Intermedia Contact Center Reviews & Product Details

The VoIP phone system works well. We haven't had any issue with connections or static on any of the lines. VoIP is much better than landlines. Review collected by and hosted on G2.com.

So far, and we have had this service for several months now, I don't see anything negative regarding the services. Review collected by and hosted on G2.com.

Major improvements on chat that allows contact center agents to communicate with each other and clients simultaneously. Review collected by and hosted on G2.com.

inability to delete chats. What would be nice if it had the capability of allowing an administrator to delete an unwanted chat like spam. Review collected by and hosted on G2.com.

This is a great product for functionality, service, price, ease of use, transparency, and consistency.

I have spoken with customer service a lot at the beginning during our migration and they have been very quick to respond, friendly and willing to help. Now we reach out to support once in a blue moon since migration. Review collected by and hosted on G2.com.

I can pull different call reports for any phone extension or group in seconds, or ask Telax to create any customized report for us, but I want to have an option to create report myself, choosing different parameters. Review collected by and hosted on G2.com.

Development flexibility, they are wizards and can turn around fixes or new features in an impressive time-frame. In general, they are stellar to work with. I haven't run into a time where they are hard to reach or someone hasn't been able to get me an answer. It's like every person I've worked with there acts as an owner of the company. Review collected by and hosted on G2.com.

Nothing to dislike, I honestly do not have a criticism to level against Telax. Review collected by and hosted on G2.com.

The downtime has basically been nonexistent during our time with this vendor for 7 years. There is something special to be said when I have dealt with the same person since I originally choose this company in 2011. Review collected by and hosted on G2.com.

We have not had a request or change that has not been accommodated quickly, and completely. Review collected by and hosted on G2.com.

- Easy to use intuitive interface

- Granular real-time manipulation of the queues

- Quick to onboard new staff

- Great pricing model, especially for 24 hour/shift operations Review collected by and hosted on G2.com.

- Could have more self service options for setting up new queues and IVRs Review collected by and hosted on G2.com.

Telax has partnered with us, and I have worked with Telax as an individual on many projects in the cloud call centre space. Their commitments to my commitments has been un-matched, and I consider them a great partner after many years. Review collected by and hosted on G2.com.

I cannot point at a dislike, I can only mention that it would be a bonus to have more transparency on some items. Review collected by and hosted on G2.com.

Constant communication with our product manager and great follow through. Those we work with readily help us work through design concerns with our call flows. They also work to help develop additional tools that we can utilize to make our contact center more efficient. Review collected by and hosted on G2.com.

There are times when the support staff don't reply in a timely manner. Review collected by and hosted on G2.com.

What I like best about Telax is the level of support from all the staff when needed. Review collected by and hosted on G2.com.

Disconnect sometimes between the Telco and the software. Review collected by and hosted on G2.com.

The ease of taking calls from multiple departments. The user's interface is really user-friendly.

The recordings being accessible to the staff that was on the call. Is great for "quality assurance and training purposes" This is true I can review a call that I was on to retrieve lost information like you wrote the wrong details down. Or if a call went bad you have the recording to escalate. Very helpful support staff Review collected by and hosted on G2.com.

That the like section was not long enough. Review collected by and hosted on G2.com.