The best thing about the AI agents is that they analyze the language the user or customer is interacting in and reply in the language that’s most convenient for them. Review collected by and hosted on G2.com.

Sometimes the AI agent takes longer to think and respond to the user/customer. If we can improve this in any way, it would be very beneficial. Review collected by and hosted on G2.com.

What I like most about Jotform AI Agents is how quickly it lets you build AI-powered conversational agents without writing code. It can answer questions, collect information, and guide users through workflows using existing forms and knowledge bases. No-code setup for creating AI chat agents in minutes. Ability to train agents using documents, FAQs, and website content. Seamless integration with Jotform forms for data collection. Customizable conversations that match different business use cases. Easy deployment on websites with minimal configuration. For me, the most valuable feature is the knowledge base integration. Instead of manually answering repetitive customer queries, I can train the AI agent on existing documentation so it can provide instant, consistent responses 24/7. The biggest benefit is improved efficiency. Jotform AI Agents automate routine customer interactions, reduce support workload, and provide faster responses, allowing the team to focus on more complex requests while improving the overall customer experience. Review collected by and hosted on G2.com.

The biggest drawback is limited flexibility for complex use cases. It works well for FAQs and standard support scenarios, but for advanced workflows involving multiple systems, conditional logic, or custom integrations, I often need additional tools or custom development. Responses depend heavily on the quality of the uploaded knowledge base, so incomplete documentation can lead to inaccurate answers. Customizing complex conversation flows and business logic is more limited than in dedicated conversational AI platforms. Review collected by and hosted on G2.com.

I really like the practicality and ease of setup of Jotform AI Agents. The system really guides me, which makes the initial setup super easy and fast. Additionally, its free version is very generous, which is amazing for starting to test the tool. Compared to other tools on the market, it's great that I don't count the saved contacts and the quota renews every month. Review collected by and hosted on G2.com.

I find it problematic to train the agent version to respond to messages on my behalf. If it is not done with dedication and patience or with an expert, it can give incoherent responses even when the analysis has been done with the latest publications that the tool allows. Review collected by and hosted on G2.com.

What I like most about Jotform AI Agents is how easy it makes automation without needing a technical background. I’ve used a few tools before, but this one actually feels intuitive. Setting up an AI agent to handle form responses or guide users doesn’t take much time, and the interface is clean enough that you don’t feel overwhelmed.

What really stands out is how it improves workflow. Instead of manually sorting responses or replying to common queries, the AI handles a big chunk of that automatically. It saves me hours every week, especially when dealing with repetitive tasks. The integrations are also pretty smooth, so connecting it with other tools I use wasn’t a headache.

Another thing I didn’t expect was how customizable it is. You can tweak responses and behavior to match your use case, which makes it feel less “generic AI” and more tailored. Overall, it’s a solid tool if you want to streamline processes without spending too much time learning something complex. Review collected by and hosted on G2.com.

One thing I didn’t like is that the AI responses aren’t always perfectly accurate, especially for more specific or complex queries. Sometimes you still need to step in and fine-tune the answers, which kind of defeats the purpose of full automation.

Also, the customization options, while useful, can feel a bit limited in certain cases. If you want very specific workflows or advanced logic, it takes some trial and error to get things right. It’s not difficult, but it’s not completely straightforward either.

Another small issue is performance — occasionally there’s a slight delay in responses, which can affect the user experience if you’re using it in real-time interactions. Overall it’s a solid tool, but there’s definitely room for improvement in accuracy and flexibility. Review collected by and hosted on G2.com.

I found Jotform AI Agents to be the most intuitive, pleasant, and easy to use among the five options I visited, with more opportunities to test all the tools. The AI agent was fantastic. I really liked the ease of building the agent, especially in Brazilian Portuguese, which was very important for designing the context. I found it very constructive and easy to create an AI agent, which seemed extremely natural, without errors. The transition to Jotform AI Agents allowed me to use a new attractive tool for doctors and students, as well as to create a linked AI agent. I fell in love. Review collected by and hosted on G2.com.

I think that perhaps the avatar customization could be improved. Sometimes, we have to click in different places to do this, which is not ideal. Review collected by and hosted on G2.com.

I use my Jotform AI Agents to assist prospective buyers and returning members of my Culture House. The Agent solves my problems with the timing and availability of my hours, as sometimes I cannot respond to everyone in a timely manner, and my agent helps with this. I love the customization features available for my Agent and enjoy the backend structure that makes it work. The training section is minimal yet designed in a way that allows me access to everything without overwhelming my senses. With the structure of these sections, we can curate a theme that aligns with our brand while giving our community stellar value and support. The initial setup was extremely easy. Review collected by and hosted on G2.com.

What doesn’t work so well is the fact I receive emails from the automated replies that are sent internally amongst devices from other platforms. For example, I’ll receive an email from Jotform AI Agents about a recent message on Instagram which was an automated message from my business Instagram in response to me sending myself something. It tends to fill the inbox and mislead the message that is sent. Review collected by and hosted on G2.com.

I love how Jotform AI Agents are extremely personalizable. I can give it its own name, and I have the flexibility to make it look however I want, with options to change colors and tone, which lets me make it fit perfectly with my project and its specific audience. The ease of personalizing features, like the picture of the AI agent and the tone that aligns with our friendly, approachable style, has been very valuable. This ensures that it resonates well with our student demographic, giving a relatable and open interaction experience. Review collected by and hosted on G2.com.

As far as I have worked with it, the only issue I encountered was with the plan. We are using the free plan, but given the number of students, we need to use the enterprise version. We understand the need to pay, but we have to evaluate how much we can invest in it for the long term. Review collected by and hosted on G2.com.

I love how customizable the Jotform AI Agents are, which allows me to fine-tune the agent for my business website to meet specific needs. It feels like a true extension of our business rather than a generic chatbot. I appreciate that it helps homeowners get quick, helpful answers even when we're busy with other tasks. The agent effectively answers common questions about our services, inspections, repairs, and scheduling while making it easy for customers to reach out directly. I also enjoy being able to add to the knowledge base and set specific parameters for the questions it may be asked. I think the possibilities with it are limitless. The initial setup was very easy and intuitive. Overall, it's definitely been a game changer, and I even feel like it's a perfect system in place. Review collected by and hosted on G2.com.

There is nothing to dislike! Review collected by and hosted on G2.com.

I like that the agents guide you and help you understand how each format or prompt works. It’s easy to customize what you need based on what you’re looking for, and the overall process feels straightforward. Review collected by and hosted on G2.com.

I like being able to save my progress as I go, so I can pick up right where I left off. Review collected by and hosted on G2.com.

I really enjoy using Jotform AI Agents because they support the Hindi language, which helps us connect with more users. I find the training process to be easy, allowing my team to set up the agents quickly. The beautiful platform UI and UX enhance my experience, and the integration process is smooth, letting me manage website, WhatsApp, and Instagram from one place seamlessly. I appreciate that the same agent can integrate with multiple channels, which is very effective and easy to use. Switching from Tidio to Jotform AI Agents resulted in faster response times, better lead collection, and improved customer engagement. The initial setup was smooth and easy, better than other options I've tried. Review collected by and hosted on G2.com.

I think they should improve the mobile app. Like when I try to takeover the chat on mobile app, it seems little difficult, it can be improved. The chat takeover option on the mobile app is not very smooth. It takes extra steps to switch from AI to human agent, and sometimes the interface feels slow or confusing. A simpler and faster takeover process would improve the experience. The app login flow must be quick, also need improvement. Review collected by and hosted on G2.com.