Once it’s set up, it’s fully automated, with seamless links into the Klaviyo email marketing platform. I’ve seen a proven increase in sales and retention. Pricing is good compared to other platforms, and best of all support is very responsive Review collected by and hosted on G2.com.

none. It all works well for me, and performs as expected Review collected by and hosted on G2.com.

I'm a big fan of a well-written knowledge base. When a software company provides a public "wiki" website that details all the features of its app, complete with screenshots or demos, it makes a great first impression. The Joy Loyalty Help Center is packed with valuable information and is the ideal starting point for learning about the app.

I also really value strong post-sale support. The most impressive support comes when an issue arises and the provider responds quickly and professionally, much like the Avada support team has always done for me.

Finally, I truly appreciate that Joy Loyalty integrates with Shopify POS, which helps unify the customer experience both online and in our physical stores. On the topic of Shopify POS, I can also say that the Joy Loyalty app has been the most reliable and stable of all the third-party apps I have used. Review collected by and hosted on G2.com.

Perhaps the only concern is the price jump from the Advanced to the Ultimate subscription plan. However, this is completely understandable—hard work should be compensated. If a webstore is generating more revenue and requires access to all the features, it makes sense that there would be an additional cost for those benefits. Review collected by and hosted on G2.com.

Joy Loyalty is an incredibly powerful and intuitive tool. The interface is clean, smooth, and very easy to use, even for teams without a technical background. It allows us to build a loyalty program that truly reflects our brand identity while staying simple for customers. The level of customization and the clarity of the dashboard make daily use both efficient and enjoyable. Review collected by and hosted on G2.com.

Honestly, nothing. Some advanced features could be pushed even further in the future, but the platform already delivers extremely well and I believe so many things will be available in the future to push even more the app. The team is reactive, open to feedback, and continuously improving the product, which makes this a non-issue. Review collected by and hosted on G2.com.

I LOVE that their support team is standing by 24/7 with any questions. They respond within 1 minute each time I need something.

We just launched our first loyalty program on our website and it took some time to build out. Along the way, I got stuck, and had many, many questions. Any time I ran into an issue, I clicked the live chat, and they were there to assist. In every issue that I came across, their support team was able to completely resolve the issue. They are professional, and have the absolute best customer service and response time.

I have used many apps over the 12 years that I have been with Shopify and this app is, without a doubt, in a tier by themselves. Well done Joy Loyalty. Review collected by and hosted on G2.com.

I honestly, and genuinely have no complaints and I am not going to try and come up with something just for the sake of putting something down. Everything about this app is truly great. Review collected by and hosted on G2.com.

I like that customer support is always there to assist us, making it easier when we have trouble, especially during setup. The backend being quite easy to get around is another plus, as it helps in managing the loyalty program smoothly. Review collected by and hosted on G2.com.

I wish Joy Loyalty had more features and integrations. Specifically, we can't award points for clicks in newsletters because it doesn't integrate with ActiveCampaign. It would be great to have more options to give points for different actions. Review collected by and hosted on G2.com.

available support with very fast replies.

system easy to set up and understand.

our customers find it easy to easy. Review collected by and hosted on G2.com.

nothing specific that i can think of. happy about it. Review collected by and hosted on G2.com.

Joy loyalty has helped me organize my business and customer relationships. The platform is easy to use. Whenever I have a question, the tech support is extremely helpful and responsive. They are always on call Review collected by and hosted on G2.com.

So far, I haven't encountered any negatives. If there are any drawbacks, they stem from my own limited understanding of technology, not from the app itself. Review collected by and hosted on G2.com.

Joy has incredible customer support. Fast responses and quick resolutions. Great solution for loyalty for any online store. Review collected by and hosted on G2.com.

Not much. It has worked perfectly for our store Review collected by and hosted on G2.com.

I really like the support team and the app itself. It has a lot of features that are all combined into one widget and managed in one place. Review collected by and hosted on G2.com.

So far, I really like everything. The app is great, and the support team is amazing. Review collected by and hosted on G2.com.

It's an all-in one package and the customer service is unparalleled. Very easy to use and customise, implementation was simple and seamless. The integration features have helped us move our subscription services over. Review collected by and hosted on G2.com.

The only thing Joy lacks is a more trackable statistics/numbers - it would be amazing if we could track more specific data points and KPIs. However, most features I was looking for have been sorted/customised for us by the customer service team. Review collected by and hosted on G2.com.