--- title: ISL Online Reviews meta_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 610 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 610 scale: '5' date_modified: '2026-07-21' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews **Vendor:** PDQ.com **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 610 ## About ISL Online ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. ## ISL Online Pros & Cons **What users like:** - Users praise the **remarkable ease of use** of ISL Online, enhancing their daily remote support experiences seamlessly. (43 reviews) - Users praise the **efficient customer support** of ISL Online, appreciating its quick response and friendly assistance. (24 reviews) - Users highlight the **easy setup** of ISL Online, allowing efficient IT problem resolution for both customers and technicians. (21 reviews) - Users value the **ease of use** of ISL Online for efficient remote support and effective problem-solving. (21 reviews) - Users appreciate the **easy remote access** provided by ISL Online, enhancing IT support and operational efficiency. (20 reviews) - Easy Access (13 reviews) - Security (13 reviews) - Simple (13 reviews) - Reliability (11 reviews) - File Transfer (10 reviews) **What users dislike:** - Users experience **remote access issues** with ISL Online, facing glitches and reconnections, affecting initial use perception. (12 reviews) - Users report a need for **faster connections** and a more intuitive interface for improved overall functionality. (6 reviews) - Users face **session issues** , including compatibility problems with Mac and difficulties managing active connections remotely. (5 reviews) - Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slow performance during use. (4 reviews) - Users experience **delay issues** with ISL Online, leading to frustration during remote sessions and multi-machine management. (4 reviews) - Users face **limited compatibility** with Mac devices, leading to frustrating setup and authorization processes. (4 reviews) - Setup Difficulties (4 reviews) - Users find the **steep learning curve** of ISL Online challenging, especially during initial setup and permissions management. (4 reviews) - Missing Features (3 reviews) - Slow Performance (3 reviews) ## ISL Online Reviews ### 1. A good tool for remote assistance and work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about ISL Online?** In my case, it is very useful to see the status of which computers are active and to easily connect to them. I also like the easy switching between user accounts. Simple installation. **What do you dislike about ISL Online?** So far, I haven't discovered any shortcomings, but it's true that I don't use many of the program's features yet. Sometimes it takes quite a while before the program connects to a new session. **What problems is ISL Online solving and how is that benefiting you?** mostly users do not have administrative rights to install programs, which I can arrange remotely. **Official Response from Barbara Viskovic:** > Thank you for your feedback! ### 2. Excellent tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about ISL Online?** Simple to use and doesn’t use a lot of resources **What do you dislike about ISL Online?** Could be a little easier to get connected to the client **What problems is ISL Online solving and how is that benefiting you?** It saves me a lot of travelling and I’m able to work from home **Official Response from Barbara Viskovic:** > Thank you for your feedback! We understand that establishing a connection with non-tech-savvy clients can be challenging. That's why ISL Online offers various methods to connect with customers, some of which don't require the client to type in a session code. We recommend taking a look at our short video guide; it might offer some helpful alternatives that could simplify the process for you and your clients: https://www.islonline.com/help/videos/tutorials.htm#ways-to-connect ### 3. One of the Best Remote Support Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan H. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about ISL Online?** It does what it says on the tin - it works. Connecting to clients is a breeze, support requested can be completed with ease with remote support, and the price is much better than the competitors **What do you dislike about ISL Online?** Connecting to clients via unattended is brilliant, and it's pretty much unlimted **What problems is ISL Online solving and how is that benefiting you?** I can offer my existing clients remote support without driving hours to get to them, saves me time and money **Official Response from Barbara Viskovic:** > Jonathan, thank you very much for your feedback! ### 4. Simplicity and Easy Handling **Rating:** 4.0/5.0 stars **Reviewed by:** Maria Josefa D. | Tecnico, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about ISL Online?** A simple-to-use tool that is easy to handle, allowing me to connect to any device within the organization and outside of it without any problem. The installation is super easy and allows me to use it every day. It has a wide variety of functions and integrating it into the organization has been simple. It is perfect for providing customer support. **What do you dislike about ISL Online?** Despite its ease of use, the ISL has some flaws, such as sometimes being difficult to turn on in the devices where it is installed. We have also had duplicate device names, and data transfer is quite slow most of the time. **What problems is ISL Online solving and how is that benefiting you?** The duplication of names is a very big issue that we are still investigating, and the chat is not very useful as it is now. **Official Response from Barbara Viskovic:** > Maria Josefa, thank you for sharing your experience! To ensure the "Wake On LAN" functionality works correctly, the remote computer must be properly configured. You can find more details in our Wake on LAN manual: https://help.islonline.com/19814/165949 Regarding the duplicate names of computers, we're planning to introduce a Computers section in the Administration module within the web console in one of our upcoming releases. This will significantly improve the management of computers. Slow data transfer is not typical behavior. We'd love to assist you further through our live chat to investigate and resolve this issue. ### 5. Easy, Simple, and Useful Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Consuelo M. | Técnico de sistemas, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about ISL Online?** It is an easy application to work with, it allows you to access any device within the network that has it installed and do anything, from changing users, entering administrator passwords, transferring documents, and installing applications. **What do you dislike about ISL Online?** What I like least about the tool is that there are more times than I would like when the files being transferred go very slowly and it takes a long time, which slows down the work. I also don't like that it can be set so that we have to be given permission to access the equipment. **What problems is ISL Online solving and how is that benefiting you?** Isl, despite being one of the most comprehensive tools on the market, still has some flaws such as the connection speed, which is sometimes a bit slow. Also, the fact that the user has to give us permission makes everything slower. **Official Response from Barbara Viskovic:** > Thank you for your feedback, Consuelo! We’ll share your observations about the file transfer with our product development team. Regarding permissions, we’re not entirely sure what issue you are describing. Once the remote agent is set up, you can access unattended computers without requiring additional permissions. However, ISL AlwaysOn can also be configured so that the remote user must approve your access before you take control. This allows you to support your remote clients without requiring a session code while still giving them control over when to grant access. You can find more details in Step 5 of this manual: https://help.islonline.com/506918/2258215 If you’re referring to UAC dialogs, this manual https://help.islonline.com/37390/1906830 explains how to enable administrative use for such scenarios. ### 6. It fulfills its function effectively **Rating:** 4.5/5.0 stars **Reviewed by:** Matías N. | Administrativo, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about ISL Online?** Seamless remote connection. Access other computers remotely and perform tasks on them as if you were using them live. You can share files remotely with upload and download quality and without the slowdowns typical of this type of software. **What do you dislike about ISL Online?** Perhaps the interface could be more user-friendly and intuitive, but that's a downside. **What problems is ISL Online solving and how is that benefiting you?** I can work on the computers I have at work, even if I'm not there **Official Response from Barbara Viskovic:** > Matias, thank you very much for your feedback! ### 7. Essential tools for daily user support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about ISL Online?** Functional and stable. Never any issues connecting to user stations for remote control (no disconnection, no freezing, etc...). Allows access to a variety of devices/OS and it's really very appreciable. Ease of administering stations, showing actions on the screen, and installing/uninstalling software remotely (including when you need to use an administrator account!). Effective multi-screen support. Ease for users to start ISL to begin sharing. **What do you dislike about ISL Online?** On some Android devices, there is no control but just the ability to point out what needs to be done on the screen (but that's already very good) **What problems is ISL Online solving and how is that benefiting you?** Remote control, PC configuration, installation/uninstallation, malfunction diagnosis. Allows operating on the PC as if we were physically on the machine: it's magical. **Official Response from Barbara Viskovic:** > Thank you very much for your valuable feedback. We would like to inform you that we have released a Universal Add-on for ISL Light Android application. It enables full remote desktop control of Android devices during sessions. It allows the remote user to control the device using a keyboard and mouse, and to view the screen in real time. Read more: https://www.islonline.com/blog/2025/04/01/unattended-remote-access-to-android-devices-with-isl-online/ ### 8. Really useful for supporting our users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about ISL Online?** The user interface and the ease of getting onto users machines is great for us and them. We use it several times a day to connect to their machines and provide help and support and also transfer files to their machines while in the software. **What do you dislike about ISL Online?** The user interface although easy to use is starting to look a little dated and could benefit with a few enhancements to make it more visually appealing. **What problems is ISL Online solving and how is that benefiting you?** We were paying alot of money for the same features from another similar company but found ISL much better priced and flexible offering pay per use options. **Official Response from Barbara Viskovic:** > Thank you for choosing ISL Online, and for sharing your feedback! ### 9. I'm satisfied because it works without issues and is easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Simon R. | IT system administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about ISL Online?** You can install the client-side application on computers, use 'Administrator mode', and no administrative privileges are required for regular use—making it ideal for user support and more. **What do you dislike about ISL Online?** It might lack support for working on a remote computer when using CAD software. **What problems is ISL Online solving and how is that benefiting you?** System configuration troubleshooting, network rules management, etc **Official Response from Barbara Viskovic:** > Simon, thanks for your review! ### 10. Best what you can get for normal price **Rating:** 5.0/5.0 stars **Reviewed by:** Matjaz K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about ISL Online?** Price, speed and quality on local netwoork, very ease of use. **What do you dislike about ISL Online?** Sometimes speed when you are not on local netwoork. **What problems is ISL Online solving and how is that benefiting you?** Acces with computers in our company. We are 3 users but we have many working stations. **Official Response from Barbara Viskovic:** > Matjaz, thank you for your feedback! ### 11. Easy unattended access and remote work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about ISL Online?** Our system administrator uses ISL Online to remotely access employees' computers across different locations whenever we face technical issues or need software updates. As employees, we can also access our own work computers from home. I like it because it’s simple to use, connects fast, and is reliable. Adjusting the screen resolution is easy, so everything looks clear. I can also transfer files between my work and home computer. **What do you dislike about ISL Online?** Sometimes the copy-paste function doesn’t work properly. **What problems is ISL Online solving and how is that benefiting you?** Maintaining office computers and resolving employees' technical issues, the system enables remote access to work computers from home or any other location. It saves time and ensures the seamless continuation of our professional services. **Official Response from Barbara Viskovic:** > Thank you for your feedback on ISL Online! We're glad to be an integral part of simplifying your work. ### 12. Reliable remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Jure K. | Cyber Resillence Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about ISL Online?** EU solution, on-premises instalation, very easy to use **What do you dislike about ISL Online?** Actually, there is none of dislikes, I could write for ISL Online **What problems is ISL Online solving and how is that benefiting you?** Easy remote support for all subsidiaries we own in diffferent countries. **Official Response from Barbara Viskovic:** > Thank you for your feedback! ### 13. Quick, Easy and Capable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** The always on solution is very effective for managing our client's remote servers. **What do you dislike about ISL Online?** When I enable admin mode on the remote pc, it prompts for the user to accept, this is something that cannot be accepted from the desk side. **What problems is ISL Online solving and how is that benefiting you?** It resolves productivity in the sense that I can share my sessions with my colleagues. The self-hosted solution eliminates the worry of remote connectivity across the globe for security reasons. **Official Response from Barbara Viskovic:** > Thank you for your feedback! Regarding the admin mode, this is an expected behavior and it is designed this way for security reasons. The remote user's confirmation is required in order to enable Administrative Mode for the remote Operator, ensuring that the access is authorized. If you prefer to work on the remote computer as an Administrator without needing the remote user's confirmation, we recommend utilizing our Unattended Access feature. By adding the computer to your list and connecting to it from ISL Light's "Computers" tab, ISL AlwaysOn (the unattended access agent) will have Admin Mode enabled by default. You can find detailed instructions on how to add a computer to your list in our guide: https://help.islonline.com/44234 If you encounter any difficulties or have further questions, please don't hesitate to reach out to us through our Live Chat on our website or by emailing support@islonline.com. Our team will be more than happy to provide you with further assistance. ### 14. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about ISL Online?** It's really easy to use and userfriendly application, even for endusers, when it comes to solving problems over remote. **What do you dislike about ISL Online?** I actually don't have any personal dislikes about ISL. **What problems is ISL Online solving and how is that benefiting you?** ISL Online helps us provide efficient remote support and manage remote desktops seamlessly. It allows us to quickly troubleshoot and resolve IT issues, reducing downtime and improving productivity. The secure and reliable connection ensures smooth remote operations, benefiting both our team and clients. **Official Response from Barbara Viskovic:** > Thanks a lot for your feedback! We're glad to know that ISL Online helps you with your business. ### 15. good for working remotely from home **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about ISL Online?** quite easy to use. Even for inexperienced users I am satisfied. **What do you dislike about ISL Online?** nothing. everything is fine.I am satisfied. **What problems is ISL Online solving and how is that benefiting you?** I can work remotely from home. I solve things on the fly **Official Response from Barbara Viskovic:** > Thank you for your feedback! ### 16. Robust and reliable Remote Desktop and Remote Support Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about ISL Online?** I'm using ISL Online more than 5 years and I'm very satisfied with product. Tried other software but ISL is just what I need. It's easy to install, documentation is top notch, some issues were promptly resolved by Online support. **What do you dislike about ISL Online?** A lot of settings in Conference Proxy when hosted by yourself. **What problems is ISL Online solving and how is that benefiting you?** Fast connection to users, their servers. No need to travel. **Official Response from Barbara Viskovic:** > Thank you for your feedback! We're delighted to hear that ISL Online has been a valuable tool for you for many years. ### 17. My first review **Rating:** 5.0/5.0 stars **Reviewed by:** Dainis R. | remote administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about ISL Online?** best features is change user acc, administrator mode, it very good **What do you dislike about ISL Online?** Maybe dislike about ISL Online is sending e-mail. **What problems is ISL Online solving and how is that benefiting you?** Very nice solving problemes remotly clients. **Official Response from Barbara Viskovic:** > Dainis, thank you for your review! ### 18. ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Gregor F. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ISL Online?** ISL Online offers easy remote and is so friendly to use for Administrators or remote users. They have all in video instructions and really hope. From Last year they improve softwere **What do you dislike about ISL Online?** There is no dislike about ISLonline, we never had any issues **What problems is ISL Online solving and how is that benefiting you?** to connect to users with computer problems and phone problems and this is the best way to connect to them **Official Response from Barbara Viskovic:** > Gregor, thank you for your feedback! As for security, it is our top priority to keep ISL Online software as secure as possible. That's why we are always interested in suggestions from our users on how we can improve security even further. We would like to invite you to visit our live chat and share your suggestions with us. ### 19. Simple but effective **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos P. | Admin IT, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about ISL Online?** I like the efficiency with which I can connect to the teams and devices remotely, both those enrolled in the system and those not, through the link you generate with the code. On the other hand, I like the versatility between devices. **What do you dislike about ISL Online?** I don't like that there isn't a voice chat, like a call, to be able to contact the user directly. The text chat doesn't work either. **What problems is ISL Online solving and how is that benefiting you?** I don't find any problems in ISL. I would just like both the chat and the file transfer to work a bit better. **Official Response from Barbara Viskovic:** > Dear Carlos, thank you for your input! Audio and chat options are not available by default with ISL AlwaysOn unattended access, as it is typically assumed there is no user present on the other end. However, you can activate these features by selecting "Download client" before connecting to the remote computer from the list. For a step-by-step guide on how to enable these options, please refer to our video tutorial and fast forward to minute 1:00: https://help.islonline.com/37390/230353 ### 20. Better than Teamviewer **Rating:** 5.0/5.0 stars **Reviewed by:** Harry N. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ISL Online?** Ease of use not expensive and works on pc and mac as on mobile **What do you dislike about ISL Online?** The cookies on the login page on the website pretty annoying for companies that use a paid version of the software, because it is for businesses only not for consumers **What problems is ISL Online solving and how is that benefiting you?** Prevents me to drive to the customer for every single thing and safes time to support my customers direct **Official Response from Barbara Viskovic:** > Hi Harry, thank you for your feedback! Regarding the cookies, you can direct your clients to join your session via www.islonline.net, where cookie notifications should not appear. If this doesn’t address your concern, we encourage you to reach out to our live chat. Our team will be happy to assist you further. ### 21. ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Javier I. | Gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about ISL Online?** Everything is perfect, we have been using it for several years and we are very happy with its performance. We use it daily both as online support and unattended access and it's always perfect. You have many options and they keep adding new ones. Very good support. **What do you dislike about ISL Online?** None for now, very happy with the product. **What problems is ISL Online solving and how is that benefiting you?** It helps us in attending to our clients, allowing us to provide them with quick and effective support. It also allows us to manage unattended workstations and servers that are difficult to access. **Official Response from Barbara Viskovic:** > Hi Javier, thank you for sharing your feedback! ### 22. Im very pleased with ISL online app and support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about ISL Online?** Ease of use and no lag when using remote connection over internet and local LAN. **What do you dislike about ISL Online?** Session doesnt close when I power off my computer so I have to kill old session to start new one. **What problems is ISL Online solving and how is that benefiting you?** Remote connection **Official Response from Barbara Viskovic:** > Thank you for your feedback! ### 23. Good operation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ISL Online?** The program is user-friendly for end customers, easy to integrate on, for example, the website. Additionally, it has various handy features such as ISL always on and the ability to directly email a session code. The customer service responds quickly and acts with appropriate urgency when necessary. All of this ensures that we use this software on a daily basis! **What do you dislike about ISL Online?** Support on OSX systems is difficult, as the end customer must perform a number of additional actions themselves. **What problems is ISL Online solving and how is that benefiting you?** Easily observe the customer remotely and be able to operate the computer. **Official Response from Barbara Viskovic:** > Thank you for your feedback! We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 If you're connecting to macOS systems using unattended access, it's crucial to enable macOS permissions. We've provided a detailed guide with screenshots here: https://help.islonline.com/558310/2481668 (starting from Step 6). ### 24. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about ISL Online?** A user-friendly tool for remote work. **What do you dislike about ISL Online?** I don't have any bad experiences or anything that I wouldn't like. **What problems is ISL Online solving and how is that benefiting you?** Quick and easy connection for remote work. **Official Response from Barbara Viskovic:** > Thank you for your feedback! ### 25. great experience in support, attended and unattended **Rating:** 4.5/5.0 stars **Reviewed by:** Jose Angel A. | Responsable técnico, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about ISL Online?** never down. always worked when needed. easy to see if your computers are up or down **What do you dislike about ISL Online?** still haven´t found a dislike. maybe a modern appearance? **What problems is ISL Online solving and how is that benefiting you?** any problem realted with remote support, server or user equipment **Official Response from Barbara Viskovic:** > Hi Jose, thank you for your input! ### 26. Useful, simple, and fulfills its function. **Rating:** 4.0/5.0 stars **Reviewed by:** Lourdes R. | Informatica, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about ISL Online?** Ease of use, and quick connection with remote devices. Allows uploading files without issues. **What do you dislike about ISL Online?** It requires a stable web connection and sometimes depends heavily on the device we connect to. If it is slow, the remote connection becomes very slow and gets stuck. **What problems is ISL Online solving and how is that benefiting you?** Connection to all company devices that have the application or via the web. **Official Response from Barbara Viskovic:** > Lourdes, thank you for sharing your experience. ### 27. Remote support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Jose G. | Departamento de Microinformática, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2024 **What do you like best about ISL Online?** Connecting with users without needing to be in the same location and with complete speed. **What do you dislike about ISL Online?** File transfers sometimes go slow, and when the user has an unstable connection, the device appears as turned off from the connection portal to the devices. **What problems is ISL Online solving and how is that benefiting you?** The resolution of incidents/requests of the company with the computer equipment. **Official Response from Barbara Viskovic:** > Thank you for your feedback, Juan Jose! We will share your observations about the file transfer feature with our product development team for consideration. ### 28. ISL niko **Rating:** 5.0/5.0 stars **Reviewed by:** Dimitrios N. | Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about ISL Online?** The Pay per Use plans, Easy to use, customer support **What do you dislike about ISL Online?** There is nothing that I dislike in ISL online **What problems is ISL Online solving and how is that benefiting you?** Download data from a remote EM station **Official Response from Barbara Viskovic:** > Hi Dimitrios, thank you for your input! ### 29. Software quality **Rating:** 4.0/5.0 stars **Reviewed by:** Hermes H. | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** Regarding incident resolution, I have found that ISL Online offers an effective tool. The remote desktop function has proven to be instrumental in providing direct access to users' systems, allowing me to diagnose and solve problems quickly and accurately. The file transfer option has also facilitated the implementation of solutions, contributing to an efficient resolution of reported incidents. **What do you dislike about ISL Online?** In the field of incident resolution, I have experienced certain challenges with ISL Online. Although the remote desktop function provides direct access to systems, we have faced moments of latency and fluctuations in connection stability, which has impacted the agility in problem-solving. Additionally, we have noticed that the file transfer speed can be inconsistent, affecting the speed of applying solutions. These inconveniences have influenced the overall effectiveness during incident resolution using this platform. **What problems is ISL Online solving and how is that benefiting you?** At the moment, none, everything is correct and meets expectations. **Official Response from Barbara Viskovic:** > Hi Hermes, thanks for your detailed feedback! ISL Online supports direct connections, which are faster than routed connections. ISL Online automatically selects the most efficient connection method—either by establishing a direct tunnel between the local and remote computer or via a routed connection. Please ensure you are using the latest version of ISL Light. Learn more about direct connections here: https://www.islonline.com/whats-new.htm#2024-02-isllight ### 30. Good tool for team management **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos E. | IT Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about ISL Online?** The best thing about ISL is the ease of use and management of the equipment throughout your organization. It allows remote connection and its functions are simple to use. **What do you dislike about ISL Online?** Sometimes file transfers between devices are a bit slow. **What problems is ISL Online solving and how is that benefiting you?** It helps a lot when it comes to being able to manage incidents remotely. **Official Response from Barbara Viskovic:** > Carlos, thank you for your input! ### 31. Great application for remote support **Rating:** 4.5/5.0 stars **Reviewed by:** Victor A. | Tecnico de soporte, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about ISL Online?** The best thing is the ease it offers when connecting to other devices and resolving issues remotely. **What do you dislike about ISL Online?** What I like the least is not being able to correctly delete duplicate team names. **What problems is ISL Online solving and how is that benefiting you?** ISL above all helps us with the resolution of day-to-day incidents remotely. **Official Response from Barbara Viskovic:** > Hi Victor, thank you for your feedback! We’re aware of the issue with deleting teams and are working on a solution. In the meantime, you might find this video tutorial on user administration helpful: https://help.islonline.com/379266/1678056 ### 32. Good work tool **Rating:** 3.5/5.0 stars **Reviewed by:** Pablo C. | IT Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about ISL Online?** Allows you to keep track of the company's equipment and manage them easily and remotely **What do you dislike about ISL Online?** Sometimes the teams are duplicated and it is very tedious to delete them correctly. **What problems is ISL Online solving and how is that benefiting you?** Remote support for users allows us to update large quantities of equipment without needing to have them physically in the office. **Official Response from Barbara Viskovic:** > Hi Pablo, thank you for your feedback! We’re aware of the issue with deleting teams and are working on a solution. In the meantime, you might find this video tutorial on user administration helpful: https://help.islonline.com/379266/1678056 ### 33. Good tool for remote support **Rating:** 4.5/5.0 stars **Reviewed by:** valentin R. | Técnico micro, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about ISL Online?** Simple company-wide launch. Use as a simple and useful administrator. **What do you dislike about ISL Online?** We have not found major issues when using the application. The only thing is that on Mac, sometimes it has connection problems and the screen goes black. **What problems is ISL Online solving and how is that benefiting you?** Remote incident handling without the need for direct or local connection. **Official Response from Barbara Viskovic:** > Valentin, we appreciate your feedback! We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 If you're connecting to macOS systems using unattended access, it's crucial to enable macOS permissions. We've provided a detailed guide with screenshots here: https://help.islonline.com/558310/2481668 (starting from Step 6). ### 34. The perfect remote support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about ISL Online?** The ease of connections and their support. Everything you need they are able to help you out within minutes. **What do you dislike about ISL Online?** Mobile phone support is limited however they are working on improvements as we speak. **What problems is ISL Online solving and how is that benefiting you?** It solves the on-site support factor. We've reduced on-site support quite a lot, it also help for work from home/remote work. **Official Response from Barbara Viskovic:** > Thank you for your feedback! It is great to hear that ISL Online is positively impacting your work. ### 35. Simple and fast use **Rating:** 4.5/5.0 stars **Reviewed by:** Enrique P. | Soporte tecnico, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about ISL Online?** the speed and efficiency to connect to the equipment you need at the moment you need it. It has an amazing amount of features. **What do you dislike about ISL Online?** the mobile application works a little worse than the computer application **What problems is ISL Online solving and how is that benefiting you?** It helps us resolve issues in the shortest possible time as it reduces response times. **Official Response from Barbara Viskovic:** > Enrique, we appreciate your feedback, thank you! ### 36. IT Remote Support Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Carmen M. | Departamento de Sistemas., Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about ISL Online?** What I like most about this tool is the ease we have in connecting with users affected by an incident/request and who require our help. **What do you dislike about ISL Online?** We must have a very stable connection to not lose visibility with the remote team. **What problems is ISL Online solving and how is that benefiting you?** Remote incident with users who are at home. **Official Response from Barbara Viskovic:** > Hi Carmen, thank you for your feedback! ### 37. Easy and Practical **Rating:** 4.0/5.0 stars **Reviewed by:** Cristina P. | Helpdesk, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about ISL Online?** Simple and intuitive. Facilitate remote work and speed it up. One of the best I've tried. **What do you dislike about ISL Online?** That they have to give us permission to access the equipment. **What problems is ISL Online solving and how is that benefiting you?** It helps us resolve issues remotely, in a simple and straightforward way, allowing the user to be anywhere without having to travel. **Official Response from Barbara Viskovic:** > Cristina, thank you for your feedback! ### 38. Good support application **Rating:** 3.5/5.0 stars **Reviewed by:** Angel H. | Tecnico informatico, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** The connection with the users and the available tools give the application a highly recommended utility. **What do you dislike about ISL Online?** Sometimes management becomes difficult if the remote user is using the equipment, as they prioritize their control over the administrator's control. **What problems is ISL Online solving and how is that benefiting you?** Solve the users' problems remotely **Official Response from Barbara Viskovic:** > Angel, thanks for your feedback. The remote user's control over the remote computer is designed as a security feature to prevent misuse of the remote support tool. However, we understand that this feature can occasionally feel inconvenient. ### 39. Support is easy and useable on multiple products. **Rating:** 4.5/5.0 stars **Reviewed by:** Virgil B. | System admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ISL Online?** The use on multiple platforms. Ease of use of the Desktop Client. **What do you dislike about ISL Online?** I would like an option to reboot a PC without needing to log in. **What problems is ISL Online solving and how is that benefiting you?** Able to give customers remote support. **Official Response from Barbara Viskovic:** > Hi Virgil, thank you for your feedback! ### 40. Great remote support **Rating:** 3.5/5.0 stars **Reviewed by:** Raul L. | IT Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** It is very simple to connect to your company's equipment, easy to install, simple to manage, and very intuitive. We use it every day. **What do you dislike about ISL Online?** A priori, I have no complaints about the product. **What problems is ISL Online solving and how is that benefiting you?** Connection and problem resolution for the company's users in a comfortable manner. **Official Response from Barbara Viskovic:** > Hi Raul, thank you for your input! ### 41. Great remote connection for businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Javier A. | Soporte tecnico, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** The connection with the company's users is very comfortable and simple for everyone. **What do you dislike about ISL Online?** I don't find anything decisive that is bad. Maybe small specific details, but generally, there is nothing wrong. **What problems is ISL Online solving and how is that benefiting you?** Access the company's equipment remotely and comfortably **Official Response from Barbara Viskovic:** > Javier, thank you for the feedback. ### 42. Safe and stable remote support solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about ISL Online?** ISL Online offers a safe and reliable remote support solution which is easy to implement, suitable for daily use and they offer fast customer support. **What do you dislike about ISL Online?** When a client is behind a proxyserver it can take a minute before the connection is established. **What problems is ISL Online solving and how is that benefiting you?** ISL Online provides efficient remote support without the need to travel to customers. So it saves time, travel costs and boosts our productivity. **Official Response from Barbara Viskovic:** > Hi, thank you for your feedback! ### 43. I use IT every day, about five hundred installed clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Mykhailo S. | System Administarator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2024 **What do you like best about ISL Online?** User-friendly interfase, fast operation, ability to drag and drop and many additional useful function. **What do you dislike about ISL Online?** When launched it opens not in the middle of the screen. **What problems is ISL Online solving and how is that benefiting you?** Full administration of users computers without presence, as well as assistance to the user in his work. **Official Response from Barbara Viskovic:** > Mykhailo, thank you for your feedback! ### 44. Reliable and Easy-to-Use Remote Support Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about ISL Online?** ISL Online provides a fast, stable, and secure remote access solution with an intuitive interface. **What do you dislike about ISL Online?** While ISL Online performs exceptionally well, the user interface could be slightly more modern and visually polished. **What problems is ISL Online solving and how is that benefiting you?** Remote accessing computers that control automatic milking systems on different farm locations. **Official Response from Barbara Viskovic:** > Thank you very much for your feedback! ### 45. Remote IT support **Rating:** 5.0/5.0 stars **Reviewed by:** Beatriz d. | Departamento de Sistemas, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about ISL Online?** It was a necessary tool in the department that more than fulfills the purpose of solving problems with users who are not close to me. **What do you dislike about ISL Online?** The quality of resolution at times and slowness in file transfers. **What problems is ISL Online solving and how is that benefiting you?** Solve problems remotely within my organization. **Official Response from Barbara Viskovic:** > Hi Beatriz, thank you for your input! ### 46. Easy and reliable remote desktop access **Rating:** 5.0/5.0 stars **Reviewed by:** Klemen K. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about ISL Online?** All around easy to use, be it on client end, agent end or supervisor/admin. Small file size so the set up on customer end is swift and we can go to resolving the issue quickly. **What do you dislike about ISL Online?** As is, the app coveres everything we require. **What problems is ISL Online solving and how is that benefiting you?** We offer remote support for clients having issues with our banking apps, be it installation, solving issues or just walkthroughs. **Official Response from Barbara Viskovic:** > Hi Klemen, thanks a lot for your feedback! We're glad to know that ISL Online fulfills your needs. ### 47. Recommended application **Rating:** 4.0/5.0 stars **Reviewed by:** Pedro H. | IT Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** You have good remote control over the equipment of your organization. **What do you dislike about ISL Online?** Sometimes it is very complicated to help users since their control prevails over the administrator's control. **What problems is ISL Online solving and how is that benefiting you?** It allows us to resolve user issues comfortably. **Official Response from Barbara Viskovic:** > Peter, thank you for your review! The remote user's control over the remote computer is designed as a security feature to prevent misuse of the remote support tool. However, we understand that this feature can occasionally feel inconvenient. ### 48. Simple remote support **Rating:** 4.5/5.0 stars **Reviewed by:** Ana M. | Tech Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** It is very comfortable and very easy to connect to other devices remotely. **What do you dislike about ISL Online?** Sometimes the connection with other devices is unstable, but it recovers within a few minutes. **What problems is ISL Online solving and how is that benefiting you?** Remote email configuration, driver installation, application installation, etc... **Official Response from Barbara Viskovic:** > Anna, thank you for your feedback! ### 49. Of the best tools for remote assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Marianela Mercedes P. | Técnico de soporte, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** It is one of the best tools for resolving issues remotely. Easy to use. **What do you dislike about ISL Online?** be able to block access and have to configure things to block the keyboard and mouse. **What problems is ISL Online solving and how is that benefiting you?** the distance between the people who need help and us prevents the movement. **Official Response from Barbara Viskovic:** > Hi Marianela, thank you for your feedback! ### 50. Great remote support service **Rating:** 4.0/5.0 stars **Reviewed by:** Lucia M. | IT Tech Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** It is very simple to connect remotely to your organization's equipment. **What do you dislike about ISL Online?** Screenshots are not always taken correctly **What problems is ISL Online solving and how is that benefiting you?** Solve technical problems remotely without the need for the agent to travel to the office **Official Response from Barbara Viskovic:** > Hi Lucia, thank you for your feedback! ## ISL Online Discussions - [Can I access unattended computers?](https://www.g2.com/discussions/can-i-access-unattended-computers) - 2 comments, 1 upvote - [Is ISL Light secure?](https://www.g2.com/discussions/is-isl-light-secure) - 2 comments, 1 upvote - [How many remote users can I support with one license?](https://www.g2.com/discussions/how-many-remote-users-can-i-support-with-one-license) - 2 comments, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/how-does-your-pricing-work) - 1 comment, 1 upvote - [Is this a cloud-based or on-premise solution?](https://www.g2.com/discussions/is-this-a-cloud-based-or-on-premise-solution) - 1 comment, 1 upvote - [View ISL Online pricing details and edition comparison](https://www.g2.com/products/isl-online/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A14%3A27+-0500&secure%5Bsession_id%5D=61e3fe0a-9960-495f-a578-b12c7b44dc5f&secure%5Btoken%5D=404772b852b06a4d429999c55e4b6b87bf3e98585dcb6ea951e20680951990d2&format=llm_user) ## ISL Online Integrations - [Heimdal](https://www.g2.com/products/heimdal/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [WordPress PHP7.4](https://www.g2.com/products/wordpress-php7-4/reviews) ## ISL Online Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top ISL Online Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,949 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,079 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (511 reviews)