Top 10 Intermedia Contact Center Alternatives & Competitors

Top 10 Alternatives to Intermedia Contact Center Recently Reviewed By G2 Community

#1

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Intermedia Contact Center:
• Contact Center
• Contact Center Workforce
Get a quote
Reviewers say compared to Intermedia Contact Center, Genesys Cloud CX is:
Slower to reach roi
More expensive
Easier to set up
See all Genesys Cloud CX reviews
#2

Five9
By Five9
(511)4.1 out of 5
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories in common with Intermedia Contact Center:
• Contact Center
• Contact Center Workforce
Get a quote
Reviewers say compared to Intermedia Contact Center, Five9 is:
More expensive
See all Five9 reviews
#3

Talkdesk
By Talkdesk
(2,409)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Intermedia Contact Center:
• Contact Center
• Contact Center Workforce
Get a quote
Reviewers say compared to Intermedia Contact Center, Talkdesk is:
More expensive
Slower to reach roi
Easier to set up
See all Talkdesk reviews
#4

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Intermedia Contact Center:
• Contact Center
• Contact Center Workforce
Try for free
Reviewers say compared to Intermedia Contact Center, NICE CXone Mpower is:
Slower to reach roi
More expensive
Better at meeting requirements
See all NICE CXone Mpower reviews
#5

CloudTalk
By CloudTalk
(1,252)4.3 out of 5
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
Categories in common with Intermedia Contact Center:
• Contact Center
• Contact Center Workforce
Try for free
Reviewers say compared to Intermedia Contact Center, CloudTalk is:
More expensive
Easier to set up
More usable
See all CloudTalk reviews
#6

8x8 Work
By 8x8 Cloud Communication
(720)4.2 out of 5
8x8 Work offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.
Categories in common with Intermedia Contact Center:
• Contact Center
Get a quote
Reviewers say compared to Intermedia Contact Center, 8x8 Work is:
More expensive
Easier to set up
Better at meeting requirements
See all 8x8 Work reviews
#7

Aircall
By Aircall
(1,180)4.3 out of 5
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Categories in common with Intermedia Contact Center:
• Contact Center
Try for free
Reviewers say compared to Intermedia Contact Center, Aircall is:
More expensive
Easier to set up
More usable
See all Aircall reviews
#8

UJET
By UJET
(1,079)4.7 out of 5
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
Categories in common with Intermedia Contact Center:
• Contact Center
Get a quote
Reviewers say compared to Intermedia Contact Center, UJET is:
Slower to reach roi
More expensive
Easier to set up
See all UJET reviews
#9

Ozonetel CloudAgent
By Ozonetel
(580)4.6 out of 5
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Categories in common with Intermedia Contact Center:
• Contact Center
Try for free
Reviewers say compared to Intermedia Contact Center, Ozonetel CloudAgent is:
More expensive
Easier to set up
Easier to admin
See all Ozonetel CloudAgent reviews
#10

3CX
By 3CX
(466)4.4 out of 5
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Categories in common with Intermedia Contact Center:
• Contact Center
Try for free
Reviewers say compared to Intermedia Contact Center, 3CX is:
More expensive
Easier to set up
Easier to admin
See all 3CX reviews