We really like their customer service and how quickly they respond to any questions we have. Review collected by and hosted on G2.com.

We are glad with their service, any issue at all Review collected by and hosted on G2.com.

The unified widget is a real game-changer. Without it the experience feels generic, but with it everything feels cohesive and on-brand. It works smoothly and the customization options are solid. Review collected by and hosted on G2.com.

A few minor display bugs here and there, but nothing that affects the core experience. Looking forward to seeing these polished in future updates. Review collected by and hosted on G2.com.

Customers Data, Email Notification, Point redemption, Widget showcase Review collected by and hosted on G2.com.

Probably can have an customize setting. Example Tier benefits on each member, Tier 1 can have benefit A, Tier 2 can have A and B, Tier 3 can get benefit A, B, C Review collected by and hosted on G2.com.

We’ve had the absolute best experience with the Joy Loyalty (Avada) support team. Every single person we’ve worked with - Cody, Hana, Mark, Audrey, and Liz - has gone above and beyond to help us.

Our migration from Smile.io to Joy could have been stressful, but they quickly stepped in, reviewed our files, and even reformatted data to make the process smooth. Hana and Mark helped well into the morning hours with us on theme compatibility, upgrading our mixed up account pages from OS1 to OS2, and even fixing areas of our theme so that the app would function perfectly - without us having to do much at all. Audrey and Liz assisted with custom requests, removing points calculators from product pages, troubleshooting cart drawer integrations, and making sure our program displayed exactly as we needed.

What stood out most was the availability, efficiency, and kindness of every team member. They were always quick to respond, patient with our questions, and proactive in finding solutions - even reaching out to their technical team when something required deeper adjustments. It’s rare to find a support team that is this consistently helpful and genuinely invested in your success.

Because of their support, our loyalty program migration and setup were not only possible but seamless. We feel completely confident running Joy because we know their team is right there if we need them. Highly recommend the Joy Loyalty app and especially the amazing support staff behind it! Review collected by and hosted on G2.com.

The only challenge we’ve had is that points are calculated on retail pricing instead of wholesale, and a few customizations needed support help. Thankfully, the support team has always been incredibly fast and proactive in making those adjustments. Review collected by and hosted on G2.com.

Customer support is amazing and is very helpful in setting up the app on shopify. Review collected by and hosted on G2.com.

Their subscriptions are expensive for us. Review collected by and hosted on G2.com.

Customer support is outstanding, especially Hana. She was extremely helpful, responsive, and made the setup process very easy for us. Review collected by and hosted on G2.com.

There are no major downsides so far. Some advanced features require a bit of time to fully explore, but the support team is always available to help when needed. Review collected by and hosted on G2.com.

Set the program up yesterday and we've already collected 10 email addresses from people visiting the site but without purchasing. That's 100 people we might be able to convert that we wouldn't be able to trace without Joy Review collected by and hosted on G2.com.

Bit tricky to set up - lots of stages - but offset bythe excellent customer service Review collected by and hosted on G2.com.

Customer service is always on time, really helpful, and they try to customize things to your needs. Review collected by and hosted on G2.com.

There are lots of things that need to be started in Sckatch. Review collected by and hosted on G2.com.

I love that Joy Loyalty is easy to integrate, and support is available very quickly. I appreciate the ability to add more programs, like birthday rewards. For the initial setup, just follow the steps indicated on the menu, it's like a game. Review collected by and hosted on G2.com.

RAS Review collected by and hosted on G2.com.

I've had a great experience with Joy Loyalty - extremely prompt, responsive, and efficient. The team is a joy to work with (pun intended!), and I’d highly recommend them to anyone considering their services.

Special shoutout to Sonny, who’s truly a gem! Always ready to offer help whenever he can and such a sweetheart to work with. Thank you for making everything smoother and more pleasant every step of the way. Review collected by and hosted on G2.com.

The system requires quite a bit of customisation, so we often need to rely on the technical team for assistance. The points system rounds off values, which limits flexibility — it doesn’t support partial points like 1.5 or 2.5. Also, it currently doesn’t support Apple Pay, which would be a great addition.

Despite these, Joy Loyalty remains a solid platform with top-tier support. Review collected by and hosted on G2.com.