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ISL Online Reviews & Product Details - Page 2

ISL Online Overview

What is ISL Online?

ISL Online is remote support and remote access tool with a rich set of features and very high-security standards. ISL Online allows users to securely access and control remote Windows, Mac and Linux computers as well as mobile devices to provide ad hoc technical support and remote management. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. ISL Online offers a cloud or on-premises service with a unique licensing model, which doesn’t limit the number of devices or clients you support.

ISL Online Details
Product Website
Languages Supported
Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Chinese (Simplified)
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Product Description

Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.

How do you position yourself against your competitors?

ISL Online is a pioneer in the remote desktop support industry – the founders started the research activities in the area of remote desktop software back in 1999. ISL Online is the #1 remote control solution in Japan - quality and reliability are two attributes required by our Japanese customers. ISL Online offers three different hosting options: remote desktop services via the cloud, a self-hosted system (on-premise) and a hybrid cloud solution (Managed Private Cloud). ISL Online software can be configured to fully comply with corporate security policy and other internal requirements related to remote desktop services. An advanced customization and integration options are available including the white labeling of remote desktop software for corporate clients. ISL Online can be set up in a LAN network, without exposing you to the Internet.


Seller Details
Company Website
Year Founded
2001
HQ Location
Ljubljana, SI
Twitter
@xlab_si
839 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
Description

ISL Online is one of the pioneers of the remote desktop support industry. Since
003, ISL Online has been providing remote control software to IT professionals and help desk technicians across 100 countries, with Japan being the strongest market. With a choice of a cloud service or a self-hosted solution, ISL Online software is used to access and control computers or mobile devices to provide ad hoc technical support or to manage systems remotely. ISL Online has been developed by XLAB, a software development company headquartered in Europe, with offices in Slovenia, Switzerland, the UK and the USA. Visit ISL Online at www.islonline.com.


Barbara V.
BV
Overview Provided by:
Marketing Communications

Recent ISL Online Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Really useful for supporting our users"
The user interface and the ease of getting onto users machines is great for us and them. We use it several times a day to connect to their machines...
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Reliable and Secure Remote Support Solution"
I’ve been using ISL Online for remote support, and it has been incredibly reliable and secure. The connection is fast and stable, whether I’m acces...
Matías N.
MN
Matías N.Small-Business (50 or fewer emp.)
4.5 out of 5
"It fulfills its function effectively"
Seamless remote connection. Access other computers remotely and perform tasks on them as if you were using them live. You can share files remotely ...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

ISL Online Media

ISL Online Demo - Control a computer remotely
Control a remote computer as if you were sitting behind it.
ISL Online Demo - Unattended access
Set unattended access to as many computers you want to have permanent access to.
ISL Online Demo - Remote Support
Connect with your remote client by sending them an email or sharing a link.
ISL Online Demo - Administrative mode
Send CTRL-ALT-DEL, install software, and interact with the Windows UAC on a remote device.
ISL Online Demo - File transfer
Transfer files easily with the dual panel File Manager.
ISL Online Demo - Web console
Access and manage your remote desktop sessions from a web browser.
Play ISL Online Video
Play ISL Online Video
Play ISL Online Video
Play ISL Online Video
Play ISL Online Video

Official Downloads

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Video Reviews

477 ISL Online Reviews

4.6 out of 5
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477 ISL Online Reviews
4.6 out of 5
477 ISL Online Reviews
4.6 out of 5

ISL Online Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ISL OnlineQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JM
Cogerente, Responsable S.A.T.
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI
What do you like best about ISL Online?

There are many features that make ISL an essential tool, for me being a multi-device tool seems like a genius idea. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

Our technical service has been using this tool for years and we cannot issue any negative judgment so far. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

We are a technical service with more than 25 years of experience, and having a remote support tool with these functions greatly facilitates our work. Review collected by and hosted on G2.com.

GF
IT Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about ISL Online?

ISL Online offers easy remote and is so friendly to use for Administrators or remote users. They have all in video instructions and really hope. From Last year they improve softwere Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

There is no dislike about ISLonline, we never had any issues Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

to connect to users with computer problems and phone problems and this is the best way to connect to them Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Gregor, thank you for your feedback!

As for security, it is our top priority to keep ISL Online software as secure as possible. That's why we are always interested in suggestions from our users on how we can improve security even further. We would like to invite you to visit our live chat and share your suggestions with us.

CP
Admin IT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI
(Original )Information
What do you like best about ISL Online?

I like the efficiency with which I can connect to the equipment and devices remotely, both those enrolled in the system and those not through the link you generate with the code. On the other hand, I like the versatility between devices. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

I don't like that there isn't a voice chat, like a call to be able to contact the user directly. The text chat doesn't work either. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

I don't find problems in ISL. I would just like both the chat and file transfer to work a bit better. Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Dear Carlos, thank you for your input!

Audio and chat options are not available by default with ISL AlwaysOn unattended access, as it is typically assumed there is no user present on the other end. However, you can activate these features by selecting "Download client" before connecting to the remote computer from the list. For a step-by-step guide on how to enable these options, please refer to our video tutorial and fast forward to minute 1:00: https://help.islonline.com/37390/230353

HN
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ISL Online?

Ease of use not expensive and works on pc and mac as on mobile Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

The cookies on the login page on the website pretty annoying for companies that use a paid version of the software, because it is for businesses only not for consumers Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

Prevents me to drive to the customer for every single thing and safes time to support my customers direct Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Hi Harry, thank you for your feedback!

Regarding the cookies, you can direct your clients to join your session via www.islonline.net, where cookie notifications should not appear.

If this doesn’t address your concern, we encourage you to reach out to our live chat. Our team will be happy to assist you further.

JI
Gerente
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI
(Original )Information
What do you like best about ISL Online?

Everything is perfect, we have been using it for several years and we are very happy with its performance. We use it daily both as online support and unattended access, and it is always perfect. You have many options and they keep adding new ones. Very good support. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

None for now, very happy with the product. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

It helps us in attending to our customers, it allows us to provide them with quick and effective support. It also allows us to manage unattended workstations and servers that are difficult to access. Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Hi Javier, thank you for sharing your feedback!

Francisco C.
FC
Dirección Técnica e Innovación - Fundador y copropietario
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about ISL Online?

For us the most important thing is ease of use, both for us as technicians and for the end customer. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

Sometime the image quality of remote computers is complicated to manage, and the copy/cut/paste management is a bit poor. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

ISL simplifica mucho la gestion de escritorios remotos de equipos a los que debemos acceder de forma desatendida. Además, como he dicho antes, la conexión con los clientes finales es muy sencilla. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ISL Online?

Het programma is gebruiksvriendelijk voor eindklanten, makkelijk te integreren op bijvoorbeeld de website. Daarnaast beschikt het over diverse handige functies zoals ISL always on en de mogelijkheid om een sessiecode direct te mailen. De klantenservice reageert snel, en handelt met gepaste spoed wanneer nodig.

Dit alles zorgt er voor dat we deze software op dagelijkse basis gebruiken! Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

De support op OSX systemen is lastig, gezien de eindklant hiervoor een aantal extra acties zelf moet uitvoeren. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

Het gemakkelijk meekijken bij de klant op afstand en de computer kunnen bedienen. Review collected by and hosted on G2.com.

Jose Angel A.
JA
Responsable técnico
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about ISL Online?

never down. always worked when needed. easy to see if your computers are up or down Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

still haven´t found a dislike. maybe a modern appearance? Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

any problem realted with remote support, server or user equipment Review collected by and hosted on G2.com.

LR
Informatica
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI
What do you like best about ISL Online?

Ease of use, and fast connection with remote teams.

Allows uploading files without issues. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

It requires a stable web connection and sometimes depends a lot on the equipment to which we connect. If it is slow, the remote connection becomes very slow and gets stuck. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

Connection to all company devices that have the application or via the web. Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Lourdes, thank you for sharing your experience.

JG
Departamento de Microinformática
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI
What do you like best about ISL Online?

Connecting with users without needing to be in the same location and with complete speed. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

The file transfers that sometimes go slow and when the user has an unstable connection, the device appears as turned off from the connection portal to the devices. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

The resolution of incidents/requests of the company with the computer equipment. Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online

Thank you for your feedback, Juan Jose! We will share your observations about the file transfer feature with our product development team for consideration.