Top 10 Vorex Alternatives & Competitors

Top 10 Alternatives to Kaseya Vorex Service Desk Recently Reviewed By G2 Community

#1

Freshservice
By Freshworks
(1,238)4.6 out of 5
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Categories in common with Vorex:
• Service Desk
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Reviewers say compared to Kaseya Vorex Service Desk, Freshservice is:
Better at support
More usable
Better at meeting requirements
See all Freshservice reviews
#2

Atera
By Atera
(788)4.6 out of 5
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
Categories in common with Vorex:
• Service Desk
• Help Desk
Try for free
Reviewers say compared to Kaseya Vorex Service Desk, Atera is:
Better at support
More usable
Better at meeting requirements
See all Atera reviews

Sponsored
Serviceaide ChangeGear
(99)3.9 out of 5
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
Visit Website
Reviewers say compared to Kaseya Vorex Service Desk, Serviceaide ChangeGear is:
Better at support
Better at meeting requirements
More usable
Visit Website
#3

SysAid
By SysAid
(710)4.5 out of 5
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
Categories in common with Vorex:
• Service Desk
• Help Desk
Try for free
Reviewers say compared to Kaseya Vorex Service Desk, SysAid is:
Better at support
More usable
Better at meeting requirements
See all SysAid reviews
#4

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Vorex:
• Help Desk
Try for free
Reviewers say compared to Kaseya Vorex Service Desk, Zendesk Support Suite is:
Better at support
Better at meeting requirements
More usable
See all Zendesk Support Suite reviews
#5

Zoho Desk
By Zoho
(6,200)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Vorex:
• Help Desk
Try for free
Reviewers say compared to Kaseya Vorex Service Desk, Zoho Desk is:
Better at support
Better at meeting requirements
More usable
See all Zoho Desk reviews
#6

Jira Service Management
By Atlassian
(779)4.2 out of 5
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Categories in common with Vorex:
• Service Desk
• Help Desk
Reviewers say compared to Kaseya Vorex Service Desk, Jira Service Management is:
Better at support
Better at meeting requirements
More usable
See all Jira Service Management reviews
#7

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Vorex:
• Help Desk
Try for free
Reviewers say compared to Kaseya Vorex Service Desk, Salesforce Service Cloud is:
Better at support
Better at meeting requirements
More usable
See all Salesforce Service Cloud reviews
#8

Freshdesk
By Freshworks
(3,501)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Vorex:
• Help Desk
Try for free
Reviewers say compared to Kaseya Vorex Service Desk, Freshdesk is:
Better at support
More usable
Better at meeting requirements
See all Freshdesk reviews
#9

Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with Vorex:
• Help Desk
Try for free
Reviewers say compared to Kaseya Vorex Service Desk, Intercom is:
Better at support
More usable
Better at meeting requirements
See all Intercom reviews
#10

HubSpot Service Hub
By HubSpot
(2,493)4.4 out of 5
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.
Categories in common with Vorex:
• Help Desk
Try for free
Reviewers say compared to Kaseya Vorex Service Desk, HubSpot Service Hub is:
Better at support
More usable
Better at meeting requirements
See all HubSpot Service Hub reviews

Sponsored
Serviceaide ChangeGear
(99)3.9 out of 5
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
Visit Website
Reviewers say compared to Kaseya Vorex Service Desk, Serviceaide ChangeGear is:
Better at support
Better at meeting requirements
More usable
Visit Website