Intermedia Contact Center
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Intermedia Contact Center
By Intermedia
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4.3 out of 5 stars
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Intermedia Contact Center Reviews & Product Details - Page 2

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Intermedia Contact Center Overview

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What is Intermedia Contact Center?

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service. Whether your team is working in the office, remotely, or a mix of both, Intermedia Contact Center lets you create amazing customer experiences from anywhere in as little as a couple of days while reducing costs, increasing productivity, and driving more revenue, no additional hardware required. Reach out today to learn more. Visit https://www.intermedia.com/products/contact-center

Intermedia Contact Center Details
Discussions
Intermedia Contact Center Community
Languages Supported
English, French, Spanish
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Product Description

Intermedia Contact Center (formerly Telax) offers the leading Cloud Contact Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with innovative Turnkey Sales & Marketing solutions that allow them to start selling, now.

How do you position yourself against your competitors?

Affordable • Reliable • Deploys Quickly

• GO LIVE IN 2 DAYS: Setup is as easy as a phone call, including a free personalized consultation and demo to quickly get your business up and running

• 100% REMOTE DEPLOYMENT: Set up and deploy services from anywhere including training for agents

• WORKS WITH ANY PHONE SYSTEM: Keep your existing phone system and hardware

• RELIABILITY YOU CAN COUNT ON: Financially backed 99.999% uptime you can depend on. 4 times running, J.D. Power Certified Assisted Technical Support Winners.

Seller Details
Seller
Intermedia
Year Founded
1993
HQ Location
Sunnyvale, California
Twitter
@intermedia_net
4,697 Twitter followers
LinkedIn® Page
www.linkedin.com
1,227 employees on LinkedIn®
Description

Intermedia is a leading cloud services provider, offering a range of products such as email hosting, collaboration tools, and cybersecurity solutions for small to mid-sized businesses.

EC
Overview Provided by:
Elyse Ciaravino

Recent Intermedia Contact Center Reviews

SA
susan A.Small-Business (50 or fewer emp.)
4.5 out of 5
"VoIP the way to go"
The VoIP phone system works well. We haven't had any issue with connections or static on any of the lines. VoIP is much better than landlines.
Read more
Richard G.
RG
Richard G.Small-Business (50 or fewer emp.)
4.5 out of 5
"Intermedia Contact Center represents a truly unified communications environment"
Major improvements on chat that allows contact center agents to communicate with each other and clients simultaneously.
Read more
Elena S.
ES
Elena S.Small-Business (50 or fewer emp.)
5.0 out of 5
"So far we are quite happy with the system."
This is a great product for functionality, service, price, ease of use, transparency, and consistency. I have spoken with customer service a lot ...
Read more

Intermedia Contact Center Pricing

Contact Center Pro
Contact Us
1 Seats Per Month
Contact Center Elite
Contact Us
1 Seats Per Month
See all 2 Intermedia Contact Center pricing levels
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0 people requested security information

Intermedia Contact Center Media

Intermedia Contact Center Demo - Contact Center Integrations
Create memorable, personalized experience and quickly confirm customer information using Intermedia Contact Center's CRM integrations.
Intermedia Contact Center Demo - Contact Center Desktop Application
Give customers greater convenience to engage you the way they want, while still making it manageable for your customer-facing employees. Our intuitive desktop application lets frontline workers easily manage voice, SMS, chat, and email.
Intermedia Contact Center Demo - Contact Center
Intermedia's unified Unite and Contact Center lets employees collaborate and manage customer communications in one application. Frontline users can distinguish between customer (orange call bar) and non-contact center calls.
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Have you used Intermedia Contact Center before?
Yes

25 Intermedia Contact Center Reviews

4.3 out of 5
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25 Intermedia Contact Center Reviews
4.3 out of 5
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4.3 out of 5
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Overall Review Sentiment for Intermedia Contact CenterQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SV
Account Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Intermedia Contact Center?

Telax solutions are modular and easy to adopt so clients can begin with their basic needs and grow to add more functionality quickly as their experience grows. Also, working with Telax is easy because they are responsive to my clients' needs. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

I would like new features to be implemented more quickly. Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

Aizan is able to offer new features to our clients that are cost-effective and integrate into their existing solution. Review collected by and hosted on G2.com.

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GB
Inside Sales Supervisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Intermedia Contact Center?

Custom reports. Very few issues overall. I like the fact that I can email and get a response quickly. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Can intergrate with our billing system. Which may not be an issue with Telax. Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

We can now configure close rate for our sales channels more accurately. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
IH
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Intermedia Contact Center?

Every user friendly software for our agents to use. The system is easy to set up and manage both on the administrator and users side. Really like the design of the web portal and call center client software Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Accessing the portal from many different domains at once can be tricky as you have to remember to open many browsers. Not having the ability to manage different access levels could be better as we have to set up different domains to block users from having access to other sites and still have administrative level access. Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

It provides a front answer point to our clients staff and funders for homecare services, lines that are answered 24/7 Review collected by and hosted on G2.com.

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LB
I&R / Business Services Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Intermedia Contact Center?

I like the way you can set up the call flows, our company has multiply IVR"s and It can route each on of them completely different and then even more when different key entrees. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

When we set it up we had 19 users and at $100.00 a set it was pretty pricey Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

We use an overflow company and we can chose what queues route to them and what queues route within our company to different departments Review collected by and hosted on G2.com.

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Verified User in Consumer Services
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Intermedia Contact Center?

I like the reporting portion of Telax the best. holding our CSS's accountable by using the data provided Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Return email in regard to problems sometimes take a day to get a response. then sometimes, it takes weeks before I hear about the solution or sometimes I don't and have to follow up to see progress Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

Any time we need a report added, Telax is able to get the info to the correct team in order to get it generalted Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Intermedia Contact Center?

Support staff is very patient and helpful Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

No dedicated support rep after initial setup Review collected by and hosted on G2.com.

Recommendations to others considering Intermedia Contact Center:

Watch the training videos as they will help your staff understand Telax better. Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

We did not have a true IVR setup untill Telax. Reporting ability and their help on creating custom reports is very helpful. Review collected by and hosted on G2.com.

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Sheila G.
SG
Team Lead
Information Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Intermedia Contact Center?

The customer service and communication with Telax staff - always top notch and very efficient. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

I don't seem to be able to add anything in this question as honestly, there isn't anything. Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

Our whole phone IVR system is easy and streamline with Telax and we know it's quality! Review collected by and hosted on G2.com.

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TS
Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Intermedia Contact Center?

It works without me having to think about it. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

We're happy with every part of this product Review collected by and hosted on G2.com.

Recommendations to others considering Intermedia Contact Center:

Very responsive if you have questions about anything. Superior customer service Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

Distributing calls evenly and all calls getting answered in a timely matter. Review collected by and hosted on G2.com.

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Verified User in Financial Services
EF
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Intermedia Contact Center?

Very responsive to our buisness needs and dont feel like we are one of several partnerships. Attention to our uniqiue needs is top priority. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

Nothing - works as we need. Whenver new requiremnts are necessarity they are responsive Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

ability to servcie our clients with effective / efficent technology and a very attraictive price for the technology and servcie provided. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Intermedia Contact Center?

I find the Telax support staff to be very helpful. They dig until the find the problem, then don't stop until it's fixed. Review collected by and hosted on G2.com.

What do you dislike about Intermedia Contact Center?

The monitor screen does not refresh fast enough for real time updates. Review collected by and hosted on G2.com.

Recommendations to others considering Intermedia Contact Center:

Excellent customer service Review collected by and hosted on G2.com.

What problems is Intermedia Contact Center solving and how is that benefiting you?

Call center monitoring, live monitoring, voice recording, reports. Review collected by and hosted on G2.com.

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