iubenda Reviews & Product Details

I'm very technologically challenged, so I like that the site does a lot of the heavy lifting for you already.

That being said, there were still some things I needed help with, so I contacted support.

I got a reply right away, and the agent staid with me, live, until I was all sorted out!

Big shout out to Sahar Amini on the support team, who is an absolute gem! 🙏 Review collected by and hosted on G2.com.

So far, I haven't really noticed any. I will update here later if that changes! Review collected by and hosted on G2.com.

Mise en oeuvre de l'outil rapide et compréhensible

Le support client est comme indiqué trés réactif et a l'ecoute ! Review collected by and hosted on G2.com.

politiques peu clair concernant certains points Review collected by and hosted on G2.com.

Serious company very useful for privacy/cookie laws. Furthermore, the strong point is the assistance. I had some problems that they solved immediately and in a very competent manner.

I am very satisfied. Review collected by and hosted on G2.com.

Nothing, I like everything. I don't think there are things not to like. I had a very positive experience. Review collected by and hosted on G2.com.

Streamlines the whole process around compliance with GDPR and other regulations. The team has been super supportive and very informative. Review collected by and hosted on G2.com.

Nothing really, my only gripe used to be language support but that has already been adressed Review collected by and hosted on G2.com.

Whether it's their customer support (Frits has always been super helpful) or the UI to setup your privacy or cookie policy, we love using Iubenda and highly recommend. Review collected by and hosted on G2.com.

Honestly, no immediate downsides come to mind. Their help pages are quite comprehensive and informative. Review collected by and hosted on G2.com.

Our programmer opened a ticket, and Julia E. took the initiative multiple times over several weeks to keep us updated. Since I am not the programmer Julia patiently answered several questions. Review collected by and hosted on G2.com.

I hope that their new pricing schedule will be as good as it has been. Review collected by and hosted on G2.com.

It's so freaking easy (in fact) in a button of click generate all legal policies you required to online business globally, privacy policy, cookie policy, GDPR and almost every legal aspect of online business is covered. you just need to select what you want to create feel out the information and boom it's ready to integrate into your website, not only that but also if any update comes to the document you generated, it's automatically get updated. how cool is that? Just LOVE IT. Review collected by and hosted on G2.com.

Just one thing, it didn't scan a website to find out what tool is used by that site and include its generated privacy policy automatically, you need to add the manually but still, it's super helpful. Review collected by and hosted on G2.com.

The pre-filled texts, the discreet presence on the website pages Review collected by and hosted on G2.com.

The lack of operational technical support; the continuous flow of emails that are repetitive, unjustified, and not targeted to the recipient user. Review collected by and hosted on G2.com.

I really like that they notify you if any requirements change. I also like that I can simply connect the account if I want and the items (Terms & Conditions, Cookies, etc.) show up automatically. Review collected by and hosted on G2.com.

I think they make the 'legality' issues more difficult to understand and do not always make it clear what I need to do. They also tried to upsell after I purchased what I thought was full coverage. They were good to get all covered once brought to their attention. Review collected by and hosted on G2.com.

It is very easy to set up and configure. The web interface has most of the controls you expect to design your cookie banner. Custom design is possible, but it's not that straightforward to implement it. The generated cookie policy is ok, though not the best in the market. Review collected by and hosted on G2.com.

It is quite pricy for what it offers (especially compared with competitors like Cookiebot or OneTrust). The support usually fulfills your requests, but not at the first interaction: you have to push a little to have your answers. They make nasty marketing campaigns, scaring companies with the threat of fines and proposing useless cookie consent registries. Review collected by and hosted on G2.com.