--- title: ISL Online Reviews meta_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 611 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 611 scale: '5' date_modified: '2026-07-29' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews **Vendor:** PDQ.com **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 611 ## About ISL Online ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. ## ISL Online Pros & Cons **What users like:** - Users praise the **remarkable ease of use** of ISL Online, enhancing their daily remote support experiences seamlessly. (43 reviews) - Users praise the **efficient customer support** of ISL Online, appreciating its quick response and friendly assistance. (24 reviews) - Users highlight the **easy setup** of ISL Online, allowing efficient IT problem resolution for both customers and technicians. (21 reviews) - Users value the **ease of use** of ISL Online for efficient remote support and effective problem-solving. (21 reviews) - Users appreciate the **easy remote access** provided by ISL Online, enhancing IT support and operational efficiency. (20 reviews) - Easy Access (13 reviews) - Security (13 reviews) - Simple (13 reviews) - Reliability (11 reviews) - File Transfer (10 reviews) **What users dislike:** - Users experience **remote access issues** with ISL Online, facing glitches and reconnections, affecting initial use perception. (12 reviews) - Users report a need for **faster connections** and a more intuitive interface for improved overall functionality. (6 reviews) - Users face **session issues** , including compatibility problems with Mac and difficulties managing active connections remotely. (5 reviews) - Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slow performance during use. (4 reviews) - Users experience **delay issues** with ISL Online, leading to frustration during remote sessions and multi-machine management. (4 reviews) - Users face **limited compatibility** with Mac devices, leading to frustrating setup and authorization processes. (4 reviews) - Setup Difficulties (4 reviews) - Users find the **steep learning curve** of ISL Online challenging, especially during initial setup and permissions management. (4 reviews) - Missing Features (3 reviews) - Slow Performance (3 reviews) ## ISL Online Reviews ### 1. because we use it at work for IT work and it's great **Rating:** 5.0/5.0 stars **Reviewed by:** Ksenija D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about ISL Online?** Remote access and the ability to help remotely without much knowledge of the customer support **What do you dislike about ISL Online?** I don't know if I don't like something, working with it is easy, useful, transparent, it's easy to help customers, it's easy to use, you can connect to a customer quickly **What problems is ISL Online solving and how is that benefiting you?** All internal assistance to employees in working with their programs and computer **Official Response from Barbara Viskovic:** > Ksenija, thanks a lot for your feedback! ### 2. Affordable and easy in use **Rating:** 5.0/5.0 stars **Reviewed by:** Pieter E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about ISL Online?** Support is great and the software is very affordable **What do you dislike about ISL Online?** Auto update function in self-host would be nice **What problems is ISL Online solving and how is that benefiting you?** Remote access form machines and clients **Official Response from Barbara Viskovic:** > Many thanks for your feedback, Pieter! ### 3. Opinion about ISL Online **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** The speed of connection, as well as the configuration **What do you dislike about ISL Online?** In principle, I only use it to provide support and everything works correctly. **What problems is ISL Online solving and how is that benefiting you?** Problems of displacement and speed **Official Response from Barbara Viskovic:** > Thanks for your feedback! ### 4. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Victor E. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about ISL Online?** All the options that this product offers us **What do you dislike about ISL Online?** Startup time with Windows when booting the computer **What problems is ISL Online solving and how is that benefiting you?** Everything I know about **Official Response from Barbara Viskovic:** > Many thanks for your feedback, Victor! ### 5. Very easy - I switch it on and start working **Rating:** 5.0/5.0 stars **Reviewed by:** Tatjana Z. | -, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about ISL Online?** The thing I like the best is that even when I work from home, I feel like I would be working in my office on my work computer. **What do you dislike about ISL Online?** I have to say that nothing really bothers me. **What problems is ISL Online solving and how is that benefiting you?** When using VPN I have to arrange functionalities I need to be able to work from home; for example, I need access to my work inbox and additionally to my several project inboxes, connection to the file server, and additional access to testing environments. When using ISL Online there is no need to arrange any of those things. I just connect to my work computer and start working. I have access to everything I need. **Official Response from Barbara Viskovic:** > Thank you for sharing your positive experience with ISL Online, Tatjana! We're delighted to hear that ISL Online has provided you with a seamless and office-like working experience, even when you're working remotely from home. ### 6. Simple to use and good features without the need for installation on the client. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about ISL Online?** The ability to restart the client without properly installing the software in order to continue remote maintenance without further user intervention on site. **What do you dislike about ISL Online?** The connection over port 443 takes too long because the standard port is tried first, which is usually not open in hardware firewalls. **What problems is ISL Online solving and how is that benefiting you?** Access to customer environments that do not provide VPN tunnels. **Official Response from Barbara Viskovic:** > Hi, we appreciate your valuable feedback! We encourage you to explore our detailed user manual regarding ports: https://help.islonline.com/56161/161686 Should you have further inquiries about ports or enhancing the speed of your ISL Light connection, please feel free to join our live chat. Our support team is readily available to offer you assistance. ### 7. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about ISL Online?** The use of the software is completely simple. Any layperson can use it. We use it to assist users remotely, where it is especially important for an inexperienced user to quickly and easily establish a connection. **What do you dislike about ISL Online?** There is nothing about this app that could deter us from using it. **What problems is ISL Online solving and how is that benefiting you?** With this application, we can solve all the problems for our users. **Official Response from Barbara Viskovic:** > Thank you for your opinion! ### 8. Essential tool for user support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** The ease of use and of course management. **What do you dislike about ISL Online?** It has not improved its Chat and Videoconferencing tools. **What problems is ISL Online solving and how is that benefiting you?** Support users. **Official Response from Barbara Viskovic:** > Hi, thank you for your feedback! ### 9. Great remote control application. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about ISL Online?** Lightweight application with low resource consumption. **What do you dislike about ISL Online?** Chat with the controlled PC. Call the controlled PC. **What problems is ISL Online solving and how is that benefiting you?** Computer support issues. **Official Response from Barbara Viskovic:** > Hi, we appreciate your detailed feedback! ### 10. Great, stable software for remote support. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about ISL Online?** Simplicity of use, Always on function easy to install, secure enough. **What do you dislike about ISL Online?** Reports for billing, clipboard not working always, search engine in always on devices not working well but it used to! **What problems is ISL Online solving and how is that benefiting you?** We are offering customer support for our clients and we use ISL online to connect with them and help them. **Official Response from Barbara Viskovic:** > We appreciate your feedback and will take your observations into account. ### 11. Simple to use - Value for Money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about ISL Online?** Easy for unattended remote access as well as the ability to log in on a ad-hoc basis as required. Fast and easy installations for end-users. ISL are continously making small but beneficial changes. **What do you dislike about ISL Online?** Unable to remotely uninstall ISL on endpoints. Its also easy for end-users to unintentioanlly uninstall and a password protected uninstall would greatly help. No ability to white-label the installation package and easy for end users to uninstall **What problems is ISL Online solving and how is that benefiting you?** Unattended access has been a timesaver for providing fast and prompt support especially to customers who we manage, ensuring end users are very happy. For the occassional times where someone needs a one-off support, the links on the ISL website are easy for the user to click , download and input the one-time code we give them. **Official Response from Barbara Viskovic:** > Thank you for sharing your experience with ISL Online! We're pleased to hear that you find ISL Online easy to use and a great value for your money. Regarding your concerns about the inability to remotely uninstall ISL AlwaysOn, we want to inform you that we have already opened a feature request for this functionality (REQ-823). While a password-protected uninstall is not currently available, we do offer the option to password protect ISL AlwaysOn settings. You can find instructions on how to enable this feature at this link: https://help.islonline.com/19811/165951. We also want to mention that customization or white-labeling of ISL Light is indeed possible. You can find detailed instructions on how to customize ISL Light by clicking the link below. If you require additional customization options for other products, please feel free to reach out to our support team at support@islonline.com. ### 12. Quite happy with the service **Rating:** 5.0/5.0 stars **Reviewed by:** Alvaro C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about ISL Online?** The ease of connection with the client. **What do you dislike about ISL Online?** I find no inconveniences. The overall experience is good. **What problems is ISL Online solving and how is that benefiting you?** I have not detected any problems **Official Response from Barbara Viskovic:** > Alvaro, thanks for your review! ### 13. In my opinion it is the best remote access application I have tried so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Tim L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about ISL Online?** I really like the feature to turn on computers by LAN **What do you dislike about ISL Online?** I dont have any negative thoughts about ISL **What problems is ISL Online solving and how is that benefiting you?** All sorts of problems. I work as an IT support and it eases my way of fixing problems by connecting remotely **Official Response from Barbara Viskovic:** > Tim, thanks for sharing your experience with ISL Online! ### 14. easy to use and manage - ISL Light **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about ISL Online?** Screen sharing and computer management are easy using ISL Light. Integration in our business process was very fast. Regular updates with new features and fixes. **What do you dislike about ISL Online?** There is not really anything to not like. The software works great. **What problems is ISL Online solving and how is that benefiting you?** Fast remoting to support our users **Official Response from Barbara Viskovic:** > Thanks a lot for your feedback! ### 15. Excellent for outsourcing in IT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about ISL Online?** Works all the time every time. We have been using it for years now. **What do you dislike about ISL Online?** We can not find any flaws. Had absolutelly no problems using it. **What problems is ISL Online solving and how is that benefiting you?** No need for technitians to go on site. Can help with remote. **Official Response from Barbara Viskovic:** > Thanks for sharing your experience! ### 16. ISL 5 Stars **Rating:** 5.0/5.0 stars **Reviewed by:** William C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about ISL Online?** ISL has been a great tool for our technology department. **What do you dislike about ISL Online?** I can't say there are any downsides to ISL **What problems is ISL Online solving and how is that benefiting you?** ISL is solving the issue of remote support for our staff **Official Response from Barbara Viskovic:** > William, we genuinely appreciate your feedback! It's excellent to hear that ISL Online has proven to be a valuable asset in your IT operations. ### 17. We chose ISL ONLINE for its user-friendly interface, affordability and reliability. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrewsky J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about ISL Online?** We chose ISL ONLINE for its user-friendly interface, affordability and reliability.user-friendly interface **What do you dislike about ISL Online?** Practically, there's nothing to dislike. **What problems is ISL Online solving and how is that benefiting you?** Time's luxury these days. ISL Online helps us solve problems remotely, therefore saving us heaps of time and logistic problems. **Official Response from Barbara Viskovic:** > Andrewsky, thanks a lot for your feedback! It's excellent to hear that ISL Online aligns with your expectations. ### 18. Price to big for this type of software **Rating:** 3.5/5.0 stars **Reviewed by:** Sigitas . | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about ISL Online?** Not nead pay for agents, fast install and easy to use. **What do you dislike about ISL Online?** Big prices and short list of plans, some tims slov work. **What problems is ISL Online solving and how is that benefiting you?** Fix computers, servers, instal or remove sftware **Official Response from Barbara Viskovic:** > Sigitas, thank you for your feedback! In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm ### 19. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Davide Z. | Sistemista IT, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about ISL Online?** It's very simple, stable. Also reporting is very nice **What do you dislike about ISL Online?** Sometimes, is not simple to use when you connet more time to same client **What problems is ISL Online solving and how is that benefiting you?** We can give assistance to our client most fast **Official Response from Barbara Viskovic:** > Davide, thank you for your feedback! If you frequently connect to the same client on the same day, you might find the "Pause Session" feature particularly useful. It lets you temporarily halt an ongoing remote desktop session and then resume it later, saving you from re-establishing the connection with the client. Watch this brief tutorial on how to pause and resume a session: https://help.islonline.com/56318/1525172 ### 20. ISL is incredible **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** It's easy to use for remote help with my business associates anywhere in the world. **What do you dislike about ISL Online?** There are no options to just buy a remote access license permanently, which I find annoying. **What problems is ISL Online solving and how is that benefiting you?** Problems with applications, equipment... **Official Response from Barbara Viskovic:** > Thank you for your feedback! ### 21. Comfortable as an end user and quite intuitive being a technician **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about ISL Online?** It works smoothly, it is quite comfortable and practical. **What do you dislike about ISL Online?** you need the end user to give you permission to connect **What problems is ISL Online solving and how is that benefiting you?** You need another user's permission to connect remotely, but avoid unwanted connections. **Official Response from Barbara Viskovic:** > Hi, thank you for your feedback! You're right. When providing remote support, it's essential for the remote client to grant permission for you to connect to and control their computer. We prioritize security and transparency, which is why client consent is always necessary. However, there's a handy option: if you install remote access on a remote computer, you'll only need the user's permission initially, during the installation of the remote access agent. After that, you'll be able to connect and access the remote computer independently: https://www.islonline.com/help/set-unattended-access.htm ### 22. Help users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ISL Online?** Simple use. Help users from anywhere and anytime. **What do you dislike about ISL Online?** Everything is fine. I have no issues with this software solution. **What problems is ISL Online solving and how is that benefiting you?** Because we are dispersed, I can help users from anywhere, connect to servers, and change settings. **Official Response from Barbara Viskovic:** > Hello, thank you for your opinion! We are glad that ISL Online is helpful in your work. ### 23. Fast **Rating:** 3.5/5.0 stars **Reviewed by:** Danijel K. | Machinery, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about ISL Online?** ISL is working very fast and on all devices **What do you dislike about ISL Online?** Maybe the price is not so tentative, implementation some times hard **What problems is ISL Online solving and how is that benefiting you?** Support remote users to solve their problems **Official Response from Barbara Viskovic:** > Danijel, we appreciate your feedback. Thank you! ### 24. Stable connection and several features **Rating:** 4.5/5.0 stars **Reviewed by:** Audrey S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about ISL Online?** We greatly appreciate the chat and the fact that it is in French. It is simple for our clients to proceed. **What do you dislike about ISL Online?** It seems complex to "switch user", unlike platforms like Teamviewer. Additionally, the licensing seems quite expensive and a bit complex to me. **What problems is ISL Online solving and how is that benefiting you?** Being able to connect remotely securely and efficiently with our clients, both on PC and Mac, and even mobile. ### 25. Comparative experience of ISL **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** Efficient Remote Control, security, file transfer **What do you dislike about ISL Online?** Initial complexity, austere interface, limited customization **What problems is ISL Online solving and how is that benefiting you?** Installation of software updates on client servers, data troubleshooting **Official Response from Barbara Viskovic:** > Thanks a lot for sharing your use case! ### 26. Key tool for offering ad-hoc support **Rating:** 5.0/5.0 stars **Reviewed by:** Martyn C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** ISL Online enables the company to support a variety of users on different platforms. Quick to setup an ad-hoc session and options to have one-click access if needed. Ability to view IOS & Android screens a bonus. **What do you dislike about ISL Online?** Interface is a bit dated & simplistic, but perhaps this is a restriction of running on different platforms. **What problems is ISL Online solving and how is that benefiting you?** To be able to support customers without the need to go on-site. ### 27. Very good experience with the client **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ISL Online?** The ease with which a connection can be established **What do you dislike about ISL Online?** I haven't found anything that causes me discontent. **What problems is ISL Online solving and how is that benefiting you?** Facilitate the connection with the client to solve problems **Official Response from Barbara Viskovic:** > We appreciate your feedback! ### 28. Surprising **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** The best thing is to be able to connect several technicians to the same connection. **What do you dislike about ISL Online?** Reports, at the web level, are difficult to filter and use the data. **What problems is ISL Online solving and how is that benefiting you?** Being able to work remotely **Official Response from Barbara Viskovic:** > Thanks for your review! ### 29. Fast,reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Miha B. | IT expert, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about ISL Online?** Easy of use Adding remote conputers Fast connection **What do you dislike about ISL Online?** Copy and paste function sometines does not work **What problems is ISL Online solving and how is that benefiting you?** Helping remote clients **Official Response from Barbara Viskovic:** > Thanks, Miha, for sharing your thoughts with us. ### 30. GREAT APP FOR SUPPORT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ISL Online?** CONECT TO DESKTOP OF CLIENT that needs suupport **What do you dislike about ISL Online?** Problems with slow intrnet conection or that client moving mouse. **What problems is ISL Online solving and how is that benefiting you?** Many problems with tranltion systems. **Official Response from Barbara Viskovic:** > Thanks for sharing your experience! ### 31. Essential tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** It is a very intuitive tool. It works great. **What do you dislike about ISL Online?** I don't have any. I love the tool. **What problems is ISL Online solving and how is that benefiting you?** I have not had any problems with the company. **Official Response from Barbara Viskovic:** > Hi, thank you for your input! ### 32. Have used ISL Light for over 10 years now and find it to be an excellent product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** We've used the ISL for more than 10 years. Even in the early days, the product and support were excellent. But over the past few years the product has come on in leaps and bounds. It's now easier than ever to deploy and use with more features being added faster than ever before. **What do you dislike about ISL Online?** Can't think of any downsides. Some of the customisation features are a little technical to set up but once you've got it done, it just works. **What problems is ISL Online solving and how is that benefiting you?** We're a software company and use it to looking after our customers by being able to remotely support them. **Official Response from Barbara Viskovic:** > We greatly appreciate your long-term trust and loyalty to ISL Online. We're committed to continuously improving and enhancing our remote support solution, and we're pleased that you've noticed the advancements we've made. ### 33. Good product at a very fair price **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** It makes it very easy for myself and my team to provide remote support to 100+ employees. The price point is very fair for the functionality provided. **What do you dislike about ISL Online?** We have not found anything to dislike about the products provided. **What problems is ISL Online solving and how is that benefiting you?** It eliminates the need to leave the IT office for any non-hardware-related issues or to provide support for remote users. **Official Response from Barbara Viskovic:** > Richard, thank you for sharing your positive experience with us! ### 34. Easy to use remote support software, with helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** Easy to use, have not come across an issue as of yet, was shown around the product, have not had an issue connecting to any computers. in basics easy to do and does what it says on the tin. **What do you dislike about ISL Online?** Can't say i have any negatives, its worked everytime for me so have to list anything. **What problems is ISL Online solving and how is that benefiting you?** Allow us to connect up to other customers with ease, had no issues with "scammers" using the software like they do with other well-known brands like the one starting with a T . customers seem happy with it as well **Official Response from Barbara Viskovic:** > Thank you for your feedback! We understand the importance of maintaining a secure environment, which is why we prioritize robust security measures to protect your remote sessions. We are glad you appreciate that. ### 35. No more worries about work from home **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about ISL Online?** We have 4 employees and we can all connect to server and work on files at the same time **What do you dislike about ISL Online?** no internet , no work. Joking. I like everything **What problems is ISL Online solving and how is that benefiting you?** ability not to comute to work and still be able to carry on tasks asigned to me. I can do accounting from my home **Official Response from Barbara Viskovic:** > Thank you for sharing your feedback! We're happy that ISL Online works well for you. ### 36. Comprehensive functions, well priced. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** We''ve found ISL to be helpful for remote access sessions reducing travel time and improving response time to queries. Simple interface with good user and device management providing unattended and on-demand sessions. **What do you dislike about ISL Online?** Not much to dislike really! Can be a bit clunky dealing with macOS security especailly for on-demand sessions. macOS devices can be slow registering on the control panel after restart. **What problems is ISL Online solving and how is that benefiting you?** Remote access to dispered workforce/user base since the pandemic is critical to our services. ISL provides a relaible cost effective soltuon to doing this albeit we were using before the pandemic. **Official Response from Barbara Viskovic:** > We appreciate your positive feedback and are glad to hear that ISL Online has been helpful in facilitating remote access sessions and improving response time for queries! Regarding macOS, Apple's terms and conditions are very specific. To ensure a smooth experience on macOS, certain application permissions need to be enabled. Once these permissions are set correctly, you should be able to connect without any issues. You can find detailed instructions on enabling the necessary permissions for macOS to ensure optimal performance in our guide: https://help.islonline.com/20159/1318907 ### 37. Best remote support software **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen Y. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** I have been using ISL for almost 20 years, it just works, I have even set up a printer network in Melbourne Australia from the UK with ISL. **What do you dislike about ISL Online?** What is there not to like? Support is there in the rare occasion its required **What problems is ISL Online solving and how is that benefiting you?** I can support all my clients no matter where tey are located **Official Response from Barbara Viskovic:** > Thank you for your feedback, Stephen! It's wonderful to hear that ISL has been your go-to remote support software for almost 20 years. Thank you for your continued trust in ISL Online! ### 38. Great tool, but with space to grow. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about ISL Online?** Stable, good performance, wide range of features. **What do you dislike about ISL Online?** Lack of some important features - no chat in ISL AlwaysOn, no options to comment object in IS Light, no options to make 2 or 3 level hierarchy in group windows IS Light. Lack of statistic data for menegers. **What problems is ISL Online solving and how is that benefiting you?** Remote support for users! Remomte administration for workstation! **Official Response from Barbara Viskovic:** > Thank you for sharing your valuable feedback with us! We truly appreciate your input about the features you'd like to see in future versions of ISL Light. To keep you informed about all the latest features and enhancements, we encourage you to visit our "What's New" page regularly: https://www.islonline.com/whats-new.htm ### 39. Great service and performs as expected **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about ISL Online?** Islonline is simple to deploy and use. I like the overal functionality and also the small organization details like tags. Speed and reliability is as good as it gets. **What do you dislike about ISL Online?** I don''t found flaws on ISL online yet. I have use a lot of competition products. Some of them you get a missing feature or dinting you don't like about the management portal, or even pricing. So far not the case with ISL online **What problems is ISL Online solving and how is that benefiting you?** I can work faster and multitask several PCs at a time **Official Response from Barbara Viskovic:** > Thank you for your valuable feedback. We appreciate your support and trust in ISL Online as your service provider. ### 40. Used every day. **Rating:** 5.0/5.0 stars **Reviewed by:** Karl M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** Used for customer support every day, has saved me 100s of hours in travel and allowed for us to extend our support hours. **What do you dislike about ISL Online?** Only downside, has been the file transfer window in the corner, i keep closing it and it closes the entire connection! **What problems is ISL Online solving and how is that benefiting you?** Remote support of a range of customers. **Official Response from Barbara Viskovic:** > Hi Karl, we appreciate your feedback! Thank you! Regarding the file transfer window, you can minimize it in 3 ways: 1) During the session by clicking on the minimize icon (-) to the left of the close icon (x). 2) Before starting the connection click on "Show Options" and check the "Minimize remote interface" box. 3) You can do the same with command line arguments for ISL Light 4 (minimized_client=true) as described here https://help.islonline.com/19818/165930. ### 41. Simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen P. | Accounts Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about ISL Online?** ISL Online is easy to use and all my colleagues found it invaluable during lockdown. The ability to transfer files between desktops is also a huge plus. **What do you dislike about ISL Online?** You will need to use a larger screen with ISL Online **What problems is ISL Online solving and how is that benefiting you?** Colleagues use ISL Online to work from home. **Official Response from Barbara Viskovic:** > Thank you for sharing your feedback on ISL Online, Stephen! We're delighted to hear that you and your colleagues find our remote support solution simple to use. Regarding the screen size issue, we have recently introduced a new feature called "change screen resolution" (https://help.islonline.com/37390/1906626). This feature allows you to adjust the screen resolution to accommodate smaller screens. Please note that it is currently available for ISL Light and ISL AlwaysOn sessions only, and not available with ISL Light Client. We appreciate your feedback and will continue to enhance our platform to meet the diverse needs of our users. If you have any further suggestions or require assistance, please don't hesitate to reach out to us. ### 42. ISL Light is used by us basically every day. Technical supports relies on it **Rating:** 4.5/5.0 stars **Reviewed by:** Goran A. | Programer and technical support, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about ISL Online?** We integrated it into our support so that users don't even need a browser to connect **What do you dislike about ISL Online?** You do need to run a client to connect. You can't connect solely within a browser. **Recommendations to others considering ISL Online:** Sure, it's not free, but what great products are? **What problems is ISL Online solving and how is that benefiting you?** Picture tells a 1000 words. Without a picture, it's hard to help the person on the other side. And when you have to write password, phone just doesn't cut it. **Official Response from Barbara Viskovic:** > Goran, thank you for sharing your experience with ISL Online! We're glad to hear that ISL Light has become an essential part of your daily operations for your technical support team. Reliability is a core aspect of our product, and we take pride in providing a stable and dependable platform for our users. We are pleased to inform you that we are actively working on a new feature that will enable users to connect to the client solely within a browser (web client, internal ticket number: REQ-6011). If you would like to be notified as soon as the feature becomes available, please send us an email at support@islonline.com and we will add your ISL Online account email to the list of customers waiting for this feature. ### 43. Affordable Remote Computer Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Plamen D. | Senior SEO/SEM Digital Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about ISL Online?** I like how is simple to use and also packed with features at affordable price. **What do you dislike about ISL Online?** The UI can be improved to be a little more modern. It is a little outdated design. **What problems is ISL Online solving and how is that benefiting you?** Helping clients with computer problems remotely. **Official Response from Barbara Viskovic:** > Plamen, thanks for sharing your feedback! We're glad to hear that you find our software simple to use while still packed with features. We appreciate your suggestion regarding the UI and its design. We continuously strive to improve our user interface to provide a modern and intuitive experience for our users. Your feedback is valuable in helping us make these enhancements. ### 44. When it comes to customer support, ISL Online is the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about ISL Online?** 1. Easy and quick URL transfer 2. Connection via authentication code 3. File transfer function 4. Quick screen **What do you dislike about ISL Online?** 1. Intermittent screen disconnection 2. Session Disconnected 3. File transfer error 4. When you need to explain the session code to the user by phone **What problems is ISL Online solving and how is that benefiting you?** It has the advantage of being able to support users easily. It's also easily accessible from anywhere, and it's much faster and easier than the remote control solution I've ever used. **Official Response from Barbara Viskovic:** > Thanks for sharing your experience with ISL Online! We're very happy to know that ISL Online outperforms other remote control solutions you have used in terms of speed and ease of use. We'll continue to optimize our platform to ensure fast and reliable connections and intuitive workflows. However, we understand that you have encountered some intermittent screen disconnections, session disconnections, and file transfer errors. To effectively address these issues, we kindly request that you provide us with additional information and log files from the sessions where these errors occurred. We would like to invite you to visit our live chat so that our support team can assist you further and troubleshoot these specific issues. Regarding the need to explain the session code to users by phone, we offer various options for connecting with a remote client. We recommend watching our short video tutorial "Ways to connect" which showcases different approaches that may be more suitable for your customers. You can find the tutorial at https://www.islonline.com/help/videos/tutorials.htm#ways-to-connect ### 45. Excellent Product! We love it and reguarly recommend it to others. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** It does exactly what you want it to do and it does it well! **What do you dislike about ISL Online?** Very little. We have a large number of computers on ISL AlwaysOn and it would be good to remove those which haven't connected for say 5 years. **What problems is ISL Online solving and how is that benefiting you?** We used to use other main-stream remote access products and were being absolutely fleeced for the licences. ISL is easier to use and just works. We have been using it for over 10 years now! **Official Response from Barbara Viskovic:** > Thank you for your feedback and for recommending ISL Online! Regarding the large number on ISL AlwaysOn, please contact support@islonline.com and we'll provide you with a script to help you resolve this issue. ### 46. Highly useful remote management tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about ISL Online?** ISL Online is Fast response speed. Fast code sharing for service. Low price seems to be the best advantage. ISL Light is a secure and reliable remote desktop application that supports customers or provides access to unattended computers. Affordable yet works the way you want it! **What do you dislike about ISL Online?** 1. The ISL Online program is sometimes slow. 2. Your PC may experience incompatible issues. 3. Mouse movement may not be smooth during remote adjustment 4. Occasional network loss during remote adjustment **What problems is ISL Online solving and how is that benefiting you?** Depending on the customer's PC environment Customor's PC may experience incompatible issues. If we solve this problem, we will be able to support it quickly. Thank you. **Official Response from Barbara Viskovic:** > Thank you for sharing your experience with ISL Online! We're happy to hear that ISL Online allows you to respond fast and that you find it to be secure and reliable remote management tool. We also appreciate your feedback on occasional issues. We'll take these issues into consideration as we continue to improve. ### 47. Best remote desktop program. **Rating:** 5.0/5.0 stars **Reviewed by:** Gregor C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about ISL Online?** It simply works. And it works on Windows, Linux and MacOS machines. **What do you dislike about ISL Online?** Nothing in general. Everything works.We are satisfied. **What problems is ISL Online solving and how is that benefiting you?** Support help **Official Response from Barbara Viskovic:** > Gregor, we appreciate your positive feedback and are delighted to know that our product is helping you support your clients effectively. Thank you! ### 48. Fast and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Tim K. | Network Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about ISL Online?** Client sessions quick and easy to start: send invitation, browser, and can install for anytime connections. **What do you dislike about ISL Online?** Occasionally loses connection on remote client restarting **What problems is ISL Online solving and how is that benefiting you?** Non-technical users even manage to connect; also multiple screens easily dealt with **Official Response from Barbara Viskovic:** > Thank you for your positive feedback! Regarding the occasional connection loss when the remote client restarts, we apologize for the inconvenience. To better assist you, we recommend utilizing ISL Light's built-in Restart and Resume functionality. You can find step-by-step instructions on how to use this feature in our knowledge base article: https://help.islonline.com/37390/164182 If you have already tried this approach and are still encountering the issue randomly, that you send us an email to support@islonline.com with more details. Please provide us with the following information: 1. Type of session: Is the issue occurring during a one-time Support session or an Unattended Access session? 2. Operating systems involved: From which operating system to which operating system are you connecting? 3. Log files: If possible, please include the log files of the session in question. Here would be how to obtain the logfile on the Operator end: https://help.islonline.com/30012 Here would be how to obtain the logfile from the Clients end (please select the appropriate Operating System on the client's side): https://help.islonline.com/30012 We understand that this process may seem a bit complex, so if you require any further assistance, please don't hesitate to reach out to our Live Chat support. We are here to help and provide you with the best possible resolution. ### 49. Customer support, application development, IT management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about ISL Online?** We mostly use it for remote customer support. **What do you dislike about ISL Online?** Sometimes there are difficulties in explaining to users what they must do **What problems is ISL Online solving and how is that benefiting you?** User support in the role of administrator **Official Response from Barbara Viskovic:** > Thank you for your feedback! ### 50. network administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about ISL Online?** the option of an on-premise server, which others do not offer **What do you dislike about ISL Online?** nothing special, almost everything is great except for what isn't :) **What problems is ISL Online solving and how is that benefiting you?** quick customer support **Official Response from Barbara Viskovic:** > Thank you for your feedback! ## ISL Online Discussions - [Can I access unattended computers?](https://www.g2.com/discussions/can-i-access-unattended-computers) - 2 comments, 1 upvote - [Is ISL Light secure?](https://www.g2.com/discussions/is-isl-light-secure) - 2 comments, 1 upvote - [How many remote users can I support with one license?](https://www.g2.com/discussions/how-many-remote-users-can-i-support-with-one-license) - 2 comments, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/how-does-your-pricing-work) - 1 comment, 1 upvote - [Is this a cloud-based or on-premise solution?](https://www.g2.com/discussions/is-this-a-cloud-based-or-on-premise-solution) - 1 comment, 1 upvote - [View ISL Online pricing details and edition comparison](https://www.g2.com/products/isl-online/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+22%3A34%3A58+-0500&secure%5Bsession_id%5D=703e56e7-eecf-429b-bbe2-2cf918d2470b&secure%5Btoken%5D=efead48695af2e03f2a916728a2597a22b81cf8937a18ccb2b0ab782e2441ef6&format=llm_user) ## ISL Online Integrations - [Heimdal](https://www.g2.com/products/heimdal/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [WordPress PHP7.4](https://www.g2.com/products/wordpress-php7-4/reviews) ## ISL Online Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top ISL Online Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,987 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,079 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (512 reviews)