--- title: Kapture CX Reviews meta\_title: 'Kapture CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 362 reviews by the users' company size, role or industry to find out how Kapture CX works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 362 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Kapture CX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration. [(126 mentions)](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478999&qs=pros-and-cons#reviews) Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience. [(92 mentions)](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478574&qs=pros-and-cons#reviews) Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution. [(85 mentions)](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1479277&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. [(78 mentions)](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1479347&qs=pros-and-cons#reviews) Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations. [(76 mentions)](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478535&qs=pros-and-cons#reviews) Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading. [(58 mentions)](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478102&qs=pros-and-cons#reviews) Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience. [(54 mentions)](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1479084&qs=pros-and-cons#reviews) Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance. [(46 mentions)](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478791&qs=pros-and-cons#reviews) Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks. [(42 mentions)](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1479669&qs=pros-and-cons#reviews) Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality. [(39 mentions)](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1479908&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kapture CX ##### 1. Ease of Use Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration. [ See 126 mentions ](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478999&qs=pros-and-cons#reviews) See Related User Reviews ![Bindu M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bindu M.") BM Bindu M. 5.0/5 "User-Friendly with Stellar Satisfaction" What do you like about Kapture CX? I find Kapture CX very easy to use and I'm happy with the software. Everything about it is good, and I like how it helps with getting the CSAT. The in ![Ritika K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ritika K.") RK Ritika K. 5.0/5 "Effortless Customer Communication with Kapture CX" What do you like about Kapture CX? I find Kapture CX to be a very effective tool for sending emails to customers. Its user-friendly interface helps us manage customer communication effe ##### 2. Features Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience. [ See 92 mentions ](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478574&qs=pros-and-cons#reviews) See Related User Reviews ![Ritika K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ritika K.") RK Ritika K. 5.0/5 "Effortless Customer Communication with Kapture CX" What do you like about Kapture CX? I find Kapture CX to be a very effective tool for sending emails to customers. Its user-friendly interface helps us manage customer communication effe ![Adhithya J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adhithya J.") AJ Adhithya J. Mid-Market (51-1000 emp.) 4.5/5 "Unified All-in-One Platform That Solves Customer Problems in One Place" What do you like about Kapture CX? Unified platform with built in features, helps handle and solve all the customer problems in one place ##### 3. Helpful Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution. [ See 85 mentions ](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1479277&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Kapture Review for Logistics and Support." What do you like about Kapture CX? Well, after the latest update, many things were improved. Even the UI has become more lively and attractive. One feature I really like is the ability ![Bindu M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bindu M.") BM Bindu M. 5.0/5 "User-Friendly with Stellar Satisfaction" What do you like about Kapture CX? I find Kapture CX very easy to use and I'm happy with the software. Everything about it is good, and I like how it helps with getting the CSAT. The in ##### 4. User-Friendly Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. [ See 78 mentions ](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1479347&qs=pros-and-cons#reviews) See Related User Reviews ![Ritika K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ritika K.") RK Ritika K. 5.0/5 "Effortless Customer Communication with Kapture CX" What do you like about Kapture CX? I find Kapture CX to be a very effective tool for sending emails to customers. Its user-friendly interface helps us manage customer communication effe ![Rekha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rekha B.") RB Rekha B. 5.0/5 "User-Friendly and Efficient for Customer Support" What do you like about Kapture CX? I find Kapture CX very user-friendly, and the tools are easy to understand. It helps us address customer issues much faster by notifying us whenever a ##### 5. Efficiency Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations. [ See 76 mentions ](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478535&qs=pros-and-cons#reviews) See Related User Reviews ![Bindu M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bindu M.") BM Bindu M. 5.0/5 "User-Friendly with Stellar Satisfaction" What do you like about Kapture CX? I find Kapture CX very easy to use and I'm happy with the software. Everything about it is good, and I like how it helps with getting the CSAT. The in ![Ritika K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ritika K.") RK Ritika K. 5.0/5 "Effortless Customer Communication with Kapture CX" What do you like about Kapture CX? I find Kapture CX to be a very effective tool for sending emails to customers. Its user-friendly interface helps us manage customer communication effe ### 5 Cons or Disadvantages of Kapture CX ##### 1. Slow Performance Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading. [ See 58 mentions ](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478102&qs=pros-and-cons#reviews) See Related User Reviews ![Ajay P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajay P.") AP Ajay P. Mid-Market (51-1000 emp.) 5.0/5 "Incredibly Easy to Use" What do you dislike about Kapture CX? Sometimes the system feels a bit slow when handling high ticket volumes. The UI can be slightly complex for new users and takes time to get used to ![kiran y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kiran y.") KY kiran y. 0.0/5 "Empowers Self-Service with Swift Setup" What do you dislike about Kapture CX? I think the user interface could be improved for smoother navigation, and the response time during peak hours could be faster. ##### 2. Slow Loading Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience. [ See 54 mentions ](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1479084&qs=pros-and-cons#reviews) See Related User Reviews ![Shivashankar E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivashankar E.") SE Shivashankar E. Mid-Market (51-1000 emp.) 4.5/5 "Powerful CRM with Easy Setup, Needs Better Support" What do you dislike about Kapture CX? I find support and their communication lacking. There should be frequent follow-ups, not just a template response. They need an actual and better unde ![Ajay P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajay P.") AP Ajay P. Mid-Market (51-1000 emp.) 5.0/5 "Incredibly Easy to Use" What do you dislike about Kapture CX? Sometimes the system feels a bit slow when handling high ticket volumes. The UI can be slightly complex for new users and takes time to get used to ##### 3. Slow Speed Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance. [ See 46 mentions ](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478791&qs=pros-and-cons#reviews) See Related User Reviews ![Ajay P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajay P.") AP Ajay P. Mid-Market (51-1000 emp.) 5.0/5 "Incredibly Easy to Use" What do you dislike about Kapture CX? Sometimes the system feels a bit slow when handling high ticket volumes. The UI can be slightly complex for new users and takes time to get used to ![kiran y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kiran y.") KY kiran y. 0.0/5 "Empowers Self-Service with Swift Setup" What do you dislike about Kapture CX? I think the user interface could be improved for smoother navigation, and the response time during peak hours could be faster. ##### 4. Delays Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks. [ See 42 mentions ](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1479669&qs=pros-and-cons#reviews) See Related User Reviews ![Ritika K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ritika K.") RK Ritika K. 5.0/5 "Effortless Customer Communication with Kapture CX" What do you dislike about Kapture CX? Notification can be delayed. ![kiran y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kiran y.") KY kiran y. 0.0/5 "Empowers Self-Service with Swift Setup" What do you dislike about Kapture CX? I think the user interface could be improved for smoother navigation, and the response time during peak hours could be faster. ##### 5. Improvement Needed Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality. [ See 39 mentions ](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1479908&qs=pros-and-cons#reviews) See Related User Reviews ![Ankit V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit V.") AV Ankit V. Mid-Market (51-1000 emp.) 5.0/5 "Streamlining Support with Kapture: A Ticketing Tool That Delivers" What do you dislike about Kapture CX? Sometimes the reporting section is a bit messy and hard to understand. A few dashboards do not show the correct numbers or exact answers we need. This ![kiran y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kiran y.") KY kiran y. 0.0/5 "Empowers Self-Service with Swift Setup" What do you dislike about Kapture CX? I think the user interface could be improved for smoother navigation, and the response time during peak hours could be faster. ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/kapture-cx/competitors/alternatives) ![Jagdeep S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jagdeep S.") JS Jagdeep S. Assistant Manger Quality Assurance customer service Mid-Market (51-1000 emp.) 12/18/2025 "Kapture feedback" 4/5 What do you like best about Kapture CX? It's easier to work and it's too fast it's doesn't take much time Review collected by and hosted on G2.com. What do you dislike about Kapture CX? We need to go on other other pages to view the details Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? It's helps to resolve the cases faster then last crm Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Prasad C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prasad C.") PC Prasad C. Team Leader Mid-Market (51-1000 emp.) 10/30/2025 "Effortless Customer Issue Management, But Can Feel Overwhelming at Times" 5/5 What do you like best about Kapture CX? Kapture makes it easy to arrange customer-related Issues in a subtle manner to engage, understand and resolve customers' concerns. Review collected by and hosted on G2.com. What do you dislike about Kapture CX? Sometimes, Latency and sometimes how much more Kapture has to offer, excess of something can be bad. Although this can be solved by customising as per my preference. Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? Kapture is getting me all the customer-related queries on a same page Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Anjali R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjali R.") AR Anjali R. Training Mid-Market (51-1000 emp.) 4/26/2025 "Excellent Experience with Kapture Ticketing Tool" 5/5 What do you like best about Kapture CX? Kapture CX helps us efficiently understand and resolve customer queries by providing a centralized view through its CRM. The tool makes it easy to track customer interactions, maintain complete customer history, and manage tickets seamlessly. It also supports smooth internal collaboration and offers useful features like tagging, ticket prioritization, and reporting, making customer service operations more streamlined and effective. Review collected by and hosted on G2.com. What do you dislike about Kapture CX? While Kapture CX is helpful overall, there are a few areas for improvement. The platform does not currently track repeat interactions effectively, making it harder to identify recurring issues. There is no direct option to call the customer through the tool, which slows down resolution for urgent cases. Additionally, the user interface can sometimes lag, and report generation can be a bit time-consuming. Adding features like better integration with calling systems and real-time repeat ticket tracking would greatly enhance the tool’s efficiency. Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? Kapture CX is helping us by maintaining complete customer interaction records, making it easier to track the customer journey. It allows for quick analysis of data through reporting features, helping in identifying trends and improving service delivery. The tool supports structured ticket management, ensuring no query is missed or delayed. It also improves team collaboration by streamlining communications across departments. Overall, it helps in enhancing customer satisfaction, operational efficiency, and proactive decision-making. Review collected by and hosted on G2.com. Show More Response from Navneet Kaur of Kapture CX [Editedit](https://www.g2.com/survey_responses/kapture-cx-review-11087460/official_response/edit) We're thrilled to hear that Kapture CX has been instrumental in streamlining your customer service operations and enhancing your team's efficiency. We appreciate your feedback on areas for improvement, and we will certainly take your suggestions into consideration for future updates. Thank you for choosing Kapture CX! Validated ReviewerIncentivizedSource: Seller invite ![Abrar m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abrar m.") AM Abrar m. Consultant Mid-Market (51-1000 emp.) 5/21/2025 "Feedback" 5/5 What do you like best about Kapture CX? The seamless tool tonconnect with the customers with the information available on the tool Review collected by and hosted on G2.com. What do you dislike about Kapture CX? Othing specific but it tends to hng sometimes Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? Helping with the canned responses and this would help in decreasing the AHT Review collected by and hosted on G2.com. Show More Response from Navneet Kaur of Kapture CX [Editedit](https://www.g2.com/survey_responses/kapture-cx-review-11200429/official_response/edit) We're glad to hear that you find Kapture CX seamless for connecting with customers and accessing information. We apologize for any inconvenience caused by the occasional hanging, and we'll work to improve this issue. We're pleased to know that Kapture CX is helping with canned responses and reducing AHT for you. 9/30/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Niranjan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niranjan R.") NR Niranjan R. Customer support Small-Business (50 or fewer emp.) 5/25/2025 "About Kapture" 5/5 What do you like best about Kapture CX? Very smooth interface and easy to use... Review collected by and hosted on G2.com. What do you dislike about Kapture CX? Some times will not get the notification even after login. Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? We can findout the CX problems and try try to give the solution and make the CX satisfy. Review collected by and hosted on G2.com. Show More Response from Navneet Kaur of Kapture CX [Editedit](https://www.g2.com/survey_responses/kapture-cx-review-11218112/official_response/edit) We're glad to hear that you find Kapture CX's interface smooth and easy to use. We apologize for the inconvenience with notifications and will work to improve this issue. 9/30/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Armaan U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan U.") AU Armaan U. Executive Small-Business (50 or fewer emp.) 12/18/2025 "Packed with Features and Effortlessly Easy to Use" 4.5/5 What do you like best about Kapture CX? ease of use , number of features and ease of integration Review collected by and hosted on G2.com. What do you dislike about Kapture CX? It lags sometimes and gets stuck while you are using the software. Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? Interaction with users and help us to bifurcate the data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") UC Verified User in Cosmetics Small-Business (50 or fewer emp.) 6/27/2025 "Smarter case management. Effortless self-service. With Kapture CX." 4.5/5 What do you like best about Kapture CX? Kapture CX is easy to use and designed to resolve customer queries all the way through to the final step, significantly boosting customer satisfaction. It simplifies even the most complex operational tasks, thanks to its intuitive interface and the new drag-and-drop builder, which makes admin setup quick to learn and effortless to manage. Review collected by and hosted on G2.com. What do you dislike about Kapture CX? No complaints at all — the product and service have both been outstanding. Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? As customer experience becomes an essential differentiator and a top business priority, Kapture has moved from being optional to absolutely indispensable. It's a customer-centric platform that we rely on every day to drive results. Our partnership with Kapture empowers us to win in the marketplace by delivering exceptional experiences at every touchpoint. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") GC Verified User in Consumer Services Small-Business (50 or fewer emp.) 9/5/2025 Guest users or non-business users of the software, not included in G2 scores. "friendly platform." 4.5/5 What do you like best about Kapture CX? Kapture has been a reliable and user-friendly platform. It helps streamline customer interactions efficiently, and the support team is responsive. I’d definitely recommend it to others in the customer experience or support domain. Review collected by and hosted on G2.com. What do you dislike about Kapture CX? The platform sometimes lags or takes time to load, especially during peak hours. Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? Kapture CX is helping streamline customer support operations by centralizing all customer interactions across channels (calls, emails, chats, and social media) into a single dashboard. This has significantly improved response time, agent productivity, and issue resolution tracking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Simran K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simran K.") SK Simran K. Executive Small-Business (50 or fewer emp.) 12/18/2025 "User-Friendly Experience That Delights" 5/5 What do you like best about Kapture CX? user is friendly// ease of implementation , number of features Review collected by and hosted on G2.com. What do you dislike about Kapture CX? lags occasionally and latency issues, sometimes reports get delay Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? easy to interact with users and bifurcates the users easily Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Ignatius D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ignatius D.") ID Ignatius D. SME - Subject Matter Expert Mid-Market (51-1000 emp.) 10/30/2025 Guest users or non-business users of the software, not included in G2 scores. "Kapture can be improved" 5/5 What do you like best about Kapture CX? Kapture is extremely easy to use. Kapture support all the channels like (WhatsApp, voice, chat, email, social media) Review collected by and hosted on G2.com. What do you dislike about Kapture CX? Pending Tickets Automatically should get closed when the issue is resolved. Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? Kapture CX provides robust self-service automation options, supporting both voice and non-voice channels. Review collected by and hosted on G2.com. Show More 11/19/2025 Validated ReviewerIncentivizedSource: Seller invite ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Live Chat](https://www.g2.com/categories/live-chat) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Complaint Management](https://www.g2.com/categories/complaint-management)[Field Service Management](https://www.g2.com/categories/field-service-management)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best portable USB bootable drive cloning utility that runs without installing on the PC?](https://www.g2.com/discussions/what-s-the-best-portable-usb-bootable-drive-cloning-utility-that-runs-without-installing-on-the-pc)[Top-rated platforms for enterprise content analytics](https://www.g2.com/discussions/which-are-the-top-rated-platforms-for-enterprise-content-analytics)[Best e-commerce solutions for a large retail company](https://www.g2.com/discussions/best-e-commerce-solutions-for-a-large-retail-company) [What investor relations website platforms are highest rated for public companies with demanding IR communications requirements?](https://www.g2.com/discussions/what-investor-relations-website-platforms-are-highest-rated-for-public-companies-with-demanding-ir-communications-requirements)[Which on-premise data integration software is most relied on for scheduling automated daily workflows so data pipelines run consistently without manual intervention each morning?](https://www.g2.com/discussions/on-premise-data-integration-which-on-premise-data-integration-software-is-most-relied-on-for-scheduling-automated-daily-workflows)[Pros and Cons Details](https://www.g2.com/products/kapture-cx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)