# itilite Reviews **Vendor:** itilite **Category:** [Travel Management Software](https://www.g2.com/categories/travel-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 714 ## About itilite ITILITE is a unified corporate travel management, expense management, and corporate card platform specifically designed for mid-market companies. This comprehensive solution caters to the needs of finance leaders, travel managers, and executive assistants, enabling them to effectively control costs, enforce travel policy compliance, and provide employees with a seamless booking and expense experience—all from a single platform. In the realm of travel management, ITILITE streamlines the booking process, allowing users to book flights, hotels, and rental cars in under 90 seconds. The platform's AI-powered booking engine intelligently surfaces the top three personalized, policy-compliant options for each trip, ensuring that users have access to over 500 airlines and 500,000 hotels. Additionally, ITILITE incorporates multi-level approval workflows with automated policy enforcement, which helps organizations maintain compliance while simplifying the travel booking experience. When it comes to expense management, ITILITE enhances efficiency by enabling employees to file expenses twice as fast. The platform features one-click receipt capture, OCR-powered receipt scanning, and automated expense reports, which significantly reduce the time spent on administrative tasks. Finance teams benefit from automated audits on every submission, which flag duplicates, weekend expenses, out-of-policy categories, and unusual spending patterns. Customizable dashboards and pre-built reports provide complete visibility into travel and entertainment (T&E) spending, allowing organizations to make informed financial decisions. ITILITE also offers a corporate card solution that provides 1.5% cashback on all travel-related expenditures. Users can issue corporate cards with specific spend limits, auto-assign transactions to general ledger codes and cost centers, and eliminate the need for manual reconciliation. The seamless card-to-expense matching feature further simplifies the process by removing the risk of double-entry, enhancing overall financial accuracy. Key differentiators of ITILITE include its ability to reduce overall travel costs through cost-aware booking incentives, improve finance team productivity, and increase employee satisfaction scores. The platform offers 24/7 human support with a rapid 30-second response time via chat, call, and email. With per-trip pricing at $10 and no hidden fees, ITILITE provides a transparent pricing model. Furthermore, it integrates seamlessly with various ERP and HRMS systems, such as SAP, NetSuite, Xero, BambooHR, Workday, and Okta, while also incorporating mileage tracking and per diem management features. Serving over 300 companies across diverse industries, ITILITE is a trusted solution for finance and operations leaders seeking a modern alternative to traditional travel and expense management systems. ## itilite Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of itilite, simplifying travel planning and providing efficient support and features. (92 reviews) - Users highlight the **easy booking** process of itilite, appreciating its seamless user journey and 24/7 support. (41 reviews) - Users appreciate the **exceptional customer service** and **ease of use** provided by Itilite, enhancing their booking experience. (38 reviews) - Users value the **exceptional customer support** from itilite, highlighting their responsiveness and professionalism in resolving issues. (34 reviews) - Users find it **minimal and user-friendly** , appreciating the seamless experience and ease of booking with itilite. (29 reviews) - Intuitive (26 reviews) - Convenience (20 reviews) - Efficiency (18 reviews) - Speed (18 reviews) - Simplicity (16 reviews) **What users dislike:** - Users find the **limited options** for booking vehicles and meals a drawback when using itilite. (18 reviews) - Users often experience **slow loading times** , which impacts the overall efficiency and user experience of itilite. (18 reviews) - Users often face **slow performance** with itilite, leading to delays in loading pages and impacting the user experience. (18 reviews) - Users face **booking issues** , including difficulty with multiple rentals, limited meal options, and group name mismatches. (15 reviews) - Users experience **inaccuracy issues** with Itilite, impacting flight details and expense report management significantly. (11 reviews) - Poor Interface Design (9 reviews) - Pricing Issues (9 reviews) - Poor Customer Support (8 reviews) - Approval Issues (7 reviews) - Learning Curve (7 reviews) ## itilite Reviews ### 1. Game-changer for corporate travel and expense management **Rating:** 5.0/5.0 stars **Reviewed by:** Shalu G. | Custom software Engineer Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about itilite?** Honestly there are a few things I genuinely like about ITILITE. Support No real complaints here. Every time we've reached out, the team has been responsive and actually helpful. Issues don't linger and we've never felt like we were chasing someone down for an answer. That alone puts them ahead of a lot of tools we've used. Ease of Use The UI is one of those things you don't notice when it works well — and that's exactly how it's been. Nothing feels out of place, the flows are logical, and new users pick it up without needing a manual. We haven't had a single "how do I find this" moment that turned into a real problem. Reporting The reporting has been solid. Getting visibility into travel spend, policy compliance and booking trends is straightforward and the data is presented in a way that actually makes sense. Pulling reports for leadership takes minutes, not hours. UI / UX The interface makes sense for the most part. Once you get past the initial setup, the core travel booking flow is fairly straightforward and the dashboard gives you a decent overview of what's going on without too much digging. AI / Intelligence The policy compliance checks are actually pretty smart. It flags out-of-policy bookings before they go through, which has saved us from a few awkward conversations. Not perfect but better than doing it manually. Integrations Connects with our HR and finance tools without too much trouble. The data sync works reliably and we haven't had major issues with it breaking on us. Performance & Speed Search results for flights and hotels load reasonably fast. Booking confirmations come through quickly and the mobile app works well enough for employees on the go. Support & Onboarding The initial onboarding was structured and the team was available when we had questions. They assigned us an account manager which helped during the early weeks. Pricing / ROI The savings tracker is a nice touch — it shows how much is being saved against market rates which makes it easier to justify the tool internally. **What do you dislike about itilite?** Honestly, nothing major stands out as a dislike so far. The platform has been doing what we need it to do and we haven't run into any real issues worth calling out. Maybe a few minor things here and there but nothing that's actually impacted our work in a meaningful way. No complaints from the team either. Overall nothing stands out as something I'd want changed right now. It's doing what it's supposed to do and doing it well. **What problems is itilite solving and how is that benefiting you?** Before ITILITE, managing corporate travel was a mess. Bookings were scattered, expense reports were piling up manually, and there was zero visibility into what was actually being spent. Getting approvals done took forever and employees were often booking outside policy without anyone catching it in time. ITILITE brought everything under one roof. The booking process is now structured and policy-compliant by default, so we're not chasing people after the fact. Approvals that used to take a day or two now happen in minutes. The reporting gives us a clear picture of travel spend in real time, which has made budget conversations with leadership a lot easier. The biggest benefit honestly has been the time saved. Our finance and admin team is no longer buried in reconciliation every month. Everything is tracked, organised and accessible without anyone having to dig for it. It's made the whole travel management process something we don't dread anymore. ### 2. Seamless Travel Booking with Room for Mobile Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Amit V. | Sr. Solutions Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about itilite?** I like the ease of booking and modifying flights and hotels with itilite if needed, along with the notifications that keep us updated. It's seamless, streamlined, and easy to adjust to changes, which is a big advantage. Every minute saved in searching for flights and confirming the bookings is valuable. Modifications are super fast, and the notifications are the icing on the cake. I also appreciate that itilite requires no setup since it's an online software, making it very easy to use. **What do you dislike about itilite?** I would like a little better user experience to kind of make our life even more better. And of course mobile compatibility and maybe a mobile application. **What problems is itilite solving and how is that benefiting you?** I use Itilite to streamline travel booking, making it seamless and easy to modify as needed, saving us time. It keeps us updated with notifications, which is a real plus during our busy workdays. ### 3. Seamless Travel Management with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Heaven M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about itilite?** I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appreciate the easy access to invoices and financial data, along with the integration of virtual card information in the system. The data tracking and reporting features are something I definitely value, especially with the addition of the new Iris feature. The initial setup was very smooth and straightforward, thanks to the helpful customer success manager who guided us through the platform, addressed questions promptly, and resolved any issues. The itilite team has always been responsive and supportive. **What do you dislike about itilite?** I would like the flight, rental, and lodging booking process to be altogether instead of separate steps and I would like to be able to skip booking a hotel or rental in the process of booking rather than starting all over and reselecting flights. If there was an option to skip a step and move on to the next booking piece without having to go back, that would be helpful. **What problems is itilite solving and how is that benefiting you?** I find itilite makes booking travel simple, saving me time. It offers quick support, user-friendly access to invoices and financial data, and includes virtual card information. I also appreciate the data tracking and reporting features and the new Iris feature. ### 4. Simple Flight Booking with Minor Rescheduling Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Prasanna B. | Senior Product Specialist – Embedded Systems **Reviewed Date:** January 27, 2026 **What do you like best about itilite?** I use Itilite for office flight bookings. I appreciate its simple UI that makes it easy to find flights fitting company policy. The approval process is straightforward and it locks in prices for 24 hours. I like that it shows colleagues who are traveling on the same flight, helping me connect and make common arrangements. The customizable search filters are great for choosing specific timings. I also use the expense feature for reimbursements, which adds to its functionality. **What do you dislike about itilite?** Rescheduling is a bit of a hassle with itilite because I have to cancel the flight and rebook it, which takes more time, especially when the travel dates are near. Also, there's no single sign-on option, so I have to set up a login and remember the password, which can be a hassle with the endless number of passwords today. **What problems is itilite solving and how is that benefiting you?** I use Itilite for office flight bookings with its simple UI, easy approval process, and price lock. It lets me see colleagues on the same flight for shared arrangements, and I can customize searches with filters. These features streamline booking and coordination. ### 5. Clean, Intuitive UI with Responsive, Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | CEO, Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2026 **What do you like best about itilite?** The UI is clean and intuitive, making it easy for teams to adopt. Support has also been responsive and reliable, which is critical for a global organization like ours. **What do you dislike about itilite?** Reporting flexibility could be improved. While the core features work well, having more customization options in reporting would make it even stronger for enterprise use. **What problems is itilite solving and how is that benefiting you?** Itilite centralizes travel booking and expense management into one platform. It reduces manual coordination, improves policy compliance, and gives us clear visibility into travel spend which saves time and increases operational efficiency across teams. ### 6. Improved Project Cost Control Through Automated GL Coding **Rating:** 5.0/5.0 stars **Reviewed by:** Christa A. | Chief Financial Officer, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2026 **What do you like best about itilite?** What we value most is the automation around card transactions and project coding. ITILITE automatically assigns charges to the correct GL accounts and job numbers, which significantly reduces manual entry and improves accuracy in project cost tracking. It gives us clear visibility into spend while maintaining strong financial controls. **What do you dislike about itilite?** Reporting flexibility could be improved. While the core functionality works well, some financial and project reports require minor adjustments to align perfectly with our internal construction cost reporting formats. **What problems is itilite solving and how is that benefiting you?** ITILITE eliminates manual tracking and coding of travel and card expenses across projects. It centralizes bookings and automatically maps transactions to the correct GL accounts and job numbers, which improves cost accuracy, reduces reconciliation time, and gives us stronger control over project spend. ### 7. Effortless Travel Management and Expense Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | CEO, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2026 **What do you like best about itilite?** At Exadel, I like that Itilite combines travel booking and expense management in one simple platform. The centralized booking and automated expense tracking in Itilite help our team manage travel faster and with less manual work. The initial setup was quick and easy for our team, and the platform has a simple interface which helps teams adopt it quickly. **What do you dislike about itilite?** Nothing to dislike about itilite, everything was perfect. **What problems is itilite solving and how is that benefiting you?** I use itilite to simplify travel booking and reduce manual expense tracking. It combines travel booking and expense management, managing travel faster with less manual work. ### 8. Clear, Easy-to-Review Travel Spend with Reliable Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about itilite?** Much easier to see and understand our travel spend. Costs are clear, and it’s easy to review bookings without digging through emails or spreadsheets. Approval flows are simple, and the data is reliable when it comes time to review or reconcile expenses. **What do you dislike about itilite?** A few reports need small tweaks to match how we format things internally, but the information itself is accurate. **What problems is itilite solving and how is that benefiting you?** Tracking travel costs took a lot of manual work. Now bookings, costs, and receipts are all in one place. This has saved time for both finance and admins and made reviews much smoother. ### 9. Fast, Intuitive Booking with Lightning-Fast Support and Built-In Policy Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about itilite?** The booking experience is fast and intuitive, with support responding in under 30 seconds. Policy compliance is embedded directly into the workflow, enabling approvals to move forward without back-and-forth. Expense submission now takes a fraction of the time compared to earlier processes. **What do you dislike about itilite?** I have not had any issue with the platform **What problems is itilite solving and how is that benefiting you?** By eliminating manual expense reporting and consolidating travel bookings into one platform, ITILITE dramatically improved travel spend visibility and policy compliance. The finance team now saves hours every month on reconciliation. ### 10. Quick, Genuine Support That Always Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Vanshaj K. | Executive Member, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about itilite?** No real complaints. Whenever we reached out, we always got genuine help from their support team. The best part is how quick they are, especially with last-mile support. **What do you dislike about itilite?** Nothing to dislike everything works as intended **What problems is itilite solving and how is that benefiting you?** Easy tracking ### 11. A User‑Friendly, Customizable Platform Backed by Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal T. | Logistic Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about itilite?** Their customer service is outstanding, and the platform is intuitive and highly customizable, enabling efficient and effective work. **What do you dislike about itilite?** The only downside is that I can’t book multiple rental cars under one trip id, similar to how it works with hotels. **What problems is itilite solving and how is that benefiting you?** We recently had reporting discrepancies that didn’t align with the statements, and Finance needed the numbers to match. Our account manager, Pavleen, expedited a meeting to evaluate the issue and executed a timely resolution. ### 12. Straightforward Travel Booking with Fast, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about itilite?** Booking travel is pretty straightforward. New employees can usually figure it out on their own. It’s easy to find options and stay within company rules. When something changes, support has been quick to help. **What do you dislike about itilite?** Some features don’t come up often for our team, but the main things we use work well. **What problems is itilite solving and how is that benefiting you?** We don’t deal with travel through emails or random booking sites anymore. Everything runs through one platform, which saves time and avoids confusion. ### 13. Itilite - Make every journey simplified **Rating:** 4.5/5.0 stars **Reviewed by:** Rishav R. | Technical Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about itilite?** Its really helpful to books flights and hotels also we get reporting and track our expenses.Its design and user is very simple and interactive. Offer provides detailed analytics of spending and helps in optimize process.It focus on core tasks and ensure travel operation smoother. **What do you dislike about itilite?** By using this sometime its lags alot and user unable to customize or integrate with other third party tools, support from helpdesk team is also very slow. It requires internet connectivity every where that takes alot time to connect with the network. payment procedure is also little unstable as adding cards in portal doesnt showup properly. **What problems is itilite solving and how is that benefiting you?** Its really solving our uncentralized travel planning also it provides real time dashboards that is very helpful and manages our travel expenses. it improves customer statisfaction and cash flow management. It also helps users to manage and schedule emergency planning. ### 14. Team That Listens and Adapts to Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about itilite?** I really like that they are willing to listen to our ideas and make changes based on that! **What do you dislike about itilite?** I do think the chat sometimes takes a while to respond. **What problems is itilite solving and how is that benefiting you?** They are helping me with custom reporting. ### 15. Booking with Itilite is a breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Adriana V. | Office Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about itilite?** We really love being able to book in groups! Love that everyone can easily get the same itinerary and it only requires one person log in. **What do you dislike about itilite?** We really don't love the lower price shopping. Its no fault of itilite it just doesn't work well for our backend AP. **What problems is itilite solving and how is that benefiting you?** Love to have all travelers book through one platform. Easy for Admin to assist with bookings. Easy to track down receipts. ### 16. The easiest way to book a work trip! **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo N. | Forest Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about itilite?** itilite helps you find the best flights with with in the companies policies and bugdets. They keep all you information updated so you claim the flight miles and do not need to fill out forms over and over. **What do you dislike about itilite?** I have not found any, specially compare with to other platforms. **What problems is itilite solving and how is that benefiting you?** Support in the selection of the right flights under the company policies. ### 17. Seamless work travel booking experience **Rating:** 5.0/5.0 stars **Reviewed by:** Soumya Ranjan P. | Associate Director - Sales Solutioning, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about itilite?** I have been using itilite for last 18 months at Perfios. I have used this portal for booking my work-related air tickets, and I’m genuinely impressed. The interface is user-friendly, making it easy to navigate and compare options. I could quickly find the best flights matching my schedule, and the booking process was smooth from start to finish. The portal also provided real-time updates on flight prices, which helped me stay on top of my budget. Overall, it’s a reliable and efficient tool for hassle-free business travel. Highly recommended for professionals looking for a seamless booking experience! **What do you dislike about itilite?** Sometimes it seems like some of the flights are not visible on Itilite which i find on searching other travel aggregator portals. This may be looked at and improved. **What problems is itilite solving and how is that benefiting you?** Itilite portal offers seamless booking and ease of use by consolidating flights in one place, saving time and reducing errors in booking. Real-time flight prices and flexible options ensure a smooth, stress-free experience, especially for business travelers like me. I also get to choose the type of fare and my details are always saved so that i dont have to re-enter them for every booking. ### 18. It's been straightforward and simple to use to file expenses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2025 **What do you like best about itilite?** I like how easy it is to purchase flights and file expenses on the platform. I've used it twice now for a workgroup meeting, and the experience was pretty smooth overall. **What do you dislike about itilite?** The organization, position, and labelling of of some of the UI elements are a bit off, making it less intuitive and requiring extra instructions to use. - app.itilite.com/staff-dashboard should have an expense tab or a button on the landing page, not just the header - the flight purchasing filter should have an option to accurately show accurately "non-refundabe" vs "refundable" flights. - creating new expense in the expense tab should not be called "link expense" that later on lets you "create expense". The word "add" needs to be on that button because otherwise it makes the user thing that there should be an expense created through other means that would be linked. **What problems is itilite solving and how is that benefiting you?** It's allowing me to manage all my travel expenses for an event in one interface without having to deal too much with trying to organize the receipts. ### 19. itilite Helped Us Streamline Our Staff International Travel Process **Rating:** 4.0/5.0 stars **Reviewed by:** Phil V. | HR/Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about itilite?** itilite is easy to use and their customer service is top-notch. Each time I reached out with an issue, the person on the other side was pleasant, helpful, and professional. Our main representative, Nuper Banerjee is awesome! **What do you dislike about itilite?** We have not experienced any downside as of yet. All good. **What problems is itilite solving and how is that benefiting you?** We no longer need to run from airline site to airline site booking travel. All of our purchases are in one platform and invoices are stored in one place. It has made our travel management overall more efficient. ### 20. Good Service and great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** cara t. | Manager of Program Development and Efficacy, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about itilite?** I really appreciate not having to search multiple other sites to find hotel, airfare or rental cars. Everyone I know who has reached out to customer service (myself included) have been very happy with the response. I also like being able to bundle all aspects of a trip (flight, hotel and rental car). You can add your rewards accounts in you profile and even get some better deals if you are a reward member with that specific company. As someone who also approves expense reports in Itilite, that process is very user friendly, I get an email that someone has submitted and I am able to approve it quickyly and effortlessly. **What do you dislike about itilite?** Every once in a while you will get an option that is not what you need. While looking for a hotel, they reccomended a camp ground. When I searched for a flight the first suggestion was for a first class ticket. None of these are dealbreakers or will make me stop using Itilite. **What problems is itilite solving and how is that benefiting you?** This means that we have access to better prices for hotels, airfares and car rentals. I don't have to search multiple sights with tons of pop up windows. This product meets our needs and is affordable. ### 21. Reliale Travel Company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about itilite?** the ease of booking and flexible customization to a comapnies needs **What do you dislike about itilite?** sometimes inconsistent rates on lodging though rare when booking. **What problems is itilite solving and how is that benefiting you?** saving time on quick travel bookings ### 22. Bit more hoops but reasonable support **Rating:** 3.5/5.0 stars **Reviewed by:** Sanjay N. | Geotechnical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about itilite?** The tags for in-network, company paid, etc. **What do you dislike about itilite?** the thrid party booking services when editing a reservation at the hotel front desk **What problems is itilite solving and how is that benefiting you?** solving the overspending as a employee using travel frequently ### 23. Great Travel Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Anna R. | Senior Partner Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about itilite?** It is nice that all options are listed for me and it's easier to find hotels on the map provided. **What do you dislike about itilite?** It has been great to use, but in the past I have been able to book business travel on my personal accounts and receive points. I am bummed I do not get to do that now. **What problems is itilite solving and how is that benefiting you?** Helps with business travel. ### 24. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about itilite?** Have only used once but it was very easy to navitage. The UI is pretty intuitive and I was able to book my travel pretty quickly and without any support. **What do you dislike about itilite?** Nothing so far. My first experience was smooth and stratighforward. **What problems is itilite solving and how is that benefiting you?** It's makes coordinating business travel simple. I can save my flying preferences and frequent flyer/loyalty info which speeds up the booking process. I also like that I can share my itinerary and see who else is attending. ### 25. Itilite Travel Experts! **Rating:** 5.0/5.0 stars **Reviewed by:** Zach S. | Regional Treasury Co-Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about itilite?** Itilite has revolutionized the way we travel at Sodecia. We had formerly relied on pen and paper and individual expenses to book our travel. With many locations globally it was a mess. Thanks to ITILITE's all encompassing and easy to use platforms, our employees book with ease and through their detailed reporting we can guarentee that every trip is documented and covered! This has been not a relief for indidual employees but our company as whole! **What do you dislike about itilite?** I use to think the downside was ITILITE not having a direct way to pay or charge trips, but recently they rolled out a new credit program directly with them! This new program we are working to adopt and very excited to use. They had turned a dislike into a new opportunity! **What problems is itilite solving and how is that benefiting you?** ITILITE solves the hassle of having to track down and approve every travel booking by hand and record keeping. They provide us the benefit of everything being in one place. ### 26. A Few Issues, But Overall Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about itilite?** This software is nice and easy to use overall. **What do you dislike about itilite?** There are some things that need fixing and/or streamlined. Here's what needs fixed: when you have flights that require a layover, the invite for your Outlook calendar doesn't include both flights, just the second one. I triple checked -this is a consistent issue. It's very important to have accurate info sent when traveling. What could be streamlined/made easier is the fact that for some reason making an expense and adding it to a report are separate. Honestly this is confusing. Just make it one expense report with the expenses. There's no reason for a separate section when making a report. **What problems is itilite solving and how is that benefiting you?** Traveling and reimbursement for expenses I pay for at work. ### 27. Review - Itilite corporate booking experience **Rating:** 4.5/5.0 stars **Reviewed by:** Anant S. | Manager - Business Excellence, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about itilite?** 1. Simplicity in usage 2. Quick and fast booking 3. Approval flow to my managers 4. Multiple choices of hotels **What do you dislike about itilite?** No discounted pricing for corporate bookings **What problems is itilite solving and how is that benefiting you?** 1. I do not have to pay from my pocket and get it reimbursed later. 2. There is a quick and seamless approval flow to my seniors after which my trip gets confirmed. ### 28. Time consuming and lacking **Rating:** 0.5/5.0 stars **Reviewed by:** Michael P. | Territory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about itilite?** To be completely honest I don't have a single thing I like **What do you dislike about itilite?** Not all hotels are available Time consuming and confusing platform. A 3 minute booking previous through Marriott now takes significantly longer bc of this platform More expensive then using Marriott app Not all rooms have points and some hotels don't have points options Mobile check does not work as itilite provides a credit card for holding reservation that is not yours. This lead to an hour plus check in process at hotel as they cancelled my reservation as itilite credit card declined. I also can't check in mobile and bypass the desk bc of this. Confusing cancellation policies. Asks you to please contact support for more information. This takes 30 minutes or more for clarification. **What problems is itilite solving and how is that benefiting you?** It is adding time, stress and incovience to my position currently ### 29. profficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about itilite?** searching through multple airlines and hotel chains **What do you dislike about itilite?** Changing reservations - i should be able to change things more easily. **What problems is itilite solving and how is that benefiting you?** the rental car situation is still clunky and most people have to pay at counter with their person ### 30. This is very helpful to streamline the reservation process **Rating:** 5.0/5.0 stars **Reviewed by:** Nathalie J. | Traveling physician, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2024 **What do you like best about itilite?** this helps me save time. I can find best hotels and quote the best options quickly instead of searching on several websites. **What do you dislike about itilite?** I cannot retrieve the receipts there: I wish it was a repository of all receipts for reimbursement **What problems is itilite solving and how is that benefiting you?** It saves time and helps manage the reservations. this way it's one stop for all needs. ### 31. Itilite has changed the travel experience for my company. **Rating:** 5.0/5.0 stars **Reviewed by:** Leeann S. | Chief of Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about itilite?** Everything is in one spot, excellent customer support and custom reporting. It is the travel solution I have been looking for. **What do you dislike about itilite?** Then only down side is when using chat for customer support, you get several thank yous. Which isn't really a downside. I've enjoyed the experience **What problems is itilite solving and how is that benefiting you?** All changes to travel can be handled at one spot. I'm able to pull reports that drill down our expenses to see exactly what we are spending. We have also been able to job cost all travel which is a huge advantage. ### 32. For Flight booking **Rating:** 5.0/5.0 stars **Reviewed by:** Binoy Kumar D. | Sales executive, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about itilite?** Flight connectivity is very good......... **What do you dislike about itilite?** Very low number of hotel have ties up with Itilite....can't find hotel for exact location which i wanted and Flight also **What problems is itilite solving and how is that benefiting you?** Customer care is very supportive in solving problems and it's benefiting me in terms of travel with no hiccups in booking itinerary ### 33. I Would Not Put in the Intuitive Pile of Sites **Rating:** 3.5/5.0 stars **Reviewed by:** Pete B. | EVP, Strategy and Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2023 **What do you like best about itilite?** It is fairly good, gets the basics down, but the site is not fast while doing it. If you have used the AMEX site for example, you get flights to populate fast and it is very intuitive. **What do you dislike about itilite?** Slow site. After a flight is booked, you cannot always see that it was. It may say you have been successful, but where is the flight info??? You should be able to click on the trip and it should be there automatically. There are no financial advantages to using Itilite. Provide a benefit like steep discounts with Marriott, Avis, National, Hilton, etc. I have my own discounts, but they cannot do it in itlite, so I book them all separately, outside of the itilite. Customer support is always there, but sometimes difficult to understand... and I previously worked for an Indian company 7 years, so that was a surprising challenge. Itilite First is a new addition to the site that provides $50 cash back for personal bookings. That is a nice bonus. There is a need to add the ability to do searches without needing to have a corporate approval... just so you can see options for planning purposes. **What problems is itilite solving and how is that benefiting you?** Booking travel and controlling the expense. However, I was in an airport and needed to change a flight. I was told that I needed to contact the travel agent and that they could not help me. When I called support, I was told to hang up and call back in 15 minutes while they rebooked me. When I travel, I want to be in control of my own travel and make changes as needed...and not have to call someone back in 15 minutes. ### 34. Slow Process / Not easy to use **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about itilite?** There isn't much I enjoy about this paltform **What do you dislike about itilite?** I can only be fully tranparent, compared to other travel sites I use, I find this platform very frustrating to use and incredibly slow. I can book on other apps in under a minute. Not the case here. Difficult to filter on hotels I commonly stay at, as those hotel expenses is reasonable. Here, rooms are more expensive and I'm always sure to compare these options including taxes and fees. Having to scroll to find hotels with points added, pay at hotel and cancellation policies are very stressful. Again, so time consuming. When using the Marriotts app,all I need to worry about is selecting the member rate. Everything else is automatically covered. Cancellation policy very misleading. In some cases, explains amount of days for cancellation, most say to call or chat support. I spent a significant amount of time trying to have CS explain those details, approximiately 23 minutes . All wasted time that I should be doing my job. Furthermore, if I need to cancel a reservation, I need to wait numerous days for it to process. Marriotts app, immediate confirmation of my cancellation. **What problems is itilite solving and how is that benefiting you?** In my opinion, none. Using this platform is time consuming and very combersome. Using other apps, I can boo kand manage my travels in just a fw minutes. Here, I must set aside time as I know it will take much longer. Takes me away from my job responsibilites. ### 35. Team Players **Rating:** 5.0/5.0 stars **Reviewed by:** Donna M. | Vice President of Administrative Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about itilite?** What I like best about itilite is the customer service that they provide not only to our travel aminstrative staff but to our providers that are on the ground traveling. The customer service team are true team players. They make sure that our travlers truly happy and taken care of. **What do you dislike about itilite?** There really isn't a dislike about itilite, I would call it more of a learning curve. It was making sure that we were understanding the invoice spreadsheet correctly. **What problems is itilite solving and how is that benefiting you?** itilite is solving the time managemant piece for us. Before itilte the travel team was booking directly with each individual company. Having to use multiple platforms to complete the task. ### 36. Getting better **Rating:** 3.5/5.0 stars **Reviewed by:** Marc F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about itilite?** It is easy to login. The integration between the products is very limited. The voucher system seems to need some work in the fact that I'm carrying multiple confirmations from various vendors, one for air, one for car, one for hotel instead of a combined receipt. The choices of travel are not comparable to other products whereby you have to constantly update your preferences. Also, your frequent travel information is not stored properly whereby they flow to the vendors, ie Bonvoy number doesn't transmit to Marriott. TSA PreCheck doesn't go to the airline. **What do you dislike about itilite?** The system generates a trip that has never been the trip I've selected. The choices are not adequate for the specifics and I have to search anyway. It is a waste of time. **What problems is itilite solving and how is that benefiting you?** We no longer need to have a dedicated travel specialist, except that most of our travelers will not serve themself without prodding. ### 37. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie G. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about itilite?** To me Itilite is easy to maneuver. I like that it is easy to just search what you are looking for and you can customize your dates. Easy to log-in. If I have any questions I can email Pavleen Singh and he is always prompt with the answers. **What do you dislike about itilite?** Nothing so far that I have seen. I like it. **What problems is itilite solving and how is that benefiting you?** Pavleen Singh benefits me by answering my emails and helping me resolve any issues. I research receipts and sometimes there are refunds or partial refunds that can be hard to research. I am still learning the system. ### 38. Super Easy Travel Booking **Rating:** 5.0/5.0 stars **Reviewed by:** Denise A. | Career Advisor (Senior), Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about itilite?** It's super easy to book flights using the platform. Also, it has streamline and made very easy our expense reporting process as well. Lastly, it's super easy to check your flight and hotel details via the app from your smartphone or table while traveling. **What do you dislike about itilite?** There is nothing really that I don't like about the app. It has made travel for business super easy. **What problems is itilite solving and how is that benefiting you?** It has made our process to complete an expense submission for reimbursemnet super easy. ### 39. Amazing to work as a traveler with itilite. **Rating:** 5.0/5.0 stars **Reviewed by:** Joje D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about itilite?** What I like best about itilite is that they are very responsive, and 24/7 present when you call them. They are really helping everyone whose in need of travel. They are of great help. My flight was cancelled but itilite made it a point to find a flight schedule for me two days after. **What do you dislike about itilite?** None. I have no discontentment . They are there to help and ease the struggle of being a first time traveler most especially abroad. You can call them anytime you want. **What problems is itilite solving and how is that benefiting you?** When my flight was cancelled, itilite helped me find a flight schedule that is very accessible immediately. It was only two days flight schedule after the previous cancelled flight ### 40. Itilite is incredible! **Rating:** 5.0/5.0 stars **Reviewed by:** McKenna C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about itilite?** The team at Itilite are so kind and understanding. They have made the transition to using a travel platform in our conpany so smooth. They are responsive and quick to help solve any problems or questions that arise. Their system is very user friendly and easy to use. Implemention was simple and our Account Manager checks in frequently. I really appreciate the support we receive from Itilite. It's also very affordable and gets rid of alot of hassle when dealing with company travel. **What do you dislike about itilite?** I have not yet found an aspect that I dislike. **What problems is itilite solving and how is that benefiting you?** The ease of booking travel for a bulk number of employees at once - it saves all their information for the next time for booking travel. Makes everything so much faster. Also the ability to see all company travel at once is very usefull. ### 41. A best place to manage all travel and itinerary related activities. **Rating:** 4.5/5.0 stars **Reviewed by:** Saeed Ahmed K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about itilite?** The best thing about the Itilite app is the customiation feature where the user can arrange his/her travel plans according to need. Also, the service is fast and quick. The reiumbersement process is also very quick and the user gets paid accordingly. **What do you dislike about itilite?** The only thing that concerns me sometimes is about the efficiency of app, it goes slow sometimes. It's generally slow and also doesn't match the current prices of expenses. For example, if a user is travelling by public transport, the expense it shows is only about the fixed terms. **What problems is itilite solving and how is that benefiting you?** It accurately calculates the distance travelled and gives exact amount of refunds for the expenses. It makes me to plan easily my travel and gives me my reimbursements for all the money that I spent from my pocket. **Official Response from Debadrita Banik:** > Hi Saeed, Thank you for taking out the time to review ITILITE! We're glad you're loving our customizations! Best Regards, Debadrita. ### 42. Expenses, booking of hotels and tickets all in one page **Rating:** 4.5/5.0 stars **Reviewed by:** Pantelis K. | VP Principal Solution Consultant UK & Europe, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about itilite?** Itilite offers everything in one page... hotel and travel booking and expenses all in one solution. **What do you dislike about itilite?** Sometimes if Itilite is not configured correclty it takes a lot of people to approve single transactions **What problems is itilite solving and how is that benefiting you?** ititite was chosen by my company to manage all booking and expenses. It does exactly that... someone has access from a unique solution to all expenses management and hotel and travel bookings. ### 43. I found itilite extremely easy to use to book my flight, and even change my flight when returning! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about itilite?** Customer Service is superb! Changing a flight was so easy. They responded quickly to my request and a new flight was booked within 25 minutes! **What do you dislike about itilite?** Nothing to complain about! I had no issues in navigating the website or contancting customer support. **What problems is itilite solving and how is that benefiting you?** itilite was incredibly beneficial in organizing my travel needs for a large working group conference. Changing travel arrangements during the trip for a return flight was simple and painless! ### 44. Flight from MNL to Phoenix **Rating:** 5.0/5.0 stars **Reviewed by:** Erah D. | Mathematics Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about itilite?** I have to reschedule my flight and one of the itilite staff was very accommodating to assist me during that time and rebook my flight. **What do you dislike about itilite?** I have nothing dislike against Itilite. they have been so helpful during my booking with them. **What problems is itilite solving and how is that benefiting you?** Rebooking my flight and I asked them if I can reschedule it and they granted it. ### 45. Amazing and easy to use expense software! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristine J. | Hospitality Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about itilite?** Itilite makes it so easy to track mileage and expenses, create and submit an expense report. I love that I can do it all on my phone. Expenses can pile up quick and I really love that as soon as I have an expense, for example lunch, I just open my app, snap a picture of the receipt, the app will read the date and amount. Then I add it as an expense, super quick and easy! The other feature I love is that it gives me updates on my submitted expense report until it is paid out. **What do you dislike about itilite?** Few things I can think of for improvement is, I wish there is a feature where I can duplicate mileage. For instance, in my 5 day workweek I report round trip mileage and it would be so nice if I can just duplicate that expense for 5 days so that I don't need to input it 5 times. Another feature is camera, sometimes when I take a picture of a receipt my shadow will get in the way. If there's a feature where I can edit the brightness and reduce shadow, put a filter, that would be helpful. **What problems is itilite solving and how is that benefiting you?** Ease and efficiency of expense tracking. ### 46. Excellent service, available on call for clarification, all employees are cordial and understanding **Rating:** 5.0/5.0 stars **Reviewed by:** Basavaraj M. | Associate Director Quality and Food Safety India & South East Asia , Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about itilite?** Communication and flexible easy to reach out, **What do you dislike about itilite?** i always had good interaction with team i did not get any bad response **What problems is itilite solving and how is that benefiting you?** Simplified procedure and there was no need for multiple follow up required, adoptable for multiple changes and modified request ### 47. Pretty simple and responsive web interface **Rating:** 3.5/5.0 stars **Reviewed by:** Jesse B. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2024 **What do you like best about itilite?** All in one booking agent where car, air and hotel in one place. **What do you dislike about itilite?** A little clunky and the app times out but it's good **What problems is itilite solving and how is that benefiting you?** I am required to use it for work and it's the only one that I've ever used, but I like it ### 48. Booking flight ticket or road city trip is seamless, same for cancellation or rescheduling trip **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about itilite?** any booking for car or flight is seamless **What do you dislike about itilite?** less choice in booking meals in flight, rather not all choices are displayed while rescheduling the flight, seat or meal booing is not taken over **What problems is itilite solving and how is that benefiting you?** booking flight tickets ### 49. Absolutely easy and efficient to book and plan the travel itinerary **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about itilite?** Minimal and user friendly with few steps to book **What do you dislike about itilite?** Can be better on the filters to zero in on the best suitable option to book **What problems is itilite solving and how is that benefiting you?** Can plan my travel itinerary myself and also manage it efficiently ### 50. A very difficult booking experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about itilite?** Unfortunately there isn't much to like about the product because the flow, menu, and process are very difficult to navigate. The only reason I'm still using it is because this is the system enforced by our company **What do you dislike about itilite?** Itilite is very hard to use. As an approver, I have to go back and forth checking with my direct report to see if her request details matches with the ones shown on my dashboard (because there's discrepancy on the prices). Sometimes, when the request is deleted / cancelled, it's not updated on the approver's side, which led to lots of communication overhead. Aside that, the prices and options provided are not always the cheapest, nor as robust / variative as other OTAs. **What problems is itilite solving and how is that benefiting you?** It helps our company to track employees' travel expenses and consolidate them more easily. Useful for our finance team (especially for reimbursement and reconciliation). ## itilite Discussions - [Is there a way I can suggest itilite to add a hotel or a property to their portfolio?](https://www.g2.com/discussions/40977-is-there-a-way-i-can-suggest-itilite-to-add-a-hotel-or-a-property-to-their-portfolio) - 2 comments, 1 upvote - [When will it be available for B to C?](https://www.g2.com/discussions/35324-when-will-it-be-available-for-b-to-c) - 1 comment, 1 upvote - [How are you managing the expense management as of now?](https://www.g2.com/discussions/32079-how-are-you-managing-the-expense-management-as-of-now) - 1 comment, 1 upvote - [View itilite pricing details and edition comparison](https://www.g2.com/products/itilite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+23%3A51%3A59+-0500&secure%5Bsession_id%5D=6c45ca1a-baed-4edb-be50-a5de91468832&secure%5Btoken%5D=132c6b6d053d3407b41f7844a73de442e59250354098e0c173ac8ff24d7804f2&format=llm_user) ## itilite Integrations - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## itilite Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Credit Card Integration **Expense Reporting** - Expense Automation - Integration - Compliance - Mobile Functionality **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations **Approval ** - Rules - Workflows - Submit **AI - Travel Management** - Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support ## Top itilite Alternatives - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (6,928 reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - 4.7/5.0 (8,939 reviews) - [Happay](https://www.g2.com/products/happay/reviews) - 4.5/5.0 (423 reviews)