1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [Jira Service Management Discussions](https://www.g2.com/products/jira-service-management/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ![Reward for good Jira Service Management reviews](https://images.g2crowd.com/uploads/medal/image/1000588/0410396760d78a64760427344ade743f.svg "Reward for good Jira Service Management reviews") ](/products/jira-service-management/reviews) [ Jira Service Management ](/products/jira-service-management/reviews) (991)4.3/5 Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows. Show More * * * ### 27 Discussions ### 28 Participants ### 51.0 Nps Score Already have Jira Service Management? ### All Jira Service Management Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 10 years ago Posted by Jira Service Management Posted by Jira Service Management More Options - [ # Do I need to have the same number of JIRA Software and JIRA Service Desk licenses? ](/discussions/do-i-need-to-have-the-same-number-of-jira-software-and-jira-service-desk-licenses) Do I need to have the same number of JIRA Software and JIRA Service Desk licenses? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 10 years ago Posted by Jira Service Management Posted by Jira Service Management More Options - [ # Who are agents in JIRA Service Desk? ](/discussions/who-are-agents-in-jira-service-desk) Who are agents in JIRA Service Desk? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 10 years ago Posted by Jira Service Management Posted by Jira Service Management More Options - [ # What's the difference between JIRA Software and JIRA Service Desk? ](/discussions/what-s-the-difference-between-jira-software-and-jira-service-desk) What's the difference between JIRA Software and JIRA Service Desk? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # How everyone else use it? ](/discussions/30152-how-everyone-else-use-it) I would like to know how everyone else uses JIRA so we can maybe in future expand or make more from JIRA. w [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.&title=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Jira+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Jira+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2%0aAsk+Jira+Service+Management+questions+and+get+answers+from+expert+users+in+our+Jira+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/jira-service-management/discuss) - [1](/products/jira-service-management/discuss) - 2 - Next ›Next › ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/jira-service-management/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ### Have you used Jira Service Management before? Answer a few questions to help the Jira Service Management community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fjira-service-management%2Fdiscuss%3Fpage%3D2%26small_ask%3Djira-service-management) No ## Top Contributors in Jira Service Management 1 ![Shane H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shane H.") SH Loading... ### [Shane H.](https://www.g2.com/users/87dc6460-5177-42c3-bcec-948658d064a8 "Shane H.") Founder / Senior Consultant @ Ruru Solutions 2 pts 2 ![Dan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan W.") DW Loading... ### [Dan W.](https://www.g2.com/users/a3d22449-5fc5-4064-b5cc-901cabd601dd "Dan W.") Support Analyst 1 pt 3 ![Vinayak B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinayak B.") VB Loading... ### [Vinayak B.](https://www.g2.com/users/6d85ae33-e254-4ded-9153-ed9bcc69ceab "Vinayak B.") Software Engineer 1 pt 4 ![Dhillan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhillan C.") DC Loading... ### [Dhillan C.](https://www.g2.com/users/2ff21184-b957-46f7-9319-b94bb04d2fa5 "Dhillan C.") Implementation Manager 1 pt 5 ![Maximilian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maximilian H.") MH Loading... ### [Maximilian H.](https://www.g2.com/users/d80de240-a3aa-4a04-853e-71e03954c316 "Maximilian H.") Software Engineer 1 pt