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Jetlink Conversational AI Platform Reviews & Product Details - Page 2

Jetlink Conversational AI Platform Overview

What is Jetlink Conversational AI Platform?

Our virtual assistants automate and streamline the customer journey on digital and voice-based channels. They cater to the commonly asked questions/requests or can handover to live agents seamlessly resulting in greater customer satisfaction. Dialogue management with machine learning Assistants built on Jetlink can hold meaningful conversations with users - multi-step conversations that remember context and integrate business logic. Cutting Edge NLU Jetlink's NLU provides the technology to understand messages, determine intent, and capture key contextual information. Supports multiple languages, and both pre-trained and custom entities. Omnichannel Meet customers where they are: website or app, common messaging apps such as WhatsApp, or create a custom channel. Security & Privacy Keep customer data secure with on-prem or private cloud deployment. Build GDPR-compliant AI assistants. Customer Success team Best-in-class managed service designed specifically for chatbots. We monitor, train and refine your chatbots for the best customer experience

Jetlink Conversational AI Platform Details
Languages Supported
Arabic, German, English, French, Russian, Spanish, Turkish
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Product Description

Jetlink is the new front line of your customer service, empowering businesses to provide personalized automated experiences at scale - Jetlink's low-code / no-code powerful AI chatbot platform raises CSAT, reduces churn, and drives revenue - while freeing live agents to have greater impact. Jetlink’s Probabilistic AI™ and 3 layer NLP engine, your virtual assistant has the conversational intelligence to truly understand every customer. Your chatbot not only recognizes what customers are asking for, but also places importance on the context of their questions. That gives it the power to understand exactly if and when it should forward a customer to human support. Further, multiple conversational layers guarantee effective, human-like, and empathetic service.


Seller Details
Seller
Jetlink
Year Founded
2016
HQ Location
Amsterdam, NL
Twitter
@getwelocal
8 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Description

Jetlink offers conversational AI solutions, helping businesses engage customers with chatbots and virtual assistants across various digital channels.


Ozan Can K.
OK
Overview Provided by:
Co-founder and CEO at Jetlink - We're hiring

Recent Jetlink Conversational AI Platform Reviews

gulcin d.
GD
gulcin d.Small-Business (50 or fewer emp.)
5.0 out of 5
"A good solution partner"
an excellent business solution partner that approaches processes almost like a teammate, supporting brand strength with new suggestions.
Sezen S.
SS
Sezen S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Kolay bir arayüz ve geniş entegrasyon seçenekleri"
Farklı yapay zeka modelleri ve esnek entegrasyon seçenekleri ile kullanımı çok kolay bir arayüz sunması, bunlara ek olarak detaylı raporlama özelli...
Nur A.
NA
Nur A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Jetlink is Very Easy to Use and a Quickly Adaptable Chatbot"
Jetlink is very easy to use. UI is very user friendly. Also, when we teach our product's technical capabilities to the chatbot , it's AI can create...
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Jetlink Conversational AI Platform Media

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65 Jetlink Conversational AI Platform Reviews

4.9 out of 5
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Jetlink Conversational AI Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Jetlink Conversational AI PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Okan K.
OK
Customer Service Executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Jetlink Conversational AI Platform?

Usage language, ease of application, and user-friendly approach. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Working on more human-like experiences Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

We use it for creating more personalized experiences and holistic conversation. Review collected by and hosted on G2.com.

Erdem .
E
Project Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Jetlink Conversational AI Platform?

I would like to shout out Ozan Can Köseley and Kaan Tezgel for their outstanding customer management skills, for being incredibly patient and understanding of myself and my company as we work through all of this, and for really getting to know our business to customize our Jetlink experience fully. They have gone above and beyond to ensure that we get the most out of this incredible tool. Couldn't have asked to work with a better organization! Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Can't complain! Due to unexpected circumstances, there were many delays and processes to be done on our side before implementation. They were so patient through all that. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Lack of a usable chat platform on our website - Jetlink provides us with what we needed and much more. Review collected by and hosted on G2.com.

BT
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

AI-powered capabilities, ease of entegration, customization, process consulting, analytics and reporting. There is nothing more enjoyable than co-operating and co-creating with a well-educated, engaged and innovative team. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

The disadvantages are not related to Jetlink, but the technology is still very new, with innovations being announced all the time. Some things can be solved with existing technology, and when more effective solutions are introduced in the AI world, it may be necessary to iterate again. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Creating a genius agent with the use of AI while transferring information to the customer, enables a flexible communication channel that is managed very accurately and positioned correctly in the omnichannel world. The infinity of the world that can be built upon excites us all. Review collected by and hosted on G2.com.

Akbar A.
AA
İT Business Analyst
Banking
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

Streamlined interactions, innovative solutions, versatile functionality, reliable performance—Jetlink excels in every aspect! Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

The interface feels outdated, lacking modern aesthetics and intuitive navigation, hindering user experience. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Jetlink Conversational AI Platform tackles communication inefficiencies, automates tasks, and boosts customer engagement, enhancing productivity and satisfaction. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

The product develops with learnings and provides better answers to customers.

It is easy to implement changes or new features. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Controlling interface is already very easy to use but can be simplified further. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Supports website visitors with instant replies and directs them to right answer and product to create lead and sales. Review collected by and hosted on G2.com.

EK
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

-Being able to train and educate bots' answers according to your industry.

- Always adaptong to new tech and trends

- Fast paced and very hepful team makes all your management a lot easier. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Reporting tools might have been better.

Although they are adequate, there is still room for development Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Handling most of our customers' questions that require simple or less complex answers. Review collected by and hosted on G2.com.

Emre .
E
Senior Digital Marketing Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

Jetlink improved the quality of our customer experience by clarifying unanswered questions to the consumer. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Jetlink played a big role in realizing our dream of a user-friendly website. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Jetlink improved the quality of our customer experience by clarifying unanswered questions to the consumer. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

Yararlı ve anı kurtaran müşteri ile başarılı temas kuran bir platform. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Şirket kuralları dışında cevap verebiliyor. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Müşteriler ile konuşamadığımız durumlarda destek oluyor ve doğru bilgiye ulaşmalarını sağlıyor. Review collected by and hosted on G2.com.

Verified User in Paper & Forest Products
AP
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Jetlink Conversational AI Platform?

Hızlı yanıt almayı, ulaşılabilir olması hızlı çözüm sunulması Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

herhangi bir detay bulunmuyor, henüz olumsuz bir detay ile karşılaşmadım. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Müşteri ile ilk temasta yaşadığı olumsuz deneyimin tespiti yapılarak hızlıca çözüme kavuşturmayı sağlamaktadır. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Jetlink Conversational AI Platform?

Kolay çözüm sağlaması ve hızlı bir şekilde yanıt vermesi açısından çok avantajlı Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

henüz sevmediğim bir özelliği ile karşılaşmadım. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Müşterinin yaşadığı sorunların çözümlenmesini sağlamaktadır. Review collected by and hosted on G2.com.