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Top 10 Ivinex Alternatives & Competitors

By Ivinex
(3)4.7 out of 5

Looking for alternatives or competitors to Ivinex? Help Desk Software is a widely used technology, and many people are seeking secure, high quality software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Ivinex include reliability and ease of use. The best overall Ivinex alternative is Zendesk Support Suite. Other similar apps like Ivinex are Freshdesk, Salesforce Service Cloud, JustCall, and NICE CXone Mpower. Ivinex alternatives can be found in Help Desk Software but may also be in Contact Center Software or Social Customer Service Software.

Best Paid & Free Alternatives to Ivinex

  • Zendesk Support Suite
  • Freshdesk
  • Salesforce Service Cloud
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Top 10 Alternatives to Ivinex Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Ivinex stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Insurance, and Marketing and Advertising, and find the best product for your business.
    #1

  1. Zendesk Support Suite

    By Zendesk
    (6,151)4.3 out of 5

    2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Ivinex:
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    #2

  2. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    3. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Ivinex:
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    #3

  3. Salesforce Service Cloud

    By Salesforce
    (5,609)4.4 out of 5

    4. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Ivinex:
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    #4

  4. JustCall

    By Saas Labs
    (2,093)4.3 out of 5

    5. JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

    Categories in common with Ivinex:
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    #5

  5. NICE CXone Mpower

    By NICE
    (1,637)4.3 out of 5

    6. NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

    Categories in common with Ivinex:
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    #6

  6. LiveAgent

    By QualityUnit
    (1,510)4.5 out of 5

    7. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

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    #7

  7. Gladly

    By Gladly
    (994)4.7 out of 5

    8. Gladly is a customer service software.

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    #8

  8. Sprinklr Service

    By Sprinklr
    (497)4.3 out of 5

    9. Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

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    #9

  9. Dixa

    By Dixa
    (388)4.2 out of 5

    10. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Ivinex:
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    #10

  10. Zoho Desk

    By Zoho
    (6,247)4.4 out of 5

    11. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

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