I love that I'm able to design our forms and format them to really fit our organization through our logos and branding. Jotform makes it an easy way for our community to know that it's us instantly and helps keep everybody informed about what's going on. It was easier for my team to learn and use Jotform than Google Docs, and they had more fun using it, which made the transition easier. Review collected by and hosted on G2.com.

I think what just didn't work for us was at the beginning. When you do the first free trial or you do the minimal plan, you only get up to a 100 or so many forms. You really got to know and look at that. Because that hindered us when we didn't realize that we had to move up in level. Review collected by and hosted on G2.com.

I like the flexibility to integrate with other existing apps and software. I also find the AI agent very helpful with building flows quickly. Review collected by and hosted on G2.com.

Sometimes I feel a bit limited by what I want to do versus what the program can handle, especially when it comes to things like approvals or integrations. Review collected by and hosted on G2.com.

I use Jotform to collect entries for a competition and I appreciate its ability to accept payments and easily manage file uploads. The form builder is very intuitive, making it really easy to find the modules I needed and put together the form in no time at all. I think I had a fully working form in less than 30 minutes. I also like the layout of the responses as a spreadsheet, which lets me quickly scan to the column of information I need at any time. Setting up Jotform was easy peasy lemon squeezy. Review collected by and hosted on G2.com.

I would really like a way to link the payments to a different field in the submission. Right now I have it that for each image uploaded, the user has to pay $15 and they have to manually adjust the quantity on the honor system. I already had one person I had to contact to ask them to submit additional payment. The AI assistant was really not helpful. It couldn’t keep anything in its memory, so it would tell me something needed to change before we could do a thing and then I would let it know I had made the change and then it would start over with zero context. Review collected by and hosted on G2.com.

I love the ability to create, customize, and edit the application at any time with Jotform. It's great that changes can be made easily and the form updates in real time, which is super useful when something needs to be added or corrected, like when a job category was missing in my form. The user interface is better than competing platforms, making it relatively easy to use. Review collected by and hosted on G2.com.

There is no undo button. It's very easy to accidentally alter or even delete aspects of the form as I'm editing it, but there is no way to undo any action. Some glitches such as the one mentioned above could definitely be smoothed out. The user interface is better than competing platforms, but it can definitely be a little unclear, confusing, or sometimes even redundant. Review collected by and hosted on G2.com.

I love the conditional logic setting - my customers can pick options that lead them to the correct spot on my form. I love that I can link my Square account and collect payment before form submission. And I love that the form required customers to fill in important information (name, phone number, etc) before hitting submit! Review collected by and hosted on G2.com.

I can only think of 1 thing I would change right now, when editing the form, I'm not sure what my customers are seeing. IT would be nice to have an edit mode where i can make all my changes then hit submit and they changes appear on the viewers side. Right now, I have a to wake up early and get all my changes done quickly in hopes of no one noticing I'm editing it. Review collected by and hosted on G2.com.

I find Jotform super easy to use, which is great because it takes away the need for me to respond to every single inquiry manually. Its flexibility is something I really appreciate, especially compared to my previous CRM. I'm able to literally create a link, put a form together, and customize it with my own images and logos, which helps streamline everything. I also love that Jotform includes a free AI feature in the free version, making it much easier to put together forms without needing to know how to code. The initial setup was super easy, and I can integrate it with my Google Calendar to automatically set up appointments and send out confirmations. Overall, it's almost like anyone could use it. Review collected by and hosted on G2.com.

I wish it had text message implementation for reminders, instead of just email reminders. Review collected by and hosted on G2.com.

I like how easy it is to build the forms on Jotform and how quick it is for the engineers on-site to complete the forms without having to go home and fill out lengthy survey or document forms. Everything can be done as and when required. It improves efficiency and boosts employee morale as the engineers are spending less of their own time completing reports. The initial setup is really simple; you can build the form straight away without any guidance, using just a drag and drop interface. Review collected by and hosted on G2.com.

The ability to add a type of form builder where they can add an extra row. For example, you may have one EV charger on one site but 15 on others. It may be valuable if the engineer can click to add a charger each time they need to. Review collected by and hosted on G2.com.

I like Jotform for its simplicity in setting up forms. It's easy to teach my clients how to use it, and it doesn't feel inaccessible or difficult like other programs. The build feature is super easy to use, very clean, and allows for easy adjustments. I also appreciate that once a QR code is produced, changes to the form don't affect the code, allowing for growth and adjustment over time. Review collected by and hosted on G2.com.

I wish the free program offered a little more submissions than 100 because a lot of my clients don't really need the first level. So there's almost like there needs to be a level in between free and the bottom one. Review collected by and hosted on G2.com.

The support was excellent. Very prompt with clear explanations. One of the best support teams I've come across online. I was building a complicated form that had to link to a couple of different API's and support was brilliant in helping me to achieve it. Review collected by and hosted on G2.com.

Nothing so far. I've not explored how they link in wordpress yet, but I'll do that soon, currently just look at using an iframe to put it on a Wix account. Review collected by and hosted on G2.com.

I like Jotform because I'm able to customize forms exactly to my needs, like adding my logo, menus, and links to payments. It really helps make everything look a lot more professional compared to sending something I made in Word or Excel. The ability to have multiple choices in forms and assist with payment collection is great too. Review collected by and hosted on G2.com.

I didn't know there was a limit on monthly submissions. That was not clear and by the time I was getting close to my limit I had to upgrade so that felt very forced in order to continue with this specific order. Payment options are costing me a lot. With AI integration it was not too bad but I would like to be able to do it myself but it was a bit difficult to figure out without assistance. Review collected by and hosted on G2.com.