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I have been using isupport for a while, the best thing i liked about isupport is it generates a ticket id. The ticket id is a unique 10 digit alphanumeric characters upon searching it, we can view the whole ticket. Review collected by and hosted on G2.com.
Isupport provides a chat feature. In this chat feature, we can send messages to any person listed on it. But they can recieve the message only if they are online. If they are offline, after coming online they cannot see the message. Review collected by and hosted on G2.com.
21 out of 22 Total Reviews for iSupport Software
Overall Review Sentiment for iSupport Software
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It's user friendly, also through iSupport you get the access to view the latest notifications also in case of queries you can raise tickets and so much more Review collected by and hosted on G2.com.
Overall the platform is good, there's nothing i don't like about it Review collected by and hosted on G2.com.
Isuppprt is ticket handing tool is which help to maintain the issue raised and incident as well as service. The main and good thing about it is the user friendly UI and the efficiency as as well as it is very easy to find a ticket in there are lots of filter feture. Review collected by and hosted on G2.com.
As far as I used Isupport there is nothing to dislike about it. On top of it has the Jira service management and account security is the best it is required to change your password after every month. Review collected by and hosted on G2.com.
Isupport is very best software which help you to track record for the issue's, tickets and perticular error which being solve through multiple teams. The best thing is the tracking which help you get all updates of it where the ticket is and which team holding it right now. Review collected by and hosted on G2.com.
Some times it lag little bit but rather than that nothing to dislike about the Isupport and also there are too many feature which really can improve the company standard support and ticket solving speed. Review collected by and hosted on G2.com.
The routing logic for tickets makes it easy to assign tickets to the right people and ensure that the proper people are notified. Review collected by and hosted on G2.com.
I've found building out reporting viewed to keep tabs on various ticket queues can be time-consuming and something frustrating Review collected by and hosted on G2.com.
Very complete package, able to customize workflows, notifications, etc. Stable platform. Review collected by and hosted on G2.com.
Complexity of features creates complexity in configurations. Support is great at walking through any needs though. Review collected by and hosted on G2.com.
Isupport is fully customisable, it is used to standardise processes and controls. It helps us to view dashboards, metrics and KPIs Review collected by and hosted on G2.com.
No, i dont dislike anything about this product. Review collected by and hosted on G2.com.
Overall its an awesome product that delivers a tried and tested ticketing system. Review collected by and hosted on G2.com.
is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions. Review collected by and hosted on G2.com.
iSupport is easy to submit tickets to and it sends a response back when the ticket is created Review collected by and hosted on G2.com.
The instructions on customizing the iSupport interface is a little vague so I still haven't figured out how to do things I want to as far as my personal dashboard Review collected by and hosted on G2.com.
Software has a great ticket management system and asset database including scanning of equipment, pretty flexible and customizable, great technical support! Review collected by and hosted on G2.com.
It seems like I have to dig to find things that should be easy to access, reporting is not easy to run and find the things you need. Review collected by and hosted on G2.com.
We use this software in my company. It is easy to use, has a minimum learning curve, and has lots of power behind it. The ease of routing, resolving, or returning tickets with just a few clicks is a great plus for me!
I love that we can create templates of responses so that when something like spam comes across, it's easy to give the directions to the customer on what to do. Review collected by and hosted on G2.com.
I wish it was easier to create the qualifying fields and that there was a phone app for folks to use where they could take a pic of their screen from their phone and attach it to the ticket. Review collected by and hosted on G2.com.
