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4.4 out of 5 stars
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Intradiem Reviews & Product Details - Page 2

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Intradiem Overview

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What is Intradiem?

Intradiem provides automation solutions for customer service teams. We believe technology should be used to empower workers, not replace them. Our patented contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.

Intradiem Details
Product Website
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Intradiem Community
Languages Supported
German, English, French, Japanese, Korean, Portuguese, Russian, Spanish, Thai
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Product Description

Intradiem arms enterprises with a real-time solution to streamline workforce management and contact center processes. Its advanced automation platform helps centers build a strong foundation within a complex environment. Customers see significant cost savings, as well as benefits to service delivery and employee engagement. Over 230,000 contact center employees use Intradiem’s solution daily.

How do you position yourself against your competitors?

The architecture of the platform coupled with a steady increase in adoption yields measurable and significant hard dollar savings. What sets Intradiem apart from other types of automation is the ability to improve agent engagement and the end-customer experience while exceeding savings goals.

Intradiem was the first to market a comprehensive intraday automation solution. Our automation platform is backed by a patented business rules engine that is fully extensible to solve real-time challenges for the contact center and back office.

Seller Details
Seller
Intradiem
Company Website
Year Founded
1995
HQ Location
Alpharetta, GA
Twitter
@Intradiem
1,504 Twitter followers
LinkedIn® Page
www.linkedin.com
222 employees on LinkedIn®
Phone
+1-888 566-9457
Description

Intradiem is a technology company that specializes in workforce optimization solutions for contact centers. Their platform leverages automation and real-time analytics to enhance agent productivity, improve operational efficiency, and optimize workforce management. Intradiem's tools help organizations respond dynamically to changing call volumes and improve overall customer service performance. For more information, visit their website at https://www.intradiem.com.

SJ
Overview Provided by:
Sierra Jones

Recent Intradiem Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Intradiem Review"
It's nice that it coordinates an agents activity and their schedule. By adding that segment it helps to more accurately define their availability m...
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Paolo C.
PC
Paolo C.Mid-Market (51-1000 emp.)
4.0 out of 5
"With Intradiem, we're making sure our customers get help without the long wait"
We've­ truly benefited from using Intradie­m in our contact center as its effortle­ss for everyone to utilize­. When we seamle­ssly integrated it i...
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Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Intradiem is an effective organizational tool"
Keeps everything organized and on time. Customer Support is responsive and attentive. Updates frequently come through the pipeline with new features.
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Intradiem Media

Intradiem's contact center automation solutions process data in real-time, optimizing rep activities for peak productivity. From adjusting breaks to proactive training during idle times, empower your workforce and cut costs.
Play Intradiem Video
Intradiem's contact center automation solutions process data in real-time, optimizing rep activities for peak productivity. From adjusting breaks to proactive training during idle times, empower your workforce and cut costs.
Ensure that agents are getting the assistance they need, when they need it. By automating this critical but time-consuming process, Intradiem reduces average handle time, while improving efficiency, agent engagement and CX.
Play Intradiem Video
Ensure that agents are getting the assistance they need, when they need it. By automating this critical but time-consuming process, Intradiem reduces average handle time, while improving efficiency, agent engagement and CX.
Intelligent Automation for the Back Office
Play Intradiem Video
Intelligent Automation for the Back Office
Discover Intradiem's AI-powered solution for seamless agent training in contact centers. Optimize completion off-phone tasks. Enhance agent productivity, reduce disruptions, and boost overall customer experience.
Play Intradiem Video
Discover Intradiem's AI-powered solution for seamless agent training in contact centers. Optimize completion off-phone tasks. Enhance agent productivity, reduce disruptions, and boost overall customer experience.
Support Remote Agents and Ensure Compliance with Intelligent Automation
Play Intradiem Video
Support Remote Agents and Ensure Compliance with Intelligent Automation
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61 Intradiem Reviews

4.4 out of 5
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61 Intradiem Reviews
4.4 out of 5
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Intradiem Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for IntradiemQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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TD
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Intradiem?

Intradiem is great at informing us supervisors when their reports are in after call. It helps us maintain our team's performance. Review collected by and hosted on G2.com.

What do you dislike about Intradiem?

There are a lot more options in Intradiem that are not yet supported by our systems. There is also an issue where Intradiem opens in Chrome but will not allow other programs to open in Chrome from links in emails. Review collected by and hosted on G2.com.

What problems is Intradiem solving and how is that benefiting you?

It is helping manage our people's call times more effectively Review collected by and hosted on G2.com.

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RV
Small-Business(50 or fewer emp.)
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Review source: Seller invite
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What do you like best about Intradiem?

its easy to find job opening, is a company on a mission for customer support is really eassy to get a number of features and ease of implememtation to find a career of what you like. Review collected by and hosted on G2.com.

What do you dislike about Intradiem?

nothing so fgar what ever they have out there is a frenquency of use. Review collected by and hosted on G2.com.

What problems is Intradiem solving and how is that benefiting you?

to find the job or career the i want to work on. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Enterprise(> 1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Intradiem?

Keeps everything organized and on time. Customer Support is responsive and attentive. Updates frequently come through the pipeline with new features. Review collected by and hosted on G2.com.

What do you dislike about Intradiem?

Sometimes, getting approved updates included/activated in the app might take extra effort/time.

Troiubleshooting might get complicated at times. Review collected by and hosted on G2.com.

What problems is Intradiem solving and how is that benefiting you?

One thihg we wree working on was a delay on Intraiem launch at the start of shifts so it could accomonmdate the internet connectivty hansdhake for auto-launch. After some deliberation and testing, it was approved and implemented sucesfully for associates: this greatly benefits every user, as to not worry that Intradiem it's not there during their shift. Review collected by and hosted on G2.com.

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TT
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Intradiem?

The notfication and reminders that are given. Review collected by and hosted on G2.com.

What do you dislike about Intradiem?

That I wasnt able to have it downloaded on my computer. I am not sure if it is a Software issue or what Review collected by and hosted on G2.com.

What problems is Intradiem solving and how is that benefiting you?

The problem it is resolving is reminding the agents on how long they may have the member on hold Review collected by and hosted on G2.com.

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SJ
Enterprise(> 1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Intradiem?

I like that Intradiem is forever adpateing to the rapid change of todays technology. Its easy to use and has alot of features. Review collected by and hosted on G2.com.

What do you dislike about Intradiem?

I dont have anything i dislike but theres always from for growth Review collected by and hosted on G2.com.

What problems is Intradiem solving and how is that benefiting you?

To make the proper changes for breaks Review collected by and hosted on G2.com.

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SD
Mid-Market(51-1000 emp.)
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What do you like best about Intradiem?

I like the pop ups that help me stay organize and remember my holds and stuff like that Review collected by and hosted on G2.com.

What do you dislike about Intradiem?

I like the use of it and have not found any problems so far Review collected by and hosted on G2.com.

What problems is Intradiem solving and how is that benefiting you?

it reminds me of my times and stay organized Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Intradiem?

I like the schedule accuracy as it keeps me on schedule. Review collected by and hosted on G2.com.

What do you dislike about Intradiem?

I do not like that it sends an email to superviosr when i fail to signin. Review collected by and hosted on G2.com.

What problems is Intradiem solving and how is that benefiting you?

It helps me stay on task for meetings, breaks and lunches. Review collected by and hosted on G2.com.

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Verified User in Pharmaceuticals
AP
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Intradiem?

More visibility to agent functions and performance Review collected by and hosted on G2.com.

What do you dislike about Intradiem?

Support and ability for Intradiem to meet the needs of our business Review collected by and hosted on G2.com.

What problems is Intradiem solving and how is that benefiting you?

Agent behavior, delivering timely business processes. Gives more time back for Leaders and administration Review collected by and hosted on G2.com.

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Verified User in Insurance
AI
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Intradiem?

Great product, stable platform, and liked by both advocates and supervisors. Greatly improves adherance goals. Pleasure to work with and good support. Review collected by and hosted on G2.com.

What do you dislike about Intradiem?

Could use more functionality with newer telephony systems i.e. five9 Review collected by and hosted on G2.com.

What problems is Intradiem solving and how is that benefiting you?

adherence Review collected by and hosted on G2.com.

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MS
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Intradiem?

Real time data, ease of use and understandability Review collected by and hosted on G2.com.

What do you dislike about Intradiem?

No dislikes - would like to see more frequent updates and a quality model built in. Review collected by and hosted on G2.com.

What problems is Intradiem solving and how is that benefiting you?

Efficient scheduling and forecasting Review collected by and hosted on G2.com.

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