

This software is so helpful in business management. It not only helps in business growth but also help in manage other business related activities. It is providing free trial facility to the users also so that any user can use it without paying any amount which so much convenient. Review collected by and hosted on G2.com.

I dislike the fact that it doesn't have a mobile app which would have made it more convenient and accessible. Review collected by and hosted on G2.com.

The fact they guide you through. Very satisfied with how the whole system operates. Review collected by and hosted on G2.com.

I have not found any thing yet I hope to use it for future reference.. Review collected by and hosted on G2.com.

What honestly does the excellence of this tool is the cloud service since they make your website and your software product excellent. CRM and ERP solution in a single point. Being able to have immediate access to workflow software management, you can see the progress my teamwork is making. It is good to be used in marketing. It also provides a free trial installation to users. Review collected by and hosted on G2.com.

The Android mobile application is not available until now is the only thing I do not like since it would be easier and more convenient to use. Review collected by and hosted on G2.com.

This software is so helpful in business management. It not only helps in business growth but also help in manage other business related activities. It is providing free trial facility to the users also so that any user can use it without paying any amount which so much convenient. It's features CRM, Do to list, Finance, projects reports and many more helps a lot to manage the business and increase the business. Review collected by and hosted on G2.com.

Mobile Android Application is not available which can make it more user friendly. Review collected by and hosted on G2.com.

It's super easy to use, and nearly all of the features have work-flow that make logical sense. Easy to train up others on using the system as well. Customer support is very good as they also offers free training. Review collected by and hosted on G2.com.

At this point, I have not experienced any negative elements. However, we are only three years into implementation. Review collected by and hosted on G2.com.

the fantastic thing you can do is the immediate access to workflow software managemen.. you can see the progress you teamwork is doing.. it can be use in telecommunications, marketing and others jobs.. Review collected by and hosted on G2.com.

i dislike the price. its very expensive.. its hard to get another subscription.. but its a nice tool to use.. Review collected by and hosted on G2.com.