Jimo Reviews & Product Details

I use Jimo to create onboarding flows for my SaaS business and set up customer-specific experiences like banners and buttons. My clients need to understand our software instantly, and the tours feature in Jimo is great for that. What I like most is how easy it is to create experiences directly from my product's frontend. Without this feature, I would have to create tickets with our development team, which takes a long time and goes through lengthy QA flows. Jimo is by far the best way for running small tests or adding specific elements like buttons for selected clients. The initial setup was quite easy, just some initial lines of code, and even though it took extra effort to send all the audience information to Jimo, we only needed to do that once we better understood the system. Review collected by and hosted on G2.com.

The dashboard can be a bit hard to navigate - the fact that you don't see all your creations in one place, but have to search through 'banners', 'Tours' etc, can be a bit time consuming. Review collected by and hosted on G2.com.

I appreciate the simplicity in using Jimo – without any training, different users can create entire modals or surveys. I particularly like the precise targeting of users. Jimo allows us to specifically run campaigns in various countries and thus reach exactly the users we want to reach. These functionalities make Jimo very valuable for us and comparable to a Meta Business Manager, but tailored to our tool. It is particularly noteworthy that Jimo can be used for various use cases and, with a bit of creativity, can become a competitive advantage in our own application. Additionally, the pricing is attractive, as Jimo offers many more possibilities for the same price than our previous tool. The initial setup was very simple and was completed by a developer in a short time. Review collected by and hosted on G2.com.

The CSV export for surveys cannot handle special characters, which means I have to clean up the CSV file afterwards. Special characters like ö, ä, ü, or similar are displayed incorrectly, e.g., &%?. Ratings by stars are not indicated by the number of stars in the CSV, which causes this column to lose its significance in individual analysis. Review collected by and hosted on G2.com.

Ergonomics, the modernity of the system, and the features: we are largely satisfied with JIMO. Integration with clients is very simple, and we quickly see when a tour is buggy or when it is not liked. In short, the solution is really great! Review collected by and hosted on G2.com.

I find that a search bar is missing in strategic places of the solution. For example, in the back-office or directly on the resources center, in order to search without having to go through the AI. And maybe also some performance slowdowns when we are in the back-office (we have 55 tours published, it can lag a bit). Review collected by and hosted on G2.com.

I like Jimo's capability to run experiences without any need for coding, which is a substantial advantage as it simplifies the process significantly. The no-code feature allows us to create and share user experiences without the need for any further development, allowing all teams to go live with an experience, simply by following internal guidelines efficiently. It's merely a one-time development effort, and once it's done, we have a ready-to-use solution that can be implemented as needed. This also means there's no dependency on ongoing development, thus eliminating any roadblocks. Furthermore, I appreciate that Jimo not only allows us to launch experiences but also lets us track their performance and how they are utilized and appreciated by users. This functionality helps in assessing how close these experiences are to our expected goals. I also find the initial setup of Jimo fairly easy, thanks to good documentation and a highly accessible technical and customer support team who are always ready to help troubleshoot any issues. Review collected by and hosted on G2.com.

I believe Jimo's potential in utilizing advanced tools like agentic AI for enhanced user interaction is not fully realized yet. There's a lot of room for improvement in how effectively users can employ prompting to unleash the tool's full capabilities. Although steps have been taken, the application of these features is still a developing area, and much like other companies, there's significant potential to refine and optimize this aspect to better understand and serve the users' needs. Review collected by and hosted on G2.com.

As a Head of Product, what impressed me most about Jimo is how easy it was to implement and start using right away. The UX is clean, intuitive, and efficient. Their team provides outstanding support, with a high level of professionalism throughout onboarding and adoption. They really understand the challenges product teams face when it comes to user engagement and feature discovery. Review collected by and hosted on G2.com.

Nothing major so far. I’d say some advanced customization options could be even more flexible, but the team is clearly listening and iterating fast. Review collected by and hosted on G2.com.

* Very easy to use even without trainings or implementation sessions as the admin panel is very well-thought and intuitive.

* Modernity of the design and the level of customization that allowed us to implement our branding

* Display and Visibility options to fully decide who, where and when we display the content

* The possibility to have a different and customized Resource center for our various areas in our product

* White label option as it's integrated to our product

* Analytics on views and clicks on modals especially but appreciate all the analytics

* Big shout out to our CSM who is always super available and efficient in providing solutions and help ( especially on more technical questions) Review collected by and hosted on G2.com.

* some repetitive tasks when we need to update all the Resource centers that were created : doable but time-consuming. Review collected by and hosted on G2.com.

Jimo has really helped us bridge a gap we had in communicating directly with our clients through our platform. We now have a simple, flexible way to share updates, collect feedback, and communicate during releases.

It saves us time, reduces the number of support tickets we receive, and enables us to understand better how our users interact with our product.

We particularly appreciate how easy it is to manage communications and feedback campaigns, the regular product updates, and the responsiveness of the support team. The integration with HubSpot is also a real plus. Review collected by and hosted on G2.com.

There isn’t much to dislike - we’ve been very happy so far. Some advanced analytics features could be further developed and personalisation related to translation, but the team is always listening and iterating quickly, which makes us confident for the future. Review collected by and hosted on G2.com.

Quick and easy to build new tours and modals.

They have a variety of different tools depending on your use case, I'm still discovering new ways to implement them into our software.

I like being able to build and preview our tours within our platform. Review collected by and hosted on G2.com.

Using segments and events can be a little finicky and requires a lot of testing to make sure it's working correctly. Review collected by and hosted on G2.com.

Easy to setup. Flexible (releases annoucement, CSAT, NPS...) Review collected by and hosted on G2.com.

Configuration of a pop-up could be easier Review collected by and hosted on G2.com.

The most useful thing about Jimo is its ease of use, which allows our teams to create or modify tours very easily and get insights quickly. The UI is also very good. Review collected by and hosted on G2.com.

I haven't really found any "less useful" things. I mostly use the Hints & Product tour part, in our use case we don't need more. Review collected by and hosted on G2.com.