Top Rated iSupport Software Alternatives
As a software tool, it is amazingly customizable and gives us tons of control over what each department, support representative, or user can see. This is important for us because we have currently 2 separate support departments using iSupport as well as confidential and personal information that goes through the system.
Our favorite part of iSupport is the support from the company. I've learned not to submit a support ticket to iSupport unless I am ready to work with them to fix it. They call generally within minutes of submitting the ticket, ready to take care of us, whether the issue is critical or not. I've been called several times out of the blue just to make sure everything is running and to give any feature requests on things we feel have been missing. Review collected by and hosted on G2.com.
Our biggest gripe is the mobile site does not work well with Windows Phone and most everyone in our department uses one.
There have been a few features in the past we have wanted that were not available. However, their support site has a feature request section where I have seen a lot of things get implemented. Review collected by and hosted on G2.com.
21 out of 22 Total Reviews for iSupport Software
Overall Review Sentiment for iSupport Software
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It's user friendly, also through iSupport you get the access to view the latest notifications also in case of queries you can raise tickets and so much more Review collected by and hosted on G2.com.
Overall the platform is good, there's nothing i don't like about it Review collected by and hosted on G2.com.
Isuppprt is ticket handing tool is which help to maintain the issue raised and incident as well as service. The main and good thing about it is the user friendly UI and the efficiency as as well as it is very easy to find a ticket in there are lots of filter feture. Review collected by and hosted on G2.com.
As far as I used Isupport there is nothing to dislike about it. On top of it has the Jira service management and account security is the best it is required to change your password after every month. Review collected by and hosted on G2.com.
Isupport is very best software which help you to track record for the issue's, tickets and perticular error which being solve through multiple teams. The best thing is the tracking which help you get all updates of it where the ticket is and which team holding it right now. Review collected by and hosted on G2.com.
Some times it lag little bit but rather than that nothing to dislike about the Isupport and also there are too many feature which really can improve the company standard support and ticket solving speed. Review collected by and hosted on G2.com.
I have been using isupport for a while, the best thing i liked about isupport is it generates a ticket id. The ticket id is a unique 10 digit alphanumeric characters upon searching it, we can view the whole ticket. Review collected by and hosted on G2.com.
Isupport provides a chat feature. In this chat feature, we can send messages to any person listed on it. But they can recieve the message only if they are online. If they are offline, after coming online they cannot see the message. Review collected by and hosted on G2.com.
The routing logic for tickets makes it easy to assign tickets to the right people and ensure that the proper people are notified. Review collected by and hosted on G2.com.
I've found building out reporting viewed to keep tabs on various ticket queues can be time-consuming and something frustrating Review collected by and hosted on G2.com.
Very complete package, able to customize workflows, notifications, etc. Stable platform. Review collected by and hosted on G2.com.
Complexity of features creates complexity in configurations. Support is great at walking through any needs though. Review collected by and hosted on G2.com.
Isupport is fully customisable, it is used to standardise processes and controls. It helps us to view dashboards, metrics and KPIs Review collected by and hosted on G2.com.
No, i dont dislike anything about this product. Review collected by and hosted on G2.com.
Overall its an awesome product that delivers a tried and tested ticketing system. Review collected by and hosted on G2.com.
is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions. Review collected by and hosted on G2.com.
iSupport is easy to submit tickets to and it sends a response back when the ticket is created Review collected by and hosted on G2.com.
The instructions on customizing the iSupport interface is a little vague so I still haven't figured out how to do things I want to as far as my personal dashboard Review collected by and hosted on G2.com.
Software has a great ticket management system and asset database including scanning of equipment, pretty flexible and customizable, great technical support! Review collected by and hosted on G2.com.
It seems like I have to dig to find things that should be easy to access, reporting is not easy to run and find the things you need. Review collected by and hosted on G2.com.
