--- title: ISL Online Reviews meta_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 607 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 607 scale: '5' date_modified: '2026-07-18' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews **Vendor:** PDQ.com **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 607 ## About ISL Online ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. ## ISL Online Pros & Cons **What users like:** - Users praise the **remarkable ease of use** of ISL Online, enhancing their daily remote support experiences seamlessly. (43 reviews) - Users praise the **efficient customer support** of ISL Online, appreciating its quick response and friendly assistance. (24 reviews) - Users highlight the **easy setup** of ISL Online, allowing efficient IT problem resolution for both customers and technicians. (21 reviews) - Users value the **ease of use** of ISL Online for efficient remote support and effective problem-solving. (21 reviews) - Users appreciate the **easy remote access** provided by ISL Online, enhancing IT support and operational efficiency. (20 reviews) - Easy Access (13 reviews) - Security (13 reviews) - Simple (13 reviews) - Reliability (11 reviews) - File Transfer (10 reviews) **What users dislike:** - Users experience **remote access issues** with ISL Online, facing glitches and reconnections, affecting initial use perception. (12 reviews) - Users report a need for **faster connections** and a more intuitive interface for improved overall functionality. (6 reviews) - Users face **session issues** , including compatibility problems with Mac and difficulties managing active connections remotely. (5 reviews) - Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slow performance during use. (4 reviews) - Users experience **delay issues** with ISL Online, leading to frustration during remote sessions and multi-machine management. (4 reviews) - Users face **limited compatibility** with Mac devices, leading to frustrating setup and authorization processes. (4 reviews) - Setup Difficulties (4 reviews) - Users find the **steep learning curve** of ISL Online challenging, especially during initial setup and permissions management. (4 reviews) - Missing Features (3 reviews) - Slow Performance (3 reviews) ## ISL Online Reviews ### 1. Easy in use, with many options! **Rating:** 4.5/5.0 stars **Reviewed by:** Roy B. | Service / IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about ISL Online?** There’s a nice log function that lets me see how long I’ve been connected to the client. **What do you dislike about ISL Online?** When I connect to a "Samsung Tablet," there isn’t much I can do—only view it. **What problems is ISL Online solving and how is that benefiting you?** We can fix issues in the software without even visiting the customer. With ISL Always-On enabled, we can log in whenever we need to. ### 2. Effortless Setup and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner M. | Senior System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about ISL Online?** It is very easy to get setup and working in our environment within a day. When you delete a device from your account it actually gets removed and delete instead of being moved to an unmanaged group that you cant delete from. Support is very quick to responded and fix any issues even when I was the one that caused this issue. This software is used daily by my coworkers and I. **What do you dislike about ISL Online?** They was bought out a month after we have swapped to ISL, but to a company that is already GREAT and products we use already. **What problems is ISL Online solving and how is that benefiting you?** We previously had a different remote support software and I was unable to delete devices from the system. ### 3. Effortless and Secure Remote Access Across All Platforms the best I've ever come across ISL **Rating:** 5.0/5.0 stars **Reviewed by:** Alin V. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about ISL Online?** An excellent platform offering secure remote access. Some of the most attractive options for me are the quick and easy entry of the remote Windows system with just one click into safe mode; Automatic session recovery after restart; And of course you can use it from different OS systems iOS MAC OS Windows Linux as well as the Web I see great potential in the ISL platform, since I tried it I am impressed that I come across sites that integrate it into their platforms as a method for remote support and now I know why! I recommend trying it and you will see for yourself. P.S. Just a satisfied customer 💗🤝🐱‍🏍 **What do you dislike about ISL Online?** At the moment there is nothing I am not happy with. **What problems is ISL Online solving and how is that benefiting you?** I'm glad that with one software I can easily access the computer but also maintain the security level. To be an administrator and use the full functionality of Windows without restrictions on the time or mode in which I will load the operating system. This gives me the opportunity to uninstall in safe mode, clean the registry and much more 😉 ### 4. ISL: unalterable traceability, multiple secure access options, easy to use and customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about ISL Online?** We had used other tools previously (including the leading tool) and although generally good, when wanting to have good traceability of who connected to which device, when, for how long, and that the record was unalterable, practically all of them fall short. Additionally, we have users with privileged information who do not want software running permanently that could allow a third party to access their device without their knowledge due to a breach of trust or accident. And the rest of us, as systems, wanted to have the option of unattended access to other devices. All of the above with a tool that is easy to use, stable even on low-speed connections, and with the usual conveniences we find in other software. Oh, and personalized with our company's logo. And at a competitive price. In ISL we found all of the above... **What do you dislike about ISL Online?** It's a difficult question, because in terms of use we don't have major complaints; they are rather small details: Despite working excellently on Mac, if the management application is updated, the keychain access permissions are reset, so it asks for the Mac user's password again to read the keychain connection by connection. On the other hand, the keychain seems to be local; if a user has 2 Macs with the same iCloud account, with the keychain synchronized, saving the password on one does not reflect it on the other, and since the password for each device can be different, it's not something that can be remembered by heart. In a hurry, this could complicate things. The other issue is that when all connections are in use and I want to see which ones are active to close one, I can't do it from the application; I have to enter the portal, which involves more steps and takes time, but it works... I would like to be able to send a configuration policy to the clients from the console and have no user be able to modify it... currently, we have to do it at the time of installation (I'm not sure if this last point is due to our ignorance). **What problems is ISL Online solving and how is that benefiting you?** It allows us to support a wide variety of users with very different requirements, those who expect us to connect without asking them anything (neither the ID nor the password), those who want to first authorize access on their device, and those who don't want anything installed permanently. Much more secure than almost any other application we have used and it is not like others, an open door for another user to use just by knowing some data that can be seen when opening the application, it is something more "enterprise", but sufficiently simple. ### 5. ISL Light - A Great App **Rating:** 4.5/5.0 stars **Reviewed by:** Ian G. | Support Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about ISL Online?** Whilst we are still using the On Premise licensing model, the version upgrades are still incredibly easy to roll out and everything just works. It's one of the better remote tools we use. **What do you dislike about ISL Online?** We still can't store credentials at server/database level which would be much better from a security perspective. **What problems is ISL Online solving and how is that benefiting you?** We use ISL internally as part of our helpdesk and user support processes but also use it externally for connecting to and supporting our customers remotely as well. The process for connecting to machines is slick and can be pretty much automated beyond the initial connection so user experience is always good. **Official Response from Barbara Viskovic:** > Thank you for sharing your positive experience with ISL Online! We're delighted to hear that ISL Online is providing valuable support in your internal and external helpdesk and support processes. We appreciate your feedback regarding the record session feature. While the .ISR file type is optimized for the ISL Online application, the ISL Player offers the functionality to export recordings into a standard .AVI container with MPEG4 video codec. This format is not dependent on the ISL Player and can be played using commonly available media players. However, it's important to consider that the exported file size may be larger, typically triple the size of the original .ISR file. Furthermore, we understand your interest in recording sessions with multiple screens. To address this, we kindly request you to reach out to our support team at support@islonline.com, providing more details about your specific use case. This will help us better understand your requirements and potentially consider it as a future feature enhancement. Regarding the option to only use the initial ISL login for authentication when accessing AlwaysOn computers, we have an ongoing feature request with the reference REQ-4862. If you would like to be notified when this option becomes available, please contact our support team at support@islonline.com and request to have your email added to the notification list. ### 6. Effortless Remote Access with Reliable Uptime **Rating:** 5.0/5.0 stars **Reviewed by:** Mr F. **Reviewed Date:** December 04, 2025 **What do you like best about ISL Online?** I appreciate ISL Online for its reliability, particularly the uptime, which ensures that my tasks are uninterrupted and efficiently managed. The intuitive interface is another aspect that stands out, making it easier to navigate and perform tasks without confusion. Its multi-platform support allows me to use it across different devices and operating systems seamlessly. I also value its small footprint program on devices, especially when physical access is a challenge, enabling remote connection and control effortlessly. The initial setup was very easy, enhancing the overall user experience right from the start. **What do you dislike about ISL Online?** I dislike that the bulk update and share functionality within the ISL Online portal sometimes breaks or fails to perform the task as expected. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote device control, which solves access issues with a small footprint program, has excellent uptime, and features an intuitive interface with multi-platform support. ### 7. Effortless Client Support with User-Friendly Features **Rating:** 4.5/5.0 stars **Reviewed by:** Richard W. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about ISL Online?** Easy to use product and doesn't everything you need to do to support our clients with their needs. **What do you dislike about ISL Online?** Sometimes can be hard to get clients to connect. (Customers knowledge issue) **What problems is ISL Online solving and how is that benefiting you?** Various issues including Printer/Scanner Driver installation, Windows Updates and setup of applications ### 8. Easy to use, safe, and fast, although with room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Ana R. | tecnico de soporte, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about ISL Online?** What I highlight most about ISL Online is how easy it is to use, as well as the speed and stability of its connections. I also value its high level of security, compatibility with various platforms, and the option to access devices unattended. **What do you dislike about ISL Online?** Some users point out that the interface could benefit from a more modern design, and that certain advanced features require additional configuration. Additionally, they consider that the concurrent licensing model can be restrictive for large teams. It is also noted that updates do not always occur as frequently as desired and that the visual customization options are somewhat limited. **What problems is ISL Online solving and how is that benefiting you?** ISL Online solves the challenges of remote support, such as assisting users at a distance, accessing equipment without needing to be on-site, and swiftly resolving issues. This is beneficial to me because it helps save time, reduces the need for travel, allows for more efficient problem-solving, and facilitates faster and more reliable support for both clients and colleagues. ### 9. Simple, Powerful Remote Access with ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about ISL Online?** ISL is a very simple to use powerful application that allows me to access a remote largely unmanned site. **What do you dislike about ISL Online?** I have yet to find a downside of using it **What problems is ISL Online solving and how is that benefiting you?** Remote access to unmanned sites and sites without a tech support onsite. ### 10. Simple, Effective, and Accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme R. | Analista de sistemas **Reviewed Date:** January 30, 2026 **What do you like best about ISL Online?** I like the simplicity of ISL Online. The interface is very easy to use, quite fluid and straightforward. This makes using the software very simple. Additionally, the initial setup was very smooth and easy, which was great for my team. **What do you dislike about ISL Online?** Perhaps the pencil tools and the arrow directions could be better. The arrow is kind of ugly and big. I would prefer a simpler arrow, just with a line and a tip, not that huge arrow on the screen. **What problems is ISL Online solving and how is that benefiting you?** ISL Online helps in our IT department by allowing easy, fast, and secure remote access to computers, which enables us to provide support more frequently. ### 11. excellent experience with the remote control **Rating:** 5.0/5.0 stars **Reviewed by:** david g. | informatic technician, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ISL Online?** the stability regarding remote work is very stable **What do you dislike about ISL Online?** downloadable file via code given to the user, it is very fast and intuitive **What problems is ISL Online solving and how is that benefiting you?** Yes, most of the incidents are addressed or we address them remotely through ISL, which facilitates our work with each user personally in a group manner. **Official Response from Barbara Viskovic:** > David, we're grateful for your insightful feedback! You may find the "Custom Deployment Link" feature useful in your situation. This tool enables you to create a link for unattended access, along with an executable file that already includes predefined connection parameters. For more detailed information, we invite you to consult our user manual: https://help.islonline.com/19815/1718542 ### 12. Affordable Price, Proven Effectiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony B. **Reviewed Date:** January 28, 2026 **What do you like best about ISL Online?** I use ISL Online for remote control of PCs, and I find that remote work is made easier with this software. I appreciate the time savings as well as the quick response it offers. I really like the price of ISL Online, which is one of the reasons why I chose to switch from TeamViewer to this product. The installation was very easy, and everything works well for my needs. **What do you dislike about ISL Online?** Difficulty in handling on slow internet connections **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote PC access, which solves remote work, saves time, and allows for quick intervention. ### 13. Easy to use and good possibilities with remote support **Rating:** 4.0/5.0 stars **Reviewed by:** DOS SANTOS F. | Technical support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about ISL Online?** Easy to use, user friendly with customers **What do you dislike about ISL Online?** I work on Windows, I would like to be able to have more compatibility with MAC OS users. Maybe it's already possible, but I would like to be able to restart the computer from distance without loosing the session **What problems is ISL Online solving and how is that benefiting you?** Take control of customer computer easily, having multiple instances open at once (one on a server, one on a customer computer). ### 14. Fast, Reliable Remote Access with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin S. | Analista de negócios **Reviewed Date:** February 07, 2026 **What do you like best about ISL Online?** I use ISL Online for remote access and it works very well for me. I don't experience crashes like I did with other applications, and it's much faster. I like its construction and agility, and I find it very easy to access. The initial setup was very easy and I had no problems at all. I'm very likely to recommend ISL Online to a friend or colleague, I’d even give it a 10. **What do you dislike about ISL Online?** There's nothing i don't like. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote access; it’s faster and doesn’t crash like others. Its construction and agility help with our quick project resolutions. ### 15. Effortless Remote Support with ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Iztok M. **Reviewed Date:** January 27, 2026 **What do you like best about ISL Online?** I like that ISL Online is easy to use for both customers and technicians, which really helps in solving IT problems efficiently. The remote connection feature to users' PCs is something I value a lot. Our team found the initial setup to be very easy, and we started with ISL Online years ago because it's the best product for us. I would rate it a 10 out of 10 and have recommended it to other companies too. **What do you dislike about ISL Online?** I dont have any dislike issues **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online to help customers with IT problems anywhere. It's easy for customers and technicians, and the remote connection feature is valuable. ### 16. Secure Connection and Flexible Support **Rating:** 5.0/5.0 stars **Reviewed by:** ANDRES C. **Reviewed Date:** January 20, 2026 **What do you like best about ISL Online?** I like the ease and flexibility in using ISL Online. The ability to save the agent on common devices for a list of unattended users significantly improves internal support. Additionally, it allows for easy reconnection even if there are internet disconnections at either end. **What do you dislike about ISL Online?** Your mobile device application still has a lot of room for improvement. Some features of the desktop application are not yet available in the mobile version. **What problems is ISL Online solving and how is that benefiting you?** ISL Online allows me to connect securely, share files easily, and manage connection failures. Additionally, I can access Windows AAA protections through the client, which enhances internal support. ### 17. Reliability and excellent support from ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. | Senior IT Service Desk Technician & Projects **Reviewed Date:** February 04, 2026 **What do you like best about ISL Online?** I think it's great that ISL Online works very reliably and there have never been any problems. It is constantly being developed with meaningful and useful features. I find the utility quick launch preview and the Always On function with password particularly useful, as well as the ability to maintain and manage address books. The installation was also very easy, thanks to the competent support of an ISL employee. **What do you dislike about ISL Online?** The curtain mode seems somewhat old-fashioned and overall the program is very complex. However, thanks to the many good instructions, it's not too bad. **What problems is ISL Online solving and how is that benefiting you?** ISL Online offers a reliable on-premises version with excellent support, solves problems with other providers, and is continuously developed with meaningful features. ### 18. Ease of use for unattended customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando S. | Technical Support Help Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ISL Online?** Ease of use in unattended customer support **What do you dislike about ISL Online?** Some connection issues that require restarting the application. **What problems is ISL Online solving and how is that benefiting you?** Assistance to clients. Fewer trips and faster assistance. ### 19. Essential tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Ramon M. | Cogerente, Responsable S.A.T., Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about ISL Online?** Group management and connection speed have been improved. **What do you dislike about ISL Online?** At this time, all the features make it further ahead of the competition. **What problems is ISL Online solving and how is that benefiting you?** We are a technical service with over 25 years of experience, and having a remote support tool with these functions greatly facilitates our work. **Official Response from Barbara Viskovic:** > Jose, thank you for your review! It's great to hear that ISL Online has been serving you well for 10 years! Thank you for your continued trust and support. ### 20. Remote and quality support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** I like that ISL Online is easy to handle and intuitive. I use ISL Online to support clients and access remote equipment. I really appreciate that it saves me from having to travel, which saves a lot of time and effort. The remote desktops also work well and allow effective access. **What do you dislike about ISL Online?** Sometimes it has unexpected crashes even in recent versions and with mobile devices it is not as effective. I would like it to allow for more intuitive and stable control. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online to support clients and access remote equipment. It solves many problems because I don't have to travel to the client. **Official Response from Barbara Viskovic:** > Hi, thank you for your feedback, we are happy to read that ISL Online is helping you with your work. ### 21. Simple, Secure Remote Support with Consistently Great Connections **Rating:** 5.0/5.0 stars **Reviewed by:** LIZETH C. | accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2026 **What do you like best about ISL Online?** The best thing about ISL Online is how simple and secure it is. It allows us to connect quickly to remote devices without issues, which is essential for providing efficient remote support. The interface is intuitive and the connection quality is consistently good. **What do you dislike about ISL Online?** There are no major drawbacks. Some advanced features could be easier to discover at first, but once you get familiar with the platform, it works very smoothly. **What problems is ISL Online solving and how is that benefiting you?** ISL Online solves the challenge of managing and supporting remote devices securely. It enables our IT team to access systems remotely, perform maintenance, and resolve incidents quickly, which improves productivity and minimizes disruptions. ### 22. A very good program for remote device control. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about ISL Online?** Simple device overview, easy to use, suitable for monitoring a large number of devices. Easily add new devices, create users, set access permissions. I use it daily as it is suitable for quick remote assistance to users, allows file transfer, chat... **What do you dislike about ISL Online?** has a deficiency of virtual network access, which is enabled by TeamViewer **What problems is ISL Online solving and how is that benefiting you?** I use it for customer support, it allows me to quickly identify problems and issues based on the size of our company. **Official Response from Barbara Viskovic:** > We're grateful for your input. Thanks! ### 23. Smooth, Fluid Remote Access Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco M. | SysAdmin, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about ISL Online?** The fluidity in the remote access and data transfer. **What do you dislike about ISL Online?** Interface and Usability: The UI can feel dated compared to competitors. Advanced features may take time for new users to discover. Connection/Apple Issues: Occasional connection interruptions and challenges reported with macOS devices. **What problems is ISL Online solving and how is that benefiting you?** Data transfers ### 24. Easy and comfortable handling **Rating:** 4.0/5.0 stars **Reviewed by:** Angela D. | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about ISL Online?** The ease of connection is maintained, I don't see any improvements necessary. **What do you dislike about ISL Online?** Improvable in this aspect, the requested permissions complicate the connection **What problems is ISL Online solving and how is that benefiting you?** It greatly facilitates the quick remote desktop connection with my clients, which speeds up the resolution of the issue they report to me. **Official Response from Barbara Viskovic:** > Angela, thank you for your valuable feedback! We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 If you're connecting to macOS systems using unattended access, it's crucial to enable macOS permissions. We've provided a detailed guide with screenshots here: https://help.islonline.com/558310/2481668 (starting from Step 6). ### 25. Easy to Use and a Perfect Fit for Our Business Model **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ISL Online?** It’s easy to use and fits our business model exactly. **What do you dislike about ISL Online?** Some options to be integrated by default **What problems is ISL Online solving and how is that benefiting you?** Helping our customers in a quick way ### 26. Exceptional Reliability and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Gordan . | Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about ISL Online?** Reliability, technical support, and easy to use **What do you dislike about ISL Online?** The only thing that bothered me was the tedious sorting out of unpaid invoices, for which I still have a bad feeling that I may have paid some of them twice. **What problems is ISL Online solving and how is that benefiting you?** I most often use ISL to help older computer users and my clients. The time savings are excellent, as I no longer have to travel everywhere for every support task! ### 27. Support our infrastructure in one click **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac G. | It Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** Unattended connections, and simple remote support. **What do you dislike about ISL Online?** I don't think I can review anything I don't like. **What problems is ISL Online solving and how is that benefiting you?** Remote connections, remote support, support to colleagues. **Official Response from Barbara Viskovic:** > Isaac, we appreciate your feedback, thank you! ### 28. ISL Online: easy implementation, fast connection, and smooth transmission with high security **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan T. | IS&T Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about ISL Online?** ISL Online stands out for its ease of implementation and intuitive use. Support technicians especially appreciate its ability for quick connection without complicated installations, the quality of screen transmission even with slow connections, and its robust security features with 256-bit AES encryption. **What do you dislike about ISL Online?** although it is not complicated to use, sometimes the initial setup can become complicated in the hands of people without the correct knowledge! **What problems is ISL Online solving and how is that benefiting you?** mainly costs associated with travel to provide on-site support, when providing support the transmission is smooth and easy to establish, highly recommended the ISL Online platform!! ### 29. Easy Support Tool with Stability Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Luke D. **Reviewed Date:** February 09, 2026 **What do you like best about ISL Online?** I like the ease of use of ISL Online, which makes it straightforward to navigate and operate. I also really value the ability to group customers into lists, as it helps organize and manage client interactions effectively. Additionally, the initial setup of ISL Online was very easy for our team, which made the transition smooth. **What do you dislike about ISL Online?** I don't like the stability issues with ISL Online. It often has to be closed down or reopened. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for support, helping with many issues and giving support to our clients. ### 30. It is very useful and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Maria F. | Tecnico de Soporte, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** How easy it is to use and how much it makes my work easier day by day **What do you dislike about ISL Online?** access to devices that do not have the application installed **What problems is ISL Online solving and how is that benefiting you?** Make it necessary for user verification to connect to the equipment. **Official Response from Barbara Viskovic:** > Ana Maria, many thanks for your feedback! ### 31. Great tool for remote assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Matevž S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** Better organized administrative mode than before **What do you dislike about ISL Online?** We could integrate with the LAPS system to facilitate easier enabling of elevated privileges. **What problems is ISL Online solving and how is that benefiting you?** Assistance across multiple university departments without needing to visit them. Mostly for installing drivers, adjusting settings... **Official Response from Barbara Viskovic:** > Matevž, thank you for sharing your experience! We invite you to read the user guide for Administrative mode, where working with "elevated privileges" is also described; you might find answers there that will make using ISL Light easier for you. ### 32. Secure and Reliable Connections, Essential for Support **Rating:** 5.0/5.0 stars **Reviewed by:** Omar C. **Reviewed Date:** January 29, 2026 **What do you like best about ISL Online?** I really like ISL Online because it is very secure, which gives total confidence to the clients. It also allows me to hold meetings and use video to interact with the client, which provides us with peace of mind and reliability that we convey to the clients. **What do you dislike about ISL Online?** At the moment, there is nothing I don't like. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for secure remote support, providing peace of mind to clients and the team. The secure connection prevents security incidents, which generates total trust for the client and allows us to have reliable meetings and video calls. ### 33. Complete tool, easy to use, safe **Rating:** 5.0/5.0 stars **Reviewed by:** William G. | Ingeniero Soporte, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** The easy management for making attended and unattended connections, the option to record the session, and the transfer of control. **What do you dislike about ISL Online?** That the local IP can be identified, not just the public IP of the connection of the devices. **What problems is ISL Online solving and how is that benefiting you?** The secure connection with internal and external users **Official Response from Barbara Viskovic:** > William, thank you for your comments! Taking into account what you express to us, we recommend you take note of this manual https://help.islonline.com/37390/164440 if this does not resolve your particular case please send us an email at support@islonline.com with more details or visit www.islonline.com for immediate help in our live chat. ### 34. Effortless Remote Support with ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2019 **What do you like best about ISL Online?** I appreciate that ISL Online is incredibly simple to use, making it accessible for various tasks without requiring a steep learning curve. It provides a quick and reliable connection, which is crucial for remote support purposes, allowing me to assist users efficiently. The seamless support for Multi-Factor Authentication (MFA) is another aspect I find extremely useful, enhancing security without complicating access. I also value the screen sharing and file transfer capabilities ISL Online offers, as they allow me to share and receive information smoothly, facilitating better communication and task completion. The initial setup of ISL Online was very easy, making it hassle-free to get started and integrate into my workflow seamlessly. I trust and rely on these features intensely, as they prove to be very valuable in my daily tasks. **What do you dislike about ISL Online?** everything is fine **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote support, establishing quick and reliable connections. It is simple to use, supports screen sharing and file transfers, and provides MFA support, making it very valuable for my tasks. ### 35. Robust Platform for Remote Access **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica S. | Psicólogo **Reviewed Date:** February 07, 2026 **What do you like best about ISL Online?** I like the credibility that ISL Online brings. The remote access support platform is reliable, and I like to use ISL Always On to access my work computers. I also value the security that ISL Online offers. **What do you dislike about ISL Online?** I had a bit of difficulty at first with the layout of the platform's website. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online to remotely control my work computers, which contributes to my professional development. ### 36. Facilitate Remote Support with Security **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham D. **Reviewed Date:** January 21, 2026 **What do you like best about ISL Online?** I like the ease of use and the security that ISL Online offers. I also appreciate that I can send one-time use links to clients, which minimizes the risk of them using the tool later. **What do you dislike about ISL Online?** I believe they could integrate audio into remote support. We can only see image and video, but audio cannot be transmitted. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote support, to resolve queries about other products, and to eliminate the need for on-site visits, all remotely. ### 37. Simplicity and speed at the rendezvous **Rating:** 4.5/5.0 stars **Reviewed by:** cedric L. | administrateur réseaux, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about ISL Online?** The tool stands out for its great ease of use, as well as the speed with which it allows devices to connect. Really practical for customer support. As well as the very useful features. It is essential to use it daily. **What do you dislike about ISL Online?** Updates are not automatic, but that doesn't pose any problem. **What problems is ISL Online solving and how is that benefiting you?** Execution of tasks that a third person cannot perform ### 38. Using ISL, I feel more confident in remote sessions. **Rating:** 5.0/5.0 stars **Reviewed by:** Julian Abraham S. | Analista de soporte TI, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about ISL Online?** Their sessions are single-use, which makes them safer. **What do you dislike about ISL Online?** There’s nothing I don’t like about ISL. It’s very good, and it feels safe to use. **What problems is ISL Online solving and how is that benefiting you?** He solves problems instantly ### 39. it works easily in 99% of cases without problems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ISL Online?** ISlAlwaysOn is very useful and i use it very often. Its easy to use. **What do you dislike about ISL Online?** I don’t remember anything, what could improve it… **What problems is ISL Online solving and how is that benefiting you?** Remote support for our partners and customers. Remote adminstration of servers **Official Response from Barbara Viskovic:** > Thank you for your feedback! ### 40. ISL Online is a fantastic remote support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about ISL Online?** Once set up properly, it is the simplest and easiest to use remote support software I have ever used. **What do you dislike about ISL Online?** Initial setup can take a while. Documentation for branding customization could use more detail. **What problems is ISL Online solving and how is that benefiting you?** Supporting our users and clients over multiple locations. ### 41. Ease of access **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about ISL Online?** Offer a quick connection to user devices even when connected via RDP to the device you want to access via ISL. **What do you dislike about ISL Online?** I would request a better visualization of equipment with multi-screen. **What problems is ISL Online solving and how is that benefiting you?** Whenever a user needs assistance, thanks to ISL I can provide quick service by accessing their equipment to solve the problem. **Official Response from Barbara Viskovic:** > Thank you for taking the time to provide your feedback! ### 42. Empowers Remote Client Support Anytime, Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Denise D. | Director / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about ISL Online?** It enables me to help client anywhere at any time. **What do you dislike about ISL Online?** The fact that if another connection is in use it does not tell you this on the mobile app, it just doesn't connect and kicks you out. **What problems is ISL Online solving and how is that benefiting you?** I can very easily help people without having to get into my car and travel. It also is good that I can do stuff out of hours. ### 43. Good Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Julio M. | Administrativo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about ISL Online?** What I like most about ISL Online is how easy it is to connect remotely and the stability of the platform. It allows for quick support without complications and provides a very smooth experience for the user. **What do you dislike about ISL Online?** Well, it lacks more functions like Anydesk has. **What problems is ISL Online solving and how is that benefiting you?** Being able to connect remotely without having to be physically present. ### 44. Effortless Integration and User-Friendly for Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about ISL Online?** Ease of use both for us and for our clients. Simple for the client to implement. It was also very simple to integrate into our website. Customer support has been made much easier. **What do you dislike about ISL Online?** The file transfer screen sometimes disappears behind other open screens. **What problems is ISL Online solving and how is that benefiting you?** Before using ISL Online we either had to try and talk our clients through problem solving or else go to site. Now we can connect to the client's PC and see the problem straight away, much simpler for the client and we don't have to waste time and money travelling. ### 45. Remote Support that is Fast and so easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** It is Lightweight easy to install and easy to navigate across OS platforms **What do you dislike about ISL Online?** Would like new info being shown with updates. **What problems is ISL Online solving and how is that benefiting you?** Being able to support users and work autonomously without requiring additional input. **Official Response from Barbara Viskovic:** > Thank you for sharing your feedback on ISL Online! We're delighted to hear that you find our remote support solution easy to use and that it meets your requirements effectively. If you ever have any questions or need further assistance, please don't hesitate to reach out. ### 46. Straightforward and Competitively Priced **Rating:** 5.0/5.0 stars **Reviewed by:** James A. | Computer support engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about ISL Online?** Very straightforward and competitively priced **What do you dislike about ISL Online?** A Debian repo to keep the Linux version up to date would be handy, but I appreciate that's an incredibly niche request that would probably not make sense. It's easy enough to manually re-download new versions from the website **What problems is ISL Online solving and how is that benefiting you?** Reducing the number of callouts required for quick easy jobs that can only usually be carried out on-site ### 47. Our daily remote support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Óscar L. | CEO & Sysadmin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about ISL Online?** Ease of use, security and privacy are key points for us, and ISL offers this, since every session is done under a unique code not valid anymore after disconnecting from our customers, so we cannot connect again unless we provide a new session code. We use their integration in our web site so it's very easy for our customers to download the tool and receive remote support. It also has a feature to install a permanent access (for instance, to remotely control servers and other computers that run 24x7 and not always have a user that can give access) which is also secured allowing remote control only to certain users and password protected. Groups of users can be created to give rights to connect only to certain computers (or computer groups), so this is also a great feature (this is done from the web management site). Service is always running, we use it everyday and no issues by now except one day that, maybe for causes more related to our connection we were suffering of some freezes during support sessions. We called to customer support and the reply was quick and nice. They also provided information about checking service status, and some other features that we didn't know about. **What do you dislike about ISL Online?** Most of the aspects are positive to us, so the only thing (up to now) that could be improved is the rights management in the web site. When having AlwaysOn computer groups is a bit complex to give permissions to all of them to different technicians or user groups. **What problems is ISL Online solving and how is that benefiting you?** It saves a lot ot time in problem resolution by allowing to connect remotely to our customers computers, so no need to be present on customer premises, and it does this in a secure way, which is very important for us. **Official Response from Barbara Viskovic:** > Óscar, thanks for sharing your experience! ### 48. Remote sessions and group chat **Rating:** 4.5/5.0 stars **Reviewed by:** Enrique B. | Analista Soporte, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about ISL Online?** Conduct remote sessions and use your group chat **What do you dislike about ISL Online?** perhaps it is your one-time code, although it provides additional security **What problems is ISL Online solving and how is that benefiting you?** online support for customer service ### 49. Speed and Simplicity in Remote Access **Rating:** 4.0/5.0 stars **Reviewed by:** Alessio B. **Reviewed Date:** December 10, 2025 **What do you like best about ISL Online?** I like the speed and simplicity of ISL Online. It is very simple and immediate to use, I click on the PC, enter the password, and I am already operational on the PC. I find that the initial setup was very easy. **What do you dislike about ISL Online?** Nothing **What problems is ISL Online solving and how is that benefiting you?** ISL Online allows me to remotely connect to the store's PCs, simulating the activity of sales colleagues. It is simple and immediate to use: I click on the PC, enter the password, and I'm operational. Speed and simplicity are its strong points. ### 50. Solid Remote Support Tool with Minor Lagging Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Sam M. **Reviewed Date:** January 30, 2026 **What do you like best about ISL Online?** I like that I can dial into multiple computers at the same time. I also enjoy the screen recording feature and file transfers. **What do you dislike about ISL Online?** Lagging can be an issue and compressions isn't great **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote IT support, solving travel issues for quick fixes, and enjoy multiple connections, screen recording, and file transfers. ## ISL Online Discussions - [Can I access unattended computers?](https://www.g2.com/discussions/can-i-access-unattended-computers) - 2 comments, 1 upvote - [Is ISL Light secure?](https://www.g2.com/discussions/is-isl-light-secure) - 2 comments, 1 upvote - [How many remote users can I support with one license?](https://www.g2.com/discussions/how-many-remote-users-can-i-support-with-one-license) - 2 comments, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/how-does-your-pricing-work) - 1 comment, 1 upvote - [Is this a cloud-based or on-premise solution?](https://www.g2.com/discussions/is-this-a-cloud-based-or-on-premise-solution) - 1 comment, 1 upvote - [View ISL Online pricing details and edition comparison](https://www.g2.com/products/isl-online/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+19%3A02%3A35+-0500&secure%5Bsession_id%5D=debf7c23-a799-4d11-b9dd-d767dbcc616f&secure%5Btoken%5D=308fa38938829d8aacabaff4b1d254cf6690be22cba21950da1c3144b03f7825&format=llm_user) ## ISL Online Integrations - [Heimdal](https://www.g2.com/products/heimdal/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [WordPress PHP7.4](https://www.g2.com/products/wordpress-php7-4/reviews) ## ISL Online Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top ISL Online Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,948 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,078 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (511 reviews)