Their quick response time as well as their instant willingness to actually help you. Other services might direct you to their FAQs, let you talk to a bot or make you beg for helping them. Review collected by and hosted on G2.com.

Some more advanced loyalty point rules would be helpful. Review collected by and hosted on G2.com.

Provides a great platform with fantastic UX and UI to provide a loyalty program which keeps customers engaged and coming back. The team are fantastic with their service, are quick to respond and will do whatever they can to assist with any queries. We were easily able to import loyalty points from another app thanks to assistance with the team! Review collected by and hosted on G2.com.

There's not much to dislike about the app, but a few additional customization options for the widget or the ability to change frequency of reports or export your own would be super handy! Review collected by and hosted on G2.com.

Customer service is just great! They’re available 24/7, and Hana has been especially wonderful to work with: always helpful, responsive, and friendly. Review collected by and hosted on G2.com.

Honestly, nothing so far. The platform has been smooth and reliable. Review collected by and hosted on G2.com.

Joy Loyalty makes it incredibly simple to set up and manage a rewards program on Shopify. The interface is intuitive, the customization options are flexible, and customers quickly understand how to earn and redeem points. It integrates smoothly with Shopify and helps increase repeat purchases while improving customer engagement. The support team is also very responsive and helpful whenever I have a question. Review collected by and hosted on G2.com.

So far I haven’t found any major downsides. The app works as expected, and the features provided cover the needs of most Shopify stores. A few more design customization options for the widget and the icons would be a nice addition in the future, but it’s not a dealbreaker. Review collected by and hosted on G2.com.

What I like most about Joy Loyalty is how easy it is to set up and use. The interface is clean, intuitive, and allows you to launch loyalty or engagement mechanics very quickly without any technical complexity. It integrates smoothly with Shopify and lets you test, iterate, and see results fast. The support team is also responsive and helpful, which makes a real difference. Review collected by and hosted on G2.com.

There’s not much to dislike overall. If I had to point out something, it would be that some advanced customization on the customer account interface. Review collected by and hosted on G2.com.

the customer service is fast and helpful. Review collected by and hosted on G2.com.

Line integration functions is not completed enough, chinese translation need to improve Review collected by and hosted on G2.com.

Easy to set up. It is very complete and makes it easy to set up a rewards program. The chat help staff are very responsive. Review collected by and hosted on G2.com.

The chat staff are very assertive with getting reviews and asking for a screenshot. Review collected by and hosted on G2.com.

The Joy app has truly impressed me, especially with their outstanding 24/7 customer support. Every time I’ve reached out, I’ve been met with helpful, knowledgeable, and incredibly kind representatives who go above and beyond to assist me. Whether it’s a simple question or a more complicated issue, they always take the time to find the right answer and follow up promptly.

What stands out most is their consistency—I’ve never felt like I was left hanging or had to chase down a solution. Their team genuinely cares and makes the support experience feel personal and stress-free.

If you’re looking for an app with dependable features and world-class support, I highly recommend Joy. It’s rare to find a service that combines great functionality with such a strong commitment to its users. Review collected by and hosted on G2.com.

The only minor downside is that there seem to be fewer tech support reps available during my daytime hours, but it hasn’t been a major issue since they’re still very responsive. It might also be helpful if they added more integrations in the future. Review collected by and hosted on G2.com.

I have not officially launched my program yet, but I believe it will help increase my sales. The setup process is smooth and overall quite user-friendly. The support team is very helpful, especially Jade—she has a great service attitude, full of passion, and always tries her best to solve any issue I face and give good advice. Review collected by and hosted on G2.com.

So far so good, nothing to dislike. I will look forward to launched the program. Review collected by and hosted on G2.com.

The app is brilliant and the support is even better. Audrey's service is 10/10! Review collected by and hosted on G2.com.

There isn't anything I dislike about about it. Review collected by and hosted on G2.com.