What do you like best about JobTread?
JobTread is the best at listening to their users. They take time to give attention to every feature request and they specifically go out of their way to ask us how we would best use a new feature. They have a feature request tool that enables us to vote and add our own comments to feature requests. These can be anything from small changes to entirely new functionality. Without this attention to detail, they'd be like most of the other software companies out there.
They also have an energetic team behind the product. Their customer support team is always standing by to answer questions and they're so friendly and eager to help.
Our customer success manager, Michael, is available during office hours for a quick Zoom call to walk us through something that we're struggling with.
Their customer education director, Anna, is incredible with creating content and videos that explain every single feature of the platform and how to use it effectively. She walks through use cases and demonstrates how a business process can be streamlined with a certain feature. She also hosts crash courses for various roles in your business, such as Project Manager, Estimator, Sales, etc.
Their developers are nothing short of brilliant. They are so fast to adapt and fix any bugs, which are few and far between. If there's anything they can't do, it's because there is a software limitation on the device itself. They're developing JobTread in a modern language and architecture and it shows with how responsive and snappy the software is. Absolutely unreal what they're able to accomplish.
The ease of use is second to none. They specifically test new features with actual users to ensure they work well before they roll them out. And because the site is responsive, there's no need to worry about it working on any device you have. Whether that's a desktop monitor, laptop, iPad, or phone, it's going to resize the user interface to fit it in the best orientation possible.
We implented the software in no time at all. It was easy to set up and keep up to date. The export and import features make it simple to transfer data from our previous software provider. The cost catalog allowed us to quickly build out our products to save time in the estimating phase of each new job. Integration with other platforms is insanely easy with Zapier and their native integration with QBO is great. Very intuitive and everything transfers over without second thought.
We use it every day and I can't imagine my business without JT! Review collected by and hosted on G2.com.