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Jetlink Conversational AI Platform Reviews & Product Details - Page 4

Jetlink Conversational AI Platform Overview

What is Jetlink Conversational AI Platform?

Our virtual assistants automate and streamline the customer journey on digital and voice-based channels. They cater to the commonly asked questions/requests or can handover to live agents seamlessly resulting in greater customer satisfaction. Dialogue management with machine learning Assistants built on Jetlink can hold meaningful conversations with users - multi-step conversations that remember context and integrate business logic. Cutting Edge NLU Jetlink's NLU provides the technology to understand messages, determine intent, and capture key contextual information. Supports multiple languages, and both pre-trained and custom entities. Omnichannel Meet customers where they are: website or app, common messaging apps such as WhatsApp, or create a custom channel. Security & Privacy Keep customer data secure with on-prem or private cloud deployment. Build GDPR-compliant AI assistants. Customer Success team Best-in-class managed service designed specifically for chatbots. We monitor, train and refine your chatbots for the best customer experience

Jetlink Conversational AI Platform Details
Languages Supported
Arabic, German, English, French, Russian, Spanish, Turkish
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Product Description

Jetlink is the new front line of your customer service, empowering businesses to provide personalized automated experiences at scale - Jetlink's low-code / no-code powerful AI chatbot platform raises CSAT, reduces churn, and drives revenue - while freeing live agents to have greater impact. Jetlink’s Probabilistic AI™ and 3 layer NLP engine, your virtual assistant has the conversational intelligence to truly understand every customer. Your chatbot not only recognizes what customers are asking for, but also places importance on the context of their questions. That gives it the power to understand exactly if and when it should forward a customer to human support. Further, multiple conversational layers guarantee effective, human-like, and empathetic service.


Seller Details
Seller
Jetlink
Year Founded
2016
HQ Location
Amsterdam, NL
Twitter
@getwelocal
8 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Description

Jetlink offers conversational AI solutions, helping businesses engage customers with chatbots and virtual assistants across various digital channels.


Ozan Can K.
OK
Overview Provided by:
Co-founder and CEO at Jetlink - We're hiring

Recent Jetlink Conversational AI Platform Reviews

gulcin d.
GD
gulcin d.Small-Business (50 or fewer emp.)
5.0 out of 5
"A good solution partner"
an excellent business solution partner that approaches processes almost like a teammate, supporting brand strength with new suggestions.
Sezen S.
SS
Sezen S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Kolay bir arayüz ve geniş entegrasyon seçenekleri"
Farklı yapay zeka modelleri ve esnek entegrasyon seçenekleri ile kullanımı çok kolay bir arayüz sunması, bunlara ek olarak detaylı raporlama özelli...
Nur A.
NA
Nur A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Jetlink is Very Easy to Use and a Quickly Adaptable Chatbot"
Jetlink is very easy to use. UI is very user friendly. Also, when we teach our product's technical capabilities to the chatbot , it's AI can create...
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Jetlink Conversational AI Platform Media

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65 Jetlink Conversational AI Platform Reviews

4.9 out of 5
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Jetlink Conversational AI Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Jetlink Conversational AI PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Yasin Baran E.
YE
HR Analytics and Performance Management Assistant Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Jetlink Conversational AI Platform?

They were very helpful and friendly team Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

There is nothing we don't like so far. Everything goes pretty well as we planned. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Some of the benefits that we can mention are;

Most of the questions of the employees have been answered in seconds. For a wide scale company, this is the most important benefit that we have with Jetlink. HR is always there when they in need.

Employees handle almost everything within the bot without navigating through the pages. This saves them time and makes them happy.

We can also send mass messages without skipping anyone easily thanks to Jetlink. Review collected by and hosted on G2.com.

Yasin Y.
YY
m
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

The user interface is very easy to use and the changes we want are made very quickly Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Nothing to dislike so far, I hope not in the future Review collected by and hosted on G2.com.

Recommendations to others considering Jetlink Conversational AI Platform:

Answering their needs in seconds has always been something our members seek. Thanks to Jetlink, we have our Chatbot, which handles around 40k incoming messages every month, not only on the website but WhatsApp as well. With WhatsApp Business API integration, the members can reach out to us in several channels. Macfit Chatbot can answer approximately 170 different topics and also chit-chat with customers. You can trust Jetlink when it comes to customer satisfaction. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

We have become much more accessible and we can respond to our member's questions and requests very quickly. Review collected by and hosted on G2.com.

Ufuk B.
UB
Digital Experience and Service Design Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

They have support teams that always respond quickly to requests and requests. The product is more than enough to meet the requirements. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

There is nothing I dislike about this product Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Responding and reporting thousands of customer requests from one place with lower cost and higher efficiency through a multi-channel platform Review collected by and hosted on G2.com.

SG
Online Banking Product Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

The platform has a lot of features and the most interesting ones are the ones which still not discovered. You can shape it with your or the company's interests. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Just like all the other platforms, It might need some time to develop, test and release new features, functions etc. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

When a user logged in to our Online Banking platform, we could either welcome them with a basic message or show them the info and campaigns which might persuade them to buy our products immediately :) Review collected by and hosted on G2.com.

Hazal S.
HS
Digital Experience Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

Jetlink Conversational AI Platform allows us to be connected with our customers 24/7. We are able to create leads, activate proactive pop-ups and save our call centre many hours by activation Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Nothing comes to mind! I am very pleased with the service and the team's continuous support. Review collected by and hosted on G2.com.

Recommendations to others considering Jetlink Conversational AI Platform:

I highly recommend the Jetlink Conversational AI Platform! Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

It would be impossible to answer all of the questions without Jetlink Conversational AI Platform. We are able to connect our customers with digital dealers and schedule appointments with just a few clicks. We are able to target customers who intent to leave our site by proactive messages. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

It ensures the fastest reply to the customer, and it's easy to manage and get results. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Sometimes, it takes time to implement new scenarios. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

It is beneficial to reply to customers' simple questions in seconds. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

First of all, it is very easy to use. Too many features in it that make it possible for whatever you want to build in terms of chatbot process Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

I don't have any honestly. Whenever I need support they are there Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

We have a very special and important feature for the business and at the end of the form, we want users to make reservations. If they have any questions on their mind that block making a reservation they simply use a chatbot to ask further questions. So that increased our conversion Review collected by and hosted on G2.com.

Ecem E.
EE
Digital Projects Manager - Consumer Healthcare
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

prompt response in a right time is fantastic Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

I love the services of Jetlink in many aspects Review collected by and hosted on G2.com.

Recommendations to others considering Jetlink Conversational AI Platform:

When it comes to meaningful customer experince and high ROI achieved with customer satisfaction, Jetlink is an amazing partner! Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Thanks to Jetlink, we were able to understand the needs of our customers and provide them the most effective and informative answers. Review collected by and hosted on G2.com.

Hakan .
H
CTO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

Jetlink’s team is very proactive for customers to be able to use platform effectively. Clever AI architecture and easy-to-use UI for managing conversations easily. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

When any problem occurs, Jetlink team is really fast for solving issues. Review collected by and hosted on G2.com.

Recommendations to others considering Jetlink Conversational AI Platform:

Examine your needs and let Jetlink create your customer support structure accordingly. Jetlink’s team is always there to assist you with really huge expertise about building customer support experiences with the latest AI technology. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

We use Jetlink for us and customer projects. In our mobile development projects Jetlink conversational AI platform helps us create massive user experiences about customer support operations. Review collected by and hosted on G2.com.

Oğulcan Y.
OY
Digital Experience Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

Continuous development of the tool, qualified brand communication and strategies of its employees Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

There isn't anything I don't like, Jetlink is one of the most innovative companies I have worked with Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

It provides the opportunity to answer the user's questions in a short time and deepens and qualifies the customer experience. Review collected by and hosted on G2.com.