# JW Player Reviews **Vendor:** JW Player **Category:** [Video Hosting Platforms](https://www.g2.com/categories/video-hosting-platforms) **Average Rating:** 3.4/5.0 **Total Reviews:** 14 ## About JW Player JWP is a video platform boasting 40,000 broadcasters, publishers, and other video-driven brands whose business relies on video as users. JWP provides these companies with a way to accelerate and scale their video strategy and is a video platform that can be used to stream video, engage audiences on any screen, and monetize content. Founded in 2004, the vendor states JWP customers generate 8 billion video impressions/month and 5 billion minutes of video watched/month. JWP is headquartered in New York, New York with offices in London, England, and Eindhoven, Netherlands. ## JW Player Pros & Cons **What users like:** - Users value the **reliability and stability** of JW Player, especially over long-term use with minimal issues. (1 reviews) - Users commend the **platform reliability** of JW Player, praising its consistent performance over the years. (1 reviews) - Users value the **reliability** of JW Player, noting consistent performance without significant downtime over multiple years. (1 reviews) - Users commend the **excellent video quality** of JW Player, consistently delivering smooth and reliable performance over the years. (1 reviews) **What users dislike:** - Users find JW Player **expensive** due to inflated storage charges and package-based pricing that leads to excessive costs. (1 reviews) - Users criticize the **feature deficiency** of JW Player, noting limited customization options and poor value for money. (1 reviews) - Users find the **limited customization options** restrict their experience, especially when compared to other platforms after migration. (1 reviews) - Users find the **limited free version** of JW Player insufficient for their needs and overall value proposition lacking. (1 reviews) - Users experience **poor customer support** , feeling that account managers prioritize sales over helping clients effectively. (1 reviews) - Storage Limitations (1 reviews) - Subscription Cost (1 reviews) ## JW Player Reviews ### 1. Eight‑Year Customer Warning: JW Player’s opaque pricing and inflated storage costs **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about JW Player?** We have used it for 8 years, and we have not had any significant downtime or issues. It's an established platform, which has been fairly stable also for higher usage. It can scale with bigger video needs - but tbh, nowadays all platforms can do that. So whats best? They have delivered video's fine. **What do you dislike about JW Player?** There are many downsides in my experience. Let me address a few, to make it more easy for you to decide to stay or migrate or start with them. 1. Package based pricing First of all - they don't charge based on usage, but based on packages. This means you are always paying for storage, streams and views that you might not use. When you go slightly over, they come right away with overage charges. Most important tho, is their dishonest way of charging for storage. 2. Misleading storage charges They charge you both for the different variants stored (fair), ánd the original video size that they remove. This means, storage charges are heavily inflated. In our case - after migrating to a new solution, we went from 22TB stored to 6.6TB stored. This eventually leads to a 78% reduction in our expenses regarding our video solution. 3. Limited customization options They offer very limited customization options in settings and player. When you're working with it, you think it's fine. However after migrating, we realize how much options we have been missing. Think in customizations to the player, API features etc. Our developers are very happy after the migration. 4. High cost relative to value Because of inflated storage figures and required package upgrades, we paid significantly more than necessary. After switching providers, our annual streaming costs dropped 78 % (saving roughly USD 14,000) while maintaining the same usage. Migration took about one week and was straightforward. Our biggest regret is that we did not switch sooner. 5. Account managers are sales representatives They call them support and account managers. However, to be honest, they are there just to push you into higher packages. Coming with 'you have significant overages, if you upgrade to a higher package we can waive them'. I'm not sure if this is something you can expect from a company that overcharges this much - but from account managers I expect them to look also into a ways to help their customers, not only how to get the most money out of them. But that might be just a hope that more companies don't do. Overall, it has been stable to use. Just their opaque and unfair pricing and limited functionalities make it not a good choice. There are many other solutions in the market that you should try before using JW player. **What problems is JW Player solving and how is that benefiting you?** They offer video hosting, with scalable storage. When we started (8 years ago), it was one of the few - now there are many better choices. ### 2. JW Player is so easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Sabina M. | Jr. Front End Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about JW Player?** I enjoy JW Player for its user interface and speed of upload! **What do you dislike about JW Player?** JW Player is very easy to use, I have no complaints! **What problems is JW Player solving and how is that benefiting you?** JW Player is a perfect hub for uploading large amounts of content with ease! Makes my job so much easier! ### 3. JWPlayer is functional and easy to use without being flashy **Rating:** 4.0/5.0 stars **Reviewed by:** David F. | Senior Learning Management Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about JW Player?** We use JWPlayer to host videos for both internal and external audiences. The tool is simple, easy to use, and integrates with SSO. **What do you dislike about JW Player?** Only downside is the requirement to be emailed a unique code upon logging in via SSO. Minor pain point. **What problems is JW Player solving and how is that benefiting you?** We need a hosting solution for videos to be playable internally to our network as well as externally via the same video file. JW Player accomplishes this easily. ### 4. Reviewing JW player **Rating:** 2.5/5.0 stars **Reviewed by:** Stephanie H. | Senior Supervising Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about JW Player?** It's helpful because the upload time for videos is under :30 seconds and it keeps video content organized **What do you dislike about JW Player?** It's a bit hard to figure out when you first start using and you have to hover over assets in order to click on a box and move them **What problems is JW Player solving and how is that benefiting you?** It is a fast upload speed in order to get videos into the player and then into our articles ### 5. not good **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about JW Player?** i dont like most things about JW player. It's been a struggle getting used to it and it continues to surprise me with things not going well **What do you dislike about JW Player?** It's difficult to distinguish between our different upload pages (we have 3 brands). The fact that I have to add my own source file name is ridiculous and repetitive **What problems is JW Player solving and how is that benefiting you?** it isn't solving any problems, it's causing problems ### 6. An Excellent Analytics Platform for Media Hosting **Rating:** 5.0/5.0 stars **Reviewed by:** Arianna H. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about JW Player?** JW Player has many different analytics and insights tools, including total plays, average video complete rate, devices, and countries. This makes it easy for our team to assess what our users are resonating with and what they aren't. **What do you dislike about JW Player?** The app is quite expensive to use if you use it to host large volumes of content like we do on our platform. Otherwise, I am very satisfied with my experience using JW Player. **Recommendations to others considering JW Player:** I would take your budget into consideration and plan ahead before committing to a subscription. Some of the plans can be quite costly depending on your media storage needs. Find the most important data points you want to track with your content and do a deeper dive on those. You will learn so much valuable insight about your customers. We have found the data from JW Player to be tremendously impactful for us! **What problems is JW Player solving and how is that benefiting you?** Streaming is fast and uploading content is extremely simple to do. It's helpful to be able to host content and get our analytics tools all in the same place rather than using multiple different services. The insights are very easy to understand and help us take action quickly. We are able to get a significant pulse on how our users are interacting with our content. ### 7. Versatile Option for sending streams to various outlets! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about JW Player?** Its been a while since I had used JW Player, but, when I started at Ranker we did use it. It was interesting to use it to push videos out to various outlets / RSS feds, but, ultimately, Ranker did decide to stop using it. **What do you dislike about JW Player?** The interface was a bit clunky in cofiguring feeds etc. It worked, but, the user interface took some figureing - we used it to push out videos to MAZ in conjunction with a Roku (OTT) channel we had at the time. **Recommendations to others considering JW Player:** Its a decent option! **What problems is JW Player solving and how is that benefiting you?** I hadn't worked with JW player in a while, and we just took it for what it was as an optio to send out video playlists etc. if was good, just seemed a bit buggy we used it for OTT. When i started at Ranker all was set up, and I jut managed creating playlists / sending them out. ### 8. The Trusted JW Player Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel C. | Project Manager., Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2020 **What do you like best about JW Player?** At first we wanted to find only one solution to be able to insert videos on web pages, in this search for alternatives we have JW Player, the first impression is that it was easy to use, everything was neat and without any visible distractions in the player. Another feature within this facility that I indicate to you is how flexible it was to complete the integration process to the central CMS that we use, everything is unified so as not to use extra programs. In general, what I could say about JW Player is that on our part it is generally approved, with good technology, and it is important to make use of everything that the player offers, such as its analysis or ROI monitoring, so that the application strengthens your work. **What do you dislike about JW Player?** I would say that their video management is still somewhat poor, what they offer is completely efficient that I must say, but I would like to have multichannel publishing or audience segmentation, unless they offer this in more advanced payment plans, but it is non-existent and I see no signs of integrating these or other valuable features. **Recommendations to others considering JW Player:** We all know that when we want to make our pages interactive, the first thing we insert are gifs and videos, we must avoid errors in the videos as much as possible, and guarantee our clients to enjoy the videos 100% of the time. **What problems is JW Player solving and how is that benefiting you?** The integration with JW Player was fluid, it was a headache to search for software that would store and play video in the cloud, we found this one and we were able to dedicate ourselves to other things with more relevance within our marketing functions, without constantly come to the aid to be able to solve the structure of our video player, with tedious problems such as that the video does not go, disappears and other inconveniences that we cannot find in JW Player. ### 9. About JW Player **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about JW Player?** JW Player is a software that has time, and that has always been friendly for the creators of web pages, this platform serves as lodging and reproduction of videos, so you can locate them in your web agina without having to use platforms that contain ads that interrupt your content, this player is characterized by its speed, in addition to being an HTML5 format, so in recent years it has become very powerful, also if you get the business package, you will get much more professional functions with the integration of analytics , which will give you the possibility of having personalized reports, with real-time data on how the statistics of your content are going, both on your website and on the different platforms. **What do you dislike about JW Player?** I had a rather intriguing mishap, since in some of our video it began to report an error at the time of playback, this error pointed to the video as if it was damaged, of course the first thing we did was validate the status on the video platform and it was completely fine, it was not damaged, we tried to contact customer service, and they did not give us any effective solution, so on our own we decided to download and upload the same video again, and it was solved, this made us see that the problem had it the software. **Recommendations to others considering JW Player:** JW Player, is one of the softwares of this style that is completely accessible, both for its plans, quite affordable, and its ease of use, in addition to that you will find depending on your needs a plan that will support you both for basic functions and to do it More professional. **What problems is JW Player solving and how is that benefiting you?** It is a good player that has proven to adapt to different formats, it is always in constant update so there is no fear that it will be discontinued due to independent API updates, that has been a great relief, and that I would definitely like to continue integrating JW Player as hostel player for our video content. ### 10. Shame on JWPlayer and their Woke Corporate Culture **Rating:** 0.0/5.0 stars **Reviewed by:** Todd R. | Applications Services (IT SPECIALIST V), Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about JW Player?** What's to like if they will silence one of America's favorite media outlets. **What do you dislike about JW Player?** They canceled the PragerU video hosting. Do not support this left leaning platform. They think choosing sides is a smart business decision. Go woke and go broke. Time for all of us to wake up and shut down the cancel culture and censorship of the Left. **What problems is JW Player solving and how is that benefiting you?** They want to block conservatives, this is a problem that only JWPlayer can solve, they won't. ### 11. JW Player Is All You Need **Rating:** 4.5/5.0 stars **Reviewed by:** Canaan H. | Production assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2019 **What do you like best about JW Player?** I love how intuitive the website is. They just updated it so you can now tag videos straight from the home page. That and other new upgrades really make it user friendly. **What do you dislike about JW Player?** The website can get a bit slow at some times. **What problems is JW Player solving and how is that benefiting you?** The business I work for has an online portion of a school that we are uploading videos to everyday for people to watch throughout the United States. We needed a video platform to host all of these videos and JW Player is the best in the business. It is easy to upload videos and to embed them onto websites or playlists for other people to watch. They also make it easy to find different videos with their tagging system. They are also great for live streaming and have not had failed on any of the hundreds of times we have used the platform to live stream as well. ### 12. Very good HTML5 player **Rating:** 4.5/5.0 stars **Reviewed by:** Arthur D. K. | Web Designer, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2019 **What do you like best about JW Player?** Jwplayer is one of my favorite developers, I really like it a lot, it's a very clean and nice interface, it adapts perfectly to your HTML5 sites, it allows almost any type of video files, it also has a video converter, you can edit the resolutions, sizes and formats, the server where the videos are hosted, it's very good, I've tried other similar services, and regardless of the network speed you have, they tend to have certain video transmission failures, but here they have very good covered that topic, and the reproduction is quite fluid, very rarely, usually the server is down, or something like that, really friends, this is a great tool for us. **What do you dislike about JW Player?** It is somewhat expensive, I would love this tool to be a little more economical, where we use it, because our business really needs it and they are the ones who pay, but I would like to use it as a video storage solution, for personal projects, but I really cannot, and the free version, does not have the features that have the paid version, it's just like to try :( **Recommendations to others considering JW Player:** Jwplayer is a great player, and an excellent platform for hosting videos, but its price is somewhat expensive. **What problems is JW Player solving and how is that benefiting you?** Jwplayer within our company has become the ideal solution for our video storage projects of all kinds, also the favorite of our clients and designers, for their web projects, it is a tool that complies with everything necessary to be a great player, excellent storage space, accepts almost any type of file, and also, its reproduction is very fluid. ### 13. PERFECTLY CREATED VIDEO PLAYER **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about JW Player?** JW Player allows you to play almost every type of video file out there,it also has a feature where you can edit video sizes and features. **What do you dislike about JW Player?** It takes time to adjust setup to get desired format and it is somehow expensive. **Recommendations to others considering JW Player:** JW Player is a perfect player for your videos. It won't disappoint. **What problems is JW Player solving and how is that benefiting you?** We use JW Player in our online hosting to improve our video viewing. ### 14. JW Player is a flexible, easy to use, and reliable video player for your site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2018 **What do you like best about JW Player?** Flexibility and ability to customize all major aspects of the player **What do you dislike about JW Player?** Sometimes documentation can be a bit terse so it can take a bit of experimentation to get the setup you desire. **Recommendations to others considering JW Player:** Try it out **What problems is JW Player solving and how is that benefiting you?** Provide our users with the ability to play videos on our site. We have seen improved engagement and page/video views. ## JW Player Discussions - [Is JW Player safe?](https://www.g2.com/discussions/jw-player-is-jw-player-safe) - [Is JW Player safe?](https://www.g2.com/discussions/is-jw-player-safe) - [Does YouTube use JW Player?](https://www.g2.com/discussions/does-youtube-use-jw-player) - [How does JW Player make money?](https://www.g2.com/discussions/how-does-jw-player-make-money) - [What is JW Player used for?](https://www.g2.com/discussions/what-is-jw-player-used-for) - [View JW Player pricing details and edition comparison](https://www.g2.com/products/jw-player/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+17%3A37%3A18+-0500&secure%5Bsession_id%5D=c1c1115c-1727-4c97-a188-bc3b6dd65ff9&secure%5Btoken%5D=d2ea87c3d8ecb48d4118931537782ebed0207211b5bac8c1de7e37e040ab9d7b&format=llm_user) ## JW Player Features **Software Options** - Hosted Platform - Social Media Stream - Multi-Platform Streaming - Embeddable **Hosting** - Video player - Profile channel - Live streaming **Customization** - Branding - Customizable Thumbnails - Custom Metadata - Annotations **Audience Tools** - Live Rewind - Live Chat - Pause **Management** - Video management - Distribution - Private upload - Collaboration **Organization** - Availability Scheduling - Workflows - Playlists - Deep Search - Analytics - Permissions **Streamer Tools** - Highlight Clips - Video Archive - Analytics - Monetization Options **Marketing** - Monetization - Engagement tools - SEO - Social sharing **Agentic AI - Video CMS** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Insights** - Analytics - Integrations **Agentic AI - Live Stream** - Cross-system Integration - Adaptive Learning **Generative AI** - AI Text-to-Image - AI Text-to-Video - AI Text-to-3D **Platform** - Content organization - Video editing - Analytics - User engagement - Integrations - Live streaming **Security** - Encoding and transcoding - Security and privacy **Agentic AI - Video Hosting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top JW Player Alternatives - [Brightcove](https://www.g2.com/products/brightcove-brightcove/reviews) - 4.1/5.0 (53 reviews) - [Vimeo](https://www.g2.com/products/vimeo/reviews) - 4.3/5.0 (701 reviews) - [Wistia](https://www.g2.com/products/wistia/reviews) - 4.6/5.0 (1,076 reviews)