IONOS 1&1 Domains and hosting Reviews & Product Details

IONOS was once the best place to go for web hosting and services. They had the best customer support, the best products, the best pricing. This is supposed to be about what I like best about IONOS. The answer:

Nothing. Nothing at all. Review collected by and hosted on G2.com.

IONOS customer service is beyond useless. Our company purchased Microsoft 365 through IONOS. We immediately began having issues. It has not worked correctly once in the entire time we've had it. Contacting IONOS support, they said we have to contact Microsoft. They gave us the number. Calling that number pushes us to a website, which in turn tells us we have to use IONOS support since we purchased it through IONOS. And it gives us the IONOS support number. For 3 weeks, I've been calling about 2FA errors. Today, I spent five hours on the phone. Three times, IONOS insisted I contact Microsoft. I was even told what I had just experienced had not happened. I asked for the call to be escalated to a supervisor. One agent flat out refused. Two others insisted supervisors were not available.

Our 2FA still is not working, and here is the best part: They kept insisting I had to log into the global administrator account to fix the problem. I told them, repeatedly, over...and over...and over...again I *was* logged into the global administrator account. When, at last, the agent accepted I was logged into the GAA, she then said "Now disabled 2FA." Um...where? How? What do I click on. "You just click on it to disable it."

They are beyond useless. Review collected by and hosted on G2.com.

Nothing positive that I can think of right now. Review collected by and hosted on G2.com.

We are a VPS client and have several VPS servers with them. One of our servers have gone down since more than 48 hours now. We reported it hours after we saw that we can not connect to the server in any way. They said it's a networking issue on their end. 48+ hours since then, they have not yet fixed it. Three of our main websites (one SAAS platform) is down due to this. Already called more than 10 times. They can't or do not want to fix it. Either way makes IONOS unreliable to do business. Review collected by and hosted on G2.com.

They claim to provide the cheapest hosting Review collected by and hosted on G2.com.

They have bad customer service and don't care about customer complaints Review collected by and hosted on G2.com.

IONOS 1&1 Domains and Hosting has been the best choice since we started using it. They offer incredible bundles for startups, excellent pricing, and free 1st-year domain registration. Review collected by and hosted on G2.com.

I do not understand why they do not upgrade their user interface, as it looks like ancient tech. Rest assured, and they have also consistently provided complete support for web development tools. Review collected by and hosted on G2.com.

I used their service as a registrar since 1&1. It was good at the beginning Review collected by and hosted on G2.com.

On January 25, 2022 I received a notice that my account is suspended "Due to international sanctions against Russia and the Russian-occupied territories in Ukraine"

I am Ukrainian. Our country is fighting for our freedom against a brutal russian invasion. And instead of the support - they blocked my domain and my business, which help my family to survive.

The only option they suggested is to ask for the authorization code to transfer domain. I did that on January 26 but I still don't have anything. Their support is useless, they send me from one to another and every time asking me to provide the same information like domain name, which I obviously provided at least three times. Taking into account a several days response for every email we have over two weeks of delay.

My business stopped. I can't operate my business and feed my family. I also lose business because of SEO penalties etc... Review collected by and hosted on G2.com.

Thier wesite explaines everything very well. Review collected by and hosted on G2.com.

Thers is nothing wrong that I can see. Site works great! Review collected by and hosted on G2.com.

We used the service for more thaan a year and only had problems with them Review collected by and hosted on G2.com.

- Poor customer support

- Bad email service (not DKIM suppot)

- Outdated platform for account management and webmail

In overall, very bad. Review collected by and hosted on G2.com.

It is easy to configure. Customer support is also the best Review collected by and hosted on G2.com.

Had to verify the account every time when logging in Review collected by and hosted on G2.com.

They offer the best hosting and domain solution at very affordable and cheap rates.

They offer to host with free domain registration at only $6 for new users. Review collected by and hosted on G2.com.

The only thing that I dislike about the company is its limited payment methods. Review collected by and hosted on G2.com.

They provide the best hosting and Domain solutions.

To check their services, they provide you with a free domain and hosting for only 6$ for the first year, which you can cancel later if you don't like their services. Review collected by and hosted on G2.com.

They provide everything that you need for your e-commerce business. The only thing I don't like is their Payment System, Which can be made better to allow using of debit cards. Review collected by and hosted on G2.com.