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Itnow Overview

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What is Itnow?

i.t.NOW has provided Managed IT Services to businesses for over 20 years. With a wealth of technical experience and customer first approach to IT management, we've allowed our clients to focus on what they do best and allow our team of experts to manage their technology. We offer guaranteed response times and can help with a wide range of business IT needs.

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Provider Description

i.t.NOW has provided Managed IT Services to businesses for over 20 years. With a wealth of technical experience and customer first approach to IT management, we've allowed our clients to focus on what they do best and allow our team of experts to manage their technology. We offer guaranteed response times and can help with a wide range of business IT needs.

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i.t.NOW

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Overview Provided by:

Mike Herrington

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Recent Itnow Reviews

7/22/2020

AM

Aaron M.Mid-Market (51-1000 emp.)

5.0 out of 5

"We've been with IT Now since the beginning"

We've used IT Now since before they were IT Now. In fact, clear back to when the CFO was building computers in his garage under the name of On Site...

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Aaron M.

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Jul 22, 2020

"We've been with IT Now since the beginning"

Describe the project or task Itnow helped with:

We've used IT Now since before they were IT Now. In fact, clear back to when the CFO was building computers in his garage under the name of On Site Computer Repair. We've grown alongside of them from 1 clinic to 3 clinics, from 4 providers to 11. They've been with us as our IT fixers, advisors, purchasers, and our friends. They know their stuff from top to bottom. They've helped us on many big projects, such as moving from laptops to a thin client based terminal server, moving to a VOIP based phone network, and recently transitioning to the cloud. We are in the middle of another expansion, and just beginning to look at the network changes that need to happen. They've been there for all of it, and we couldn't be happier! Review collected by and hosted on G2.com.

What do you like best about Itnow?

We love how fast they are getting to a problem. Review collected by and hosted on G2.com.

What do you dislike about Itnow?

As with any growing entity, we've lost touch with some of the employees. Fortunately we now have a dedicated CSR that is our main connection. Review collected by and hosted on G2.com.

Recommendations to others considering Itnow:

Consider their managed IT services, as in, pay a monthly amount for them to manage everything. It makes it so much nicer when you can call them anytime, and it smoothes out their cash flow to give them the ability to have regular employees on staff to help at a moments notice. That configuration works well for both parties. Review collected by and hosted on G2.com.

What problems is Itnow solving and how is that benefiting you?

Moving to a more robust total network configuration, with fewer potential middle ware fail points. Such as elimination of wireless router connections in favor of directly connected hard wired ones, and directly cloud-connected machines instead of terminal server connections. The project is still ongoing, but the benefits will be fewer system-wide down times and reduced network oversight needs by the manager. Review collected by and hosted on G2.com.

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