Top Rated iSupport Software Alternatives
The software serves its purpose, although it has more feautures than we utilized, it provides more flexibility for an organization. The customer support, especially the online support is what I appreciated the most. There was a desperate time we needed to get in touch with support but just with a few clicks I had someone knowledgeable and helpful work with me to alleviate the issue. Review collected by and hosted on G2.com.
The user interface needs a makeover. The feedback I get from customers that actually have to login to the social site to enter a ticket has repeatedly mentioned the frustrating interface. Starting with the categories to the left, as they drill down to choose the appropriate category, the find that there is no confirmation of selection and leaves them wondering if by clicking the category actually took. Then after entering a description for the ticket, they don't realize there are additional fields to fill out below, the window contains a very thin sidebar that they have to drag down to discover the addtl fields. Finally after filling out all the fields, they are lost because they don't see a save button, they have to scroll back to the top and find it at an unusual place (top left). This seemed painful and many customers approached us for help the first time around, and thereafter avoided entering tickets and instead preferred emailing us directly. The mobile site also needs improvement but was used much so isn't a pressing matter. Creating charts for Review collected by and hosted on G2.com.
21 out of 22 Total Reviews for iSupport Software
Overall Review Sentiment for iSupport Software
Log in to view review sentiment.
It's user friendly, also through iSupport you get the access to view the latest notifications also in case of queries you can raise tickets and so much more Review collected by and hosted on G2.com.
Overall the platform is good, there's nothing i don't like about it Review collected by and hosted on G2.com.
Isuppprt is ticket handing tool is which help to maintain the issue raised and incident as well as service. The main and good thing about it is the user friendly UI and the efficiency as as well as it is very easy to find a ticket in there are lots of filter feture. Review collected by and hosted on G2.com.
As far as I used Isupport there is nothing to dislike about it. On top of it has the Jira service management and account security is the best it is required to change your password after every month. Review collected by and hosted on G2.com.
Isupport is very best software which help you to track record for the issue's, tickets and perticular error which being solve through multiple teams. The best thing is the tracking which help you get all updates of it where the ticket is and which team holding it right now. Review collected by and hosted on G2.com.
Some times it lag little bit but rather than that nothing to dislike about the Isupport and also there are too many feature which really can improve the company standard support and ticket solving speed. Review collected by and hosted on G2.com.
I have been using isupport for a while, the best thing i liked about isupport is it generates a ticket id. The ticket id is a unique 10 digit alphanumeric characters upon searching it, we can view the whole ticket. Review collected by and hosted on G2.com.
Isupport provides a chat feature. In this chat feature, we can send messages to any person listed on it. But they can recieve the message only if they are online. If they are offline, after coming online they cannot see the message. Review collected by and hosted on G2.com.
The routing logic for tickets makes it easy to assign tickets to the right people and ensure that the proper people are notified. Review collected by and hosted on G2.com.
I've found building out reporting viewed to keep tabs on various ticket queues can be time-consuming and something frustrating Review collected by and hosted on G2.com.
Very complete package, able to customize workflows, notifications, etc. Stable platform. Review collected by and hosted on G2.com.
Complexity of features creates complexity in configurations. Support is great at walking through any needs though. Review collected by and hosted on G2.com.
Isupport is fully customisable, it is used to standardise processes and controls. It helps us to view dashboards, metrics and KPIs Review collected by and hosted on G2.com.
No, i dont dislike anything about this product. Review collected by and hosted on G2.com.
Overall its an awesome product that delivers a tried and tested ticketing system. Review collected by and hosted on G2.com.
is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions. Review collected by and hosted on G2.com.
iSupport is easy to submit tickets to and it sends a response back when the ticket is created Review collected by and hosted on G2.com.
The instructions on customizing the iSupport interface is a little vague so I still haven't figured out how to do things I want to as far as my personal dashboard Review collected by and hosted on G2.com.
Software has a great ticket management system and asset database including scanning of equipment, pretty flexible and customizable, great technical support! Review collected by and hosted on G2.com.
It seems like I have to dig to find things that should be easy to access, reporting is not easy to run and find the things you need. Review collected by and hosted on G2.com.
