Intermedia Contact Center
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Intermedia Contact Center
By Intermedia
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4.3 out of 5 stars
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Intermedia Contact Center Reviews & Product Details - Page 3

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Intermedia Contact Center Overview

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What is Intermedia Contact Center?

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service. Whether your team is working in the office, remotely, or a mix of both, Intermedia Contact Center lets you create amazing customer experiences from anywhere in as little as a couple of days while reducing costs, increasing productivity, and driving more revenue, no additional hardware required. Reach out today to learn more. Visit https://www.intermedia.com/products/contact-center

Intermedia Contact Center Details
Discussions
Intermedia Contact Center Community
Languages Supported
English, French, Spanish
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Product Description

Intermedia Contact Center (formerly Telax) offers the leading Cloud Contact Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with innovative Turnkey Sales & Marketing solutions that allow them to start selling, now.

How do you position yourself against your competitors?

Affordable • Reliable • Deploys Quickly

• GO LIVE IN 2 DAYS: Setup is as easy as a phone call, including a free personalized consultation and demo to quickly get your business up and running

• 100% REMOTE DEPLOYMENT: Set up and deploy services from anywhere including training for agents

• WORKS WITH ANY PHONE SYSTEM: Keep your existing phone system and hardware

• RELIABILITY YOU CAN COUNT ON: Financially backed 99.999% uptime you can depend on. 4 times running, J.D. Power Certified Assisted Technical Support Winners.

Seller Details
Seller
Intermedia
Year Founded
1993
HQ Location
Sunnyvale, California
Twitter
@intermedia_net
4,697 Twitter followers
LinkedIn® Page
www.linkedin.com
1,227 employees on LinkedIn®
Description

Intermedia is a leading cloud services provider, offering a range of products such as email hosting, collaboration tools, and cybersecurity solutions for small to mid-sized businesses.

EC
Overview Provided by:
Elyse Ciaravino

Recent Intermedia Contact Center Reviews

SA
susan A.Small-Business (50 or fewer emp.)
4.5 out of 5
"VoIP the way to go"
The VoIP phone system works well. We haven't had any issue with connections or static on any of the lines. VoIP is much better than landlines.
Read more
Richard G.
RG
Richard G.Small-Business (50 or fewer emp.)
4.5 out of 5
"Intermedia Contact Center represents a truly unified communications environment"
Major improvements on chat that allows contact center agents to communicate with each other and clients simultaneously.
Read more
Elena S.
ES
Elena S.Small-Business (50 or fewer emp.)
5.0 out of 5
"So far we are quite happy with the system."
This is a great product for functionality, service, price, ease of use, transparency, and consistency. I have spoken with customer service a lot ...
Read more

Intermedia Contact Center Pricing

Contact Center Pro
Contact Us
1 Seats Per Month
Contact Center Elite
Contact Us
1 Seats Per Month
See all 2 Intermedia Contact Center pricing levels
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0 people requested security information

Intermedia Contact Center Media

Intermedia Contact Center Demo - Contact Center Integrations
Create memorable, personalized experience and quickly confirm customer information using Intermedia Contact Center's CRM integrations.
Intermedia Contact Center Demo - Contact Center Desktop Application
Give customers greater convenience to engage you the way they want, while still making it manageable for your customer-facing employees. Our intuitive desktop application lets frontline workers easily manage voice, SMS, chat, and email.
Intermedia Contact Center Demo - Contact Center
Intermedia's unified Unite and Contact Center lets employees collaborate and manage customer communications in one application. Frontline users can distinguish between customer (orange call bar) and non-contact center calls.
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Have you used Intermedia Contact Center before?
Yes

25 Intermedia Contact Center Reviews

4.3 out of 5
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25 Intermedia Contact Center Reviews
4.3 out of 5
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4.3 out of 5
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Overall Review Sentiment for Intermedia Contact CenterQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Government Administration
AG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Intermedia Contact Center?

Telax always responded on time and ensured a solution was always available for most of the problems reported. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Some enhancements requests are pending for long time. Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

Able to respond customers in timely manner. Every call is recorded and is used for quality monitoring. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
CT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Intermedia Contact Center?

Telax, as a company is great to work with. Very flexible and accommodating to the needs of the cusotmer Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

There could be more specific tie-ins to various CRM's with specific spec sheets and functionality denoted. Review collected by and hosted on G2.com.

Recommendations to others considering Intermedia Contact Center:

Very easy to do business with Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

Support Desk and Billing Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Intermedia Contact Center?

I like the ability to see which agents are busy/on calls/etc. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

I don't like that a call transferred to the agents direct extension isn't seen as them being on the phone. Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

simply solving the need to monitor and help train agents. Review collected by and hosted on G2.com.

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Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Intermedia Contact Center?

The support team is great. Developers are responsive. Support is available at almost anytime. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Their outbound dialer is not up to par with other dialers. It lacks call suppression. Searching to remove names off of outbound lists is a PINTA to do. There is no predictive nature to their outbound dialer. Review collected by and hosted on G2.com.

Recommendations to others considering Intermedia Contact Center:

They have great support but are not ready to be considered an outbound dialing system without call suppression, predictive dialer ratios. In addition other dialers can create calling schedules based on the area code of phone numbers in the list, they are not able to do this yet. Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

We moved to telax because we lacked analytics for outbound calls with our old dialer system. While we gained a lot of data the dialer lacks essential features for an outbound dialer, which has caused us problems. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in E-Learning
AE
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Intermedia Contact Center?

Ease of use for endusers. Training requirements are minimum Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Room for improvement with chat functionality Review collected by and hosted on G2.com.

Recommendations to others considering Intermedia Contact Center:

Good product for IVR Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

Reporting has improved our ability to schedule staff and maintain service levels Review collected by and hosted on G2.com.

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Intermedia Contact Center Comparisons

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