A mighty tool. We have used it integrated with Salesforce and it's a real game changer! There is so much that Jotform offers in terms of handling form data, but beyond that, you can create workflows, notifications, everything you would expect and more. I've yet to find something it can't do.

The interface is easy to use and navigate. Everything never seems to be more than one click away. Never seen any issues with performance, the UI is quick and responsive.

In terms of pricing, even the free version is fully featured allowing you to test the capabilities without the "best features" being hidden behind a paywall.

Onboarding was a doddle. It's so intuitive that I've not had any need to contact support, but with the help of a built-in AI bot, or human help if needed - it's an all-round premium piece of kit. Review collected by and hosted on G2.com.

I'm struggling to make any comment in this section. As yet I've found nothing I would suggest that needs improving! Review collected by and hosted on G2.com.

We can send forms directly to our adopters

The audit trail

Downloadable spreadsheets

Offer discounts to non profits Review collected by and hosted on G2.com.

Unable to download a PDF or Word version of our form for someone who needs a paper copy to fill out or to allow us to modify the form.

Unable to download specific pages of the form - I need the first and last page of the contracts to send to the broker, currently I have to download them all then remove the middle pages which is very time consuming. I would like to see forms be filed by form name in a folder for quick access, similar to a windows folder. Where we can then create new folders by transport date. We need to create invoices for the broker, It would be great if Jotform could take our contracts and dump them into an invoice form automatically. Review collected by and hosted on G2.com.

This platform is a do-it-all solution. First I set out to use it to collect basic information for intake/onboarding. Then I realized it could create PDFs from input as well. I have used it to replace a number of other different software options (including Adobe) since now I can build PDFs along a branded template right in Jotform. I felt like the product is excellent for the price, my only qualm is that I wish I could add a colleague to the account without needing an enterprise subscription. The UX can be a little tricky since there are so many options, and several of the options relate to different aspects of the same form/task - for example it's easy to accidentally switch between the form builder and the pdf editor. All that considered though, if you get lost, the AI builder is excellent at getting you back to where you wanted to go in the first place. The AI can even take a stab at building pretty accurate forms, and can answer questions about conditional logic/intent. There are tons of helpful integrations as well and I am looking forward to seeing how Claude can be used with the new integration to enhance overall performance of this tool with regards to my daily efficiency. Review collected by and hosted on G2.com.

Very little honestly. Performance is excellent. As mentioned, I do think the only flaw is that there are so many features it's easy to get lost in a feature you weren't looking for - but that's opened my eyes to the platform's capabilities so realistically not a bad thing. For the free/inexpensive plans (I'm on the Silver plan) there's no real onboarding or account-based support team but the AI takes very good care of any questions you might have. It's incredibly intuitive. Review collected by and hosted on G2.com.

I like using Jotform for streamlining our processes as a volunteer PTO board. We use it to gather information from parents, staff, and the board, handle workflows for invoicing and reimbursements, and manage orders for spirit wear and other items. I love how I can match everything to our school logo, making it branded, cohesive, and professional. This branding gives us a good look and helps us come across as more professional when interacting with parents, especially since we receive a lot of money throughout the year. Review collected by and hosted on G2.com.

I'm still learning, but I want my team to be able to access everything without me having to give my login to everyone. I know I can invite collaborators, but I'm not sure how to let everyone access the information easily. Also, I'm concerned about next year's cost. We got the Silver plan at a discounted rate this year, and since we're all volunteers with a limited budget, I'm worried we won't be able to afford Jotform's price next year. Review collected by and hosted on G2.com.

What I like best about Jotform is its incredibly intuitive drag-and-drop form builder and vast template library. It allows our team to create complex, customized forms, surveys, and payment collection flows in minutes without writing any code. The seamless integrations with tools like Google Drive, Slack, and Hubspot have streamlined our data collection and automated our daily workflows significantly. Review collected by and hosted on G2.com.

Customer support can occasionally be slow to respond to niche technical tickets during non-peak hours, as primary assistance relies heavily on forum threads and documentation. Review collected by and hosted on G2.com.

One thing I appreciate is that after the issue escalated, Jotform’s product and technical team became directly involved in the process.

The communication became much clearer once I was connected with the Instagram Agent development team. They took the time to explain what happened technically, reviewed my missing automations manually, and helped restore them from backups.

I also appreciated having direct communication with someone from the technical leadership side instead of only receiving generic support replies. That made the process feel much more transparent and solution-oriented

The issue itself was stressful, but I do want to acknowledge the effort shown afterward by the development team to investigate and recover the missing automations. Review collected by and hosted on G2.com.

My main concern is still reliability and automation persistence for business workflows.

The core issue happened because my Instagram session disconnected and some automations became inaccessible afterward. While part of this process appears related to Meta session resets, there was also a Jotform-side technical issue that prevented some automations from being restored automatically.

For users relying on Instagram comment automation for business communication, this creates significant stress because rebuilding workflows manually takes time and affects follower interactions.

I also think the support flow needs improvement. My experience changed after I reached the product and development team directly. Before that, I received inconsistent information from support, which made the situation more confusing.

I believe Jotform would benefit from:

• stronger automation backup reliability

• clearer recovery processes after reconnecting Instagram

• more consistent technical communication between support and product teams

The development team’s involvement improved my experience significantly, but ideally users should reach accurate information much earlier in the process. Review collected by and hosted on G2.com.

I really like how fast Jotform lets you turn ideas into working forms with no developer needed. I used it for onboarding clients, catching leads, event sign-ups, and internal request processes. The conditional logic and automation features took care of a lot of my routine follow-ups automatically, which was awesome. Review collected by and hosted on G2.com.

As forms got more complex, Jotform became tougher to manage at times. I had some workflows with lots of conditional logic, and finding tiny config issues took forever. Plus, customizing forms to fit a brand's design often needed way more tweaking than the drag-and-drop hints at. Review collected by and hosted on G2.com.

There is a lot of versatility in terms of your ability to add specific elements to the form. Specifically, you can add tables. You can add forms that are extendable by the recipient where they can enter data and press plus and add even more.. it is well, integrated with multiple different software. Include ChatGPT and Excel and Zavier, which makes it easy to automate certain items and addition, there’s just a lot of customize ability which is very important for high-level forms. Review collected by and hosted on G2.com.

I don’t really like that. The job formal logo is all up peoples faces. If you have the free version don’t get me wrong. I don’t mind that the job for logo is there because obviously you need to separate the unpaid from the paid people but the fact it says create a job form of your own on the free version. Will you send a form to somebody makes it seem very unprofessional in a general sense. I think it would’ve suffice just to have the job for logo there and if you press on it, you can create your own, but saying creature own job form seems a little intrusive. Review collected by and hosted on G2.com.

I like Jotform for its convenience and ease of creating forms with a cleaner look than alternatives. The notification feature is really good, and I find the AI tool helpful for form creation, allowing me to specify what's needed in a registration form without figuring out the details myself. It's also great that I can gather data all in one area and easily access information on participant volunteers. The ability to download reports as Excel or PDF and share them with my church is quite valuable. Review collected by and hosted on G2.com.

I think the fact that there was a maximum submission of the registration form and I was not aware of that. It just kind of caught me off guard that I had to pay to Jotform or upgrade so I can get all the registration submissions. Review collected by and hosted on G2.com.

I use Jotform to manage signups for various events and I love the auto email feature, which sends notifications to me as the admin and also sends a custom message to the form filler. The auto responses are great for including important information like a waiver. I also love the AI form builder, which took my prompt and built the form template in seconds. It was a major time saver because it would have taken me 5-10 minutes to do what it did in less than 30 seconds. The initial setup was very intuitive and easy to navigate. Overall, I've enjoyed Jotform immensely. Review collected by and hosted on G2.com.

I haven't run into anything specific. The only thing I can think of is form designs, like customizing to look a bit 'prettier' if anything. The form builder feature could have more customizability, like selecting more modern backgrounds, uploading images to look modern and sleek. The form looks great, but I feel like it would take it to the next level if it was a crisper design. Review collected by and hosted on G2.com.