--- title: Kapture CX Reviews meta_title: 'Kapture CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 357 reviews by the users' company size, role or industry to find out how Kapture CX works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 357 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Kapture CX Reviews **Vendor:** Kapture CX **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 357 ## About Kapture CX Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. ## Kapture CX Pros & Cons **What users like:** - Users find Kapture CX to be **user-friendly and smooth** , making it easy to access customer history effortlessly. (126 reviews) - Users value the **customizable features** of Kapture CX, enhancing productivity and ensuring smooth workflow integrations. (92 reviews) - Users value the **quick support and customization** from Kapture CX, enhancing their experience with effective solutions. (85 reviews) - Users value the **user-friendly interface** of Kapture CX, making navigation and customer engagement effortless. (77 reviews) - Users value the **efficiency** of Kapture CX, benefiting from unified data and streamlined workflows. (76 reviews) - Users value the **quick and effective customer support** of Kapture CX, ensuring smooth resolutions and seamless transitions. (74 reviews) - Intuitive (60 reviews) - Users find Kapture CX's **user-friendly interface** and easy navigation enhance their overall experience and efficiency. (57 reviews) - Time-saving (55 reviews) - Useful (55 reviews) **What users dislike:** - Users experience **slow performance** during high ticket volumes, leading to frustrations and interrupted connections. (58 reviews) - Users experience **slow loading** times, especially with high ticket volumes, impacting overall responsiveness and efficiency. (54 reviews) - Users find the **slow speed** of Kapture CX frustrating, especially during high ticket volumes and report exports. (46 reviews) - Users experience occasional **delays** , with lagging issues impacting the messaging speed during use. (42 reviews) - Users report **glitches and usability issues** with Kapture CX, impacting the dashboard and overall experience. (39 reviews) - System Lagging (37 reviews) - Poor Performance (34 reviews) - Learning Curve (30 reviews) - Performance Issues (28 reviews) - Not Intuitive (27 reviews) ## Kapture CX Reviews ### 1. Experience with Kapture **Rating:** 5.0/5.0 stars **Reviewed by:** Paritosh D. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Kapture CX?** Kapture helps in seamless integration across platforms and improves response times and team collaboration. It helps in ticketing workflows, dashboards, and reports that are highly customizable, which helped us tailor the platform to our specific CX needs. It also helps in automated responses and reduces the manual works and lessens the resolution time. **What do you dislike about Kapture CX?** It gets logged out and UI delays are there in some times. **What problems is Kapture CX solving and how is that benefiting you?** Kapture is the ticketing tool which helps in resolving the queries and helps to provide resolution to a large population within a short span of time. ### 2. title: Huge time saving potential with Kapture's platform which is also easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** M P. | Senior Associate - Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Kapture CX?** We’ve been using Kapture’s platform to modernize our customer service & the automation really helps us improve the efficiency. A cherry on the cake is the agility of the team and their keenness to keep innovating to introduce more relevant features. The support team is also very proactive and similarly, our experience with our account managers is also pretty great. **What do you dislike about Kapture CX?** We had requested for a few customizations initially which took longer than expected to be delivered. Recently, though, things have been more punctual and there’s little to complain about. **What problems is Kapture CX solving and how is that benefiting you?** Kapture has really helped us improve our agents’ productivity via their centralized ticketing dashboard and providing a unified view so that the agents get all information in one place only without switching windows. Their self-serve is very easy to implement and helps us deflect a considerable amount of tickets. **Official Response from Navneet Kaur:** > Thank you for your positive review! We're glad to hear that Kapture's platform has helped modernize your customer service and improve your team's efficiency. We apologize for any delays in the customization process and are committed to providing a more punctual service in the future. Regards, Navneet Kaur Kapture CX ### 3. Kapture CX feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak K. | Manager Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Kapture CX?** Easy to access and understanding. Easy to understand **What do you dislike about Kapture CX?** Tagging not shows sometimes. Need to struggle for tagging **What problems is Kapture CX solving and how is that benefiting you?** Gives real time details of customer ### 4. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Abhay K. | Senior Team Lead operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Kapture CX?** Customer details will automatically pop up once the call got landed on dialer **What do you dislike about Kapture CX?** Sometimes we face latency while fetching the details **What problems is Kapture CX solving and how is that benefiting you?** It is useful in fetching the details ### 5. Helps to check all the details of an employe to make a report **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya N. | I am team leader of WFM team, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Kapture CX?** I use kapture to check the details of all the employee and to make the report as well as their stats. **What do you dislike about Kapture CX?** as of now nothing that i do not like about kapture **What problems is Kapture CX solving and how is that benefiting you?** I can easily check the details of all the employees and can make the report as well. **Official Response from Navneet Kaur:** > Thank you for sharing your positive experience with using Kapture CX to manage employee details and create reports. We're committed to continuously improving our platform to better serve your needs. ### 6. It was use fully for working and to check the info **Rating:** 5.0/5.0 stars **Reviewed by:** Madhan K. | Customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Kapture CX?** It's easy to use and very help fully for finding the tickets **What do you dislike about Kapture CX?** Some times it works slow and tickets will be not updated **What problems is Kapture CX solving and how is that benefiting you?** It gives the clear data and the info to create the tickets **Official Response from Navneet Kaur:** > Thank you for your feedback. We're pleased to know that Kapture CX is providing clear data and information for creating tickets. We understand the importance of efficient performance and timely updates, and we are actively addressing these concerns. ### 7. Kapture review **Rating:** 4.5/5.0 stars **Reviewed by:** Tejaswini R. | Customer support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Kapture CX?** It is easy to use and helpful when it comes to finding the data. We use Kapture to track our customer data and it helps to maintain all the required details In one place. **What do you dislike about Kapture CX?** Sometimes finding the data is difficult **What problems is Kapture CX solving and how is that benefiting you?** It's becomes easy for us to track the data and communicate the same with the customers. To maintain all the details in a single place. In day to day life we create a lot of tickets to track our clients issue and it also helps us to resolve it at the earliest. **Official Response from Navneet Kaur:** > We're glad to hear that Kapture CX is easy to use and helpful in maintaining customer data in one place. We understand that finding data can sometimes be difficult, and we're constantly working on improving our platform to make this process smoother for our users. Regards, Navneet Kaur Kapture CX ### 8. Kapture Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Raghavendra S. | Senior Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Kapture CX?** The Kapture allows all the reports available at one place **What do you dislike about Kapture CX?** The team makes changes without informing **What problems is Kapture CX solving and how is that benefiting you?** We currently have lot of SOP's and the KMS function is gonna allow us to store all these at one place **Official Response from Navneet Kaur:** > Thank you for sharing your feedback. We understand the importance of being informed about changes and will work on better communication in the future. We're happy to hear that the KMS function will benefit you by centralizing your SOPs. ### 9. Experience with new kapture **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Kapture CX?** Kapture cx help mein to tag any query very quickly and interface is also very good , Overall we can say that interface is very good, and its create more ease of work with details. **What do you dislike about Kapture CX?** but some conquenses are there, like tagging any order its create confusion like only delivery date is visible order date only visible after opening the order. **What problems is Kapture CX solving and how is that benefiting you?** Kapture brings all the customers order details in one click so that we can provide and escalate this to our concern team, and help customer to get rid of there concern **Official Response from Navneet Kaur:** > We're glad to hear that you find Kapture CX helpful in quickly tagging queries and that you appreciate the user-friendly interface. ### 10. Really helpful to my team plan for a superior experience for our driver partners and customers alike **Rating:** 4.5/5.0 stars **Reviewed by:** Sreedeep P. | Product Manager II, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Kapture CX?** Bot Configurator - enables a single widow approach to change the chatbot flow as per business requirements **What do you dislike about Kapture CX?** The dashboard UI could be updated to look more cool and can be snappier, if possible **What problems is Kapture CX solving and how is that benefiting you?** Agent productivity **Official Response from Navneet Kaur:** > We're glad to hear that you find our Bot Configurator helpful for customizing the chatbot flow to meet your business needs. ### 11. The Kapture tool actually eases the ask when it comes to handling the tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik P. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Kapture CX?** It’s AI features which actually correlates with the ask the company has **What do you dislike about Kapture CX?** Couple of times the team takes time to understand the scenario **What problems is Kapture CX solving and how is that benefiting you?** The Kapture is helping us decrease the inflow of tickets by introducing chatbot. **Official Response from Navneet Kaur:** > We're glad to hear that you find Kapture's AI features helpful in correlating with your company's needs. ### 12. Have been working on Kapture for almost 10 months now and the experience has been great. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Kapture CX?** The UI is very friendly and easy to navigate **What do you dislike about Kapture CX?** Tagging sometimes becomes a bit challenging. **What problems is Kapture CX solving and how is that benefiting you?** I have been working with Heads Up For Tails and have been using Kapture as the primary source of CRM for updating customers and replying to emails. Have been quite helpful in keeping track of the tickets and quick resolutions. ### 13. Smooth Experience with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Kapture CX?** Kapture CX offers a user-friendly customer experience platform with seamless integration and solid features. The support team is responsive and genuinely helpful, making setup and troubleshooting easy. It feels like they really care about their customers. Overall, a reliable partner for improving customer service operations. **What do you dislike about Kapture CX?** Sometimes the reporting dashboards take a bit longer to load, especially when handling large datasets. **What problems is Kapture CX solving and how is that benefiting you?** Kapture CX helps me handle customer queries from different channels in one place, which makes my day so much easier. It saves time, keeps things organized, and really improves our response speed. ### 14. Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Divin V. | Cx agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Kapture CX?** Automatic tickets are vere helpfulness in kapture **What do you dislike about Kapture CX?** Der is nthng Sametime it load much need to resolve **What problems is Kapture CX solving and how is that benefiting you?** Kaputure is very good at ticketing it is helping to checked previous ticket **Official Response from Navneet Kaur:** > We're glad to hear that you find our automatic ticketing feature helpful! We understand the importance of resolving any loading issues, and our team is working on improving the system for a smoother experience. ### 15. Kapture Review **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek S. | Customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Kapture CX?** Kapture interface is very nice and very convenient to use and smooth **What do you dislike about Kapture CX?** It require more internet speed on sometime maybe you should work on this. **What problems is Kapture CX solving and how is that benefiting you?** To solve the cx issue very quickly. **Official Response from Navneet Kaur:** > Thank you for your positive feedback on our interface. We understand the importance of internet speed and will work on optimizing our platform to ensure a smoother experience for all users. ### 16. Review for Kapture- CX **Rating:** 5.0/5.0 stars **Reviewed by:** Nistha S. | Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Kapture CX?** Kapture CX has been a game-changer for our customer service operations. The platform is intuitive, highly customizable, and packed with features that make managing customer interactions much easier. From ticketing to CRM integration, everything works seamlessly. Their automation tools have helped us save a significant amount of time, and the reporting features give us clear insights into customer behavior and team performance. **What do you dislike about Kapture CX?** It is confusing for the new user to be used. **What problems is Kapture CX solving and how is that benefiting you?** It helps to resolve the tickets on time. **Official Response from Navneet Kaur:** > Thank you for sharing your experience with Kapture CX! We're glad to hear that our platform's customization, automation tools, and reporting features have been beneficial for your team. We understand the importance of user-friendliness and will work on making the onboarding process smoother for new users. ### 17. nA **Rating:** 4.5/5.0 stars **Reviewed by:** Amritanshu S. | Partner Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Kapture CX?** User Interface - All Details available in single page Support - Real time support from team **What do you dislike about Kapture CX?** Sometimes Report takes time to download . **What problems is Kapture CX solving and how is that benefiting you?** Kapture is containing customer through chat bot . Also, visibility of all required info on the same page provide ease to share the required information to customers ### 18. Out standing performance **Rating:** 5.0/5.0 stars **Reviewed by:** Waseem A. | Subject matter expert, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Kapture CX?** its high in speed, immediate resolution from Kapture team for any issues. **What do you dislike about Kapture CX?** Nothing as of now. If anything is there we will let you know **What problems is Kapture CX solving and how is that benefiting you?** Interms of sharing the order ETA and updating the admin comments in just one click **Official Response from Navneet Kaur:** > We're thrilled to hear that you're enjoying the speed and immediate issue resolution from our team! Thank you for your feedback. ### 19. good **Rating:** 4.5/5.0 stars **Reviewed by:** Darshan N. | customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Kapture CX?** accurate and very fast in working and the time resolving the tickets **What do you dislike about Kapture CX?** sometimes the error message will show up **What problems is Kapture CX solving and how is that benefiting you?** by resolving the ticket its help full **Official Response from Navneet Kaur:** > Thank you for your positive feedback on Kapture CX's accuracy and speed in resolving tickets. We understand the frustration of error messages and are actively working to address this issue. ### 20. Kapture Advantages **Rating:** 5.0/5.0 stars **Reviewed by:** Zainulabdin Saluddin S. | Customer Service Executive, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Kapture CX?** It helps to creat the complait ticket faster and save a lot of time. It is linked with tellephant so its the best way to connect to the customer on chat. Multiple options lLink waiting, Quead, Resolved so that we can easily follow up the case. Getting the everday to months score. **What do you dislike about Kapture CX?** Sometime it gets very slow while sending the messages. Sometime add mulltiple Cx at the same time. **What problems is Kapture CX solving and how is that benefiting you?** It helps to delayed case of the customer comlaint refund highlightring the issue **Official Response from Navneet Kaur:** > Thank you for sharing your positive experience with Kapture CX. We're happy to hear that it's helping you connect with customers on chat and providing useful metrics. We're sorry to hear about the issues with slowness and multiple CX added at the same time. We'll address these concerns to enhance your experience. Regards, Navneet Kaur Kapture CX ### 21. Had a good experience with Kapture. Easy to dispose any calls and also any tickets. Easy to operate. **Rating:** 5.0/5.0 stars **Reviewed by:** Aftab C. | Senior Pharmacist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Kapture CX?** Had a good experience with Kapture. Easy to dispose any calls and also any tickets. Easy to operate. **What do you dislike about Kapture CX?** Having a good experience with Kapture. Nothing is hard to operate **What problems is Kapture CX solving and how is that benefiting you?** Omni channel ticketing and both for sales and services. We use AI bots for better conversational and have a Guardrails around our brands . **Official Response from Navneet Kaur:** > We're glad to hear that you had a good experience with Kapture! Thank you for sharing your positive feedback. ### 22. Smooth platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sheik E. | customer support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Kapture CX?** very easy to access and to create tickets for the customer. get set reminder option helps me to update the ticket information. **What do you dislike about Kapture CX?** As of now, they have changed the interface, so I have no dislikes. **What problems is Kapture CX solving and how is that benefiting you?** Very easy to access and manage tickets and to update details for that ticket. **Official Response from Navneet Kaur:** > We're glad to hear that you find Kapture CX easy to access and use for creating tickets. The reminder option is indeed a helpful feature for updating ticket information. We appreciate your feedback and are constantly working to improve our platform. ### 23. Kapture Review on Inbound Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Rehan S. | Customer Support Inbound, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Kapture CX?** I am using kapture for create a ticket of customer where we get a inbound calls from customer to dispose all the details with proper tagging of customer. it really help full and work very esy **What do you dislike about Kapture CX?** Previously there was option to call customer direclty from kapture biut not sure why not there now. **What problems is Kapture CX solving and how is that benefiting you?** Kapture is allowing us to keep a record of customer data and whaterver the conversation is having on inbound call with the customer **Official Response from Navneet Kaur:** > We're glad to hear that Kapture is helping you create tickets and manage customer details efficiently. We appreciate your feedback about the direct calling feature, and we'll definitely consider it for future updates. Regards, Navneet Kaur Kapture CX ### 24. Good navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish K. | AVP Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Kapture CX?** Easy to navigate most of the time. Also most of the info are available in one screen **What do you dislike about Kapture CX?** Letancy observed multiple times, this is mainly coming while search with the unique key **What problems is Kapture CX solving and how is that benefiting you?** It help us to avoid to check the details in multiple trackers ### 25. About Kapture **Rating:** 5.0/5.0 stars **Reviewed by:** Saurav K. | Senior Escalation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Kapture CX?** I like how kapture is user friendly and easy to use. The navigation process for different aspects is very supportive. **What do you dislike about Kapture CX?** Sometimes due to netskope a bug occurs which doesnt allow the user to get active for tickets **What problems is Kapture CX solving and how is that benefiting you?** Its helps me with communicating with the supplier in an effective manner **Official Response from Navneet Kaur:** > We're glad to hear that you find Kapture CX user-friendly and supportive in navigation. We're constantly working to improve our platform and address any bugs that may arise. Thank you for bringing this to our attention. ### 26. User friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit R. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Kapture CX?** User friendly interface and easy to understand **What do you dislike about Kapture CX?** No observations till date, everything working fine **What problems is Kapture CX solving and how is that benefiting you?** Quick Access for customers mails and response going on real time basis, also there is an option to check whether the emails have been delivered to customer or not. **Official Response from Navneet Kaur:** > Thank you for sharing your positive experience with our user-friendly interface. We're committed to providing a seamless experience for our customers, and we're thrilled to hear that it's benefiting you. Regards, Navneet Kaur Kapture CX ### 27. Dependable platform with a team that really listens & acts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Kapture CX?** The solution has been very easy to use and the Kapture team is always available for support, 24*7. We've had some customizations also built around the core product with sophisticated integrations and Kapture team has been all ears on our requirements, concerns and delivered really well. **What do you dislike about Kapture CX?** Their customer support and the account teams are great to work with and we did have good change management and onboarding experience. But a few more proactive webinars spread across the year or training sessions for new features would be a good initiative for Kapture **What problems is Kapture CX solving and how is that benefiting you?** With onboarding Kapture, we're making sure all customer contacts are within a single platform. Because of which the team ends up spending much less time switching tabs around various systems. Our agents are very happy with this, and so are we because of improved productivity **Official Response from Navneet Kaur:** > We're glad to hear that you find Kapture CX easy to use and that our team has been responsive to your needs. We appreciate your feedback and will definitely consider your suggestion for more proactive webinars and training sessions for new features. Regards Navneet Kaur Kapture CX ### 28. LIKE THE SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Ibrahim M. | senior pharmacist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Kapture CX?** Ease of Use And Ease of Integration Frequency of Use **What do you dislike about Kapture CX?** They is not such dislike in the kapture having god experience iin Kapture **What problems is Kapture CX solving and how is that benefiting you?** Omni channel ticketing and bot for self service we used Ai bot that are conversation and have a guardrail our brand sop **Official Response from Navneet Kaur:** > We're glad to hear that you find Kapture CX easy to use and integrate with your systems. Our goal is to provide a seamless experience for our customers. ### 29. Easy to access **Rating:** 4.5/5.0 stars **Reviewed by:** Shaik S. | AREA QUALITY CONTROLLER, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Kapture CX?** Kapture enables quick data collection with clear and organized notes. **What do you dislike about Kapture CX?** Analyzing data requires working with raw data in Excel, which takes time. **What problems is Kapture CX solving and how is that benefiting you?** It is easy for me to gather data from customers based on their feedback about our product, which helps us improve it accordingly. **Official Response from Navneet Kaur:** > We're glad to hear that you find Kapture CX easy to access and that it enables quick data collection with clear and organized notes. ### 30. trans formative journey with capture **Rating:** 5.0/5.0 stars **Reviewed by:** prashant h. | pharmacist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Kapture CX?** easy to use , cost effective , informative **What do you dislike about Kapture CX?** there is no dislike good experience and very informative **What problems is Kapture CX solving and how is that benefiting you?** omnichanel ticketing and bost for self service website . we use ai bots that are convertionaland have gurdians around our brand SOPs and KB for self service. **Official Response from Navneet Kaur:** > Thank you for your positive feedback! We're glad to hear that you have had a good experience with Kapture CX and find it informative. We are committed to continuously improving our platform to meet your needs. ### 31. Its really awesome to use the Kapture tool - Helps on 360 performance. **Rating:** 5.0/5.0 stars **Reviewed by:** TARIQ A. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Kapture CX?** For the past three years, we've relied on Kapture's services, and the experience has been exceptionally seamless. Downtime has been minimal, often just a matter of minutes. Whenever we've considered raising an issue with the Kapture team, they've promptly resolved it on their end. Live Tracking Performance, Response time, daily & monthly MTD numbers. **What do you dislike about Kapture CX?** Its really disturbs & takes time to download the report sometime, but it usually happens when multiple reports are added in queue. So avoid adding multiple reports in queue, if really wanted to download the within seconds. **Recommendations to others considering Kapture CX:** Meeso, Flipkart **What problems is Kapture CX solving and how is that benefiting you?** We are solving our customers problem through Kapture on refunds, delivery & etc. **Official Response from Navneet Kaur:** > Hi Tariq, Thank you for taking the time to review KaptureCX! We're thrilled to hear that you've had a consistently positive experience with our platform for the past three years. Your suggestion to download reports individually is a great tip! Thank you for mentioning how KaptureCX empowers you to effectively resolve customer issues. We appreciate your kind words. Regards, Navneet ### 32. Experience with kapture tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vikash D. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Kapture CX?** Tool Make life easy for all users taking calls on CRM **What do you dislike about Kapture CX?** Some time i have facing hanging issuebi. **What problems is Kapture CX solving and how is that benefiting you?** Kapture is solving all work related problems with in a minutes ### 33. Kapture feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Kailash K. | Quality analysts, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Kapture CX?** Great user friendly tool and time saving **What do you dislike about Kapture CX?** There is few latching issues at the time **What problems is Kapture CX solving and how is that benefiting you?** Kapture help to reduce time and make user more dependent on single tool ### 34. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Mahima B. | CCE, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Kapture CX?** Yes very much useful and very easy way toh find details **What do you dislike about Kapture CX?** Nothing but sometime it glitch but everything is fine **What problems is Kapture CX solving and how is that benefiting you?** In rapture we find every details about cx as well as cx’s product ### 35. Kapture experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mridul V. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Kapture CX?** User friendly tool and time saving experience **What do you dislike about Kapture CX?** There are latching issues few time while user are logged in **What problems is Kapture CX solving and how is that benefiting you?** It helps to Make user easy to work ### 36. Kapture review **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil D. | Se team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Kapture CX?** We can see all the details in Kapture and very easy useful **What do you dislike about Kapture CX?** There is limited access in SRMS view threads also UI is not so good **What problems is Kapture CX solving and how is that benefiting you?** We are solving customer queries ### 37. It was a good experience to handle call and chat **Rating:** 5.0/5.0 stars **Reviewed by:** Raghvendra S. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Kapture CX?** Easy To access ,Budget Effective,More Features as Compare To other **What do you dislike about Kapture CX?** Their is No Such Dislike ,Really Good Experiencing **What problems is Kapture CX solving and how is that benefiting you?** Possiblity of agent intervention in those bots with Kapture and they 've added that to their next release 's priorities. **Official Response from Navneet Kaur:** > Thank you for your positive feedback! We're thrilled that you found our platform easy to access, budget-effective, and feature-rich. We're constantly working to improve our services and address any potential dislikes. We're excited to hear that our upcoming release, with the possibility of agent intervention in bots, will benefit you. ### 38. I am using kapture since last 4 months in my organization and it helped me a lot. **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank S. | Senior Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Kapture CX?** The most important part of using kapture is that i can reply to the mail if it is makred over kapture directly using kapture. I can assign my ticket to someone else and vice versa. I can check the history of the tickets over a time period. I can merge all the tickets into one ticket. I can also mark any ticket as junk ticket. If there is some one from my team who is on leave then i can also work on his ticket by using kapture. I can see my tickets also and my team's ticket also over the kapture. Features like lunch break shift end login logout are also very helpful. **What do you dislike about Kapture CX?** The only downside i would like to mention is that some times it takes very long time to reload or to close any ticket. **What problems is Kapture CX solving and how is that benefiting you?** The main thing is that whenever any ticket is coming over kapture then it can be seen and worked by my team mates and my manager also. By this way, my manger can also help me out if i am doing the things correctly or not. And if i am on leave then in that case my team mates can work on my tickets. **Official Response from Navneet Kaur:** > We're thrilled to hear that Kapture CX has made a positive impact on your organization! The ability to manage tickets, track team activities, and handle tickets during leave periods are key benefits of our platform. We apologize for any inconvenience caused by long reload times and will work on optimizing the system for smoother performance. Regards, Navneet Kaur Kapture CX ### 39. Kapture review **Rating:** 5.0/5.0 stars **Reviewed by:** Rakhi T. | CSE, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Kapture CX?** Everything is good autopopup option realy help us for navigation **What do you dislike about Kapture CX?** Some time facing a tagging and details not found **What problems is Kapture CX solving and how is that benefiting you?** Sometimes unable to find the details ### 40. Fun tool interactive and New AI works well **Rating:** 5.0/5.0 stars **Reviewed by:** prashant s. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Kapture CX?** Wors well with new AI. Kapture CX made life wasy and made it better to handel. Customer support allowys there to help us and solve issue in minutes follow up macanizum is wow. using this tool everyday now highly recommend. They help in each step on integartion and give bets support during integration. **What do you dislike about Kapture CX?** Rarely anything to dislike would not add anything as the tool helped me more then have nothing to dislike **What problems is Kapture CX solving and how is that benefiting you?** Cahst bot and the rply captured and data as a admin data that it gives help me with overall admistrtaion and help with team growth **Official Response from Navneet Kaur:** > Hello Prashant, Thank you for the positive review. I'm glad you're able to use our platform to promptly address customer queries and have had a good experience with the integrations. Regards, Navneet Kaur Kapture CX ### 41. Most customisable CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Sunil K. | Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Kapture CX?** The team is just awesome. They accommodate any customisation based on the business needs. **What do you dislike about Kapture CX?** I don't see anything negative but there might be some challenges that are technical due to which the CRM goes slow rarely. **What problems is Kapture CX solving and how is that benefiting you?** Building new workflows. Recently, the team helped us to build forms within the app that would create a ticket for someone to call customer. That's how flexible it is. **Official Response from Abhishek Bharadwaj:** > Hi Sunil, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. ### 42. Maltier review **Rating:** 4.0/5.0 stars **Reviewed by:** Karan V. | Team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Kapture CX?** Auto pop up details really help to navigate the system **What do you dislike about Kapture CX?** Sometimes details not fetch for customer and sometime auto logout for the kapture **What problems is Kapture CX solving and how is that benefiting you?** Details found issue ### 43. Have been a great experience and it is very user friendly also the interface is easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Kapture CX?** easy to use, user friendly great for internal & external communications **What do you dislike about Kapture CX?** The website sometimes lags and the connection gets interrupted **What problems is Kapture CX solving and how is that benefiting you?** It helps our brand communicate with the customers and resolve their problems more efficiently. ### 44. A very Good User Friendly customizable product **Rating:** 5.0/5.0 stars **Reviewed by:** Mathangi S. | Senior Manager Customer Service Non-Voice, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Kapture CX?** Its easy to learn and very user friendly **What do you dislike about Kapture CX?** Not able to use the subticket option in Netmeds **What problems is Kapture CX solving and how is that benefiting you?** Kapture helps us prioritize critical issues and moves them higher in the Que so that such complaints are addressed on priority **Official Response from Navneet Kaur:** > We're thrilled to hear that Kapture CX has been beneficial for you in prioritizing critical issues. We value your feedback about the subticket option and will explore ways to improve our platform to better serve your requirements. Thank you for sharing your thoughts with us! ### 45. GREAT PLATFORM EASY TO USE & PRODUCTIVE **Rating:** 5.0/5.0 stars **Reviewed by:** Khushboo P. | officer, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Kapture CX?** Ease of use Ease of integration Number of features **What do you dislike about Kapture CX?** Unlike other vendors, Kapture did not have a try and buy option. But apart from that, our post-implementation experience has been phenomenal. **What problems is Kapture CX solving and how is that benefiting you?** We did not originally have any KPIs and monitoring through the processes, even with the last tech platform we used. Kapture has also helped with improving the quality of interactions our agents have with the customers. **Official Response from Navneet Kaur:** > We're thrilled to hear that you find Kapture CX easy to use and productive. Our goal is to provide a seamless experience for our users. ### 46. Smart Scalable but with Flaws **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Kapture CX?** Omnichannel support, AI powered automation, ease of use, strong analytics **What do you dislike about Kapture CX?** Slow loading time, limited integration, time required to adapt **What problems is Kapture CX solving and how is that benefiting you?** It is solving fragmentation of customer interaction by unifying it into a single omnichannel dashboard. AI automation is reducing human intervention and is speeding up resolution time. AI is providing contextual responses leading to personalization. It had reduced the operational cost for me ### 47. Best ticketing software **Rating:** 5.0/5.0 stars **Reviewed by:** SAHIL K. | SR CUSTOMER SERVICE ASSOCIATE, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Kapture CX?** Best ticketing software . Easy to use and dispose tickets. **What do you dislike about Kapture CX?** Nothing. Because best software till date **What problems is Kapture CX solving and how is that benefiting you?** Easy to use and dispose tickets . And we can easily search old tickets **Official Response from Navneet Kaur:** > We're glad to hear that you find Kapture CX easy to use and efficient for ticket management. ### 48. neutral **Rating:** 5.0/5.0 stars **Reviewed by:** Hasan s. | junior pharmacist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Kapture CX?** easy to access , budget cost is effective **What do you dislike about Kapture CX?** having good experience but sometime glitch happens **What problems is Kapture CX solving and how is that benefiting you?** omni channel integration win to win for our team no feature as compare to others **Official Response from Navneet Kaur:** > We're glad to hear that you find Kapture CX easy to access and cost-effective. We apologize for any glitches you've experienced and assure you that we are continuously working to improve our platform. Thank you for highlighting the benefits of omni-channel integration. We appreciate your feedback! ### 49. Tool is good we need to integrate the calls for PL **Rating:** 4.0/5.0 stars **Reviewed by:** Aakansh X. | Manager quality, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Kapture CX?** Segregation is good accodungly the crm is good **What do you dislike about Kapture CX?** Not integrated with PL, please intergrate **What problems is Kapture CX solving and how is that benefiting you?** Customer service problem ### 50. transformative journey with capture **Rating:** 5.0/5.0 stars **Reviewed by:** komal p. | csa, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Kapture CX?** its a win win for our team' easy to acess **What do you dislike about Kapture CX?** nothing like too dislike so far had good experience with capture **What problems is Kapture CX solving and how is that benefiting you?** omnichanel ticketing and boys for self service website. **Official Response from Navneet Kaur:** > We're glad to hear that Kapture CX has been a win-win for your team and that you find it easy to access. Thank you for sharing your positive experience! ## Kapture CX Discussions - [Please make user interface bit attractive](https://www.g2.com/discussions/please-make-user-interface-bit-attractive) - 1 comment, 1 upvote - [Can I customize my interface on this platform?](https://www.g2.com/discussions/can-i-customize-my-interface-on-this-platform) - 1 comment, 1 upvote - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [View Kapture CX pricing details and edition comparison](https://www.g2.com/products/kapture-cx/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+22%3A17%3A15+-0500&secure%5Bsession_id%5D=54b5df41-b1d3-4442-82f4-6bd3b968f318&secure%5Btoken%5D=1d866f2a646c76f3d48aad83a79c4b1fc579b31d80fe9d373f37e35f19d8ebc9&format=llm_user) ## Kapture CX Integrations - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - [Tata Communications Kaleyra CCaaS](https://www.g2.com/products/tata-communications-kaleyra-ccaas/reviews) ## Kapture CX Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization - AI Image-to-Text **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Before the Job** - Calendar - Dispatch - Roles - Booking **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **System Management** - Security - System Monitoring **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Kapture CX Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,648 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,520 reviews)