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Top 10 iTop Alternatives & Competitors

By Combodo
(7)4.3 out of 5

Explore the best alternatives to iTop for users who need new software features or want to try different solutions. Service Desk Software is a widely used technology, and many people are seeking powerful, easy to use software solutions with automate ticket routing. Other important factors to consider when researching alternatives to iTop include reliability and ease of use. The best overall iTop alternative is GLPI. Other similar apps like iTop are Jira Service Management, ServiceNow IT Service Management, Freshservice, and SysAid. iTop alternatives can be found in Service Desk Software but may also be in IT Service Management Tools or Professional Services Automation Software.

Best Paid & Free Alternatives to iTop

  • GLPI
  • Jira Service Management
  • ServiceNow IT Service Management
Show More

Top 10 Alternatives to iTop Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how iTop stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Information Technology and Services, and Computer Software, and find the best product for your business.
    #1

  1. GLPI

    By TECLIB
    (37)4.5 out of 5

    2. GLPI is an incredible Free and Open-Source ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legit control over your company's IT budget, and expenses.

    Categories in common with iTop:

    Reviewers say compared to iTop, GLPI is:

    Easier to set up
    More usable
    Better at support
    See all GLPI reviews
    #2

  2. Jira Service Management

    By Atlassian
    (779)4.2 out of 5

    3. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with iTop:

    Reviewers say compared to iTop, Jira Service Management is:

    Easier to set up
    More usable
    Better at support
    See all Jira Service Management reviews
    Serviceaide ChangeGear
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    4. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website

    Reviewers say compared to iTop, Serviceaide ChangeGear is:

    Easier to set up
    More usable
    Better at support
    Visit Website
    #3

  4. ServiceNow IT Service Management

    By ServiceNow
    (874)4.3 out of 5

    5. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with iTop:

    Reviewers say compared to iTop, ServiceNow IT Service Management is:

    Easier to set up
    More usable
    Better at support
    See all ServiceNow IT Service Management reviews
    #4

  5. Freshservice

    By Freshworks
    (1,238)4.6 out of 5

    6. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with iTop:

    Reviewers say compared to iTop, Freshservice is:

    Easier to set up
    More usable
    Better at support
    See all Freshservice reviews
    #5

  6. SysAid

    By SysAid
    (710)4.5 out of 5

    7. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with iTop:

    Reviewers say compared to iTop, SysAid is:

    Easier to set up
    More usable
    Better at support
    See all SysAid reviews
    #6

  7. SolarWinds Service Desk

    By SolarWinds Worldwide LLC
    (742)4.3 out of 5

    8. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with iTop:

    Reviewers say compared to iTop, SolarWinds Service Desk is:

    Easier to set up
    More usable
    Better at support
    See all SolarWinds Service Desk reviews
    #7

  8. Autotask Professional Services Automation (PSA)

    By Kaseya
    (410)4.2 out of 5

    9. Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with iTop:
    Get a quote

    Reviewers say compared to iTop, Autotask Professional Services Automation (PSA) is:

    Easier to set up
    More usable
    Better at support
    See all Autotask Professional Services Automation (PSA) reviews
    #8

  9. LogMeIn Resolve

    By GoTo
    (439)4.4 out of 5

    10. LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

    Categories in common with iTop:

    Reviewers say compared to iTop, LogMeIn Resolve is:

    Easier to set up
    More usable
    Better at support
    See all LogMeIn Resolve reviews
    #9

  10. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    11. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with iTop:

    Reviewers say compared to iTop, Zendesk Support Suite is:

    Easier to set up
    More usable
    Better at support
    See all Zendesk Support Suite reviews
    #10

  11. ClickUp

    By ClickUp
    (10,042)4.7 out of 5

    12. ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.

    Categories in common with iTop:

    Reviewers say compared to iTop, ClickUp is:

    Easier to set up
    Better at support
    More usable
    See all ClickUp reviews
    Serviceaide ChangeGear
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    13. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website

    Reviewers say compared to iTop, Serviceaide ChangeGear is:

    Easier to set up
    More usable
    Better at support
    Visit Website

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