--- title: ITSM Reports for Jira Service Management Reviews meta_title: 'ITSM Reports for Jira Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ITSM Reports for Jira Service Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 6 scale: '5' date_modified: '2025-12-10' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ITSM Reports for Jira Service Management Reviews **Vendor:** Appsvio - Atlassian Marketplace Partner **Category:** [Other IT Management Software](https://www.g2.com/categories/other-it-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 6 ## About ITSM Reports for Jira Service Management Unlock the power of data-driven decision-making with our cutting-edge ITSM Reports for Jira Service Management. Elevate your service desk efficiency and streamline your operations. ITSM Reports seamlessly integrates with Jira's native gadgets, providing you with instant access to a comprehensive suite of reports that will transform the way you manage your IT service desk. Reports available: Average CSAT – Customer Satisfaction Score Analysis: Gain valuable insights into customer satisfaction with a detailed breakdown of average CSAT scores. Identify top-performing agents and areas for improvement, ensuring an exceptional customer experience. Meeting SLA in Percentage – Workflow Optimization: Monitor and analyze agent workflows to ensure Service Level Agreements (SLAs) are met consistently. Eliminate bottlenecks and proactively address issues to enhance overall service desk performance. Assets Structure – Maximize Business Return: Optimize your asset base with a comprehensive view of your current assets' structure. Make informed decisions to maximize business returns and allocate resources efficiently. Request Distribution Over Time – Bubble-Based Heat Map: Visualize the creation and distribution of tickets over time through a dynamic bubble-based heat map. Empower your team to allocate resources more efficiently, improving response times and overall service quality. Organizations – Visualize Customer Relationships: Understand customer relationships at a glance by visualizing the distribution of customers across different organizations. Tailor your support strategies based on organization-specific needs and priorities. Request Channel Type – Monitor and Optimize: Track the origin and type of incoming tickets with a detailed breakdown of request channel types. Gain insights into the most trafficked channels, allowing you to optimize your support efforts effectively. ## ITSM Reports for Jira Service Management Reviews ### 1. Clear and Intuitive Dashboards Enhance Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about ITSM Reports for Jira Service Management?** Dashboards are clear and easy to understand. **What do you dislike about ITSM Reports for Jira Service Management?** Sometimes it takes a bit of time to load certain dashboards **What problems is ITSM Reports for Jira Service Management solving and how is that benefiting you?** Actually It makes tracking incidents and team workload much easier. ### 2. ITSM JSM Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ITSM Reports for Jira Service Management?** Our team are able to check the progress of all ongoing projects. We are also receiving updates whenever someone has commented for any progress so we can check the status of the project real time. **What do you dislike about ITSM Reports for Jira Service Management?** Only the platform seems crammed into a small space that sometimes, it is hard to look for the certain project when there are a lot of ongoing projects **What problems is ITSM Reports for Jira Service Management solving and how is that benefiting you?** It can generate reports of the projects so we can give it to the business faster. It is already readable by people that are not tech-savvy. ### 3. Real Time Monitoring of Issue Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Mark T. | Billing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about ITSM Reports for Jira Service Management?** Provides me with real time updates of the reported issues since it is integrated to other platforms like GMAIL and SLACK. **What do you dislike about ITSM Reports for Jira Service Management?** Nothing, as all funtionalities are important to my role. **What problems is ITSM Reports for Jira Service Management solving and how is that benefiting you?** It resolves day to day issues that are being reported like errors or bugs in the system. ### 4. Improves the visualization in Jira for Service Desk agents **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about ITSM Reports for Jira Service Management?** It helps to visualize workload and metrics for the service desk agents. **What do you dislike about ITSM Reports for Jira Service Management?** Addtional visualisations and charting options would deliver would enrich the experience **What problems is ITSM Reports for Jira Service Management solving and how is that benefiting you?** The core Jira Service Management experience lacks reports and visualisation options. The standard dashboard and reporting features are barebone and very basic. With this extension new visualisation options are added for the agents to track their work. ### 5. ITSM reports helped to track and analyze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ITSM Reports for Jira Service Management?** It provides a variety of built-in ITSM reports to help teams track and analyze their service management data. These reports cover areas like incidents, changes, problems, and more to provide visibility into service performance and workflows. **What do you dislike about ITSM Reports for Jira Service Management?** While JSM provides a good set of built-in ITSM reports, some users may find the selection to be limited or not fully aligned with their specific reporting needs.Customizing reports can require more advanced JQL knowledge and configuration. **What problems is ITSM Reports for Jira Service Management solving and how is that benefiting you?** ITSM reports in JSM integrate seamlessly with the broader Jira ecosystem. And teams can leverage Jira's powerful visualization and dashboard capabilities to enhance their ITSM reporting. ### 6. Great for generating monthly reports **Rating:** 4.0/5.0 stars **Reviewed by:** Madhurata _. | Monitoring Opeartions, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ITSM Reports for Jira Service Management?** Easy to use, Easy to implement. Great tool for generating monthly reports. Easy to understand. **What do you dislike about ITSM Reports for Jira Service Management?** Nothing as of now, everything is smooth and understandable. **What problems is ITSM Reports for Jira Service Management solving and how is that benefiting you?** It solved the manually report creating problems, everything is now done in few clicks. Reports created are easy to understand. - [View ITSM Reports for Jira Service Management pricing details and edition comparison](https://www.g2.com/products/itsm-reports-for-jira-service-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-05+15%3A05%3A30+-0500&secure%5Bsession_id%5D=eef18cae-e328-40fe-8f8f-8e14a99724db&secure%5Btoken%5D=fa2975b87ab666bddc74ca6f0723620145f25ff6a4d28cc515e56539bef5c8e8&format=llm_user) ## ITSM Reports for Jira Service Management Features **** - Specialized or Emerging Capabilities - Distinct IT & Software Development Functionality - Niche Application ## Top ITSM Reports for Jira Service Management Alternatives - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - 4.0/5.0 (556 reviews) - [IBM Cloud Pak for AIOps](https://www.g2.com/products/ibm-cloud-pak-for-aiops/reviews) - 4.2/5.0 (57 reviews) - [BMC AMI Ops](https://www.g2.com/products/bmc-ami-ops/reviews) - 4.1/5.0 (45 reviews)