Verified User in Primary/Secondary Education
UP
Verified User in Primary/Secondary Education
Enterprise (> 1000 emp.)
"Easy way to get Helpdesk Requests to our Techs"
3.5/5
What do you like best about InvGate Service Management?

This software makes it easy to keep up with communications between user and tech assigned to fix our IT glitches. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

Sometimes the conversations can come out a little bit out of order, but it is something I can look over. Review collected by and hosted on G2.com.

CH
Chris H.
Small-Business (50 or fewer emp.)
"Easy to use all the features you need nothing you dont"
5/5
What do you like best about InvGate Service Management?

It is easy to use, simple interface. It isn't crammed with every imaginable feature Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

Some of the things that cant be customized, or at least that they aren't obviously customizable like the severity level. The Azure integration could be better Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Gets the job done"
4/5
What do you like best about InvGate Service Management?

Bigger navigation menu and ticket issue selections. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

Stalls sometimes at network busy times but great other than that. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Responsible for scoping, purchasing and implementing the solution."
5/5
What do you like best about InvGate Service Management?

Ease of use, excellent company to work with from sales to implementation to support. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

Excellent company all around, no major issues. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"The best Service Desk app in the market"
5/5
What do you like best about InvGate Service Management?

Its quality and flexibility. It is very easy to start using it, with a few clicks you will have all set up

Their Custom Reports module is the best I've ever seen. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

None, they are the best option for IT Service Management, from their featureset to the excellent customer support. Review collected by and hosted on G2.com.

Oscar C.
OC
Oscar C.
Gerente de Servicios Profesionales
Information Technology and Services
Small-Business (50 or fewer emp.)
"Powerful tool to work in a real collaborative way "
4/5
What do you like best about InvGate Service Management?

The best thing that product does is the easy way that you can implement (you really can) very complex ITIL base process Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

It not manage CMDB concepts. I mean, you cannot have configuration items, relations and useful information about them. Review collected by and hosted on G2.com.

Gabriel A.
GA
Gabriel A.
Administrador Storage e Infraestructura VMware
Insurance
Enterprise (> 1000 emp.)
"It's the best solution to service desk!"
4.5/5
What do you like best about InvGate Service Management?

The simplicity at implementation/configuration, the easy way to use and deploy at the Enterprise. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

When someone closes the ticket, automatically deallocate them as a collaborator. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Friendly and easy"
5/5
What do you like best about InvGate Service Management?

Invgate is based on solials networks. Is has a user friendly interface. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

not things that dislike me. the product is very complete and reliable Review collected by and hosted on G2.com.

Oscar B.
OB
Oscar B.
Consultor Seguridad Informática y TI
Information Technology and Services
Small-Business (50 or fewer emp.)
"The best Incident Management tool"
5/5
What do you like best about InvGate Service Management?

It is very easy to install, simple to use, very comprehensive, and the most outstanding feature is the integration with InvGate Assets, which makes it unmatched in capability. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

There is nothing that I dislike, the solution is really good. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"The best on the market"
5/5
What do you like best about InvGate Service Management?

InvGate Service Desk has revolutionized the help desk tools market, it is very easy to implement and use, and users have full knowledge of the services they receive. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

You must obtain some certifications like Pink Elephant or ITIL. Review collected by and hosted on G2.com.