# itilite Reviews **Vendor:** itilite **Category:** [Travel Management Software](https://www.g2.com/categories/travel-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 714 ## About itilite ITILITE is a unified corporate travel management, expense management, and corporate card platform specifically designed for mid-market companies. This comprehensive solution caters to the needs of finance leaders, travel managers, and executive assistants, enabling them to effectively control costs, enforce travel policy compliance, and provide employees with a seamless booking and expense experienceโ€”all from a single platform. In the realm of travel management, ITILITE streamlines the booking process, allowing users to book flights, hotels, and rental cars in under 90 seconds. The platform's AI-powered booking engine intelligently surfaces the top three personalized, policy-compliant options for each trip, ensuring that users have access to over 500 airlines and 500,000 hotels. Additionally, ITILITE incorporates multi-level approval workflows with automated policy enforcement, which helps organizations maintain compliance while simplifying the travel booking experience. When it comes to expense management, ITILITE enhances efficiency by enabling employees to file expenses twice as fast. The platform features one-click receipt capture, OCR-powered receipt scanning, and automated expense reports, which significantly reduce the time spent on administrative tasks. Finance teams benefit from automated audits on every submission, which flag duplicates, weekend expenses, out-of-policy categories, and unusual spending patterns. Customizable dashboards and pre-built reports provide complete visibility into travel and entertainment (T&E) spending, allowing organizations to make informed financial decisions. ITILITE also offers a corporate card solution that provides 1.5% cashback on all travel-related expenditures. Users can issue corporate cards with specific spend limits, auto-assign transactions to general ledger codes and cost centers, and eliminate the need for manual reconciliation. The seamless card-to-expense matching feature further simplifies the process by removing the risk of double-entry, enhancing overall financial accuracy. Key differentiators of ITILITE include its ability to reduce overall travel costs through cost-aware booking incentives, improve finance team productivity, and increase employee satisfaction scores. The platform offers 24/7 human support with a rapid 30-second response time via chat, call, and email. With per-trip pricing at $10 and no hidden fees, ITILITE provides a transparent pricing model. Furthermore, it integrates seamlessly with various ERP and HRMS systems, such as SAP, NetSuite, Xero, BambooHR, Workday, and Okta, while also incorporating mileage tracking and per diem management features. Serving over 300 companies across diverse industries, ITILITE is a trusted solution for finance and operations leaders seeking a modern alternative to traditional travel and expense management systems. ## itilite Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of itilite, simplifying travel planning and providing efficient support and features. (92 reviews) - Users highlight the **easy booking** process of itilite, appreciating its seamless user journey and 24/7 support. (41 reviews) - Users appreciate the **exceptional customer service** and **ease of use** provided by Itilite, enhancing their booking experience. (38 reviews) - Users value the **exceptional customer support** from itilite, highlighting their responsiveness and professionalism in resolving issues. (34 reviews) - Users find it **minimal and user-friendly** , appreciating the seamless experience and ease of booking with itilite. (29 reviews) - Intuitive (26 reviews) - Convenience (20 reviews) - Efficiency (18 reviews) - Speed (18 reviews) - Simplicity (16 reviews) **What users dislike:** - Users find the **limited options** for booking vehicles and meals a drawback when using itilite. (18 reviews) - Users often experience **slow loading times** , which impacts the overall efficiency and user experience of itilite. (18 reviews) - Users often face **slow performance** with itilite, leading to delays in loading pages and impacting the user experience. (18 reviews) - Users face **booking issues** , including difficulty with multiple rentals, limited meal options, and group name mismatches. (15 reviews) - Users experience **inaccuracy issues** with Itilite, impacting flight details and expense report management significantly. (11 reviews) - Poor Interface Design (9 reviews) - Pricing Issues (9 reviews) - Poor Customer Support (8 reviews) - Approval Issues (7 reviews) - Learning Curve (7 reviews) ## itilite Reviews ### 1. A great tool for employee's reimbursements and flight bookings **Rating:** 4.0/5.0 stars **Reviewed by:** Paul Erik C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about itilite?** Through the platform of Itilite, expense reimbursement in our company is easier. Employees will send all their reimbursements in the website and this can be accessed by the approver and Finance team. Images are also stored in their website so this helped us on managing the file storage of each reimbursement. **What do you dislike about itilite?** When booking flights, Itilite shows a higher fare compared to other platforms and direct flights. **What problems is itilite solving and how is that benefiting you?** Problems that Itilite is solving are monitoring of reimbursement claims and ease of approval for each reimbursement. Itilite takes care of the submission, approval, and monitoring within our company. This helped us improve our TAT on processing reimbursements. ### 2. Itilite Review **Rating:** 5.0/5.0 stars **Reviewed by:** J.R. R. | District Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about itilite?** Simple to link flight, hotel and car to business trip **What do you dislike about itilite?** limited flights were available but keeps cost down **What problems is itilite solving and how is that benefiting you?** One stop for travel needs ### 3. EXPENSE REPORTS MADE PRECISE NOT NECESSARILY EASY **Rating:** 2.5/5.0 stars **Reviewed by:** Ken M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about itilite?** EVERYTHING IS PRECISE. IT'S EASIER TO ADD PICTURES ANS START WITH AN INVOICE. I LIKE THE APPROVAL TEXT I GET WHEN SOMEONE ON MY TEAM ENTERS A REPORT, I KNOW IT'S THERE AND THE EASE OF APPROVING IT IS EASY. **What do you dislike about itilite?** INFORMATION SPECIFIC TO ME DOESN'T SAVE AUTOMATICALLY OR HAVE A BUTTON TO SAVE LETS SAY COOKIES. i HAVE TO ENTER MY LOCATION ALL THE TIME, IN PREPARING MILEAGE IT'S THE SAME WAY. IT WAS SOLD TO MY BY MY SUPERIORS AS ONLY TAKING 2 SECONDS TO ENTER A REPORT. I'VE ONLY BEEN USING IT FOR A LITTLE OVER A MONTH SO THAT MAY CHANGE. **What problems is itilite solving and how is that benefiting you?** I DON'T KNOW THAT ITILITE HAS SOLVED ANY PROBLEMS FOR ME. OH IT HAS, I GET A TEXT WHEN ONE OF MY EMPLOYEES HAS SUBMITTED A NEW REPORT FOR APPROVAL. ### 4. Booking is very convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Kavish H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about itilite?** Most like feature about itilite is that they have so many different options from where you can book according to your preference. **What do you dislike about itilite?** There is nothing to dislike about itilite but the one thing which can be improved is the loading time. **What problems is itilite solving and how is that benefiting you?** In a single platform you can book all your travel and accomodation. The best part is that it will show you some plans including travel and accomodation. ### 5. Perfect resource **Rating:** 5.0/5.0 stars **Reviewed by:** Nirmal K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about itilite?** Hello all, I am using this application for almost 2 years, i got to know about this from my organisation, It was a very easy drive to use this application user freindly and most importantly reliable and fast. 100marks for the developer **What do you dislike about itilite?** As off now i havent found a bug but ill will be a very good if app automatically refresh background as somtimg when i open it in 1 day or 2 days then it was on last open page and didnt refresh by ots own **What problems is itilite solving and how is that benefiting you?** I can easily publish my travel data along with the location and easily most importantly i dont have to worry about future process as it is automatically directed my submission to higher authorities ### 6. New Age & Best solution for Flight bookings **Rating:** 5.0/5.0 stars **Reviewed by:** Rajender M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about itilite?** The Itilite platform is easy to use and gives the flexibility to book the flights of our own choice. For the high frequency travellers its an easy way to book the Air Tickets. In case of any clarity about the choices: the customer support team helps the fastest mode available. **What do you dislike about itilite?** The choices of the Hotel needs better selection based on individual choices and entitlement. Though the platform is easy to use and the choices are implemented easily. The platform has highest features as compared to the other travel booking platform. **What problems is itilite solving and how is that benefiting you?** Giving me a platform to make the bookings directly and is integrated with our corporate approval system. So no need of multiples emails, request, forwards, attachments. Everything is done centrally. ### 7. Excellent Implementation and On-Boarding experiance **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about itilite?** The Expense app is very intuitive. The customer Service experience is very good. The implementation and onboarding teams are great to work with. They are efficient and very detailed. Itilite handled the initial mass uploads for our entire configuration and setup, including the user accounts. **What do you dislike about itilite?** Sometimes the Travel app can be clunky, but they have released a new revision that positively addressed many of the concerns we and other clients had. They are making iterative improvements every month. **What problems is itilite solving and how is that benefiting you?** Our legacy Expense system was scheduled for deprecation. We needed to find a replacement that met our requirements with a cost-effective value. Just coming out of COVID, we no longer had a travel service partner, so Itilite also filled that gap as well. ### 8. Awesome Experience with Itilite..!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Anandan E. | Senior Manager - Central Maintenance ISEA, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about itilite?** It's so seamless and covers all your travel needs End to End. **What do you dislike about itilite?** Nothing Specific as of now. All good so far. **What problems is itilite solving and how is that benefiting you?** Single Point solution for all our Travel Booking Needs - Flights & Hotels in one go. The combination options which Itilite gives is too good. Also the flexibility to select between various options is also good. ### 9. Very easy to sign up for use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about itilite?** Easy to sign up and use. Love that shows all flights from different airlines, times and if there is nonstop or multiple stops. And you can filter out to just look at airlines, times, or number of stops. Makes finding flights so much easier and faster. It also shows me if any other employees have signed up for the same flights. **What do you dislike about itilite?** I had some issues when I first started as it would not show me all the flights at first but I signed out and back in and it has been working since. **What problems is itilite solving and how is that benefiting you?** HElps book cheapest fastest flights and we can see if others in the company are on the same flight ### 10. User friendly portal **Rating:** 4.0/5.0 stars **Reviewed by:** Vikas K. | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about itilite?** Itilite has an easy to use screens, with good response time and a simple workflow. For travels, it provides a range of flight and accomodation options for convenience. It is integrated to our intranet with single signon. **What do you dislike about itilite?** Some approvals still happen over email from itilite which should be avoided **What problems is itilite solving and how is that benefiting you?** Itilite is a feature rich solution for expense reports and travel management at finger tips. This has replaced our two inhouse solution which were rather basic ### 11. Far from being a corporate friendly product **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about itilite?** Itilites expense platform is good. We file in expense reports with proof and although lengthy it helps in being detailed. **What do you dislike about itilite?** Approval matrix for flight is ACTUALLY as below 1. Get flight booked: Get it approved from two layers of approval 2. After getting both approvals get approval on email as flight price has increased (Point is if you need extra approvals for upward revision of price of flight tickets, do you give the benefit when there is a downward revision of prices?) 3. Why no corporate tie ups to get free meal onboard flights Hotels And Accommodations: Worst part of this: You display the worst possible choice of hotels Over the past year I have had gotten hotels allocated that never existed Allocation done to a hotel that never knew Itilite, apparently you had booked it via Travelguru You purposely do not provide options for Bloomrooms even though they are the best budget hotels in Bengaluru. Your search purposely puts up more expensive and less quality hotel in searches. **What problems is itilite solving and how is that benefiting you?** Expense Reports are detailed ### 12. "Exceptional Accommodation and Seamless Booking: Praise for Itilite's Support Team" **Rating:** 5.0/5.0 stars **Reviewed by:** kiven b. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about itilite?** The support team at Itilite truly embodies the essence of accommodation. They efficiently addressed all my concerns and promptly responded to my inquiries. A heartfelt commendation to the Itilite support staff! They have undoubtedly made my booking experience incredibly seamless and hassle-free. **What do you dislike about itilite?** My initial flight booking, unfortunately, became unavailable after payment was already processed. This led me to book an alternative flight, resulting in another deduction from my account. It would be beneficial to have a preventive system for such occurrences. Nonetheless, I must express my gratitude to Itilite for swiftly addressing the issue and promptly refunding the double payment back into my account. **What problems is itilite solving and how is that benefiting you?** Itilite proves to be exceptionally beneficial for flight bookings. Their service facilitated an effortless and smooth booking experience. Their curated list of flight recommendations, sorted from least to most expensive, was particularly valuable. Thanks to Itilite, I was able to find a flight that perfectly aligned with my financial means. ### 13. Very Very good ... Response the end perspective was really great **Rating:** 5.0/5.0 stars **Reviewed by:** Anil Peddabale i. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2024 **What do you like best about itilite?** Very simple and better served. Great support given by the team.. very easy to assess and book the tickets. all the features are really great. easy to integrate and implementation. Fequency of use will be from here **What do you dislike about itilite?** Keep up the good work. need to maintain the same **What problems is itilite solving and how is that benefiting you?** getting tickets ### 14. Travel made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about itilite?** Scheduling business travel was easy and convenient within the system. I was able to quickly compare flights and make a decision about which flights to book. It was easy to update my flights day of travel when my work schedule changed. **What do you dislike about itilite?** I wasn't able to add my KTN during the booking process. I had to add it directly with the airlines. Honestly this was just a minor inconvenience, so not much to complain about. **What problems is itilite solving and how is that benefiting you?** It allows me to book business travel without having to go through an extensive approval and reimbursement process. ### 15. Seamless Booking Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Nikitha R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about itilite?** I recently had the pleasure of using the Itilite platform to book my business trip, and I must say that my experience was nothing short of exceptional. From start to finish, Itilite provided me with a seamless and efficient booking experience that exceeded my expectations. User-Friendly Interface: Itilite's user-friendly interface made it incredibly easy to navigate through the platform. I could quickly enter my travel details, preferences, and budget, and the platform provided me with a range of suitable options within seconds. Customization Options: Itilite stands out for its impressive customization options. I could tailor my trip according to my specific requirements, such as preferred airlines, hotels, and even meal preferences. This level of personalization ensured that my trip met all my needs and preferences. **What do you dislike about itilite?** The delay in booking confirmation. Faced this multiple times. **What problems is itilite solving and how is that benefiting you?** Itilite is primarily resolving the problem of streamlining and optimizing the business travel booking process. ### 16. High quality app to the one who is looking to improve their overall digital experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Salman K. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about itilite?** Itilite has quickly become one of my favorite apps, thanks to its sleek design and powerful features. The appโ€™s versatility allows me to stay calculated, organized, informed, and connected, all from the convenience of my mobile device. I appreciate the attention to detail and dedication to user satisfaction that the developers have put into [ITILITE]. Itโ€™s truly a game-changer and a must-have app for anyone looking to improve their overall digital experience.โ€ **What do you dislike about itilite?** Previously it was little sluggish but now they have fixed that **What problems is itilite solving and how is that benefiting you?** It helps us to keep organising, calculated, records , connected & informed & some bugs of app was sluggish which our all fixed . ### 17. Easy to search, shop rates and book! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about itilite?** I personally like the snapshot of all booking options, rates, and being able to drill down to time of day on my flight options. It's handy that all my travel details and memberships are saved, which makes for a quick and easy checkout process. The customer support is fast, friendly and accurate. Also, when needing to cancel flights the process is very smooth. **What do you dislike about itilite?** As much as I like the drill down option for flight times, I wish I had the option in the tool to do "flexible" to see all times/rates at a glance. **What problems is itilite solving and how is that benefiting you?** The platform has allowed for a one stop shot for business travel. The approval process ensures our team remains in budget and in the know on all travel plans. The platform is great for taking our company budget and guidelines into consideration before booking. ### 18. Best Way to Plan Travel **Rating:** 5.0/5.0 stars **Reviewed by:** Joel R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about itilite?** I had to make a change to my flight and the response time was amazing. Thank you for all your support to meet my travel aganda **What do you dislike about itilite?** Honestly, It's been great, I thought it would be hard to change to this site yet it's been very easy to navigate and find support. **What problems is itilite solving and how is that benefiting you?** Travel cost and budget management for team flight travel ### 19. Nice experience with all travels! **Rating:** 4.5/5.0 stars **Reviewed by:** RAJASEKHAR K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about itilite?** The efficiency when we're booking tickets! **What do you dislike about itilite?** More rewards for frequent travellers should be given! **What problems is itilite solving and how is that benefiting you?** It's very fast when we're booking tickets. ### 20. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Shelley K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about itilite?** The website is very user friendly. Anytime I have needed help the customer service is stellar and you get someone right away. Their follow up is amazing. **What do you dislike about itilite?** I don't have anything negative to say about this company. **What problems is itilite solving and how is that benefiting you?** Ease of use for users and manager approval of travel. ### 21. Faster service and accurate information to the user **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about itilite?** The Information provided regarding the tickets, airlines details are very accurate and faster service with the relevant details. Also customer service is very good and they responded instantly and resolved the query **What do you dislike about itilite?** Nothing so far and it's better to use SMS service to mobile number, Just a recommendation **What problems is itilite solving and how is that benefiting you?** Easy to track all the expense and travel request and proper hierarchy level aprovals are managed very well. Also there is clear information about the request to all the approvers **Official Response from Debadrita Banik:** > Hi Vivek, Thank you for taking out the time to review ITILITE! We're glad you're loving our service. Best Regards, Debadrita. ### 22. This product does a great job of planning trip **Rating:** 4.0/5.0 stars **Reviewed by:** cornelius c. | Project Manager\Sr. Real Estate Specialist - Wireless Telecom, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about itilite?** The ease of use for my business trips. Searching for hotels and rentals are a breeze with the software. I also like that they incorporate company policy to ensure I can stay complient. **What do you dislike about itilite?** Need more security. Would like to use passkey with mobile app. **What problems is itilite solving and how is that benefiting you?** Don't have any issues ### 23. Easy, stress-free trip planning! **Rating:** 5.0/5.0 stars **Reviewed by:** Nichole J. | Legal Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about itilite?** Itilite makes booking travel for work and pleasure a breeze! **What do you dislike about itilite?** I wish prices were a little lower comparing to discount sites you find online. **What problems is itilite solving and how is that benefiting you?** Business travel ### 24. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about itilite?** The dashboard is intuitive and clearly displays upcoming trips - not something every travel platform can say! **What do you dislike about itilite?** Nothing so far - my experience has been good. **What problems is itilite solving and how is that benefiting you?** Booking travel ### 25. Made my trip planning easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about itilite?** Very easy to use. Made my business trip planning easy. I really liked how I could which flights the other people in my group were on. **What do you dislike about itilite?** No problems to report, everything went smoothly. **What problems is itilite solving and how is that benefiting you?** Allowed me to book my flight for a business trip with ease. ### 26. itiilite - For Best Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dilpreet Atwal i. | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about itilite?** As a business user, I must reserve the tickets and make the payment to HR. Prior to this procedure, a third party had to reserve tickets on our behalf before beginning the claims procedure. We now have control over all of these things. The entire process is under our complete control and runs smoothly and seamlessly. Many thanks, guys. Best wishes ๐Ÿ‘๐Ÿ‘๐ŸŽ‰๐ŸŽ‰ **What do you dislike about itilite?** Create a video or manual for first time user explaining the application **What problems is itilite solving and how is that benefiting you?** Booking flight and hotel is very smooth. Approval process earlier was difficult ### 27. It is a delightful hassalefree experience **Rating:** 5.0/5.0 stars **Reviewed by:** Roma1 Nankani i. | Executive PM, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about itilite?** It goes step by step without much dependency. The predefined and Automated process is very nicely done. **What do you dislike about itilite?** Image or receipt upload option needs some improvement **What problems is itilite solving and how is that benefiting you?** Earlier claiming travel releated expenses, perdiem and other details needed lot of time, but with itilite it is very easy ### 28. Ililite is not light in any area **Rating:** 4.0/5.0 stars **Reviewed by:** Amy L S. | Corporate Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about itilite?** Easy to navigate to all of the pags and find what oyu are lookign for. Ease of upload to files and drop downs to find what you need and get the job done. **What do you dislike about itilite?** Sometimes you can upload a receipt and it will hold it in the worng area and you have to search for it **What problems is itilite solving and how is that benefiting you?** It helps me keep track of all my receipts trips and itmes for me to have a glance and my finger tips to submit my report ### 29. SWGDE 2024 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about itilite?** The website and system was easy to use and well developed **What do you dislike about itilite?** There was nothing about it that I did not like **What problems is itilite solving and how is that benefiting you?** It solved booking airline issues and travel. ### 30. Itilite is the simplest way to complete my expense report **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen S. | Task Force Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about itilite?** I can upload several pictures of a receipt for one expense which I couldn't do with other applications. Plus, it was easy to select a category for the expense. No training was required. I found Itilite to be simple to use which made the process to submit my expense report quick and easy! **What do you dislike about itilite?** The one thing I would change is the ability to type in a business such as an airport name and the location auto populate. **What problems is itilite solving and how is that benefiting you?** Weekly Expense Report ### 31. Itilite is a delight!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Faiyaz Uddin A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about itilite?** Thanks to ITILITE, not only is every service required by a frequent traveller at my fingertips, I can plan my business trips with just a few clicks. The hassle and unpredictability of travelling is now gone, allowing me to focus completely on my work. ITILITE is a wonderful service that caters to those looking for efficient and reliable bookings. **What do you dislike about itilite?** It keeps me away from my family ๐Ÿ™‚๐Ÿ™‚๐Ÿ™‚๐Ÿ™‚ **What problems is itilite solving and how is that benefiting you?** It provides me the perfect platform to meet all my business travel needs. ### 32. Lovely and Supportive Support Centre **Rating:** 5.0/5.0 stars **Reviewed by:** UMESH K. | Senior Sales Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about itilite?** Always supported staff and easy to use application. **What do you dislike about itilite?** Still Nothinng any issue. always supportive staff. **What problems is itilite solving and how is that benefiting you?** Hotel Quality if omrpve very helpfull for customer. ### 33. it is good to connect the team **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about itilite?** I mostly travel in late hours and sudden trip then i have to connect with them it is easy to connect and get respones very well. **What do you dislike about itilite?** the option in hotels itlite has most of treeboo hotels i hade stayed many but the quality and linnen on property not good **What problems is itilite solving and how is that benefiting you?** it helps to make easy my trips. and improve the find option ### 34. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about itilite?** It was very easy to use. All the options right in one place. Customer service was prompt and very helpful. **What do you dislike about itilite?** The prices changed after booking and I had to re-book. **What problems is itilite solving and how is that benefiting you?** Ease of booking and finding the best flight options. ### 35. They have been managing my business travels since 2021 and I have been very happy **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about itilite?** The portal is easy to use and you can create a trip and email to customise to your needs. Approval process is easy and I can manage my trips with ease. I use it very often and it is very convenient with the prompt customer support in case of any issues. **What do you dislike about itilite?** Hotel booking and options can be better with latest images + reviews attached in the booking portal **What problems is itilite solving and how is that benefiting you?** Travel Management for my business travels ### 36. Best and excellent platform for Reimbursements **Rating:** 5.0/5.0 stars **Reviewed by:** Ajmer Singh T. | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about itilite?** I love itilite so much its is easy to handle easy to maintain our expenses and submission. Its also reminds for expense and approvals everything is awesome about the itilite platform. **What do you dislike about itilite?** There is nothing to dislike everything is awesome about the itilite. Will recommend to everyone for hassle free services. **What problems is itilite solving and how is that benefiting you?** I am Working on ground it helps me to keep my expenses updated and handy to use without any glitches.because of this i get my reimbursement timely. ### 37. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Yogesh N. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about itilite?** Easiest way to find best price and timing flight **What do you dislike about itilite?** Its taking too much time to explore. Needs to improve **What problems is itilite solving and how is that benefiting you?** Easy process, can put details which you wanted eg timing ### 38. Excellent customer service when travel plans change! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about itilite?** Easy to book flights, saves me from having to pay out of pocket and carry the charges for months before reimbursement, and exceptional customer service when I have to make changes. **What do you dislike about itilite?** Nothing at present - super easy and convenient so far! **What problems is itilite solving and how is that benefiting you?** Itilite prevents me from having to pay out of pocket for business travel and then carry the balance for months while awaiting reimbursement. ### 39. Good experience with booking flights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about itilite?** I enjoyed the functionality of the site in booking flinghts and didn't feel that it took you through another 3rd party provider which can be problematic with confirmations and retrieving your travel points. **What do you dislike about itilite?** I wish it was a little more integrated into systems like Outlook to show your upcoming travel easily in your calendar. **What problems is itilite solving and how is that benefiting you?** Booking of flights and hotels for business travel. ### 40. Excellent platform for overall travel management **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu A. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about itilite?** The inclusive service where one can manage every aspect of the travel in a single platform. Second best if the quick response from the backend team. **What do you dislike about itilite?** Since the platform is still evolving, the choices at times are limited. This is more of a problem in tier 2 cities. **What problems is itilite solving and how is that benefiting you?** For travel: it's a single POC for all the travel needs. During long corporate tours, this inclusive feature helps tremendously for a stress free work. For Expense management: It's a very simple and effective mechanism. Tracking is also on point. ### 41. Streamlining Business Travel with ITILITE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about itilite?** One of the standout features is the intuitive itinerary management system. It seamlessly integrates with various travel providers, allowing me to consolidate all my bookings in one place. This not only saves time but also ensures that I have all the necessary details at my fingertips. **What do you dislike about itilite?** The reporting features, while functional, could benefit from more depth and customization options. **What problems is itilite solving and how is that benefiting you?** Itinerary Consolidation. ITILITE consolidates all travel-related information in one place. ### 42. Keep It Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Akhila Vannala C. | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about itilite?** Best to use for Booking Tickets and raise expenses. Simple and very easy to use. **What do you dislike about itilite?** Could have made somewhat intresting with the UI. **What problems is itilite solving and how is that benefiting you?** Travel and Expenses. ### 43. Good travel booking platform **Rating:** 4.5/5.0 stars **Reviewed by:** Anup P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about itilite?** Everything is easy to use .Very less implementation is needed to get to the target area .It can be used anywhere anytime .Lot of features are there for selection .Integration part is also well managed . **What do you dislike about itilite?** Local town bookings are less as compared.Once the coice is done booking confirmation is slow from customer support **What problems is itilite solving and how is that benefiting you?** itilite is solving a big problem in today's era for getting things easily in hands .Travel is the most important factor in a job or business beacuse we need to spend a lot of time on travel .So if everything is lined up correctly then the execution will be also good . Itilite has helped me to cover my challenge of getting into a budgeted hotels as we have certain limits from company . ### 44. Simple, quick, and user-friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about itilite?** It was super easy to upload my receipts and input details of my expenses. I was reimbursed very quickly. The website is very intuitive and takes the dread out of tracking expenses. **What do you dislike about itilite?** Nothing, it was great. I can't think of any issues. **What problems is itilite solving and how is that benefiting you?** Makes it easy and fast so I don't forget to track the expenses. ### 45. Very simple and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Carol K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about itilite?** It has all of the options at your fingertips **What do you dislike about itilite?** Since it is new to my company, just getting used to using it **What problems is itilite solving and how is that benefiting you?** Once the charges show up, I can submit my expenses. I do not have to wait until the day before it is due. ### 46. Easy and fast **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about itilite?** Very easy to navigate and all the flight/ travel in fo in one easy step. **What do you dislike about itilite?** There was not anything I did not like about it. **What problems is itilite solving and how is that benefiting you?** Na ### 47. No more lost receipts **Rating:** 5.0/5.0 stars **Reviewed by:** Abdullah Q. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about itilite?** Having the ability to quickly to take a photo of the receipt and create the reimbursement item right away is great. **What do you dislike about itilite?** I don't really find anything that is not good. I like how everything works so far. **What problems is itilite solving and how is that benefiting you?** No more keeping paper receipts on hand to get reimbursements. ### 48. Its all in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about itilite?** being able to book a flight, a hotel and a rental car all in one place is very helpful **What do you dislike about itilite?** Just accross the board, its always hard to compare pricing with other vendors like Hotel Engine and Lodgelink **What problems is itilite solving and how is that benefiting you?** Booking all in one place ### 49. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Sanju P. | Area Sales Associate, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about itilite?** Fast Service and Support they gave me during my first booking.that was awesome **What do you dislike about itilite?** Nothing but sometimes their portal did not respond.need to upgrade the software and mobile app for fast working **What problems is itilite solving and how is that benefiting you?** One platform for better reservation of air tickets ### 50. 1 year Feedback from a frequent user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about itilite?** Customer service is prompt. I use the service frequently and itilite provides overall a very decent support. **What do you dislike about itilite?** Can have more options and offers for corporate bookings specially with air travel. Hotels doesn't come with cancellation policy which is a major setback. **What problems is itilite solving and how is that benefiting you?** Travel management ## itilite Discussions - [Is there a way I can suggest itilite to add a hotel or a property to their portfolio?](https://www.g2.com/discussions/40977-is-there-a-way-i-can-suggest-itilite-to-add-a-hotel-or-a-property-to-their-portfolio) - 2 comments, 1 upvote - [When will it be available for B to C?](https://www.g2.com/discussions/35324-when-will-it-be-available-for-b-to-c) - 1 comment, 1 upvote - [How are you managing the expense management as of now?](https://www.g2.com/discussions/32079-how-are-you-managing-the-expense-management-as-of-now) - 1 comment, 1 upvote - [View itilite pricing details and edition comparison](https://www.g2.com/products/itilite/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-15+00%3A08%3A24+-0500&secure%5Bsession_id%5D=07ca28c2-dade-4fed-9dc1-ed1c5b4aca50&secure%5Btoken%5D=f42c4342904f312b6fdc55f1ab292c03580acbde595737f86be97f2c37f47c08&format=llm_user) ## itilite Integrations - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## itilite Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Credit Card Integration **Expense Reporting** - Expense Automation - Integration - Compliance - Mobile Functionality **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations **Approval ** - Rules - Workflows - Submit **AI - Travel Management** - Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support ## Top itilite Alternatives - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (6,951 reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - 4.7/5.0 (8,945 reviews) - [Happay](https://www.g2.com/products/happay/reviews) - 4.5/5.0 (424 reviews)