Top 10 Issuetrak Alternatives & Competitors

(62)4.1 out of 5

Research alternative solutions to Issuetrak on G2, with real user reviews on competing tools. Help Desk Software is a widely used technology, and many people are seeking innovative, reliable software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Issuetrak include end users and user interface. The best overall Issuetrak alternative is Zendesk Support Suite. Other similar apps like Issuetrak are TeamSupport, Freshdesk, HappyFox Help Desk, and Help Scout. Issuetrak alternatives can be found in Help Desk Software but may also be in IT Service Management Tools or Live Chat Software.

Best Paid & Free Alternatives to Issuetrak

Zendesk Support Suite
TeamSupport
Freshdesk
HappyFox Help Desk
Help Scout
Kayako
Vivantio
Zoho Desk

Top 10 Alternatives to Issuetrak Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Issuetrak stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Hospital & Health Care, and Telecommunications, and find the best product for your business.

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Issuetrak:

Reviewers say compared to Issuetrak, Zendesk Support Suite is:

Slower to reach roi

More expensive

Better at meeting requirements

See all Zendesk Support Suite reviews

TeamSupport

By TeamSupport

(873)4.4 out of 5

TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.

Categories in common with Issuetrak:

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Reviewers say compared to Issuetrak, TeamSupport is:

More expensive

Better at meeting requirements

More usable

See all TeamSupport reviews

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Serviceaide ChangeGear

(99)3.9 out of 5

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

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Reviewers say compared to Issuetrak, Serviceaide ChangeGear is:

Slower to reach roi

More expensive

Better at meeting requirements

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Freshdesk

By Freshworks

(3,501)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Issuetrak:

Reviewers say compared to Issuetrak, Freshdesk is:

More expensive

Easier to set up

More usable

See all Freshdesk reviews

HappyFox Help Desk

By HappyFox Inc.

(134)4.5 out of 5

Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

Categories in common with Issuetrak:

Reviewers say compared to Issuetrak, HappyFox Help Desk is:

More usable

Easier to set up

Better at meeting requirements

See all HappyFox Help Desk reviews

Help Scout

By Help Scout

(407)4.4 out of 5

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

Categories in common with Issuetrak:

Reviewers say compared to Issuetrak, Help Scout is:

Easier to set up

More usable

Easier to admin

See all Help Scout reviews

Kayako

By Ignite Enterprise Software Solutions Inc.

(219)4.0 out of 5

Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

Categories in common with Issuetrak:

Reviewers say compared to Issuetrak, Kayako is:

Slower to reach roi

More expensive

More usable

See all Kayako reviews

Vivantio

By Vivantio

(291)4.3 out of 5

Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

Categories in common with Issuetrak:

Reviewers say compared to Issuetrak, Vivantio is:

Slower to reach roi

More expensive

Better at meeting requirements

See all Vivantio reviews

Zoho Desk

By Zoho

(6,203)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with Issuetrak:

Reviewers say compared to Issuetrak, Zoho Desk is:

More expensive

Better at meeting requirements

More usable

See all Zoho Desk reviews

Intercom

By Intercom, Inc.

(3,327)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Issuetrak:

Reviewers say compared to Issuetrak, Intercom is:

More expensive

Slower to reach roi

Better at meeting requirements

See all Intercom reviews

#10

Autotask Professional Services Automation (PSA)

By Kaseya

(410)4.2 out of 5

Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

Categories in common with Issuetrak: