Kaseya Vorex Service Desk Pros and Cons

instant access to workflow software management and ability to track progress and time spent on projects and tasks Review collected by and hosted on G2.com.

Sometimes a bit cumbersome to load, no other complaints Review collected by and hosted on G2.com.

One stop shop. You can do all the management, accounting, estimating in one setting. Review collected by and hosted on G2.com.

Nothing so far. I am still learning so nothing to worry since you can ask for help if needed in youtube.👍 Review collected by and hosted on G2.com.

The best module Is service desk: a perfect solution to manage tickets, assignments, sla's and All other properties, best helped by a robust and complete workflow engine to automatize tickets moviment and notifications. Review collected by and hosted on G2.com.

Finance module Is good for contract management but invoicing Is not adeguate for a complete usate. Review collected by and hosted on G2.com.

I like the videos on you tube about how to use and the ease of the use after watching the videos. I can use this software in a variety of ways and continue to improve my skills. Review collected by and hosted on G2.com.

Sometimes I get stuck on where I can use this in my business connections and how it will improve my ability to do my job Review collected by and hosted on G2.com.

it offers a solution that manages sales opportunities, projects, timesheets/expense sheets, and invoices, as well as a number of other functions. Review collected by and hosted on G2.com.

Slow processing and sloppy. I couldnt figure out a few things until I contacted customer service Review collected by and hosted on G2.com.

The system is well laid out and attractive Review collected by and hosted on G2.com.

client support was atrocious. They were unresponsive and inneffective. Review collected by and hosted on G2.com.

I like how accurate we can get with the billing and invoicing. Saves a lot of time!! Review collected by and hosted on G2.com.

I’m not a huge fan of the professional package not having help desk and ticketing and asset management. For the price I believe it should have at least one of those options. Review collected by and hosted on G2.com.