AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

8/1/2025

"Great app, great support, and good price"

5/5

What do you like best about Joy Loyalty?

The great support team, always available to help !! :) Review collected by and hosted on G2.com.

What do you dislike about Joy Loyalty?

Sometines, there is some bug, but fixed really quick ;) Review collected by and hosted on G2.com.

What problems is Joy Loyalty solving and how is that benefiting you?

Joy Loyalty allows us to automate and optimize customer retention on our Shopify store without complex setup or expensive development. Before using Joy, we struggled to reward our most loyal customers and create engagement beyond the first purchase. The app makes it easy to build a custom rewards program, encourages repeat orders, and increases average basket value. Overall, Joy Loyalty solves the challenge of building lasting relationships with our customers, which directly impacts our retention rate and overall revenue. Review collected by and hosted on G2.com.

JR

Julie R.

Director

Small-Business (50 or fewer emp.)

11/22/2025

"Fantastic so far!"

4.5/5

What do you like best about Joy Loyalty?

The support and setup has been excellent. Looking forward to seeing results from it. Review collected by and hosted on G2.com.

What do you dislike about Joy Loyalty?

A few issues with navigating it. However the setup process and support was very helpful. Review collected by and hosted on G2.com.

OD

On Hing D.

Social media marketing assistant

Small-Business (50 or fewer emp.)

1/1/2026

"Fast Support and User-Friendly Experience"

4/5

What do you like best about Joy Loyalty?

Replied fast of customer service. Easy to use and clear instructions. Review collected by and hosted on G2.com.

What do you dislike about Joy Loyalty?

not much details provided in a clear way. Review collected by and hosted on G2.com.

VS

Valentina S.

CMO

Small-Business (50 or fewer emp.)

11/20/2025

"Outstanding Support and Fast Problem Resolution"

5/5

What do you like best about Joy Loyalty?

The support is amazing. Especially Hana was cery kind and solved my problems fast Review collected by and hosted on G2.com.

What do you dislike about Joy Loyalty?

That sometimes I don’t understand why it does something what I did not clicked Review collected by and hosted on G2.com.

SE

Sharon E.

Administrator

Small-Business (50 or fewer emp.)

10/26/2025

"Works great, setup ready to go and support is amazing"

5/5

What do you like best about Joy Loyalty?

It’s straight to the point , very easy to handle and works great Review collected by and hosted on G2.com.

What do you dislike about Joy Loyalty?

Everything is good , maybe to add more options to customize our own, but support assist perfectly with everything we asked Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

1/5/2026

"Excellent Features and Outstanding Customer Support"

4.5/5

What do you like best about Joy Loyalty?

The features fit our need and the best CS to help us to solve most problems. Review collected by and hosted on G2.com.

What do you dislike about Joy Loyalty?

Still have some bug need to fix. That is only thing I don't like Joy. Review collected by and hosted on G2.com.

JG

Jayden G.

Owner

Small-Business (50 or fewer emp.)

9/15/2025

"Great service and great system"

5/5

What do you like best about Joy Loyalty?

Joy Loyalty is a great system to reward our customers and keep them coming back. Very easy to use and great support team! Review collected by and hosted on G2.com.

What do you dislike about Joy Loyalty?

Joy Loyalty has no flaws thus far! Only suggestion would to have a few more options for rewards or incentives that keep customers engaged rather than just points. Review collected by and hosted on G2.com.

TL

Tom L.

Baker

Small-Business (50 or fewer emp.)

1/8/2026

"Hana was amazing"

5/5

What do you like best about Joy Loyalty?

The customer service. Hana went above and beyond to help me get this all set up, super fast and talked over it all step by step ⭐️⭐️⭐️⭐️⭐️ Review collected by and hosted on G2.com.

What do you dislike about Joy Loyalty?

I like everything bout this app......... Review collected by and hosted on G2.com.

AW

Verified User in Wine and Spirits

Small-Business (50 or fewer emp.)

8/8/2025

"Simple, Effective, and Great Support"

4.5/5

What do you like best about Joy Loyalty?

A major plus is the customer support. The team has been available promptly to answer our questions and resolve any issues, which has been incredibly helpful. We're very happy with the app and the excellent service. Review collected by and hosted on G2.com.

What do you dislike about Joy Loyalty?

We dislike being unable to subscribe to email notifications from the Shopify app, even after reaching out to support. Since our store email is a group email, many of our employees receive an email for every chat message from the Shopify app, causing frustration. Therefore, we've had to contact our email provider and block emails from the sender's address. Review collected by and hosted on G2.com.

SV

Santino V.

Developer

Small-Business (50 or fewer emp.)

8/13/2025

"Really good experience"

4.5/5

What do you like best about Joy Loyalty?

The program works really well, and support it's amazing. I had to talk with Hana and she really helped us with the issue we had. Review collected by and hosted on G2.com.

What do you dislike about Joy Loyalty?

Something I don't like to much it's the lack of customization for the Pop up for referrals. Would be so cool and helpful if we could inject some Custom CSS. Review collected by and hosted on G2.com.