--- title: Jetlink Conversational AI Platform Reviews meta_title: 'Jetlink Conversational AI Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 77 reviews by the users' company size, role or industry to find out how Jetlink Conversational AI Platform works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 77 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Jetlink Conversational AI Platform Reviews **Vendor:** Jetlink **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.9/5.0 **Total Reviews:** 77 ## About Jetlink Conversational AI Platform Our virtual assistants automate and streamline the customer journey on digital and voice-based channels. They cater to the commonly asked questions/requests or can handover to live agents seamlessly resulting in greater customer satisfaction. Dialogue management with machine learning Assistants built on Jetlink can hold meaningful conversations with users - multi-step conversations that remember context and integrate business logic. Cutting Edge NLU Jetlink's NLU provides the technology to understand messages, determine intent, and capture key contextual information. Supports multiple languages, and both pre-trained and custom entities. Omnichannel Meet customers where they are: website or app, common messaging apps such as WhatsApp, or create a custom channel. Security & Privacy Keep customer data secure with on-prem or private cloud deployment. Build GDPR-compliant AI assistants. Customer Success team Best-in-class managed service designed specifically for chatbots. We monitor, train and refine your chatbots for the best customer experience ## Jetlink Conversational AI Platform Pros & Cons **What users like:** - Users appreciate the **ease of use** of Jetlink, highlighting its intuitive interface and adaptability for non-technical teams. (6 reviews) - Users appreciate the **responsive customer support** of Jetlink, highlighting its proactive approach and valuable feedback integration. (5 reviews) - Users appreciate the **efficiency** of Jetlink's platform, which streamlines operations and enhances customer experience effortlessly. (5 reviews) - Users appreciate the **helpful multi-channel support** of Jetlink, enhancing operational efficiency and customer experience significantly. (5 reviews) - Users value Jetlink's **easy integrations** , enhancing operational efficiency and enabling rapid deployment across various teams. (3 reviews) - Users appreciate the **intuitive interface** of Jetlink, making it easy to use and manage daily tasks effectively. (3 reviews) - Time-saving (3 reviews) - User Interface (3 reviews) - Automation (2 reviews) - Users love the **easy access** of the Jetlink Conversational AI Platform, quickly resolving requests and enhancing usability. (2 reviews) **What users dislike:** - Users note that **advanced configurations** often necessitate Jetlink team support, limiting self-service options and guidance for new users. (1 reviews) - Users find the **difficult learning** curve challenging, seeking more self-service options and guidance for complex features. (1 reviews) - Users feel the need for more **customization options** in the Jetlink Conversational AI Platform's chatbot interface. (1 reviews) - Users feel that the **unclear understanding** of advanced features limits their ability to fully utilize Jetlink Conversational AI Platform. (1 reviews) ## Jetlink Conversational AI Platform Reviews ### 1. Digital Projects Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Ecem E. | Digital Projects Manager - Consumer Healthcare, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Jetlink Conversational AI Platform?** prompt response in a right time is fantastic **What do you dislike about Jetlink Conversational AI Platform?** I love the services of Jetlink in many aspects **Recommendations to others considering Jetlink Conversational AI Platform:** When it comes to meaningful customer experince and high ROI achieved with customer satisfaction, Jetlink is an amazing partner! **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Thanks to Jetlink, we were able to understand the needs of our customers and provide them the most effective and informative answers. ### 2. Omnichannel conversational AI platform to automate your customer service operations **Rating:** 5.0/5.0 stars **Reviewed by:** Hakan . | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Jetlink Conversational AI Platform?** Jetlink's team is very proactive in ensuring that customers can use the platform effectively. The clever AI architecture and easy-to-use UI make managing conversations easy. **What do you dislike about Jetlink Conversational AI Platform?** When any problem occurs, the Jetlink team is really fast at solving issues. **Recommendations to others considering Jetlink Conversational AI Platform:** Examine your needs and let Jetlink create your customer support structure accordingly. Jetlink’s team is always there to assist you with really huge expertise about building customer support experiences with the latest AI technology. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We use Jetlink for our and customer projects. In our mobile development projects, the Jetlink conversational AI platform helps us create extensive user experiences related to customer support operations. ### 3. A company that appears to have the qualifications I might want to work for **Rating:** 5.0/5.0 stars **Reviewed by:** Oğulcan Y. | Digital Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Jetlink Conversational AI Platform?** Continuous development of the tool, qualified brand communication and strategies of its employees **What do you dislike about Jetlink Conversational AI Platform?** There isn't anything I don't like, Jetlink is one of the most innovative companies I have worked with **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** It provides the opportunity to answer the user's questions in a short time and deepens and qualifies the customer experience. ### 4. highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Gizem K. | Digital Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Jetlink Conversational AI Platform?** Proactivity of the team Perfect UX and CX **What do you dislike about Jetlink Conversational AI Platform?** Everything is excellent with this helpful team **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We can assist our customers 24/7 in all their processes from our digital platforms. ### 5. Our company is more proactive by using Jetlink Conversational AI Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Emrah K. | Operasyon Muduru, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Jetlink Conversational AI Platform?** Jetlink Conversational AI Platform has different solutions for our different needs. While we are answering hundreds of customer questions with the AI bot, we can also notify our visitors about our campaigns with proactive messages. **What do you dislike about Jetlink Conversational AI Platform?** I'd say nothing. When we encounter a problem, the Jetlink team is always ready to help. They solve it before you have anything to dislike. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink Conversational AI platform has a great feature called Proactive Messages. It allows you to do things like catching your visitor when they about the leave the page, or notify them by sending an open window message about your campaigns. It benefited us to inform our users about our campaigns. ### 6. Valuable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Jetlink Conversational AI Platform?** It is a user-friendly platform for both sides (customer and hotel staff). Very simple and effective. Also, they can create and generate every point according to your needs. **What do you dislike about Jetlink Conversational AI Platform?** About this, I do not have any specific things to say. We did not encounter any problems. **Recommendations to others considering Jetlink Conversational AI Platform:** You can always trust the team about being solution-oriented. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Our guests contact us whenever they want. That's why they feel more comfortable, and they do not need to break their good moments and go to the guest relations desk to solve their problems. ### 7. System and Network Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Ozan G. | System & Network Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Jetlink Conversational AI Platform?** While answering our customers' questions with the Jetlink artificial intelligence bot, we can also convey our campaigns to our customers. There is a good team that does not do their best for our demands. Quick edits, updates, fast customer support is great. Thanks to all the team. **What do you dislike about Jetlink Conversational AI Platform?** I'd say nothing. Only It should be noted that the Jquery and bootstrap components are up-to-date versions in the updates to the Jetlink application. Otherwise, a vulnerability occurs. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink Conversational AI platform has a great feature called Proactive Messages. ### 8. Thanks to beneficial partnership. **Rating:** 5.0/5.0 stars **Reviewed by:** Seda M. | Customer Experience Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Jetlink Conversational AI Platform?** Responsive customer support and highly accurate conversational AI platform **What do you dislike about Jetlink Conversational AI Platform?** Eveeeerything is perfect................. **Recommendations to others considering Jetlink Conversational AI Platform:** Eveeeerything is perfect **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Customers reach the solution without the need for a representative. Unsupervised learning feature was very useful. We doubled the number of requests we handled without increasing the number of people in our team. ### 9. Progress-oriented working system with alternative AI infrastructures. **Rating:** 5.0/5.0 stars **Reviewed by:** Alper T. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Jetlink Conversational AI Platform?** It is inspiring to work with a team that closely follows current technological developments and constantly improves itself. **What do you dislike about Jetlink Conversational AI Platform?** I didn't have a negative experience on our journey with Jetlink. I would like to work together again on another project. **Recommendations to others considering Jetlink Conversational AI Platform:** I would recommend they set up the chatbot appropriately for their company. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Thanks to the artificial intelligence-based chatbot, we achieved maximum efficiency in customer relations with minimum effort. We have seen that the integrated chatbot and live support systems can handle even the most challenging scenarios. ### 10. We are reachable by the customers 24/7 thanks to Jetlink Conversational AI Platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Serkan B. | Dealer After Sales Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Jetlink Conversational AI Platform?** Continuous development of Jetlink Conversational AI Platform and Jetlink team always keeping us informed. **What do you dislike about Jetlink Conversational AI Platform?** Our experience working with the Jetlink team has been always positive. **Recommendations to others considering Jetlink Conversational AI Platform:** Jetlink Conversational AI Platform is stunning. Working with the Jetlink team is super easy. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We don't let any questions unanswered on various channels. It would be impossible to answer all of the questions without Jetlink Conversational AI Platform. ### 11. Proactive approach, continuous improvement and new technologies. **Rating:** 5.0/5.0 stars **Reviewed by:** Murat A. | İç görü ve Call Center Yöneticisi, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Jetlink Conversational AI Platform?** We are having a blast working with Jetlink. We were able to find just what we need with this tool: Quick solutions with the Agile method and careful work in all processes with regular updates and quick customer support. The workflow is amazing **What do you dislike about Jetlink Conversational AI Platform?** Jetlink has provided consistently high level of performance and helped us maintain customer satisfaction. We’ve yet to have any negative experiences. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Customer experience and customer satisfaction are very important to our company. Thanks to the Jetlink chatbot and live support solutions, we optimized customer communication and increased customer satisfaction. We cannot think of our website, which gets high traffic daily, without Jetlink. ### 12. Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Erdem Y. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Jetlink Conversational AI Platform?** Excellent conversational AI infrastructure helps us to write creative dialogs. **What do you dislike about Jetlink Conversational AI Platform?** Nothing specific comes to mind.Nothing specific comes to mind. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Reducing the cost of human customer support. Also because of the banking regulations in our country, we needed on-prem service for the chatbot project. ### 13. Right product & Right team **Rating:** 5.0/5.0 stars **Reviewed by:** Hakkı E. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Jetlink Conversational AI Platform?** The product is comprehensive and responds to all requests in this segment. The team can efficiently transfer this product to the customer and report the results. **What do you dislike about Jetlink Conversational AI Platform?** Its target audience is primarily corporate customers. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink can offer single-channel messaging, multi-scenario-supported chatbots, and turnkey services. ### 14. It can easily identify deficiencies and find solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Alican T. | Mobile Banking Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Jetlink Conversational AI Platform?** İt is an easy to integrate your production. **What do you dislike about Jetlink Conversational AI Platform?** Backoffice application is a little bit slow. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Integrations in banks are subject to certain restrictions in terms of legislation. At this point, Jetlink always approached the solution. ### 15. Chatbot processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Jetlink Conversational AI Platform?** The 'product recommendation test' prepared within the scope of the chatbot attracted a lot of attention. A functional and practical method has shown up that determines the suitability of the products for the customer. As a result of a creation process that prioritizes user experience, we achieved our goal. **What do you dislike about Jetlink Conversational AI Platform?** I have no complaints about the product.. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** It made product selection easier for our customers and the scenarios were successful in this regard. ### 16. A reliable and simplifying partner since the beginning **Rating:** 5.0/5.0 stars **Reviewed by:** serdar b. | Head of IT Coordination, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Jetlink Conversational AI Platform?** A great team that is understanding and respectful of our requests and tries to do their best. Thanks to Chatbot's artificial intelligence infrastructure and the success of content management, we can communicate with our customers simultaneously and with high quality. **What do you dislike about Jetlink Conversational AI Platform?** We proceeded smoothly both in the pre-project period and throughout the project process. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink created special scenarios for customers/potential customers and enabled us to guide them correctly. In addition, we can follow the details of the customer - chatbot relationship thanks to the comprehensive reporting system. ### 17. About the artificial intelligence chatbot service **Rating:** 5.0/5.0 stars **Reviewed by:** Tunç K. | Bilgi Teknolojileri Koordinasyon Yetkilisi, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Jetlink Conversational AI Platform?** The Jetlink team's working style accelerated all processes, we are pleased. **What do you dislike about Jetlink Conversational AI Platform?** Nothing negative happened. Nothing negative happened. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Thanks to artificial intelligence's ability to handle intense content, we saved both time and labor. ### 18. Sales performance **Rating:** 4.5/5.0 stars **Reviewed by:** Walid B. | Executive Network Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Jetlink Conversational AI Platform?** Very supportive team. Very reactive to solve ongoing issues. Proposing innovative solutions **What do you dislike about Jetlink Conversational AI Platform?** The reports are hard to understand well. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Lead conversion ### 19. Saving cost and time with automized customer services **Rating:** 5.0/5.0 stars **Reviewed by:** Burak K. | Digital Experience Unit Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Jetlink Conversational AI Platform?** Jetlink Conversational AI’s sast and easy solutions for 24/7 customer services **What do you dislike about Jetlink Conversational AI Platform?** As Toyota Turkey, we have absoulety nothing to dislike about Jetlink Conversational AI. **Recommendations to others considering Jetlink Conversational AI Platform:** If you want to give customer services more customer at once and spend less cost and time, Jetlink Converastional AI will be the best match. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** It is inevitable to provide 24/7 customer service in the digitalizing world. Jetlink accelerates our 24/7 customer service process by automating it and allows us to increase the number of customers we can serve at the same time. ### 20. Fast and easy solutions and effective customer experience for banking & finance. **Rating:** 5.0/5.0 stars **Reviewed by:** Aziz K. | Executive Board Member, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Jetlink Conversational AI Platform?** Jetlink provides customized solutions, great account management, and fast responses to demands and requests. Product itself is highly capable of meeting the requirements. **What do you dislike about Jetlink Conversational AI Platform?** Perfect experience, nothing to dislike about Jetlink products and team. **Recommendations to others considering Jetlink Conversational AI Platform:** I am quite confident regarding the capability and technology stack of the platform. Besides that Jetlink customer success team always very supportive and they consult well on creating meaningful conversational experiences. If you need a comprehensive, secure and enterprise chatbot with complex needs. Take a look on them. You will be just fine **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Answering thousands of customer requests with a lower cost and higher efficiency from one place through a multichannel platform. ### 21. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Jetlink Conversational AI Platform?** Highly accurate coversational AI, with a great support team. Also UI/UX is great. **What do you dislike about Jetlink Conversational AI Platform?** No downsides for now, they develop the product continiously **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We increased our customer retention by providing a great chat solution. Our customers can interact with AI based chat engine before reaching to customer support assistant ### 22. Practical solution that digitizes the experience for our members **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Jetlink Conversational AI Platform?** Simultaneous communication and artificial intelligence support from a single channel **What do you dislike about Jetlink Conversational AI Platform?** What is the least useful aspect of the Jetlink Conversational AI Platform? What are the disadvantages of using the Jetlink Conversational AI Platform? **Recommendations to others considering Jetlink Conversational AI Platform:** v **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** The competent infrastructure of the chatbot and the continuous support we receive from Jetlink ### 23. Excellent lead generator for automotive industry **Rating:** 5.0/5.0 stars **Reviewed by:** Barış Y. | Digital Marketing Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Jetlink Conversational AI Platform?** Smooth user experience and high intent match accuracy rate **What do you dislike about Jetlink Conversational AI Platform?** The platform works perfectly starting from day one. **Recommendations to others considering Jetlink Conversational AI Platform:** Great lead generator. You wouldn't miss not a single lead with Jetlink proactive conversations. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We have increased our sales by selling cars to the leads generated by our chatbot. ### 24. Feedback for Jetlink **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Jetlink Conversational AI Platform?** With the help of Jetlink Conversational AI Platform, we can improve our conversation process day by day. In addition to that, we can enhance our lead process with higher conversation rates. **What do you dislike about Jetlink Conversational AI Platform?** I do not have any comments on this question. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We can connect to our potential customers faster to answer their questions and direct them to lead forms. ### 25. A team that makes things easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Selin K. | Marketing Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about Jetlink Conversational AI Platform?** They are working for development in every way in order to add value to the project. **What do you dislike about Jetlink Conversational AI Platform?** There is nothing I'm not satisfied with in conditions of Jetlink collaboration. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Since they have an end-user perspective, they always improve our relationship with our customers. I must also say that Jetlink is a valuable stakeholder that increases our sales. ### 26. Highly reccomend it for Consumer Healthcare Products **Rating:** 5.0/5.0 stars **Reviewed by:** Burak D. | CHC Turkey Digital & Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2021 **What do you like best about Jetlink Conversational AI Platform?** Very responsive and proactive team of experts with agile and customized chatbot solutions. **What do you dislike about Jetlink Conversational AI Platform?** Everything is going smoothly so nothing so far. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Answering thousands of customer questions regarding our products on our FB pages and websites. ### 27. Deren soykan chatbot review **Rating:** 5.0/5.0 stars **Reviewed by:** Deren S. | Citroen Digital Marketing Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about Jetlink Conversational AI Platform?** Provide Efficient customer relationship and lead management, proactivity of agency **What do you dislike about Jetlink Conversational AI Platform?** Nothing special to dislike in jetlink cooperation. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** With Jetlink we have 7/24 customer relationship management, we are close to our customer ## Jetlink Conversational AI Platform Discussions - [What is Jetlink Conversational AI Platform used for?](https://www.g2.com/discussions/what-is-jetlink-conversational-ai-platform-used-for) - [voices bot](https://www.g2.com/discussions/voices-bot) - 1 upvote - [View Jetlink Conversational AI Platform pricing details and edition comparison](https://www.g2.com/products/jetlink-conversational-ai-platform/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+16%3A02%3A05+-0500&secure%5Bsession_id%5D=a87c1bba-54ed-4abd-98a1-fbdd152207e3&secure%5Btoken%5D=5b7e0eee26095de58855cdbcd5ece506dfcf6075b2ecc5e81714ed66a85f2084&format=llm_user) ## Jetlink Conversational AI Platform Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Jetlink Conversational AI Platform Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,652 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)