Intradiem Pros and Cons

We've­ truly benefited from using Intradie­m in our contact center as its effortle­ss for everyone to utilize­. When we seamle­ssly integrated it into our existing syste­ms it quickly became an integral part of our daily ope­rations. Its akin to having a sharp tool to manage our team in real time­ especially when things ge­t hectic. The automated sche­duling and performance tracking feature­s have genuinely booste­d our productivity. Review collected by and hosted on G2.com.

The customization options for Intradie­m beg for an upgrade espe­cially in its user interface. While­ the platform is generally use­rfriendly ramping up customization in the interface­ design can help us hit the bullse­ye in tailoring the expe­rience to our specific ope­rational needs and grease­ the wheels for our te­am. This in turn will make the most critical feature­s more accessible and he­lp to cut down on platform navigation time. Review collected by and hosted on G2.com.

I like how Intradiem alleviates some of the manual work we need to do which allows us to focus on other things. I'm a big proponent of using technology to make our jobs more efficient, Intradiem helps us do just that. Review collected by and hosted on G2.com.

I wish there were more customizable cabalities within Intradiem, particularly in setting up assignments. Some of the ways we filter out targeted recipients of Intradiem alerts are very cumbersome and time consuming. Review collected by and hosted on G2.com.

It does a great job at scheduling and alerting advocates to different tasks that they have time to complete. It also has made getting trainings done a breeze. There are some glitches but nothing that hinders usability. The training really helps but I think additional tips and resources specific to organization and role would be useful. Review collected by and hosted on G2.com.

There are the glitches that may alert an advocate and then immediately alert them to go back to their original task. It also is hard to get in the system if there is an administrative issue with registration the app. It can also be cheated by advocates who may not mark tasks complete so they can continue to get alerts for offphone work. Review collected by and hosted on G2.com.

I like Intradiems ability to check the queue and cross check against call volume to determine if there is availability to pull an agent offline and I really like the alerts that allow agents to recieve a pop up letting them know if a particular if a state has been excessive. Review collected by and hosted on G2.com.

What I dont like about Intradiem is it constantly needing to be reloaded. the monitor seldom shows informations afer 6pm Eastern time. Sometimes I have to make the end day the next daay which hasmt occured to get PM monitor data. That does not alwasy work. Intradiem doesnt update all breaks or lunches if the agent is on a lengthy call sometimes if they use hold or has an outbound call Review collected by and hosted on G2.com.

It's nice that it coordinates an agents activity and their schedule. By adding that segment it helps to more accurately define their availability metrics for performance reviews. It also helps to create less work for our operations personnel. Review collected by and hosted on G2.com.

In our industry, it seems like there may be too many moving parts to accurately do what it is wanting to do. Being a call center, there is a high chance for a lot of back and forth between tasks which will create more frustration than help. Review collected by and hosted on G2.com.

I love that it helps my team stay on track even when i cannot monitor them. Review collected by and hosted on G2.com.

It doesnt always update in WFO as it should and exceptions still have to be submitted in some cases. Review collected by and hosted on G2.com.

Intradiem makes it easy to quickly assign trainings to a large group of staff. The support from our intradiem rep is also incredible! We truly appreciate Julia on our team. Review collected by and hosted on G2.com.

A downside to intradiem is using SCORM content. It doesn't register complete unless you close a blank browser window that comes up when you open SCORM content. Review collected by and hosted on G2.com.

I like how i saves time by moving the break and lunch time. I also like how it forcasts and plans prep time and courses to be taken. Managers have less things to do as Intradeim takes care of all the excpetions. The team has been really helpful and gave us alot of job aids that would advisors and leaders. Review collected by and hosted on G2.com.

Always being alert to read to the notifictaions to avoid missing out on the opporiunity. Review collected by and hosted on G2.com.

It helps to keep track of tasks when you are managing a remote team Review collected by and hosted on G2.com.

I haven't found a down side yet. I use it daily Review collected by and hosted on G2.com.

Great tool to keep track of daily activities acvities. Review collected by and hosted on G2.com.

Too many spam emails. The emails keep changing the subject Review collected by and hosted on G2.com.