CM

Corrine M.

Administration Coordinator

Small-Business (50 or fewer emp.)

4/1/2025

"an essential tool for keeping our community connected"

4.5/5

What do you like best about Intuit Mailchimp All-in-One Marketing Platform?

As a nonprofit, clear and timely communication with our community is everything. Whether it’s an upcoming workshop, a wellness event, or an important update from our clinic, we need to reach the right people at the right time. That’s where Mailchimp comes in.

With Mailchimp, I can see engagement in real-time, who’s opening emails, clicking links, or even ignoring messages. That kind of insight means I can tweak a campaign on the fly if it’s not landing the way I expected. And the results? We’ve seen a noticeable increase in participation since we started using Mailchimp. More people are showing up, staying informed, and engaging with our services.

Honestly, I can’t imagine not using it now. It’s become an essential tool for keeping our community connected and informed. Review collected by and hosted on G2.com.

What do you dislike about Intuit Mailchimp All-in-One Marketing Platform?

Mailchimp is an excellent tool for getting our messages out, but sometimes it feels like it’s designed more for businesses than nonprofits. So many features focus on e-commerce and selling products, which isn’t what we do. I wish the nonprofit-specific tools (if they even exist) were more obvious and accessible.

It would be great if Mailchimp recognized how nonprofits use email differently, focusing on engagement, community-building, and outreach rather than sales. Right now, I feel like I have to navigate through a lot of business-driven features just to find what works for us. Review collected by and hosted on G2.com.

What problems is Intuit Mailchimp All-in-One Marketing Platform solving and how is that benefiting you?

As a nonprofit, we rely on Mailchimp to keep our community informed about workshops, events, and important updates. The platform makes it easy to create professional emails, automate reminders, and track engagement in real time. Being able to see how our audience interacts with emails helps us adjust our campaigns for better reach, and we’ve seen increased participation as a result.

However, a lot of Mailchimp’s features seem geared toward businesses and e-commerce. I wish nonprofit-specific tools were easier to find (if they exist). Still, despite that, Mailchimp has become an essential part of how we connect with our community. Review collected by and hosted on G2.com.

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Response from Lacy Mills of Intuit Mailchimp All-in-One...

[Editedit](https://www.g2.com/survey_responses/intuit-mailchimp-all-in-one-marketing-platform-review-11002531/official_response/edit)

Thanks so much for the detailed review Corrine! We’re happy to hear that Mailchimp has helped increase engagement and participation in your community events and updates—that’s exactly the kind of impact we hope to support.

We also truly appreciate your feedback on the nonprofit experience. While many features are built with businesses in mind, your insight highlights how important it is to surface tools that support nonprofit goals like outreach and community-building. We’re sharing your feedback with our team, and we encourage you to reach out to our support team if you’d like help tailoring Mailchimp to better fit your organization’s needs.

Thanks again for the work you do—and for making Mailchimp a part of it.

[See how Intuit Mailchimp All-in-One... improved](https://admin.mailchimp.com/support?tk=92f9085ee79ac0f069065a4320913411)

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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