Top 10 InvGate Service Management Alternatives & Competitors

(19)4.6 out of 5

InvGate Service Management is not the only option for Service Desk Software. Explore other competing options and alternatives. Service Desk Software is a widely used technology, and many people are seeking innovative, time saving software solutions with mobile user support, automated response, and sla management. Other important factors to consider when researching alternatives to InvGate Service Management include integration. The best overall InvGate Service Management alternative is Jira Service Management. Other similar apps like InvGate Service Management are ManageEngine ServiceDesk Plus, Freshservice, ServiceNow IT Service Management, and SysAid. InvGate Service Management alternatives can be found in Service Desk Software but may also be in IT Service Management Tools or Help Desk Software.

Best Paid & Free Alternatives to InvGate Service Management

Jira Service Management
ManageEngine ServiceDesk Plus
Freshservice
ServiceNow IT Service Management
SysAid
SolarWinds Service Desk
Zendesk Support Suite
Ivanti Neurons for ITSM

Top 10 Alternatives to InvGate Service Management Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how InvGate Service Management stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Insurance, and Construction, and find the best product for your business.

Jira Service Management

By Atlassian

(779)4.2 out of 5

Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Categories in common with InvGate Service Management:

Reviewers say compared to InvGate Service Management, Jira Service Management is:

Slower to reach roi

See all Jira Service Management reviews

ManageEngine ServiceDesk Plus

By ManageEngine

(231)4.2 out of 5

Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

Categories in common with InvGate Service Management:

Reviewers say compared to InvGate Service Management, ManageEngine ServiceDesk Plus is:

Slower to reach roi

See all ManageEngine ServiceDesk Plus reviews

Sponsored

Serviceaide ChangeGear

(99)3.9 out of 5

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

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Reviewers say compared to InvGate Service Management, Serviceaide ChangeGear is:

Slower to reach roi

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Freshservice

By Freshworks

(1,238)4.6 out of 5

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Categories in common with InvGate Service Management:

Reviewers say compared to InvGate Service Management, Freshservice is:

Slower to reach roi

Better at support

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ServiceNow IT Service Management

By ServiceNow

(874)4.3 out of 5

ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

Categories in common with InvGate Service Management:

Reviewers say compared to InvGate Service Management, ServiceNow IT Service Management is:

Slower to reach roi

More expensive

See all ServiceNow IT Service Management reviews

SysAid

By SysAid

(710)4.5 out of 5

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

Categories in common with InvGate Service Management:

Reviewers say compared to InvGate Service Management, SysAid is:

Slower to reach roi

Better at support

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SolarWinds Service Desk

By SolarWinds Worldwide LLC

(742)4.3 out of 5

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

Categories in common with InvGate Service Management:

Reviewers say compared to InvGate Service Management, SolarWinds Service Desk is:

Slower to reach roi

Better at support

See all SolarWinds Service Desk reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with InvGate Service Management:

Reviewers say compared to InvGate Service Management, Zendesk Support Suite is:

Slower to reach roi

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Ivanti Neurons for ITSM

By Ivanti

(187)3.9 out of 5

Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

Categories in common with InvGate Service Management:

Reviewers say compared to InvGate Service Management, Ivanti Neurons for ITSM is:

Slower to reach roi

See all Ivanti Neurons for ITSM reviews

Freshdesk

By Freshworks

(3,501)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with InvGate Service Management:

Help Desk

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#10

BMC Helix ITSM

By BMC Software

(285)3.7 out of 5

BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.

Categories in common with InvGate Service Management: