JourneyDXP Reviews & Product Details

1. It's modern digital customer experience and how it empower customers to self direct activities.

2. It has drastically enhanced the working environment and really appreciated. Review collected by and hosted on G2.com.

1. I feel it could have better UX/UI and could have been more user friendly.

2. The second thing is it works fine on my mac book but creates problem in my phone. Review collected by and hosted on G2.com.

The tool helped us increase customer engagement by allowing us to personalize the experience. It was easier for us to set it up and was understandable by everyone on the team! The collaboration internally was also being solved with this tool! Review collected by and hosted on G2.com.

As a small team working, the pricing was higher for us to continue using it! The experience of using the product is a bit slow otherwise this made our jobs easier. Review collected by and hosted on G2.com.

Overall I felt the tool is really good to use. We tried their digital rooms for sales and luckily it helped, we were able to help companies through their templates. Review collected by and hosted on G2.com.

The only downside we felt was when we tried to make smart rooms, there was some kind of lag. This could be the server issue I understand but overall it was good to use. Review collected by and hosted on G2.com.

JourneyDXP (earlier Journey Sales) is a beautiful digital smart room solution for B2C industry experience, content management, collaboration amongst teams and sharing analytics. It can also be integrated with salesforce, which solves many CRM-based problems. Review collected by and hosted on G2.com.

Although our project had limited application with JourneyDXP and suited most of our requirements, we faced specific technical issues while implementing APIs. Also, support needs to be a lot improvised. Review collected by and hosted on G2.com.

It helps us increase engagement, shorten sales cycles and create more meaningful relationships with our customers which not only results in happy customers but also increased revenue. Review collected by and hosted on G2.com.

The pricing is on the higher side, we contacted for a little bit of discount but it wasn't enough, so its not really a big value product out there, but definitely does the job. Review collected by and hosted on G2.com.

It's easy to understand how to use this software, comes with digital personalization tools that are easy to use and simplifies complex customer paths by discovering new ways to embrace the current technology that everyone loves. Review collected by and hosted on G2.com.

This doesn't come with a trial version or a free version

This software doesn't have a local environment, only web and cloud based but I like that because it's an everywhere SaaS Review collected by and hosted on G2.com.

Helpful to collaborate between different organisations and so collaborate within the company, as it is virtually made, things can be faster by making quick decisions by connecting dots Review collected by and hosted on G2.com.

JourneyDXP can have dynamic pricing model which can be suitable for organising of different size, so companies of different size and capacity can choose among different packages Review collected by and hosted on G2.com.

Complex journeys can be orchestrated with ease with the help of drag and drop options for various artefacts available Review collected by and hosted on G2.com.

Pricing is not modular and subscription based Review collected by and hosted on G2.com.

Journey Sales Smart Rooms is a fantastic product. Smart Rooms has played a key role in helping us scale our customer and partner engagement. It provides a level of deep analytics with an easy to use yes very sophisticated configuration that allows us to provide a repeatable tailored environments. On top of this the Journey Sales team has went above and beyond by helping implement the product successfully with ongoing support. There are an endless number of things you can do with this product and I highly recommend discussing the art of possible with the Journey Sales team. Review collected by and hosted on G2.com.

NA. Eveything has been great so far with using this. Review collected by and hosted on G2.com.

Global content

Cloud ready

API integrations with other systems

visual builder and templates

personalized client support Review collected by and hosted on G2.com.

A little complex set-up

Limited partners

limited study guide

some bugs still exist- there should be better testing Review collected by and hosted on G2.com.