Kaseya Vorex Service Desk
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Kaseya Vorex Service Desk
By Kaseya
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3.8 out of 5 stars
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Kaseya Vorex Service Desk Reviews & Product Details - Page 2

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Kaseya Vorex Service Desk Overview

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What is Kaseya Vorex Service Desk?

Vorex Time & Expense is a leader in Cloud-based solutions. Easy to use and feature-rich. Access it from anywhere using a PC, laptop, ipad, or smartphone. Track billable/non-billable, control hours & spending limits, design your workflow, get notifications, and much more. Whether you want basic Time/Expense Tracking, extensive reporting & analysis, budgeting, or payroll data collection- Vorex is the solution for your company.

Kaseya Vorex Service Desk Details
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Product Description

Vorex Time & Expense is a leader in Cloud-based solutions. Easy to use and feature-rich. Access it from anywhere using a PC, laptop, ipad, or smartphone. Track billable/non-billable, control hours & spending limits, design your workflow, get notifications, and much more. Whether you want basic Time/Expense Tracking, extensive reporting & analysis, budgeting, or payroll data collection- Vorex is the solution for your company.

Seller Details
Seller
Kaseya
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,684 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®
Description

Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue, ID Agent and Graphus. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.

Recent Kaseya Vorex Service Desk Reviews

Nicolas H.
NH
Nicolas H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great tool for managing IT support requests"
What I like best about Vorex is that it is user-friendly, and most tickets are created through email submissions. A user sends an email to a specif...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Vorex increased our production"
Ease of use, easy to train service desk.
Read more
AW
Alan W.Enterprise (> 1000 emp.)
3.5 out of 5
"A powerful service desk tool with good integration."
Integration with other Kaseya products. Easy of use. Onboarding technicians was easy. Adding clients was easy. Working with the vsa and it glue i...
Read more

Kaseya Vorex Service Desk Pricing

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Kaseya Vorex Service Desk Media

Kaseya Vorex Service Desk Demo - Vorex
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17 Kaseya Vorex Service Desk Reviews

3.8 out of 5
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17 Kaseya Vorex Service Desk Reviews
3.8 out of 5
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3.8 out of 5
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Kaseya Vorex Service Desk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Verified User in Legal Services
UL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Kaseya Vorex Service Desk?

instant access to workflow software management and ability to track progress and time spent on projects and tasks Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

Sometimes a bit cumbersome to load, no other complaints Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya Vorex Service Desk:

Give Vorex a try. You will find it very efficient. Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

Project management and time expensive tracking Review collected by and hosted on G2.com.

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Verified User in Construction
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kaseya Vorex Service Desk?

One stop shop. You can do all the management, accounting, estimating in one setting. Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

Nothing so far. I am still learning so nothing to worry since you can ask for help if needed in youtube.👍 Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya Vorex Service Desk:

Just try it and you’ll not be disappointed. Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

My work became more efficient. Review collected by and hosted on G2.com.

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AR
System Engineer
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Kaseya Vorex Service Desk?

The best module Is service desk: a perfect solution to manage tickets, assignments, sla's and All other properties, best helped by a robust and complete workflow engine to automatize tickets moviment and notifications. Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

Finance module Is good for contract management but invoicing Is not adeguate for a complete usate. Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

We manage optimally support requests, project, time tracking, notifications and data analista. Review collected by and hosted on G2.com.

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Verified User in Education Management
UE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kaseya Vorex Service Desk?

I like the videos on you tube about how to use and the ease of the use after watching the videos. I can use this software in a variety of ways and continue to improve my skills. Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

Sometimes I get stuck on where I can use this in my business connections and how it will improve my ability to do my job Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

Communication Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
UF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kaseya Vorex Service Desk?

it offers a solution that manages sales opportunities, projects, timesheets/expense sheets, and invoices, as well as a number of other functions. Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

Slow processing and sloppy. I couldnt figure out a few things until I contacted customer service Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya Vorex Service Desk:

Do your research Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

Time sheets Review collected by and hosted on G2.com.

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Tim D.
TD
CEO
Education Management
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kaseya Vorex Service Desk?

The system is well laid out and attractive Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

client support was atrocious. They were unresponsive and inneffective. Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya Vorex Service Desk:

Beware. Client service was non-existent. When our system crashed, we ended up with more than 180 "tickets" to solve various problems. None of them got us anywhere Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

We were using them for project management, billing, time-tracking etc. We are a consultancy with global clients, and needed a cloud-based solution to tie it all together. We were told that this was it, but have had to fire them. Review collected by and hosted on G2.com.

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Justin P.
JP
Auto/General Liability Adjuster
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kaseya Vorex Service Desk?

I like how accurate we can get with the billing and invoicing. Saves a lot of time!! Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

I’m not a huge fan of the professional package not having help desk and ticketing and asset management. For the price I believe it should have at least one of those options. Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

Saving time is probably the biggest benefit realIzed. Also, making sure the company accurately bills people which helps maintain a good working relationship between us and clients. Review collected by and hosted on G2.com.

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Kaseya Vorex Service Desk Comparisons

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