Karbon Reviews & Product Details

The ability to manage workflow, engagements and communications in a 60 person firm with thousands of work items is critical to our ability to function. We not only function, but we are able to do more with less and improve our overall communications both internally and externally. From managing the inflow of emails to completing work and everything in between is accomplished using KARBON. We would be lost without it. The KARBON folks are great to work with and super helpful all year long. Review collected by and hosted on G2.com.

KARBON is a comprehensive system with its own terminology and nuances. It takes a while to get comfortable with it, therefore, implementation is challenging. Review collected by and hosted on G2.com.

The ability to see all information relating to clients and their work so that the communications are saved appropriately and search makes it easy to find specific topics. The ability bulk create work based on specific criteria is a great tool for a migrating firm. The workflow is a beast to be tamed as people who are not used to proper workflow methods can sometimes cause holes to appear in the flow. The integrations with Xero XPM and Xero Blue make a single source of truth for contacts. The performance of the product is good not excellent. The pricing is reasonable for what you get. Support is very responsive but a more transparent development schedule for enhancement would be appreciated. Review collected by and hosted on G2.com.

Niggly little things like Engagements not having a method of showing the GST when presented to the client. The ability to bulk change the starting date for repeating work items. Review collected by and hosted on G2.com.

Karbon has been a valuable addition to our workflow. It’s made it much easier for us to stay on top of day-to-day tasks, deadlines, and client work, and to keep everything organized as we move through the week. Review collected by and hosted on G2.com.

One area that could be improved is the email functionality. When sending emails, there currently isn’t a placeholder that automatically inserts the client’s name into the greeting or body of the message. Adding a client-name placeholder (for example, "Dear {{Client Name}}") would make communication more efficient by reducing manual edits and would also help personalize emails, especially when sending a large volume of client communications. Review collected by and hosted on G2.com.

What I really appreciate about Karbon is that it does so much, but it’s the people behind the product that really make the difference. Their team is personable, approachable, and genuinely wants feedback, and, more importantly, you actually see them act on it. Whether it’s through support or meeting the team at events, you can tell they enjoy what they do and are always looking for ways to make the product better. No software is perfect, but I have a lot of confidence using Karbon because I know they’re listening to their customers, working through what needs improvement, and always looking for that next big opportunity. They’re constantly striving to be better and seem to have a lot of fun while doing it! Review collected by and hosted on G2.com.

The biggest downside for us right now is the lack of more extensive, user-friendly reporting without having to spend an additional amount on a reporting module. We put so much information into Karbon, and it would be great to have easier ways to pull that information back out and actually use it. We’re hopeful that Kai and the introduction of their MCP will help with this! There are also some smaller areas, like email templates and signatures, where we’d love to see more flexibility and customization. Overall, these aren’t dealbreakers, but they’re definitely areas where we’d love to see Karbon continue to grow. Review collected by and hosted on G2.com.

I find Karbon incredibly useful for managing all our customer communication and workflows in one place, which keeps our work environment cohesive whether we're in the office or remote. I really like using the triage as my inbox since it makes processing emails so easy. Sharing information widely and having it easily referenced at a later date is a big plus. The workflows and automation features are fantastic for moving tasks between team members efficiently. Karbon's integration with tools like Vinyl is a major benefit, where meeting summaries automatically sync to client timelines. The system evolves quickly with valuable improvements based on user feedback. Working with the Karbon team is enjoyable; they're really easy to collaborate with and great at helping with setup and changes. The communication features, like tagging, make it easy to connect with the right groups in our firm. Review collected by and hosted on G2.com.

Honestly, nothing significant comes to mind. Karbon has been a great fit for our team and continues to improve with regular updates. Review collected by and hosted on G2.com.

What I like best about Karbon is that it brings our firm’s workflow, client communications, deadlines, and team responsibilities into one centralized system. It gives us clear visibility into the status of every engagement, helps prevent tasks from being overlooked, and makes it much easier for the team to collaborate and stay accountable. The email integration and customizable work templates are especially valuable for managing recurring tax, accounting, and legal-related workflows efficiently. Review collected by and hosted on G2.com.

There is not much I dislike about Karbon. The main limitation is that AI is not yet fully built into the platform, although those features are expected very soon. I also previously found that the engagement letter section did not allow us to create and work from a reusable template. However, Karbon listened to my feedback and implemented that change, which reflects how responsive the company is to its users. Review collected by and hosted on G2.com.

Consistency of the processes. Forces me to think about a task in sequential steps and record them. Then, later as I use the template, when I find areas of improvement by either adding or deleting steps, I do so on an ongoing basis. Review collected by and hosted on G2.com.

The on-boarding was not the smoothest. It took me almost 6 months before I finally understood how to efficiently build a workable template. I guess that's part of the process.

Then, the lack of a scheduling module. When I schedule tax returns for work at a later date, the scheduled work disappears from view. This makes is very difficult to know what's the load ahead and it also makes it almost impossible to move a project from one time slot to another. Review collected by and hosted on G2.com.

Karbon has been a game-changer for our firm — having client emails, tasks, and deadlines all in one shared workspace means nothing slips through the cracks and the whole team stays aligned. The workflow templates and automation alone have saved us countless hours on recurring engagements. Review collected by and hosted on G2.com.

The main drawbacks are the learning curve during onboarding — it takes time to get the whole team fully up to speed — and the cost, which can feel steep for smaller firms. A few features, like the client portal, also aren't as polished as dedicated standalone tools. Review collected by and hosted on G2.com.

Karbon really “tames” my email and helps me stay on top of my tasks by keeping everything organized. Review collected by and hosted on G2.com.

There isn’t anything specific that I dislike about the software. I’ve been using it for almost 10 years now, and I know I’m not taking full advantage of everything it offers, but it still makes my work life so much better by helping me stay on top of assignments and tasks. Review collected by and hosted on G2.com.

I love that Karbon lets us keep everything in one place. The way everything flows together makes it much easier to stay organized, especially when work items and correspondence are connected and easy to track in the same spot. Being able to add emails to client timelines or to the work item timeline has really been a game changer. Review collected by and hosted on G2.com.

I think the document sorting has some downfalls. It would be nice to be able to have folders that could be named where you can sort documents out instead of just by work item. Makes it a little harder to find documents quickly, especially if you are not sure what work item the document would have been loaded to. Review collected by and hosted on G2.com.